HawkOculus
So, now we are doing RMA’s for operating temperatures well within spec (and actually pretty good) for a card that is going to run a bit hotter than other models by default because it has a less beefier cooler and only two fans?

And that’s after EVGA already sent you a card that is an upgrade from what you had?

This is why we can’t have nice things.

bcavnaugh
Most users think that the Temperatures on their New RTX Graphics Cards should be the Same as their Old GTX Graphics Cards.
At best the RTX run up to 20°C hotter than the older GTX Graphics Cards.
Maybe EVGA could add to the Specs Page normal operating Temperatures 65°C-80°C based on Ambient Temperatures

HawkOculus
Get real dude. I honestly don’t even see how it is warped. That and the temperatures are fine - it isn’t affecting normal use temperatures at all. The Black Edition runs hot and all 2080 Tis run hot to begin with. You got an upgrade when you should’ve been given a regular 2080 and now you’re throwing a tantrum about it.

Mind boggling.

Leonardohlb
I am nothing, I am nobody, just another customer dissatisfied with the service provided by the company EVGA, when they exchanged my GTX1080TI video card for an RTX2080TI they probably already foresee the damage they would have if I triggered the special small claims court, so today I am still dissatisfied with the service provided because it was detected with the help of the EVGA forum moderator that my video card has the warped, passive RMA heatsink and exchange for a perfect product of use, but I received the response from the technical support of that even the product presenting a manufacturing defect is not entitled to the RMA, here is my example and warning for those who like to boast the brand / manufacturer regardless of what happens to your product, you should be less pulling bags and running behind your rights , if everyone did this the companies would improve the quality control sector of their products that today is equal to nothing.

EVGATech_JoseC

Leonardohlb
I am nothing, I am nobody, just another customer dissatisfied with the service provided by the company EVGA, when they exchanged my GTX1080TI video card for an RTX2080TI they probably already foresee the damage they would have if I triggered the special small claims court, so today I am still dissatisfied with the service provided because it was detected with the help of the EVGA forum moderator that my video card has the warped, passive RMA heatsink and exchange for a perfect product of use, but I received the response from the technical support of that even the product presenting a manufacturing defect is not entitled to the RMA, here is my example and warning for those who like to boast the brand / manufacturer regardless of what happens to your product, you should be less pulling bags and running behind your rights , if everyone did this the companies would improve the quality control sector of their products that today is equal to nothing.

I responded to your ticket that you had submitted about your suspicion about the warped heatsink on your graphics card. In my ticket I did not state that in the present of a manufacturing defect, we would not RMA the graphics card. I only told you that the distribution of the thermal paste was fine and combined with your temperatures, there was no indication that a RMA was needed.
 
The heatsink is not warped, when the PCB is screwed onto the heatsink with the four spring loaded screws, that ensures that there is even surface area making contact with the GPU die on the PCB of your graphics card. The fact that the thermal paste looks to be unevenly applied, is due to when removing heatsink from the GPU, uneven marks tend to be left behind. You would need to do GamersNexus levels of testing to confirm if your heatsink was warped or not, https://www.youtube.com/watch?v=nWu2tcm4wL8
 
I'm also not try to down play your concerns, you have every right to have concerns and raise questions to us. At the end of the day we are here to support but this is one of those times, where we don't believe anything is wrong. Your temperatures are fine, in fact you are getting better temperatures than me ( I am running SLI however but we can save that for a different story).

EVGATech_JoseC

Leonardohlb

EVGATech_JoseC

Leonardohlb
I am nothing, I am nobody, just another customer dissatisfied with the service provided by the company EVGA, when they exchanged my GTX1080TI video card for an RTX2080TI they probably already foresee the damage they would have if I triggered the special small claims court, so today I am still dissatisfied with the service provided because it was detected with the help of the EVGA forum moderator that my video card has the warped, passive RMA heatsink and exchange for a perfect product of use, but I received the response from the technical support of that even the product presenting a manufacturing defect is not entitled to the RMA, here is my example and warning for those who like to boast the brand / manufacturer regardless of what happens to your product, you should be less pulling bags and running behind your rights , if everyone did this the companies would improve the quality control sector of their products that today is equal to nothing.

I responded to your ticket that you had submitted about your suspicion about the warped heatsink on your graphics card. In my ticket I did not state that in the present of a manufacturing defect, we would not RMA the graphics card. I only told you that the distribution of the thermal paste was fine and combined with your temperatures, there was no indication that a RMA was needed.
 
The heatsink is not warped, when the PCB is screwed onto the heatsink with the four spring loaded screws, that ensures that there is even surface area making contact with the GPU die on the PCB of your graphics card. The fact that the thermal paste looks to be unevenly applied, is due to when removing heatsink from the GPU, uneven marks tend to be left behind. You would need to do GamersNexus levels of testing to confirm if your heatsink was warped or not, https://www.youtube.com/watch?v=nWu2tcm4wL8
 
I'm also not try to down play your concerns, you have every right to have concerns and raise questions to us. At the end of the day we are here to support but this is one of those times, where we don't believe anything is wrong. Your temperatures are fine, in fact you are getting better temperatures than me ( I am running SLI however but we can save that for a different story).

Here you gave me a better explanation, I did not disagree with what you said in my support ticket, I just did not agree when a forum moderator taught me to detect the heatsink defect and when I tested it it really is buggy, but in its answer on the support ticket did not propose the replacement of the heat sink warped, well I'll solve it my way, I bought an arctic accelero, in my country that is the second largest EVGA sales market does not have some important accessories, you could look better to us.

 
Do not make any physical modifications to the shroud, heatsink or any components on the graphics card. That will void your warranty.
 
Edit - Misread your response. Make sure to keep your screws, and all components that come stock with the graphics card. If you lose the shroud or any other parts, the graphics card cannot be sent in for a RMA.

the_Scarlet_one
Leonardohlb,

The way I showed you is not scientific nor does it make it overly obvious that there is an issue.

The image you posted shows very little, if any, warping. All of your pictures are extremely hard to understand as you only post a very limited view. And will not show the big picture.

For anyone other than you, with the cooler in hand, you would need to show everything, not one component at a time. I would have to agree with EVGA and many others that there is not much of an issue since your temperatures are great. Pulling apart the cooler after applying thermal paste, and uneven tightening can cause everything that you showed in your images.

With the new cooler you picked up, typically users stick small heatsinks on the VRAM and VRM correct? Those typically use a thermal tape that has been an issue and damaged components in the past. Recently a user broke part of their PCB trying to remove the heat sinks off of their GPU. If you decide to use the cooler and the small heat sinks, know that you are risking your entire warranty if something gets damaged. EVGA has already upgraded you once, and if there is damage to the pcb while trying to remove third party components, I don’t know what they would be able to do to help you. You are already getting great thermals, and I would highly suggest staying with the stock cooler unless you are willing to risk it.

ty_ger07

I lose the warranty if I cut this measurement in the baseplate?

Yes.

Attached Image(s)

Leonardohlb

ty_ger07

I lose the warranty if I cut this measurement in the baseplate?

Yes.

Then need to cut into the heatsink holder...

EVGATech_JoseR

Leonardohlb

ty_ger07

I lose the warranty if I cut this measurement in the baseplate?

Yes.

Then need to cut into the heatsink holder...

wait.... don't do it! 

Leonardohlb
I think this is the reason I never posted anything here in the forum and I never asked for help or suggestion of what I should do

Leonardohlb
This is my last post.

Leonardohlb.....I had already given up trying to improve the temperature until one person in the forum told me that my temperature was not normal, confirming what I had already imagined and this person had an XC that reached 56 ~ 60º with the fan at 100%..............