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GTX 1080 FTW - Black screen & fans spin up to 100%

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20201615277505
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/12/24 03:50:05 (permalink)
Hi guys so it looks like I'm getting the fan 100% and black screen , my card is a KR but it was purchased in july i'm in New Zealand so I guess I should try to go to the place I bought it from first any specific test to get it to crash easier? It does it in NFS and Watch Dogs 2 put its really random I tried lowering the power limit from precision x.
 
 
Thanks Alex
#1531
Tech_RayH
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/12/24 07:53:19 (permalink)
You can reach out to the place of purchase as they may be able to replace it more quickly than we can. If they are not able to help you then you will want to open up a support ticket at AU.EVGA.com with the card registered and we can move forward with getting the card swapped out.

...an untrammeled flow of words in an open forum.
- Adlai E. Stevenson
 
#1532
bluewolfca
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/12/26 21:18:35 (permalink)
I've just had this issue occur tonight with my 1080 FTW card that was purchased through Amazon on August 23rd. I was playing an indie game, "Kona", which is a 3D first-person game. The blank screen/fan rev happened in the same small garage room when I tried to turn on an overhead light. And I was playing on my home entertainment center so using the HDMI port and standard HD resolution.
 
Never had the problem with much more demanding games on my UHD monitor or with VR titles for all of the past four months.
 
Contacting EVGA customer service tomorrow. This sucks because I'm on vacation with a lot of spare time to game. :P
 
 
 
 
#1533
morningnapalm
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/12/29 07:57:19 (permalink)
kittendoggie
Hi guys, 
 
I just saw this thread looking for answers myself, but I think I might have a temporary solution for those (like me) who cannot RMA their cards. I personally have got a different brand GTX 1080 FE (NOT EVGA). I cannot RMA it for reasons I won't explain now. So, I am stuck with it. The -POTENTIAL- solution is here:
 
 
 
Download the .zip file, extract it, then extract the 'disable.zip'. Run the disable.exe. 
 
This disable.exe is a program that run in your background and disables the OverVoltage and OverCurrent protection. It worked with my old GTX 780 ti and it seems to work with my GTX 1080. Please try it and tell me if it works for you. 
 
I am not the coder of this program and do not take any credit OF COURSE. I only found it a while ago when I was trying to fix my gtx 780 ti which I could also not RMA for reasons I won't present here.
 
As a more permanent solution, perhaps someone can release a BIOS with the OV/OC protection disabled by default?? 
 
Please take the above with a grain of salt and I by no means am responsible if you break your card as a result of using any if the aforementioned software. You do it at your own risk!
 
Regards.
 
EDIT: I just realised I cannot post a link with the download link of the file I am referring to. Please PM me, or instruct me how to publish the link as I am new to this forum and its rules.


I'd PM ya, but I don't have enough posts. I'm in the same boat as you with the FE and different brand. Hows the fix working for you currently? Any other place where they discuss the fix? 
 
#1534
lyandr
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/03 01:17:20 (permalink)
Hello there,
 
i bought a gtx 1080 SC one month ago and since a few day i experienced this black screen crash and after that a speedfan at 100% during playing game but the Skype or Teamspeak communication continue...
 
I tried a clean install of my OS (windows 10) but the problem is still present.
 
Is there any tests i can do in order to identify the problem or do i have to contact directly the evga's support?
 
thanks in advance for your advices
regards
 
Lyandr
#1535
NeptunDK
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/04 10:40:01 (permalink)
meh.... I have this blank screen fans at 100% issue also on my 1080FTW. I contacted both evga EU (as I live in EU and bought my card there) and the US email. Almost 24 hours and no response.
 
Not sure how I can confirm the error except that it happend two times no in Overwatch. Now I'm not sure if I should run any games until I hear back from EVGA support. I really was looking forward to comming back from vacation and game. Hopefully this will not be week upon weeks of waiting.
#1536
johnwworth
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/05 12:17:24 (permalink)
I have a stock EVGA GTX 1080, the Gaming Blower model with the black screen/fan at full speed crash issue so it isn't just the FTWs that are affected.
 
EVGA have been brilliant in raising an RMA and the card was rec'd back at their UK RMA centre today (having to bear the freight costs was disappointing though, after all it's not my fault that the item is faulty).  The EVGA web site provides visibility of the returns process, excellent otherwise. 
#1537
20201615277505
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/06 21:47:42 (permalink)
EVGA_JacobF
We have identified this and can confirm that this occurs on a small number of 1080 FTW cards. We have found the root cause and have corrected it. If you are experiencing this problem please contact us directly.


 
Hi so can someone please tell me how to identify if my card is in the bad batch or how to find out the manufacturing date. Or is there any known gpu testing software that can trigger the issue faster?
 
I am experiencing the black screen 100% fan and it seems to happen on any pc i try the gpu on, if i run watch dogs 2 for example so that kind ruled out my pc being the issue.
 
Thank you in advance
 
 
post edited by disturbed21 - 2017/01/08 03:11:09
#1538
Kno2017
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/08 20:36:05 (permalink)
i'm having the same issue. I can trigger the event with fire strike ultra. No overclock, stock settings, 20% voltage increase (XOC) max temp 70°c (GPU). Sometimes the temperature reached 87°C but the test worked.
Here's the link
dropbox.com/s/0uy0lk9p5ixsr4f/20170108_030241.mp4?dl=0
#1539
VikingDream
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/09 06:15:25 (permalink)
So I contacted my retailer about the black screen 100% fan problem and they sent out 2x Brand new EVGA 1080 FTW Friday, so today install those....I run Time spy after installing them no problems I then run heaven at Ultra and max res which is 2560 x 1600 and my screen res is native 4k x 2k ....temp on the top card keeps rising hits 76C and black screen 100% fans ...safe temp is meant to be 83C so ****? ...old ones ran at 72C max under full load but still had this 100% fans black screen issue so what now do i send these ones back and get a 7th and 8th new GPU since June? ...I also noticed these "new" GPU only boost to 2025Mhz and the old ones went to 2050Mhz out of the box.  
 
I've checked the serial numbers and these ones seem to already have the thermal pads and VBIOS update which as other have reported is why they run hotter, but why have the OCP fault still not been fixed on these new GPUs? 
post edited by VikingDream - 2017/01/09 06:30:53
#1540
drpeixoto
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/12 05:10:08 (permalink)
My RMA card arrived a few weeks ago (late December, on the 19th) and I waited for a few weeks of gaming before posting this, but it seems to be a tested/flawless card. During these past few weeks, I've played The Witcher 3 (previous card would always get the issue triggered with this one), Battlefield 1, Overwatch, DOOM, Rainbow Six Siege, and Dishonored 2 and have had no issues until now. To be honest I'm still a little hesitant since there seems to be no foolproof way of testing the card for the issue until it pops up. My previous card took a while before the issue started appearing frequently, but I'm hopeful this new card is the real deal. I haven't check the out-of-box GPU and Memory Clock yet though; I'll check it later this week to make sure it's not underclocked.
 
In a related subject, I just want to give a shout out to the EVGA Support team in charge of Latin American customer service. They were fantastic in getting me the information I needed and making sure the RMA was done as fast and as simple as possible. The fact that this debilitating defect occurred on such an expensive card pissed me off, and having a great customer support was key in keeping EVGA as a recommended brand. Although the card took some time to get to me and RMA process lasted around 2 months from start to finish, this was mainly due to local post office shipping timeframes, not due to EVGA. Considering I live in Brazil and the new card came from the US, it's a blessing everything arrived to me untaxed and in perfect shape. So, thanks EVGA Team, keep up the good work! Having said this, please don't let this kind of widespread hardware issue happen again, EVGA has an excellent quality reputation and it would be a shame to see that change.
post edited by Scarlet-Tech - 2017/03/08 18:06:45
#1541
Panmaster
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/12 08:05:07 (permalink)
The card here isn't quite right either.
All games and GPU tests fail in seconds. The drivers crash, screen goes black and drivers reset.
Heaven Benchmark was full of black squares and pink artifacting for the 1 second before freezing.
 
#1542
johnwworth
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/15 04:24:41 (permalink)
My replacement card (not a 1080 FTW - but the Std Gaming Blower model) has come, EVGA UK have been brilliant - even registering the replacement card in their system.  Let's see how it goes.
#1543
PietroBR
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/16 05:22:43 (permalink)
My card is still having this problem sometimes.
One thing I noticed (not a genious or specialist to conclude anything here) is if I run a custom fan profile (more agressive, with 65ºC max temp), it is less likely to have the black screen problem.

But, if I use the Bios Update Fan Profile, then, in about a few minutes of playing, it happens.

Strange thing is, it never happened in any benchmark program I tested (Heaven, Firestrike, FurMark - even allowing it to run for hours, it never had any problem).

Case: Asus Z370-G Box / MB: Asus Z370-G / CPU: Intel I7 8700K / Mem.: 16GB (2x8) 3000Mhz Corsair Dominator Platinum DDR4 / GPU: GTX 1080TI FTW3 / A.I.O. W.C: EVGA CLC280 / PSU: EVGA SuperNOVA G3 750W

 
 
#1544
C_manchriss
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/16 11:49:30 (permalink)
Hi, I see that this post is from about 8 months ago or so but I am having the exact same problem. Should I start a new thread? A few months ago it was showing a black screen and the fan spins up to 100%. I RMA'd my 1080 and received a new one. This resolved the issue for about a two week period and then it started again. Since then I have reseated the card, tried new power cables, reinstalled the drivers and Nvidia Experience, and adjusted the fan curve. The issue seemed resolved for a few months. But all of a sudden I can't play any game for longer than five minutes. Sometimes however, it just works perfectly. There seems to be no game or pattern which sets off this behavior. I promptly rebooted the last time it happened and it loaded a program to check the GPU temp and it was 37 degrees Celsius. I love the card when it works but lately I can't play anything. I have an Asus Z97E/USB 3.1 system board with 24 GB's of RAM and the I7-4790K. I play with my Sony Bravia 65" 4K 3D TV plugged into the HDMI port on the 1080. I'm not sure what other information  I need to provide.
#1545
Samg381
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/01/23 18:32:18 (permalink)
Just had the problem happen to me. Just sent EVGA an email about it.
#1546
kamikazeedriver
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/02/05 14:19:07 (permalink)
Just had this problem to me too.  Emailed them.
#1547
Tech_RayH
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/02/05 17:01:47 (permalink)
kamikazeedriver
Just had this problem to me too.  Emailed them.

Thank you for reaching out to use about the issue, if you can we you can please get the card registered to your EVGA account, EVGA.com > Support > Product Registration

...an untrammeled flow of words in an open forum.
- Adlai E. Stevenson
 
#1548
kamikazeedriver
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/02/24 16:28:52 (permalink)
Figured I would give a conclusion for anyone who found this forum through googling the issue.

I had actually bought my card that had the issue through Amazon Warehouse Deals.  It was sold as "Used - Like New," but with a description stating that the card was in fact, "new," but the packaging had been damaged and didn't meet their "quality standards" for a new item and that was the only reason it was listed as Used, with a $50 lower price tag then buying it new.  I figured, I didn't care what the package looked like so long as the card was new and I could save $50.  
Well, I realized when I received the card from Amazon, that was a bold lie.  The package was not damaged in anyway, but the card had indeed been used and returned.  The box was missing all the adapters, CD, etc etc and the static wrap had already been open.  I gave it a shot anyway, but it couldn't run GTA 5 more than a few minutes before the issue listed above.  It was at this point I wish I had paid the $50 more for a new one from newegg instead of trying to find a deal. 

I posted the issue here and I respect how quickly EVGA responded.  Not just here, but via email also, willing to assist me.
Had the card been new, I probably would've just emailed it to EVGA so they could ensure the one they sent me back was free of the problem above, but due to the deceptive description on Amazon about the product, I was the 2nd owner, not the first, and knew it would just be easier to send it back to Amazon.
 
Fast forward to just over a week, Amazon received my return and refunded my money, and I purchased the card new, but from another vendor instead.
This EVGA 1080 FTW works flawlessly.  It runs everything I throw at it!
 
Look forward to seeing EVGA's 1080 TI!
#1549
Randallel
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/03/11 05:55:33 (permalink)
I have the same problem on my 1070 ftw. What a joke. QC is not a thing for EVGA.
#1550
rcfrench99
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/03/11 07:16:46 (permalink)
Just had this issue (black screen + fan running @100%) with the NEW GTX1080 FTW2 (ICX version). Had the card for almost a month with no issues. Anyone else? is this a driver issue now?
#1551
Sajin
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/03/11 09:53:16 (permalink)
rcfrench99
Just had this issue (black screen + fan running @100%) with the NEW GTX1080 FTW2 (ICX version). Had the card for almost a month with no issues. Anyone else? is this a driver issue now?


Your issue could be psu related.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
#1552
rcfrench99
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/03/11 11:38:26 (permalink)
Its a new build with an EVGA 1000W G3 PSU. I nave had any issues until today. and I just had the black screen issue again loading wow...
 
I had another GTX 1080 FTW2 (replacement for my 1st GTX 1080 FTW) which I just installed and when I booted I saw a message regarding 2 firm ware updates. Didn't see that come up when I installed the other one about 4 weeks ago (2/13).
 
Going to test this 2nd one right now...
post edited by rcfrench99 - 2017/03/11 12:08:46
#1553
Extrose
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/04/16 13:11:45 (permalink)
I am also having the issue, I recently bought my card about a month ago, it has only started happening in the past week or so. 
#1554
Tech_RayH
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/04/16 13:45:36 (permalink)
Extrose
I am also having the issue, I recently bought my card about a month ago, it has only started happening in the past week or so. 

Hello your card was shipped from EVGA on 3/8/17, so we are confident that the card does not have the issue described in this forum thread. The most common cause of black screening on any graphics card has to do with loose PCIe power connectors. If the card is being powered with the dual 6 to 8 pin power adapters, then we recommend connecting with dual 6+2 PCIe connectors from the PSU and not using the included adapters as they can be loose on some cards.

...an untrammeled flow of words in an open forum.
- Adlai E. Stevenson
 
#1555
Extrose
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/04/16 13:47:32 (permalink)
EVGATech_RayH
Extrose
I am also having the issue, I recently bought my card about a month ago, it has only started happening in the past week or so. 

Hello your card was shipped from EVGA on 3/8/17, so we are confident that the card does not have the issue described in this forum thread. The most common cause of black screening on any graphics card has to do with loose PCIe power connectors. If the card is being powered with the dual 6 to 8 pin power adapters, then we recommend connecting with dual 6+2 PCIe connectors from the PSU and not using the included adapters as they can be loose on some cards.


Thank you very much, I will try to fix that and see if it fixes the issue!
#1556
mesomar
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/04/21 07:12:58 (permalink)
Well I am glad I am not the only one going crazy. I have had the GTX 1080 since June 2016 with no problems. Just last night I got the black screen and the fans switched to high. I rebooted and I couldn't even log into my computer. Soon as I would enter my password the screen would go black and fans on high plus my screen would lose signal with PC. Now this morning I tried to turn it on and now don't even get a login screen, just a white bar across the screen.
#1557
tiazgriff
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/04/24 15:26:42 (permalink)
Happening for me as well, 1080 fTW. Strangely only after the windows creators update, never had it doing this back in the older os version (was running fine for 1 month). Could be Nvidia driver related or WDDM 2.2 related. Playing peacefully then randomly BAMM. blackscreen + fans. Happened in Overwatch once and in Mas Effect Andromeda 10+ times. Checked power cables in the vga seems  stable and tight, reinstalled windows fresh drivers etc same problem. My bet is on Nvidia+Win10 creators..
#1558
FreelancerMOL
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/04/27 05:21:36 (permalink)
tiazgriff
Happening for me as well, 1080 fTW. Strangely only after the windows creators update, never had it doing this back in the older os version (was running fine for 1 month). Could be Nvidia driver related or WDDM 2.2 related. Playing peacefully then randomly BAMM. blackscreen + fans. Happened in Overwatch once and in Mas Effect Andromeda 10+ times. Checked power cables in the vga seems  stable and tight, reinstalled windows fresh drivers etc same problem. My bet is on Nvidia+Win10 creators..


I've same problem with Win10 creators & Nvidia drivers. i've installed Win 7, no results, black screen apears as usual. I read a post at gamersnexus.net, here is the quote :
Now, in addition to the tests posted by Tom's DE and by our later follow-up, some users have complained that high VRM temperatures are causing black screen defects. This is not true. EVGA had black screen issues on the first ~4% of its shipping product, resolved a few months ago, but they were entirely unrelated to the VRM temperature. If a VRM gets too hot, it will not do so with grace. There will be no "black screen" that can be resolved by a restart. The FETs / power stages will go up in a puff of smoke, and the card will never turn on again. These are two unrelated issues. The black screen defect -- for which we own one card exhibiting the issue -- was already resolved.
p.s
 
looks like we have 1 of 4% of those cards.
So RMA is our choice
Btw, i am from russia and looks like that Evga is not popular here so a got the first consignment with defect in nowadays
post edited by FreelancerMOL - 2017/04/27 05:51:02
#1559
nvidyuh
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2017/04/27 16:11:07 (permalink)
Yikes, sounds terrifying. Hopefully I don't run into this.
#1560
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