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Gpu shuts off but pc stays on

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fpsgamer4life
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2020/03/26 18:38:57 (permalink)
In the last couple of days while gaming my gpu loses power and i lose my monitor and lights on hydro copper cooler but pc stays running. I have to hard reboot and when i goto device manager its shows error code 43 and i have to reinstall drivers. after i do that it runs fine for awhile and then does it all over again. I have current bios and i have used ddd to delete drivers and set everything to performance in evga console. Temps are also in range when this happens. What is causing this issue?
 
pc specs
Thermaltake view 71 case
Gigabyte z370 gaming 7
Thermaltake 850w power supply
Intel i7 8700k
32 gbs corsair vengeance rgb pro
evga rtx 2080 xc with hydro copper waterblock
 
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    GTXJackBauer
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    Re: Gpu shuts off but pc stays on 2020/03/26 23:02:37 (permalink)
    Make sure everything is in stock settings and start stressing each component via benchmarks to see who flips the bird.

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    Sajin
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    Re: Gpu shuts off but pc stays on 2020/03/27 00:35:54 (permalink)
    Power issue.
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    a213m
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    Re: Gpu shuts off but pc stays on 2020/03/27 01:55:04 (permalink)
    Check your PSU, and replace if it's bad. Especially check the 12V rail under load.

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    tdkid1
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    Re: Gpu shuts off but pc stays on 2020/03/27 05:05:32 (permalink)
    let me ask you a few more questions so hopefully you can get this solved. how old is your GPU (I mean when did you buy it, i can see its a 2080 so its a newer card anyway)? did you buy one of the ones with the hydro copper on the card already or did you install it yourself? I ask because a simple google search says that your issue is a temperature issue so I am thinking that the thermal past on the GPU is dried out and needs to be replaced.

    a good teacher will not give you the answer you seek, they will help you learn as to why you had that problem and will guide you to the solution that works for it so you can pass the knowledge on.
     
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    fpsgamer4life
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    Re: Gpu shuts off but pc stays on 2020/03/27 07:16:55 (permalink)
    The gpu originally was bought a year ago new from evga. It died and i was sent a new one. The cooler was purchased by me seperately and i installed it using thermal grizzly.
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    Cool GTX
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    Re: Gpu shuts off but pc stays on 2020/03/27 07:37:26 (permalink)
    Temps ?  CPU, GPU, room
     
    Using 2 separate PCIe power cables ? [not 1 cable from PSU with the jumper (second end)]
     
    GPU-Z sensor tab ... shows what while gaming ?

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    tdkid1
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    Re: Gpu shuts off but pc stays on 2020/03/27 07:42:27 (permalink)
    well then as far as I can tell being a noob at it but just trying to learn myself and hopefully help if I can, it sounds like you were given a bad card as a replacement for the one that died but that is just my opinion as to what happened. you can see the other two people who have way more post than me just give a basic answer to what the problem could be. this is way easier but the deeper you dive into it and ask and answer questions the more we can narrow down what the problem really is. like one said reset the card to stock settings and then stress one part at a time using benchmarks to find out what the card failed on, the other said you have a power issue. for this are their LEDs on, on the card near the power connector ports? should be white, white blinking or red if they are on.

    a good teacher will not give you the answer you seek, they will help you learn as to why you had that problem and will guide you to the solution that works for it so you can pass the knowledge on.
     
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    Cool GTX
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    Re: Gpu shuts off but pc stays on 2020/03/27 08:00:11 (permalink)
    EVGA Forums is open to all the volunteers that want to help each other
     
    Did you test the card ... first, before removing the stock air cooler ?

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    tdkid1
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    Re: Gpu shuts off but pc stays on 2020/03/27 08:37:57 (permalink)
    well I was saying that partially because on another forum a person who has been there longer than me with way more post thinks that if you don't have the info they need then you shouldn't post at all. they were there way longer than me with many more post.

    a good teacher will not give you the answer you seek, they will help you learn as to why you had that problem and will guide you to the solution that works for it so you can pass the knowledge on.
     
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    fpsgamer4life
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    Re: Gpu shuts off but pc stays on 2020/03/27 10:09:59 (permalink)
    card was tested for several days before installing hydro cooler. during gaming gpu temp is at 84c cpu temp is at 40c room temp is at 70. using two seperate pci cables for the gpu.
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    tdkid1
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    Re: Gpu shuts off but pc stays on 2020/03/27 10:13:05 (permalink)
    and what about after the hydro cooler? same or lower because being water cooled like it should have been?

    a good teacher will not give you the answer you seek, they will help you learn as to why you had that problem and will guide you to the solution that works for it so you can pass the knowledge on.
     
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    fpsgamer4life
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    Re: Gpu shuts off but pc stays on 2020/03/27 10:19:10 (permalink)
    the temps i supplied are with the hydro cooler installed
     
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    tdkid1
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    Re: Gpu shuts off but pc stays on 2020/03/27 10:32:57 (permalink)
    fpsgamer4life
    card was tested for several days before installing hydro cooler. during gaming gpu temp is at 84c cpu temp is at 40c room temp is at 70. using two seperate pci cables for the gpu.


    alright. what you said confused me a little as you said that you tested the card several days before and then what the temps were so I guessed those where the temps before the hydro cooler was installed and not what they were before and after. I don't have a water cooled system but everything I have seen so far about them is that the temps should be between 50 and 70 C when gaming. so is your pump working correctly? that may be a cause of the temps being what they are. if I am correct, it is recommended that you flush the system out every 6 months to prevent build up and damage to parts. also if using clear hard or soft tubing and it has a green tint to it, it means the system does need to be cleaned out.
     
    if this is a power issues with the card then there should be LEDs lit up at the power connectors. they would either be red, steady white or blinking white for different issues. but you didn't mention those in the posting so I guess that is not it. 

    a good teacher will not give you the answer you seek, they will help you learn as to why you had that problem and will guide you to the solution that works for it so you can pass the knowledge on.
     
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    Cool GTX
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    Re: Gpu shuts off but pc stays on 2020/03/27 10:42:13 (permalink)
    84C with a water block
     
    Your hydro copper is Not installed correctly ----> or your coolant is not flowing ... something is Wrong
     
    There have been several threads about the difficulty people have had assembling that block & getting "proper" contact between GPU & block
     
    loop details ?

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    fpsgamer4life
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    Re: Gpu shuts off but pc stays on 2020/03/27 11:31:58 (permalink)
    thermaltake rgb pump/res combo. 2 360 rads. ek gigabyte monoblock. several fans.
     
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    ty_ger07
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    Re: Gpu shuts off but pc stays on 2020/03/27 11:45:36 (permalink)
    You definitely have a GPU cooling issue.

    NVIDIA GPU cores have multiple temperature sensors, and the value you are given is the average. So, if you have a mounting/contact issue, it wouldn't be suprising if one corner is reaching 100c, hitting thermal protection, GPU shuts off, and the average is still "only" 84c. There's a GamersNexus video somewhere about the NVIDIA GPU core temp thing, but the exact number of sensors equipped is proprietary information, I believe, and the individual temperature readings are not exposed by the NVIDIA driver.

    Take the GPU out, take the water block off, and take some pictures of the thermal paste spread that you expose.
    post edited by ty_ger07 - 2020/03/27 11:57:15

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    tdkid1
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    Re: Gpu shuts off but pc stays on 2020/03/27 12:41:05 (permalink)
    ok so what are you using for your fluid in the cooler? one of their fluid compounds or just distilled water? I am asking because 84C is getting near the boiling point of water and seeing evaporation on the inside of the reservoir could mean your pump has failed and is not pushing the liquid thru the lines.

    a good teacher will not give you the answer you seek, they will help you learn as to why you had that problem and will guide you to the solution that works for it so you can pass the knowledge on.
     
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    sparetimepc
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    Re: Gpu shuts off but pc stays on 2020/03/27 12:53:43 (permalink)
    Can you post a couple of pictures of your setup? Are you running the cpu and gpu in the same loop?  Make sure your hoses on the hydro copper block are side to side and you don't have them top/bottom. For example one should be in the top and out the bottom on the opposite side or in the top and out the top on the opposite side, but not in the top and out the bottom or in bottom and out top on the same side as this will fill the block but not circulate it. 




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    fpsgamer4life
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    Re: Gpu shuts off but pc stays on 2020/03/27 13:47:01 (permalink)
    So i took the gpu apart and noticed a small outer area of the die was not covered. So i reapplied thermal paste and put new pads on as well. After benching card several times the max temp was 74c and card has not lost power to it. Will update later after more testing is done. Thanks for all the great advice and help.
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    AHowes
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    Re: Gpu shuts off but pc stays on 2020/03/27 13:47:29 (permalink)
    Ouch! Yeah gpu is overheating and shutting down to protect itself.

    Take the block off and check that contact.

    Its prob close to a year for me.. I believe I've got enough coolant mix to get it done but no distilled water. Be a tuff time finding and also going to the grocery store for some water.

    Edit: cause we posted at the same time.

    74c still? Yeah still an issue. You should be seeing 30-40c's for load temps during gaming.

    Are you starting with the screws around the GPU die in a cross pattern and then working your way out from their when your putting the block on?

    Pump working at 100%?

    Room temps??

    My room gets up to 72f and my card will sit at 32-33c while gaming for hours.

    Sure I have a ton of rads.. but in the past even just using a single 120.4 rad for the 2080ti card i seen below 40c on load.

    KINGPIN 2080ti stock cooling small 120.2 rad i only seen 39c max.

    Fans on the rads at 100%?
    post edited by AHowes - 2020/03/27 13:53:43

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    Sajin
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    Re: Gpu shuts off but pc stays on 2020/03/27 14:00:51 (permalink)
    fpsgamer4life
    So i took the gpu apart and noticed a small outer area of the die was not covered. So i reapplied thermal paste and put new pads on as well. After benching card several times the max temp was 74c and card has not lost power to it. Will update later after more testing is done. Thanks for all the great advice and help.



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    tdkid1
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    Re: Gpu shuts off but pc stays on 2020/03/27 14:26:49 (permalink)
    74c is still a little high but that would depend on your settings so I am betting you are overclocking to get the best performance out of it like most people would so you should be fine now.

    a good teacher will not give you the answer you seek, they will help you learn as to why you had that problem and will guide you to the solution that works for it so you can pass the knowledge on.
     
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    GTXJackBauer
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    Re: Gpu shuts off but pc stays on 2020/03/27 16:21:28 (permalink)
    fpsgamer4life
    thermaltake rgb pump/res combo. 2 360 rads. ek gigabyte monoblock. several fans.
     

     
    fpsgamer4life
    So i took the gpu apart and noticed a small outer area of the die was not covered. So i reapplied thermal paste and put new pads on as well. After benching card several times the max temp was 74c and card has not lost power to it. Will update later after more testing is done. Thanks for all the great advice and help.




    74c is still high for a custom cooled GPU, especially with your current loop's capacity. 
     
    Those pads you stated you replaced probably put the block's seating out of spec and don't have good contact.  Careful if they are too small, you risk damaging or crushing the die.

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