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Hot!Is this a heat sink defect? RMA again?

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Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/16 16:58:23 (permalink)
kevinc313
Leonardohlb
We are in the winter, ambient temperatures inside the house is about 15 ° ~ 20 ° depending on the time, my case does not need airflow and I do not need air conditioning at this temperature.




Oh yeah, we were chatting in the other thread.  Your test bench is not providing enough air circulation around the card, you need to set up a fan blowing the length of the card, from the power connector end.  This will get you pulling in fresh air from the room and hot exhaust air out of the way.  Or blowing directly at the fans from about 6 inches away.  Whichever is easier to set up.


With closed case I have 7º more with fan directed to the video card is the same as working with the open case, so I see no problem in that, the problem of my video card is not airflow but rather the heat sink warped, but anyway the temperatures are acceptable now after a correct application, it could be better if the heatsink was not warped.
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kevinc313
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Re: Is this a heat sink defect? RMA again? 2019/07/16 17:05:29 (permalink)
Leonardohlb
kevinc313
Leonardohlb
We are in the winter, ambient temperatures inside the house is about 15 ° ~ 20 ° depending on the time, my case does not need airflow and I do not need air conditioning at this temperature.




Oh yeah, we were chatting in the other thread.  Your test bench is not providing enough air circulation around the card, you need to set up a fan blowing the length of the card, from the power connector end.  This will get you pulling in fresh air from the room and hot exhaust air out of the way.  Or blowing directly at the fans from about 6 inches away.  Whichever is easier to set up.


With closed case I have 7º more with fan directed to the video card is the same as working with the open case, so I see no problem in that, the problem of my video card is not airflow but rather the heat sink warped, but anyway the temperatures are acceptable now after a correct application, it could be better if the heatsink was not warped.




Well, you did say you were getting temperature rise over time, which does indicate some heat soak of the system.  More fresh air couldn't hurt.
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the_Scarlet_one
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Re: Is this a heat sink defect? RMA again? 2019/07/16 17:07:17 (permalink)
At this point, you need to contact EVGA.  Everyone has given advice, and there is nothing else we can do but guess.
 
If you would like more help, please provide more than one component at a time in the pictures.  
 
if you want to check the cooler, place it cold plate down on a flat surface, and use light pressure to make sure all 4 mounting points are in contact, and look around the cooler to see if you can see where it is unlevel.  If it doesn't look unlevel, then something is obstructing the cooler from mounting properly. If it does look unlevel, contact EVGA. 
 
Picture so you can visualize what I mean.
 


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#33
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/16 17:16:59 (permalink)
the_Scarlet_one
At this point, you need to contact EVGA.  Everyone has given advice, and there is nothing else we can do but guess.
 
If you would like more help, please provide more than one component at a time in the pictures.  
 
if you want to check the cooler, place it cold plate down on a flat surface, and use light pressure to make sure all 4 mounting points are in contact, and look around the cooler to see if you can see where it is unlevel.  If it doesn't look unlevel, then something is obstructing the cooler from mounting properly. If it does look unlevel, contact EVGA. 
 
Picture so you can visualize what I mean.
 



But this does not solve much because the mounting pins may be level, but the heatpipes uneven, in case this happens I can not prove the defect.
#34
kevinc313
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Re: Is this a heat sink defect? RMA again? 2019/07/16 18:20:00 (permalink)
the_Scarlet_one
At this point, you need to contact EVGA.  Everyone has given advice, and there is nothing else we can do but guess.
 
If you would like more help, please provide more than one component at a time in the pictures.  
 
if you want to check the cooler, place it cold plate down on a flat surface, and use light pressure to make sure all 4 mounting points are in contact, and look around the cooler to see if you can see where it is unlevel.  If it doesn't look unlevel, then something is obstructing the cooler from mounting properly. If it does look unlevel, contact EVGA. 
 
Picture so you can visualize what I mean.
 





You could also use a true bar across the mounting points, then measure off it at various points with the end of a caliper.
#35
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/16 18:41:01 (permalink)
Tomorrow I will do the tests and I will come back with the result, thank you all and good night.
#36
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 06:57:21 (permalink)
the_Scarlet_one
At this point, you need to contact EVGA.  Everyone has given advice, and there is nothing else we can do but guess.
 
If you would like more help, please provide more than one component at a time in the pictures.  
 
if you want to check the cooler, place it cold plate down on a flat surface, and use light pressure to make sure all 4 mounting points are in contact, and look around the cooler to see if you can see where it is unlevel.  If it doesn't look unlevel, then something is obstructing the cooler from mounting properly. If it does look unlevel, contact EVGA. 
 
Picture so you can visualize what I mean.
 



You are a genius!From the very beginning it was really the heat sink, now what is the procedure for the RMA? Can I change the heatsink only?

Attached Image(s)

#37
bcavnaugh
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Re: Is this a heat sink defect? RMA again? 2019/07/17 07:17:28 (permalink)
@Leonardohlb Is this your Card?


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#38
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 07:29:12 (permalink)
bcavnaugh
@Leonardohlb Is this your Card?



No.
#39
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 07:30:46 (permalink)
this is my heatsink...

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#40
the_Scarlet_one
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Re: Is this a heat sink defect? RMA again? 2019/07/17 07:51:39 (permalink)
I would send support a message and see what they can do. Unfortunately, I don’t know if they can send just a cooler, but it surely can not hurt to ask.

  <- Clickable link to my Main PC Specs
#41
bcavnaugh
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Re: Is this a heat sink defect? RMA again? 2019/07/17 07:55:22 (permalink)
Leonardohlb
this is my heatsink...

Looks fine to me. Put one Finger in the middle of the 4 Mounts Screws and push slight pressure and all 4 Screws will touch the surface.
The cooler dose not float on top of the Graphics Card.  


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#42
Sajin
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Re: Is this a heat sink defect? RMA again? 2019/07/17 07:58:36 (permalink)
You can do a cross ship rma, and just swap the cooler.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#43
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:05:27 (permalink)
the_Scarlet_one
I would send support a message and see what they can do. Unfortunately, I don’t know if they can send just a cooler, but it surely can not hurt to ask.

I opened a support ticket yesterday before our conversation, if you can give an attention and complement something I thank you.
#44
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:08:13 (permalink)
bcavnaugh
Leonardohlb
this is my heatsink...

Looks fine to me. Put one Finger in the middle of the 4 Mounts Screws and push slight pressure and all 4 Screws will touch the surface.
The cooler dose not float on top of the Graphics Card.  



I did not understand...
#45
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:09:26 (permalink)
Sajin
You can do a cross ship rma, and just swap the cooler.

Would be good, I'll wait for the support ticket response.
#46
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:13:49 (permalink)
My only fear of sending the whole board is to get back a 1080TI instead of the 2080TI, so I asked if I could just rma the cooler, or if the EVGA ensure it sends another 2080TI I see no problem in sending the whole card.
#47
bcavnaugh
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:16:02 (permalink)
Leonardohlb
My only fear of sending the whole board is to get back a 1080TI instead of the 2080TI, so I asked if I could just rma the cooler, or if the EVGA ensure it sends another 2080TI I see no problem in sending the whole card.

You can buy the Hybrid Kit and the problem is solved.
EVGA HYBRID Kit for EVGA/NVIDIA GeForce RTX 2080 Ti XC/XC2/FE, 400-HY-1384-B1, RGB

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#48
the_Scarlet_one
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:17:48 (permalink)
I will forward this up for you.

  <- Clickable link to my Main PC Specs
#49
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:22:29 (permalink)
bcavnaugh
Leonardohlb
My only fear of sending the whole board is to get back a 1080TI instead of the 2080TI, so I asked if I could just rma the cooler, or if the EVGA ensure it sends another 2080TI I see no problem in sending the whole card.

You can buy the Hybrid Kit and the problem is solved.
EVGA HYBRID Kit for EVGA/NVIDIA GeForce RTX 2080 Ti XC/XC2/FE, 400-HY-1384-B1, RGB


I can not spend more money to solve a flaw that I can do RMA.
#50
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:23:41 (permalink)
the_Scarlet_one
I will forward this up for you.

I'll wait anxiously.
#51
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:33:56 (permalink)
the_Scarlet_one
I will forward this up for you.

Another detail that when we remove the thermal pad from the inductors on the left side of the board, it is not possible to apply them anymore, I had to use another thermal pad, and now with this problem of the heatsink warped, I think I should make the RMA of the board complete, but as I said I'm afraid to receive a lower card instead of a 2080TI again, do you think EVGA could confirm me which video card would be sent?
#52
bcavnaugh
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:36:21 (permalink)
You are the only one to date to post that you received a 2080 Ti for a 1080 Ti RMA, most others that have posted only got the RTX 2080 Card.

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#53
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:43:04 (permalink)
bcavnaugh
You are the only one to date to post that you received a 2080 Ti for a 1080 Ti RMA, most others that have posted only got the RTX 2080 Card.


I received a 1080TI in the first RMA, but it came with a scratched backplate, I made RMA again so they sent me the 2080TI Black Edition, problem that I live in Brazil and RMA freight is very expensive, I spent 270 reais for the 2 RMAs, now it will be another 190 reais, I'm worried about the amount of RMA that I have to open to solve video card defects.
#54
bcavnaugh
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Re: Is this a heat sink defect? RMA again? 2019/07/17 08:45:05 (permalink)
Leonardohlb
bcavnaugh
You are the only one to date to post that you received a 2080 Ti for a 1080 Ti RMA, most others that have posted only got the RTX 2080 Card.

I received a 1080TI in the first RMA, but it came with a scratched backplate, I made RMA again so they sent me the 2080TI Black Edition, problem that I live in Brazil and RMA freight is very expensive, I spent 270 reais for the 2 RMAs, now it will be another 190 reais, I'm worried about the amount of RMA that I have to open to solve video card defects.

Yes Location makes all the difference with Shipping and even Support.
You can add your Location here User Control Panel

Affiliate Code: E5L3CTGE12 & Associate Code: 9E88QK5L7811G3H


 
#55
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 09:01:01 (permalink)
bcavnaugh
Leonardohlb
bcavnaugh
You are the only one to date to post that you received a 2080 Ti for a 1080 Ti RMA, most others that have posted only got the RTX 2080 Card.

I received a 1080TI in the first RMA, but it came with a scratched backplate, I made RMA again so they sent me the 2080TI Black Edition, problem that I live in Brazil and RMA freight is very expensive, I spent 270 reais for the 2 RMAs, now it will be another 190 reais, I'm worried about the amount of RMA that I have to open to solve video card defects.

Yes Location makes all the difference with Shipping and even Support.
You can add your Location here User Control Panel


I did not find where I add the region, but I added a cool avatar! 
#56
bcavnaugh
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Re: Is this a heat sink defect? RMA again? 2019/07/17 09:32:04 (permalink)
Leonardohlb
bcavnaugh
Leonardohlb
bcavnaugh
You are the only one to date to post that you received a 2080 Ti for a 1080 Ti RMA, most others that have posted only got the RTX 2080 Card.

I received a 1080TI in the first RMA, but it came with a scratched backplate, I made RMA again so they sent me the 2080TI Black Edition, problem that I live in Brazil and RMA freight is very expensive, I spent 270 reais for the 2 RMAs, now it will be another 190 reais, I'm worried about the amount of RMA that I have to open to solve video card defects.

Yes Location makes all the difference with Shipping and even Support.
You can add your Location here User Control Panel

I did not find where I add the region, but I added a cool avatar! 


Bottom of the Page
 

Attached Image(s)


Affiliate Code: E5L3CTGE12 & Associate Code: 9E88QK5L7811G3H


 
#57
Leonardohlb
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Re: Is this a heat sink defect? RMA again? 2019/07/17 09:37:44 (permalink)
bcavnaugh
Leonardohlb
bcavnaugh
Leonardohlb
bcavnaugh
You are the only one to date to post that you received a 2080 Ti for a 1080 Ti RMA, most others that have posted only got the RTX 2080 Card.

I received a 1080TI in the first RMA, but it came with a scratched backplate, I made RMA again so they sent me the 2080TI Black Edition, problem that I live in Brazil and RMA freight is very expensive, I spent 270 reais for the 2 RMAs, now it will be another 190 reais, I'm worried about the amount of RMA that I have to open to solve video card defects.

Yes Location makes all the difference with Shipping and even Support.
You can add your Location here User Control Panel

I did not find where I add the region, but I added a cool avatar! 


Bottom of the Page
 


Now ok, thank you!
#58
bcavnaugh
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Re: Is this a heat sink defect? RMA again? 2019/07/17 09:39:20 (permalink)


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#59
xblackvalorx
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Re: Is this a heat sink defect? RMA again? 2019/07/17 10:24:56 (permalink)
I'm just saying, the last temp results you posted are great. I don't know why you would want another RMA
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