Trelor
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 06:12:26
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Rewritten
I got my RMA 1080FTW for this black screen 100% issue and looked over both cards closely. Haven't tested new one for the issue yet. The only difference I could find were 4 of the chips on the back of the card. Old one has "65KQH", new one has "66WQK". Comparison pictures here: imgur.com/a/392sd
I picture someone frantically working in the back room at EVGA with a soldering iron.
Heatware: Trelor - I primarily use eBay which is attached to my heatware.
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BranC85
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 07:33:04
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Trelor
Rewritten
I got my RMA 1080FTW for this black screen 100% issue and looked over both cards closely. Haven't tested new one for the issue yet. The only difference I could find were 4 of the chips on the back of the card. Old one has "65KQH", new one has "66WQK". Comparison pictures here: imgur.com/a/392sd
I picture someone frantically working in the back room at EVGA with a soldering iron.
For my money, the defective components(likely to do with the voltage regulation system) are probably on other cards and EVGA is trying to cover it up, hence Jacob and ChrisB's silence on answering all of our questions as to what is actually going on with these cards. They better hire some more people to work those soldering irons...
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zadinex
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 07:52:50
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i7-980X, EVGA Classified 3, Asus GTX 1080 Strix OC, 24GB G.Skill, Samsung 840 Pro 250GB, Antec TPQ 1200 Power Supply
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msweeney23
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 08:16:34
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Boogur
Got my second replacement (3rd card now). It no longer stays above 2000Mhz. It stays at about 1947ish with temps at around 67-69. My two previous card with the black screen + fan problem usually stayed at 2038. It could be silicon lottery. Who knows. I doubt the difference between 2038 and 1947 is discernible, but it just feels good to have a GPU that breaks 2Ghz.
I would honestly be fine with those speeds assuming there is no horrible coil whine - I mean 1950Mhz is pretty damn fast sure it's not breaking 2Ghz but I'm not sure I would ever notice the difference. My RMA arrives tomorrow so fingers crossed, I'll report back with my findings.
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msweeney23
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 08:19:45
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Rewritten
I got my RMA 1080FTW for this black screen 100% issue and looked over both cards closely. Haven't tested new one for the issue yet. The only difference I could find were 4 of the chips on the back of the card. Old one has "65KQH", new one has "66WQK". Comparison pictures here: imgur.com/a/392sd
Thanks for the pics, I'll be checking against my RMA which arrives tomorrow. Those IC's look suspiciously like Regulators or Rectifier packages, which would point towards power delivery.
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tommyv2
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 08:24:18
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msweeney23
I would honestly be fine with those speeds assuming there is no horrible coil whine - I mean 1950Mhz is pretty damn fast sure it's not breaking 2Ghz but I'm not sure I would ever notice the difference.
My RMA arrives tomorrow so fingers crossed, I'll report back with my findings.
My RMA card has bad coil whine compared to the last one. The last one has a very low frequency and was quite pleasant.
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BranC85
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 08:48:23
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msweeney23
Rewritten
I got my RMA 1080FTW for this black screen 100% issue and looked over both cards closely. Haven't tested new one for the issue yet. The only difference I could find were 4 of the chips on the back of the card. Old one has "65KQH", new one has "66WQK". Comparison pictures here: imgur.com/a/392sd
Thanks for the pics, I'll be checking against my RMA which arrives tomorrow.
Those IC's look suspiciously like Regulators or Rectifier packages, which would point towards power delivery.
I thought that too, that they were voltage regulator circuits, but someone pointed out that they are actually capacitors sourced from Panasonic. You can google it and the pictures you get look just like them. I'm actually an electrical engineer and got it wrong. It still is probably an issue with power delivery, that the filter capacitors they used are defective or they saved money by using caps with too little capacitance or rated voltage. Again, the EVGA reps who have commented in this thread will not respond so they probably are trying to avoid admitting the problem goes beyond just a "small number of 1080 FTWs"
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msweeney23
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 10:34:13
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BranC85
msweeney23
Rewritten
I got my RMA 1080FTW for this black screen 100% issue and looked over both cards closely. Haven't tested new one for the issue yet. The only difference I could find were 4 of the chips on the back of the card. Old one has "65KQH", new one has "66WQK". Comparison pictures here: imgur.com/a/392sd
Thanks for the pics, I'll be checking against my RMA which arrives tomorrow.
Those IC's look suspiciously like Regulators or Rectifier packages, which would point towards power delivery.
I thought that too, that they were voltage regulator circuits, but someone pointed out that they are actually capacitors sourced from Panasonic. You can google it and the pictures you get look just like them. I'm actually an electrical engineer and got it wrong. It still is probably an issue with power delivery, that the filter capacitors they used are defective or they saved money by using caps with too little capacitance or rated voltage. Again, the EVGA reps who have commented in this thread will not respond so they probably are trying to avoid admitting the problem goes beyond just a "small number of 1080 FTWs"
MM I could not find any info on the great google concerning '65KQH' capacitor, can you link me the info you found?
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ElBartoME
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 10:54:25
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msweeney23
BranC85
msweeney23
Rewritten
I got my RMA 1080FTW for this black screen 100% issue and looked over both cards closely. Haven't tested new one for the issue yet. The only difference I could find were 4 of the chips on the back of the card. Old one has "65KQH", new one has "66WQK". Comparison pictures here: imgur.com/a/392sd
Thanks for the pics, I'll be checking against my RMA which arrives tomorrow.
Those IC's look suspiciously like Regulators or Rectifier packages, which would point towards power delivery.
I thought that too, that they were voltage regulator circuits, but someone pointed out that they are actually capacitors sourced from Panasonic. You can google it and the pictures you get look just like them. I'm actually an electrical engineer and got it wrong. It still is probably an issue with power delivery, that the filter capacitors they used are defective or they saved money by using caps with too little capacitance or rated voltage. Again, the EVGA reps who have commented in this thread will not respond so they probably are trying to avoid admitting the problem goes beyond just a "small number of 1080 FTWs"
MM I could not find any info on the great google concerning '65KQH' capacitor, can you link me the info you found?
https://industrial.panaso...ABE0000/ABE0000C61.pdf This is the data sheet. And the number is just the lot number. So you can't really tell anything about the caps other than they are from a different lot.
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msweeney23
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 10:59:01
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ElBartoME
https://industrial.panaso...ABE0000/ABE0000C61.pdf
This is the data sheet. And the number is just the lot number. So you can't really tell anything about the caps other than they are from a different lot.
Thanks for that - I should hook my my scope to both cards when running to see if the waveform around these components has 'jitter'.
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khant14
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 12:20:09
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Just got my RMA and just like the others have said, no black screen and more coil whine. I'm happy with this replacement overall. 2.1 Ghz overclock just like my old one. 2025Mhz out of box. I also noticed that the bios switch was on slave out of the box
post edited by khant14 - 2016/09/14 12:34:02
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zell2004
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 14:33:51
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Got my RMA card yesterday. And i am very disappointed to say that i still get black screens and 100% fan noise. The card was sent after 30. aug.
I sent a mail to the support person i have been talking to. And i really hope they will resolve this quickly.
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EVGATech_ChrisB
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 14:56:16
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Dear zell2004, I am sorry to hear that you are still having a problem. I am emailing you directly and also will be checking with our EU office to ensure that you can be helped immediately to assist. zell2004
Got my RMA card yesterday. And i am very disappointed to say that i still get black screens and 100% fan noise. The card was sent after 30. aug.
I sent a mail to the support person i have been talking to. And i really hope they will resolve this quickly.
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khant14
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 15:46:24
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I have 130% power limit on both the master and salve bios on my RMA gpu. hopefully no issues with this.It's all good. just a glitch.
post edited by khant14 - 2016/09/14 15:55:14
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jlp209
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 16:05:27
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Received my RMA FTW Hybrid card today. I haven't even installed it into my PC. As I was unwrapping all the plastic and port covers I noticed that there is no BIOS switch to toggle between master and slave BIOS! The marking is on the card but there's no switch! I emailed support to request another RMA. This whole process; black screen and fan issue plus this now is so annoying. Stuff happens beyond EVGA control I get it. Maybe it is a sign that I should stick with my 980 Ti. 
post edited by jlp209 - 2016/09/14 16:08:26
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Piers123
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 16:37:18
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jlp209
Received my RMA FTW Hybrid card today. I haven't even installed it into my PC. As I was unwrapping all the plastic and port covers I noticed that there is no BIOS switch to toggle between master and slave BIOS! The marking is on the card but there's no switch! I emailed support to request another RMA. This whole process; black screen and fan issue plus this now is so annoying. Stuff happens beyond EVGA control I get it. Maybe it is a sign that I should stick with my 980 Ti.
That's very poor quality control.
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siebelnp
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 18:00:35
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I had this issue as well, troubleshooted, and was able to fully resolve my issue. I outlined my findings below.
General Initial System (Black Screen Fans Loud):
Motherboard: Asus X99A II
CPU: I7-5930k
Memory: Corsair Dominator 16gigs
HDD: Samsung 950 pro
Power Supply: Corsair CS850
GFX Card: EVGA GTX 1080 FTW
Working System:
Motherboard: Asus X99A II
CPU: I7-5930k
HDD: Samsung 950 pro
Memory: Corsair Dominator 16gigs
Power Supply: EVGA Supernova 850
GFX Card: Asus GTX 1080 Strix 8 Gb Gaming
Short Answer: This is a Graphics Card issue.
The card is not handling the voltage current for whatever reason (heat?) which causes the inevitable crash. I noticed that the Heat was unpredictable with my card. At first it found its way all the way past 93 degrees Celsius prior to crashing, and gradually it was start to crash at 71 degrees Celsius. Possibly it cooked itself over time, however, I am not the engineer of the card so will stop this one short.
In my experience and understanding, a hard crash will always be the result of hardware not sending the instructions correctly. For example, if a card gets too hot, the high voltages and low voltages are likely to be affected in some way and therefore your system turns into the "leaf blower". Software level issues will almost all the time result in a soft crash. Even malicious software would be difficult or impossible to write that would be able to tell your hardware to basically commit suicide. In my understanding, a lot of the confusion with regards to drivers causing blue screens and hard crashes is inherited from the Windows 95 days, however, those also were hardware related becomes the Memory Management had memory leaks. As more and more memory leaked, the drivers that used the memory had to end up taking the blame.
CPU and Memory: I tested the CPU and memory with Prime95 and it had 0 issues over 12 hours with maximum heat reaching about 45 degrees Celsius. (Excluded)
HDD: Samsung Magician tested and verified in good health. Issues were isolated to High End Gaming. If HDD defective the issue would popup at anytime. (Excluded)
BIOS Settings: I did note that when the XMP or any OC settings is enabled and then disabled, that the timings were not reset properly and the core CPU was actually reduced. To get it back to the optimal settings after enabling XMP or overclocking involved flashing the BIOS to the latest version. Issue occurred regardless. (Excluded)
Power Supply: Replaced and the issue repeated. (Excluded)
GFX Card: After installing the Asus GTX 1080 Strix I have never had the issue again. I noted that Temps always hold steady at a max of about 68 degrees Celsius no matter the load. Voltages typically don't move around and go from 250 - 750 - to 1850 or so at full load. (Identified)
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siebelnp
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 18:02:50
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I had this issue as well, troubleshooted, and was able to fully resolve my issue. I outlined my findings below.
General Initial System (Black Screen Fans Loud):
Motherboard: Asus X99A II
CPU: I7-5930k
Memory: Corsair Dominator 16gigs
HDD: Samsung 950 pro
Power Supply: Corsair CS850
GFX Card: EVGA GTX 1080 FTW
Working System:
Motherboard: Asus X99A II
CPU: I7-5930k
HDD: Samsung 950 pro
Memory: Corsair Dominator 16gigs
Power Supply: EVGA Supernova 850
GFX Card: Asus GTX 1080 Strix 8 Gb Gaming
Short Answer: This is a Graphics Card issue.
The card is not handling the voltage current for whatever reason (heat?) which causes the inevitable crash. I noticed that the Heat was unpredictable with my card. At first it found its way all the way past 93 degrees Celsius prior to crashing, and gradually it was start to crash at 71 degrees Celsius. Possibly it cooked itself over time, however, I am not the engineer of the card so will stop this one short.
In my experience and understanding, a hard crash will always be the result of hardware not sending the instructions correctly. For example, if a card gets too hot, the high voltages and low voltages are likely to be affected in some way and therefore your system turns into the "leaf blower". Software level issues will almost all the time result in a soft crash. Even malicious software would be difficult or impossible to write that would be able to tell your hardware to basically commit suicide. In my understanding, a lot of the confusion with regards to drivers causing blue screens and hard crashes is inherited from the Windows 95 days, however, those also were hardware related becomes the Memory Management had memory leaks. As more and more memory leaked, the drivers that used the memory had to end up taking the blame.
CPU and Memory: I tested the CPU and memory with Prime95 and it had 0 issues over 12 hours with maximum heat reaching about 45 degrees Celsius. (Excluded)
HDD: Samsung Magician tested and verified in good health. Issues were isolated to High End Gaming. If HDD defective the issue would popup at anytime. (Excluded)
BIOS Settings: I did note that when the XMP or any OC settings is enabled and then disabled, that the timings were not reset properly and the core CPU was actually reduced. To get it back to the optimal settings after enabling XMP or overclocking involved flashing the BIOS to the latest version. Issue occurred regardless. (Excluded)
Power Supply: Replaced and the issue repeated. (Excluded)
GFX Card: After installing the Asus GTX 1080 Strix I have never had the issue again. I noted that Temps always hold steady at a max of about 68 degrees Celsius no matter the load. Voltages typically don't move around and go from 250 - 750 - to 1850 or so at full load. (Identified)
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AHowes
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 18:28:21
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To the above.. it's not heat related. I know have 2 hybrids. Cool temps never past 45c. Usually hover around 42-43c on load.
Anyways your card should never went past 83c as that's the max the card will allow before throttling down the voltage and clock to stabilize itself at lower tempts.
Sound like it was a faulty card.
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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test20090424
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 18:41:14
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jlp209
Received my RMA FTW Hybrid card today. I haven't even installed it into my PC. As I was unwrapping all the plastic and port covers I noticed that there is no BIOS switch to toggle between master and slave BIOS! The marking is on the card but there's no switch! I emailed support to request another RMA. This whole process; black screen and fan issue plus this now is so annoying. Stuff happens beyond EVGA control I get it. Maybe it is a sign that I should stick with my 980 Ti.
Can't believe this is happening. The quality control is below the average. Ruined the FTW's name. Still waiting for my RMAed FTW replacement, it's been almost two weeks. Getting more and more worried after reading you guys' feedback.
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jarablue
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 18:59:14
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I just received my RMA. Is there any tests to do to see if there is coil whine or if my cards fans will spin up and screen go blank? Is there anything I can do to force the issue to see if it is present in my RMA? Other than that, EVGA has been really good.
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yiu1
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 19:09:59
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Try to loop the 3dmark skydiver for 1 hr, I got blank screen after 10 mins and I am going to RMA my FTW...... too bad (first time to try EVGA)
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AHowes
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 19:10:25
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20 mins of Witcher III should do it.. will also happen in 3dmark firestrike. You can buy and download 3dnark in steam if you have it. You can loop the firestrike test.. choose custom and then graphics test 2 only and select loop. I believe it will run for 20 mins or so non stop.
Mostly just game and see what happends. Whatevery you were doing when it happend prior would be a good test.
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zadinex
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 19:13:43
(permalink)
jarablue
I just received my RMA. Is there any tests to do to see if there is coil whine or if my cards fans will spin up and screen go blank? Is there anything I can do to force the issue to see if it is present in my RMA? Other than that, EVGA has been really good.
Sadly the only true test is to play games, forget synthetic benchmarks. Witcher 3, Rise of the Tomb Raider. Prior to just playing games, I put mine through all the hoops. Mine would pass 8 hours of Heaven, loop 3dmark firestrike, skydiver over night. I honestly thought I was in the clear and started to play games. To my surprise, my thought to be flawless card black screened within minutes of playing... I couldn't believe it.
post edited by zadinex - 2016/09/14 19:19:03
i7-980X, EVGA Classified 3, Asus GTX 1080 Strix OC, 24GB G.Skill, Samsung 840 Pro 250GB, Antec TPQ 1200 Power Supply
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DeeX
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 19:21:58
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There has to be an easy way to recreate or text if this issue affects a card.
Any other suggestions?
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jarablue
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 20:01:59
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I ran firestrike loop with max settings for awhile with no ill effects other than the fans kicking in and temps getting to 66c. I guess I got a good card. Thanks EVGA!
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AHowes
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 20:33:15
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Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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Nereus
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 20:33:49
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My RMA was entered 6 days ago, but still hasn't shipped from EVGA, presumably waiting for more stock. The NVidia debug thing seems to be working in the meantime so no worries.
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DeeX
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 20:50:58
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AHowes
Test with your games..
Yea but people are saying it can take 30 mins to 2 hours to happen. Surely there is a faster way to make it happen.
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fightertoad
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 21:15:30
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nextgencfl
AHowes
Test with your games..
Yea but people are saying it can take 30 mins to 2 hours to happen. Surely there is a faster way to make it happen.
Happens pretty reliably for me within 10-15 mins on Witcher 3, Rise of The Tomb Raider and Crysis 3
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