EVGA

Helpful ReplyHot!GTX 980 FTW ACX 2.0 Repeated Crash Issues

Author
Reithas
New Member
  • Total Posts : 5
  • Reward points : 0
  • Joined: 2015/08/26 18:22:02
  • Status: offline
  • Ribbons : 0
2017/10/31 18:42:39 (permalink)
Hello, I've never posted on these forums before, and I'm not an expert on the particulars of PC building. I consider myself an average PC builder at best, though I've never had any issues with my build or GPU until I upgraded from Windows 7 to Windows 10 last year.
 
The issue I'm having is that intermittently while gaming (any game it seems) my monitor will randomly crash to a black screen and not recover, forcing me to hard boot my machine. Some games it almost never happens, others I may see 5-20 minutes of game-play before the crash occurs. I've tried clean booting, clean installs of drivers, rolling back to previous drivers, changing slots, and nothing seems to make a difference. My temps are always in the green and I run everything at factory clock speeds.
 
What more can I do to see if the card is actually the issue or not? I'm at my wits end.
 
A very brief overview of my specs:
 
Asus Maximus VI Hero
Intel Core i7-4770k @ 3.5 GHz
Corsair h100i cooler
GTX 980 FTW ACX 2.0
16 GB Ram @ 1333 MHz
Corsair HX 1050 PSU
 
Thanks in advance.
 
 
 
 
post edited by Reithas - 2017/10/31 18:47:22
#1
Sajin
EVGA Forum Moderator
  • Total Posts : 41994
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 197
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/10/31 20:51:58 (permalink)
Are you using a displayport cable? If yes, is it vesa certified? When crashing to the black screen do the fans on your gpu go to 100%?

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#2
Reithas
New Member
  • Total Posts : 5
  • Reward points : 0
  • Joined: 2015/08/26 18:22:02
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/10/31 22:10:59 (permalink)
I'm currently using a typical HDMI cable from my monitor to the GPU. And no, when crashing the fan speed stays the same.
#3
Sajin
EVGA Forum Moderator
  • Total Posts : 41994
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 197
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/10/31 22:36:22 (permalink)
Does the issue occur over dvi & displayport? How old is your psu? Does underclocking the card -500 on both the core & memory prevent the black screen from occurring?
 
Note: Use msi afterburner for the underclocking.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#4
Samsander
Superclocked Member
  • Total Posts : 113
  • Reward points : 0
  • Joined: 2015/05/21 06:09:28
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/01 14:05:23 (permalink)
We have been over this 1000 times. There is no magic solution to make it work at advertised FTW clocks. Early 980 FTW's have issues. RMA the card.
If you like I can share a BIOS that locks the card at 1.137v and sets the clocks to stock reference. It will not crash anymore but you'll lose factory OC and the whole point of buying the FTW edition in the first place.
 
Stable clock for the early 980 FTW's is 1327Mhz Core / 4001Mhz Memory @1.137v. Anything above that on core or voltage and it will crash with black screen sooner or later.
 
Edit:
BIOS
After flashing the BIOS set +150Mhz Core and +500Mhz Memory in MSI Afterburner. You should be good to go.
 
post edited by Sajin - 2017/11/01 17:47:53
#5
Reithas
New Member
  • Total Posts : 5
  • Reward points : 0
  • Joined: 2015/08/26 18:22:02
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/01 17:12:13 (permalink)
Sajin
Does the issue occur over dvi & displayport? How old is your psu? Does underclocking the card -500 on both the core & memory prevent the black screen from occurring?
 
Note: Use msi afterburner for the underclocking.




The issue still occurs over both dvi and displayport after having tested both today, and the psu is just shy of 3 years old. Thus far after underclocking the card by -500 on both the core and memory the crash has yet to occur. I'm testing Shadow of Mordor currently, and before I was lucky to get 10 minutes of game time whereas I've yet to crash after an hour or two.
 
Samsander
We have been over this 1000 times. There is no magic solution to make it work at advertised FTW clocks. Early 980 FTW's have issues. RMA the card.
If you like I can share a BIOS that locks the card at 1.137v and sets the clocks to stock reference. It will not crash anymore but you'll lose factory OC and the whole point of buying the FTW edition in the first place.
 
Stable clock for the early 980 FTW's is 1327Mhz Core / 4001Mhz Memory @1.137v. Anything above that on core or voltage and it will crash with black screen sooner or later.
 
Edit:
 
After flashing the BIOS set +150Mhz Core and +500Mhz Memory in MSI Afterburner. You should be good to go.
 




Is this a common issue? Would you suggest I flash the BIOS or simply RMA the card?
post edited by Sajin - 2017/11/01 17:48:26
#6
Sajin
EVGA Forum Moderator
  • Total Posts : 41994
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 197
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/01 17:26:15 (permalink)
Your card is advertised to be able to run 1380 on the core & 3505 on the memory. Can your card run that without a problem? If no, I'd suggest rma'ing the card.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#7
Samsander
Superclocked Member
  • Total Posts : 113
  • Reward points : 0
  • Joined: 2015/05/21 06:09:28
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/01 17:40:18 (permalink) ☄ Helpfulby Reithas 2017/11/01 17:49:05
Reithas
 
Is this a common issue? Would you suggest I flash the BIOS or simply RMA the card?


Yes, it's a common issue with this model. If you can, RMA it. Or better yet get a replacement 980 SC card instead, the SC card does not have all the FTW problems. Or even better get it replaced with something newer like 1070.
 
There was a huge thread about this issue when those cards first released. Thread is gone now for some reason. Anyway, they tried fixing this with BIOS updates, but nothing was fixed. People kept RMAing their cards and getting replacements with same issue. So most just paid extra and upgraded to 980TI.
 
Edit: It's not gone after all, here is that thread:
https://forums.evga.com/So-GTX-980-FTW-are-very-bad-cards-m2346232.aspx
 
post edited by Samsander - 2017/11/01 17:50:03
#8
Reithas
New Member
  • Total Posts : 5
  • Reward points : 0
  • Joined: 2015/08/26 18:22:02
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/01 17:52:54 (permalink)
Sajin
Your card is advertised to be able to run 1380 on the core & 3505 on the memory. Can your card run that without a problem? If no, I'd suggest rma'ing the card.




Sorry to ask, how can I check the specific numbers for the core and memory? Can I do that with Afterburner? The gauge doesn't show me the precise numbers and I wish to be sure before I RMA the card.
#9
Sajin
EVGA Forum Moderator
  • Total Posts : 41994
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 197
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/01 17:57:39 (permalink) ☄ Helpfulby Reithas 2017/11/01 18:02:40
Reithas
Sajin
Your card is advertised to be able to run 1380 on the core & 3505 on the memory. Can your card run that without a problem? If no, I'd suggest rma'ing the card.




Sorry to ask, how can I check the specific numbers for the core and memory? Can I do that with Afterburner? The gauge doesn't show me the precise numbers and I wish to be sure before I RMA the card.


Yes, you can do it with afterburner. Simply click on the hardware monitor graph to see what the card is/was running at.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#10
Reithas
New Member
  • Total Posts : 5
  • Reward points : 0
  • Joined: 2015/08/26 18:22:02
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/01 20:10:21 (permalink)
After having changed the values back to 1380 for the core and 3505 for the memory, the crashes began again, though they did take a little longer before they did this time around.
 
Going to look into RMA'ing it. Thanks so much for the help!
#11
torch327
Superclocked Member
  • Total Posts : 186
  • Reward points : 0
  • Joined: 2017/07/07 14:06:00
  • Status: offline
  • Ribbons : 1
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/18 14:42:07 (permalink)
I'm having the same issue as the OP, what is kind of funny here is I was just reading the link you posted prior to finding this post. I found it on google and I am getting ready to RMA mine,but need 10 forum posts to be able to PM who it is suggested to PM in the other post


MSI B350m bazooka
ryzen 5 3600
WD Black 500GB SSD
32GB Corsair Vengeance LPX DDR4 3000
MSI GTX 1080ti Aero OC w/EK block 
 
https://www.heatware.com/u/113799/to
#12
torch327
Superclocked Member
  • Total Posts : 186
  • Reward points : 0
  • Joined: 2017/07/07 14:06:00
  • Status: offline
  • Ribbons : 1
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2017/11/18 15:32:03 (permalink)
Reithas
After having changed the values back to 1380 for the core and 3505 for the memory, the crashes began again, though they did take a little longer before they did this time around.
 
Going to look into RMA'ing it. Thanks so much for the help!


Did you RMA it? What did you get, I just RMA'd for the same thing,just waiting on the approval email now


MSI B350m bazooka
ryzen 5 3600
WD Black 500GB SSD
32GB Corsair Vengeance LPX DDR4 3000
MSI GTX 1080ti Aero OC w/EK block 
 
https://www.heatware.com/u/113799/to
#13
crognlie
New Member
  • Total Posts : 1
  • Reward points : 0
  • Joined: 2015/05/13 07:40:21
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2019/02/22 15:32:20 (permalink)
Samsander
We have been over this 1000 times. There is no magic solution to make it work at advertised FTW clocks. Early 980 FTW's have issues. RMA the card.
If you like I can share a BIOS that locks the card at 1.137v and sets the clocks to stock reference. It will not crash anymore but you'll lose factory OC and the whole point of buying the FTW edition in the first place.
 
Stable clock for the early 980 FTW's is 1327Mhz Core / 4001Mhz Memory @1.137v. Anything above that on core or voltage and it will crash with black screen sooner or later.
 
Edit:

After flashing the BIOS set +150Mhz Core and +500Mhz Memory in MSI Afterburner. You should be good to go.

 
I realize I'm very late to the party, but is this BIOS still floating around somewhere?
#14
Samsander
Superclocked Member
  • Total Posts : 113
  • Reward points : 0
  • Joined: 2015/05/21 06:09:28
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2019/03/14 08:14:18 (permalink)
crognlie
Samsander
We have been over this 1000 times. There is no magic solution to make it work at advertised FTW clocks. Early 980 FTW's have issues. RMA the card.
If you like I can share a BIOS that locks the card at 1.137v and sets the clocks to stock reference. It will not crash anymore but you'll lose factory OC and the whole point of buying the FTW edition in the first place.
 
Stable clock for the early 980 FTW's is 1327Mhz Core / 4001Mhz Memory @1.137v. Anything above that on core or voltage and it will crash with black screen sooner or later.
 
Edit:
 
After flashing the BIOS set +150Mhz Core and +500Mhz Memory in MSI Afterburner. You should be good to go.

 
I realize I'm very late to the party, but is this BIOS still floating around somewhere?




Sure, here is something better I cooked up for this model (GTX980-FTW-ACX2).
http://s000.tinyupload.com/index.php?file_id=24597121395060714189
 
Changes in this BIOS:
- Core clock is set to Reference 1215.5Mhz @1.137v
- Memory clock overclocked to 4001Mhz
- Core clock Boost disabled
- Temperature target is set to 87C
- Maximum temperature target is set to 91C
- DisplayPort 1.3 and 1.4 firmware fix from NVIDIA included
post edited by Samsander - 2019/03/14 08:22:33
#15
Stvnx1
New Member
  • Total Posts : 1
  • Reward points : 0
  • Joined: 2020/07/11 21:59:12
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2020/07/31 11:49:11 (permalink)
Samsander
We have been over this 1000 times. There is no magic solution to make it work at advertised FTW clocks. Early 980 FTW's have issues. RMA the card.
If you like I can share a BIOS that locks the card at 1.137v and sets the clocks to stock reference. It will not crash anymore but you'll lose factory OC and the whole point of buying the FTW edition in the first place.
 
Stable clock for the early 980 FTW's is 1327Mhz Core / 4001Mhz Memory @1.137v. Anything above that on core or voltage and it will crash with black screen sooner or later.
 
Edit:

After flashing the BIOS set +150Mhz Core and +500Mhz Memory in MSI Afterburner. You should be good to go.
 


Any chance anyone still has this bios ? Currently have a gtx980 ftw, would appreciate it if someone could upload the file for me. Have searched everywhere but can't find it. Thank you all.
#16
xenkw0n
New Member
  • Total Posts : 17
  • Reward points : 0
  • Joined: 2018/03/20 07:11:01
  • Status: offline
  • Ribbons : 0
Re: GTX 980 FTW ACX 2.0 Repeated Crash Issues 2020/08/01 14:35:16 (permalink)
Have you checked here? https://www.techpowerup.com/vgabios/

Which specific model do you have?
#17
Jump to:
  • Back to Mobile