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Helpful ReplyHot!Just to clarify, is this PSU faulty?

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black_falcon120
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2020/07/28 13:18:58 (permalink)
Hi All, 
 
Just to clarify, is this PSU faulty? 
 
 
 
My PC won't start, and I'm getting conflicting reports from reddit about whether this test makes the PSU faulty, could someone clarify? 
 
It's a 650w G2 which is confusingly labelled as having either a 7 or 3 year warranty. 
 
Thank you for your help 
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EVGATech_GabrielT
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Re: Just to clarify, is this PSU faulty? 2020/07/28 14:03:18 (permalink)
Please see the FAQ below in order to test the power supply and fully verify if it has failed. You may also verify the warranty length for your product in the 2nd link i have also provided. If the unit fails to start, please register your power supply and contact our support team in order to better assist you.
 
https://www.evga.com/support/faq/FAQdetails.aspx?faqid=59582
 
https://www.evga.com/warranty/power-supplies/
 

You can try the steps that I have outlined for the reasons I have noted
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/28 14:29:35 (permalink)
EVGATech_GabrielT
Please see the FAQ below in order to test the power supply and fully verify if it has failed. You may also verify the warranty length for your product in the 2nd link i have also provided. If the unit fails to start, please register your power supply and contact our support team in order to better assist you.
 
 
 
 
 


Thank you, but to clarify, if the PSU spins up for approx 5 seconds, and then stops, is that considered a pass? 
 
Also on the warrnty front, I got a bit confused, as my PSU didn't appear to be mentioned there, so I found an EVGA warranty checker using the serial number and I got the following response: 
 
The tool says the warranty is only 3 years, and therefore out of warranty, but the product is listed as: EVGA SuperNOVA 650 G2, 80+ GOLD 650W, Fully Modular, EVGA ECO Mode, 7 Year Warranty, Includes FREE Power On Self Tester Power Supply 220-G2-0650-Y3 (UK). 
 
Could you confirm?  In addition I have the booklet which confirms a 7 year warranty. 
 
edit: this forum doesn't appear to link imgur links.... 
post edited by black_falcon120 - 2020/07/28 14:32:02
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Hoggle
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Re: Just to clarify, is this PSU faulty? 2020/07/28 14:52:14 (permalink)
It might be worth opening a support ticket under the "Service" tab at the top. That way they can look up all the information about when it was bought and what the warranty is.

Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/28 14:55:50 (permalink)
Hoggle
It might be worth opening a support ticket under the "Service" tab at the top. That way they can look up all the information about when it was bought and what the warranty is.


Ah ok thank you.  I just realised that the forum had pulled my YouTube link out of my forum post, so no one could see what I had posted.  
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bob16314
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Re: Just to clarify, is this PSU faulty? 2020/07/28 22:11:51 (permalink)
Q: If the PSU spins up for approx 5 seconds, and then stops, is that considered a pass?
A: No.

With ECO Mode disabled and the 'Self Tester' connected to the 24-pin connector as per the "How do I test my power supply?" link above provided by EVGATech_GabrielT, the fan should always run..If it doesn't, something is wrong with the PSU

Being new/not enough posts, you can't post links yet..You can put a space after the https:// part and the rest of the URL to make it show up though..See the Ultimate Self-Starter Thread For New Members, lots of good info there for you.

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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 02:29:47 (permalink)
bob16314
Q: If the PSU spins up for approx 5 seconds, and then stops, is that considered a pass?
A: No.

With ECO Mode disabled and the 'Self Tester' connected to the 24-pin connector as per the "How do I test my power supply?" link above provided by EVGATech_GabrielT, the fan should always run..If it doesn't, something is wrong with the PSU

Being new/not enough posts, you can't post links yet..You can put a space after the https:// part and the rest of the URL to make it show up though..See the , lots of good info there for you.


Ah thank you!
 
The video I put in my support ticket is below, does it appear that the PSU is dead?  I am just asking as I want to know if I should keep an open mind.. 
 
https :// www. youtube.com /watch?v=gAe8I3agOOs
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Re: Just to clarify, is this PSU faulty? 2020/07/29 02:41:07 (permalink) ☄ Helpfulby black_falcon120 2020/07/29 02:45:26
It's not working as it should..The fan should run continuously when the tester thing is attached to the 24-pin connector and ECO Mode is disabled..RMA time.
 
As to whether that's the only problem that your PC won't start remains to be seen..Try another PSU in it if you can, maybe borrow one from somebody.

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 02:45:05 (permalink)
bob16314
It's not working as it should..The fan should run continuously when the tester thing is attached to the 24-pin connector and ECO Mode is disabled..RMA time.
 
As to whether that's the only problem that your PC won't start remains to be seen..Try another PSU in it if you can, maybe borrow one from somebody.



Can't do get another psu I'm afraid, my only gaming friends  have suspected covid so are in lockdown for the next 1.5 weeks.  
 
Just curious, is EVGA's RMA process good, the documentation they give appears quite scary, finding the packaging looks like it's going to be hard enough... 
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Re: Just to clarify, is this PSU faulty? 2020/07/29 03:04:26 (permalink)
Well, there are shipping delays with all that's going down..Hard to tell how long.

You don't have to send it in the original package..See the Power Supply Warranty and scroll down to the "Shipping to EVGA For Warranty" part and see the Shipping Guidelines on how to send it and what not to send.

I'd grab another inexpensive PSU somewhere that will 'just do' in the meantime to hopefully get it up and running..Walmart and places like that have them, wherever PC parts/accessories are sold..Use the OuterVision Power Supply Calculator to estimate the wattage need.

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 03:22:07 (permalink)
bob16314
Well, there are shipping delays with all that's going down..Hard to tell how long.

You don't have to send it in the original package..See the and scroll down to the "Shipping to EVGA For Warranty" part and see the on how to send it and what not to send.

I'd grab another inexpensive PSU somewhere that will 'just do' in the meantime to hopefully get it up and running..Walmart and places like that have them, wherever PC parts/accessories are sold..Use the to estimate the wattage need.

Ah ok, I live in London (UK) so there are very few hardware shops, around, so I'd have to Amazon it, relevant PSUs appear to cost about £45 (non EVGA), which seems a lot, as most ultra cheap ones don't have GPU connections, is this about the correct price? I appear to need 550w, but HP shipped it with 450w originally...
 
In terms of the packaging, is it just buy a card board box and a load of bubble wrap? and is the anti-static bag compulsory?
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bob16314
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Re: Just to clarify, is this PSU faulty? 2020/07/29 03:46:22 (permalink)
Yeah, PSU prices globally are through the roof right now.
 
Just go by the shipping guidelines about how to pack it..Here are the Europe guidelines, the same..EVGA will tell you where to send it to..There's a place in the UK, I think.
 
It is recommended to place your power supply in an anti-static bag, but not mandatory.
 
Pack your power supply with at least 2" of packing material on all six sides to best reduce risk of  damage caused during transit.
 
Recommended packing materials include: Packing foam, bubble wrap, foam packing "peanuts".

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 03:51:51 (permalink)
bob16314
Yeah, PSU prices globally are through the roof right now.
 
Just go by the shipping guidelines about how to pack it.. are the Europe guidelines, the same..EVGA will tell you where to send it to..There's a place in the UK, I think.
 
It is recommended to place your power supply in an anti-static bag, but not mandatory.
 
Pack your power supply with at least 2" of packing material on all six sides to best reduce risk of  damage caused during transit.
 
Recommended packing materials include: Packing foam, bubble wrap, foam packing "peanuts".


Ah ok, just curious what is the advantage of the G2 over a cheap PSU if it just works? I'm just concerned that if I spend £45 is it worth the shipping cost for a new G2? 
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bob16314
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Re: Just to clarify, is this PSU faulty? 2020/07/29 04:06:52 (permalink)
What is the advantage of the G2 over a cheap PSU if it just works?..Everything but the price, I would say.
 
You'll just have to find what you can find to hopefully get you going again, and in your price range, unless you just wanna wait for who knows how long on an RMA replacement from EVGA.

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 04:18:57 (permalink)
bob16314
What is the advantage of the G2 over a cheap PSU if it just works?..Everything but the price, I would say.
 
You'll just have to find what you can find to hopefully get you going again, and in your price range, unless you just wanna wait for who knows how long on an RMA replacement from EVGA.


 
Looking at Amazon, a EVGA W1 500w is £45 and is in stock on the 31st, which is probably enough, it's above the expected load, but below recommend, and the HP PC originally came with a 450w. 
 
Otherwise its no name Chinese PSUs unless I want to spend £70 for a 700w psu (EVGA 700BR) which seems overkill...  not sure why EVGA is the only reputable brand in stock, though it makes posting to this forum easier.  The no name Chinese brands aren't that much cheaper though.. 
 
to clear things up, I think I'll go for the W1 unless support are really fast. 
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Re: Just to clarify, is this PSU faulty? 2020/07/29 05:16:23 (permalink)
Whichever PSU you decide to roll with to get you by in a pinch, make sure it has all the correct connectors you need and the AC input voltage is correct..Most PSUs auto-switch to using the correct voltage, some don't..An EVGA 500 W1 does auto-switch, as seen on the sticker where it says "AC Input 100-240VAC"..The sticker on the PSU will always tell you the input voltage/range.

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 06:12:09 (permalink)
bob16314
Whichever PSU you decide to roll with to get you by in a pinch, make sure it has all the correct connectors you need and the AC input voltage is correct..Most PSUs auto-switch to using the correct voltage, some don't..An EVGA 500 W1 does auto-switch, as seen on the sticker where it says "AC Input 100-240VAC"..The sticker on the PSU will always tell you the input voltage/range.


thank you, doing some googling, it appears I'll either get a corsair CX series or the aforementioned EVGA, and I can't see either EVGA or corsair building a PSU which doesn't have auto switching.  
 
I'm just reading elsewhere that i7 6700 and 980ti only needs 500w, but that site suggests 550w, and trying to work out reality is hard, so I might bight the bullet and spend a bit more... 
 
Thank you for your help :) it's just a waiting game for EVGA support... 
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bob16314
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Re: Just to clarify, is this PSU faulty? 2020/07/29 09:52:56 (permalink)
You're welcome.

I would get one with at least the 'Recommended PSU Wattage' according to the OuterVision Calculator..That's the minimum recommended PSU wattage for your system.
 
 

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* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 12:19:00 (permalink)
bob16314
You're welcome.

I would get one with at least the 'Recommended PSU Wattage' according to the OuterVision Calculator..That's the minimum recommended PSU wattage for your system.



Thank you, I submitted my advanced RMA request, so hopefully it comes very quickly, so I might hold off.. 
 
Support were quite helpful, just a bit scared that the G2 doesn't seem to be sold much anymore, so I hope they don't give me a worse PSU :( 
 
 
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bob16314
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Re: Just to clarify, is this PSU faulty? 2020/07/29 12:38:17 (permalink)
Cool..Advanced RMA 

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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black_falcon120
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Re: Just to clarify, is this PSU faulty? 2020/07/29 12:41:28 (permalink)
bob16314
Cool.. 


Was doing that a bad idea? 
 
and is there a risk I get given an inferior model? 
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bob16314
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Re: Just to clarify, is this PSU faulty? 2020/07/29 12:59:07 (permalink) ☄ Helpfulby black_falcon120 2020/07/29 13:01:32
No and no.

* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K (Delidded, TG Conductonaut) @ 5.4GHz* 16GB G.SKILL Trident Z 4133MHz * Crucial MX500 M.2 1TB * WD Black 500GB (x2) * Seasonic M12 II 750W * Corsair H115i Pro * EVGA GTX 760 SC * Dual-Boot Win7 Home 64-bit/Win10 Home 64-bit (Winver 1909) * 
 
"Whatever it takes, as long as it works" - Me
 
 
 
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