cfuggetta
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 07:58:45
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I haven't had any problems since my first crash in FO4 a few weeks ago. The only thing I've changed is I'm using MSI to OC instead of PrecisionX. This card OCs to 2100+ and I'm really REALLY reluctant to RMA it.
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NotForResus
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 08:10:52
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This problem is happening with the SC card too. Just started on mine. Interestingly, I've been using the card with no problems since release - the crashing didn't start happening until immediately after I upgraded to 37x drivers. I tried rolling back (including DDU) to the previously working 368 drivers, but I'm still getting the crashing, so I'm going to have to RMA...
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landerx74
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 08:24:17
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cfuggetta
I haven't had any problems since my first crash in FO4 a few weeks ago. The only thing I've changed is I'm using MSI to OC instead of PrecisionX. This card OCs to 2100+ and I'm really REALLY reluctant to RMA it.
You should still RMA it. EVGA said that they found the problem. Think about it for a second..if they found that the problem was software related do you really think they would ask people to send their cards back to them?? This is a hardware defect and you will eventually see it again. I did the same thing as you and removed Precision X but the problem came back. So if I was you I would definitely RMA it.
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tommyv2
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 09:08:39
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Got my new replacement RMA today. I will compare the physical differences when I get home and take pictures if I spot anything.
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EVGA_JacobF
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 09:12:33
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NotForResus
This problem is happening with the SC card too. Just started on mine. Interestingly, I've been using the card with no problems since release - the crashing didn't start happening until immediately after I upgraded to 37x drivers. I tried rolling back (including DDU) to the previously working 368 drivers, but I'm still getting the crashing, so I'm going to have to RMA...
This issue does not affect the SC cards, if you are seeing a similar issue please contact us directly at support@evga.com so we can work with you on it.
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Trelor
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 10:26:21
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My card was due to ship out on 9/6/16 (RMA started 9/4/16) and I still see that it has not shipped, any ways to get a status update when I call into customer support they say "soon". Well I am tired of "soon" I didn't pay $750 for a 1080 Hybrid to have to wait to use it :( .
Heatware: Trelor - I primarily use eBay which is attached to my heatware.
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EVGATech_ChrisB
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 10:40:42
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Dear Trelor, Thank you for your post. I am looking into this for you and in order to try and assist with any delays I have upgraded your shipping to assist. I will email you directly once a update is available to assist. Trelor
My card was due to ship out on 9/6/16 (RMA started 9/4/16) and I still see that it has not shipped, any ways to get a status update when I call into customer support they say "soon". Well I am tired of "soon" I didn't pay $750 for a 1080 Hybrid to have to wait to use it :( .
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BranC85
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 10:45:21
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EVGA_JacobF
NotForResus
This problem is happening with the SC card too. Just started on mine. Interestingly, I've been using the card with no problems since release - the crashing didn't start happening until immediately after I upgraded to 37x drivers. I tried rolling back (including DDU) to the previously working 368 drivers, but I'm still getting the crashing, so I'm going to have to RMA...
This issue does not affect the SC cards, if you are seeing a similar issue please contact us directly at support@evga.com so we can work with you on it.
But what is the problem? I've seen several posts where you guys acknowledge the existence of the problem but I'd like to know more specifically what it is. There have been some suggestions on here that it has to do with the power delivery system- is that it? Or a problem with binning of the chips?
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Teacher.Tang
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 12:05:29
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Not only FTW, my 1080 SC have the same issue.
I'm wondering is EVGA really listening? Tons of people having this problem but still no solution.
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Teacher.Tang
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 12:12:01
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NotForResus
This problem is happening with the SC card too. Just started on mine. Interestingly, I've been using the card with no problems since release - the crashing didn't start happening until immediately after I upgraded to 37x drivers. I tried rolling back (including DDU) to the previously working 368 drivers, but I'm still getting the crashing, so I'm going to have to RMA...
I absolutely have the same situation like you. I've been using 1080 SC for around three month, the crashing problem start happening when I upgraded the driver to 368.81.
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Kendragon
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 13:46:28
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I do realize you guys say you found the problem, but we as customers deserve to know what that is. Funny thing is you don't hear of these probles with other board partners or even Founders editions for that matter. And unlike the Ftw 1080, they don't require 2 8 pin connectors to get roughly the same clocks. MSI and some others have a 6 pin and 8 pin and the basic ones have 1 8 pin. You guys are trying the trust of your loyal customers. I've owned several evga cards, a motherboard and even psu's. Makes we want to jump ship!
Ryzen Threadripper 3960X Aorus TRX40 Master XSPC TR4 Cpu block EVGA 1000T2 psu 64gb Gskill Trident Z neo DDR4 3600 EVGA 2080TI corsair block GoXlr Mini w/ Schiit Heresy Amp Asus Hyper M.2 Gen 4 x16 card Samsung 960Pro 2TB Aorus NVME 4.0 2tb x 2 Aorus NVME 4.0 1tb x 2 Logitech G915 TKL Logitech GPro wireless mouse and pad Massdrop Sennhesiers HD6XX 2-Corsair XD5 pump 2 -xspc 480, 2-BI-L 480 Corsair Obsidian 1000D http://www.heatware.com/u/107364
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Rewritten
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 14:39:17
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I got my RMA 1080FTW for this black screen 100% issue and looked over both cards closely. Haven't tested new one for the issue yet. The only difference I could find were 4 of the chips on the back of the card. Old one has "65KQH", new one has "66WQK". Comparison pictures here: imgur.com/a/392sd
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ElBartoME
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 15:23:52
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These look like diodes to me. Probably for the power supply of the gpu chip. I highly doubt this was the problem. The different code probably is some sort of date code. Did you look under the back plate and shroud?
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illicium
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 15:32:25
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ElBartoME
These look like diodes to me. Probably for the power supply of the gpu chip. I highly doubt this was the problem. The different code probably is some sort of date code. Did you look under the back plate and shroud?
They are Panasonic electrolytic caps, not diodes. Google "Panasonic SP-Cap" (can't post a link due to forum restrictions) The value/voltage rating is the same (330uF, 2V); only the lot code is different. All this means is that the new card has newer caps, but could be that the old lot was defective.
post edited by illicium - 2016/09/13 15:36:00
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ElBartoME
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 16:00:03
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I stand corrected. These are indeed electrolytic caps. Would explain the 330 print on them.
I would like evga to make a statement about this. I'm quite interested to know what is causing the problem.
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AHowes
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 16:00:19
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Could be dead on.
Today i rma'ed my 2 hybrid ftw cards that had the known problem. I wanted to go with evga 1080 classifieds but evga were out of stock. Found them locally.
Going with the hybrids would of saved me a ton of money in extra rads and blocks but can't hold off any longer. Could not wait for when they get more hybrids back in stock..
Son is all over me to get his rig together as he's getting mine and I'm upgrading.. pretty much a while new rig for myself and his first! Can't wait to game online side by side!
I may be returning my ftw cards but evga will always be ftw in my book!
Keep rocking guys!
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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EVGATech_ChrisB
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 16:01:49
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Dear Teacher.Tang, I am sorry for any confusion as it sounds as though there likely is something else occurring with your system if it changes with driver versions. I can assure you that we are here to help and please call our 24 hour support at 1-888-881-3842 option 1 or email us at Support@evga.com so that we can help you with narrowing down the issue. Teacher.Tang
NotForResus
This problem is happening with the SC card too. Just started on mine. Interestingly, I've been using the card with no problems since release - the crashing didn't start happening until immediately after I upgraded to 37x drivers. I tried rolling back (including DDU) to the previously working 368 drivers, but I'm still getting the crashing, so I'm going to have to RMA...
I absolutely have the same situation like you. I've been using 1080 SC for around three month, the crashing problem start happening when I upgraded the driver to 368.81.
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tommyv2
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 19:00:46
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Replacement card received from RMA submitted on Sept 7th. Well, I couldn't find any real physical differences between the original and RMA card other than the different 330uF caps mentioned above. Same PCB revision code by the PCIe, same BIOS version for master and slave. Old card serial sticker was "Made in China" and replacement is "Packaged in USA." New card boosts lower (max of 1987, last one did 2025. Constant boost was 1949 before, now it's 1923 or 1911 or something like that. I'm not OCing at all) and considerably more coil whine than the previous card.  I really don't know what to think at this point. I would feel more comfortable if I knew what the actual problem was and I was 100% sure this replacement fixes the issue. I haven't had enough time to test with more games at this point, but I did run Heaven for a few hours and it seemed fine other than the coil whine.
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noctisvxiii
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 19:34:09
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tommyv2
Replacement card received from RMA submitted on Sept 7th.
Well, I couldn't find any real physical differences between the original and RMA card other than the different 330uF caps mentioned above. Same PCB revision code by the PCIe, same BIOS version for master and slave.
Old card serial sticker was "Made in China" and replacement is "Packaged in USA."
New card boosts lower (max of 1987, last one did 2025. Constant boost was 1949 before, now it's 1923 or 1911 or something like that. I'm not OCing at all) and considerably more coil whine than the previous card.
I really don't know what to think at this point. I would feel more comfortable if I knew what the actual problem was and I was 100% sure this replacement fixes the issue. I haven't had enough time to test with more games at this point, but I did run Heaven for a few hours and it seemed fine other than the coil whine.
Hi tommyv2, can you try using Precision XOC to overclock it, to see if it can hit 2000+?
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zadinex
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 19:41:34
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Kendragon
I do realize you guys say you found the problem, but we as customers deserve to know what that is. Funny thing is you don't hear of these probles with other board partners or even Founders editions for that matter. And unlike the Ftw 1080, they don't require 2 8 pin connectors to get roughly the same clocks. MSI and some others have a 6 pin and 8 pin and the basic ones have 1 8 pin. You guys are trying the trust of your loyal customers. I've owned several evga cards, a motherboard and even psu's. Makes we want to jump ship!
I've had many great EVGA products throughout the years, and had excellent previous customer service experiences. I'm disappointed in how this issue is being kept quiet, in my opinion this is not being loyal to your customers. I understand mistakes can be made, but not to know the root of the issue, just send it in and it may be fixed with a replacement is terrible. Unlike my previous experiences, this time around I did not attempt to RMA the card, I returned it and went with another vendor over lack of transparency. This is highly unfortunate and hope this changes in the future.
i7-980X, EVGA Classified 3, Asus GTX 1080 Strix OC, 24GB G.Skill, Samsung 840 Pro 250GB, Antec TPQ 1200 Power Supply
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Rakeos
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 20:24:36
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So I have my RMA ticket ready to go but am unsure if I should wait or not. Reading that some peoples cards after the 30th are still having the problem. How do I know this new card will actually fix the problem, also without knowing the cause and how random it seems to be in people's cards how will I know the new card will not start doing it 6months down the track?
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Rakeos
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 20:25:45
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So I have my RMA ticket ready to go but am unsure if I should wait or not. Reading that some peoples cards after the 30th are still having the problem. How do I know this new card will actually fix the problem, also without knowing the cause and how random it seems to be in people's cards how will I know the new card will not start doing it 6months down the track?
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tehbigbug
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 20:35:56
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Unless EVGA tells us exactly what was causing this, we won't know for certain that this won't happen down the line with a new card. It seems most people are getting a new card that doesn't overclock quite as well. For all we know, they just placed certain limits on the card in its firmware to ensure the card doesn't have the problem again, even though the card may still contain a hardware fault. Unless they tell us, we won't know whether it's the root cause that has been fixed or if they just patched it up so the root problem never has a chance to surface.
My RMA card is coming in on Friday. I'll try to update with anything I notice different between the two cards.
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Kendragon
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 21:36:51
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I agree, many evga products I've owned have been great. Not sure if there is change in management or ownership, but it's got me wondering why it's an evga issue and not the others. I'm tempted to fork out the money for the Titan x pascal and the Edk block, albeit on my credit card. Lol
Ryzen Threadripper 3960X Aorus TRX40 Master XSPC TR4 Cpu block EVGA 1000T2 psu 64gb Gskill Trident Z neo DDR4 3600 EVGA 2080TI corsair block GoXlr Mini w/ Schiit Heresy Amp Asus Hyper M.2 Gen 4 x16 card Samsung 960Pro 2TB Aorus NVME 4.0 2tb x 2 Aorus NVME 4.0 1tb x 2 Logitech G915 TKL Logitech GPro wireless mouse and pad Massdrop Sennhesiers HD6XX 2-Corsair XD5 pump 2 -xspc 480, 2-BI-L 480 Corsair Obsidian 1000D http://www.heatware.com/u/107364
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mobsters
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 21:59:18
(permalink)
They don't tell us whats wrong because if the problem is faulty component on board, then every board that used that component is faulty(every card before fix?), and then every people that sees that his/her card has these faulty components is going to RMA.
Now only those that have problems are going to rma(not all), company saves money.
AMD Ryzen 3700X / Asus X470 C7H / EVGA GTX 1080 SC / G.Skill 16GB Flare X DDR4 3200MHz CL14 / EVGA SuperNOVA 850w P2
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Gordon2013
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 22:21:21
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I bet it is a bad BIOS Firmware... In most cases, bad Firmware do (Deleted for Foul Language) up the hardware, by giving it wrong command lines. :( I'm talking about the Graphic Card's BIOS, not the Motherboard's BIOS!
post edited by Gordon2013 - 2016/09/13 22:44:26
My modest system... MOBO: AsRock Fatal1ty X370 Professional Gaming GPU: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING iCX CPU: AMD Ryzen 7 2700X COOLER: Noctua NH-D15 SE-AM4 RAM: G.Skill Ripjaws V DDR4 3600Mhz F4-3600C16D-16GVK M.2: Samsung 960 EVO NVMe 250Gb HDD: Western Digital Black 6TB 128Mb WD6002FZWX PSU: EVGA SuperNOVA 750 P2 750W Platinum CASE: Fractal Design Meshify C Not including wireless peripherals.
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XrayMan
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 22:40:53
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*Reminder that Foul Language is not allowed in these forums.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A   
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Gordon2013
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 22:43:22
(permalink)
XrayMan
*Reminder that Foul Language is not allowed in these forums.
Mine was censored. :(
My modest system... MOBO: AsRock Fatal1ty X370 Professional Gaming GPU: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING iCX CPU: AMD Ryzen 7 2700X COOLER: Noctua NH-D15 SE-AM4 RAM: G.Skill Ripjaws V DDR4 3600Mhz F4-3600C16D-16GVK M.2: Samsung 960 EVO NVMe 250Gb HDD: Western Digital Black 6TB 128Mb WD6002FZWX PSU: EVGA SuperNOVA 750 P2 750W Platinum CASE: Fractal Design Meshify C Not including wireless peripherals.
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Boogur
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/13 22:55:53
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Got my second replacement (3rd card now). It no longer stays above 2000Mhz. It stays at about 1947ish with temps at around 67-69. My two previous card with the black screen + fan problem usually stayed at 2038. It could be silicon lottery. Who knows. I doubt the difference between 2038 and 1947 is discernible, but it just feels good to have a GPU that breaks 2Ghz.
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maxheadroom101
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Re: GTX 1080 FTW - Black screen & fans spin up to 100%
2016/09/14 03:35:14
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Ive the same issue but for me it got progressively worse. To start with it would happen once maybe every 3 or 4 days, now I can barely get 20 minutes before it goes.
EVGA sent me a modified BIOS which they said 'might' resolve it. It didn't.
Seems like (and this is total speculation on my part) that it is a BIOS fault, but prolonged failures damage the card.
Got my RMA arriving today. My original one overclocked to a stable 2100 and I very much doubt I'll get that lucky in the silicon lottery a 2nd time, but seeing the number of people who are on their 2nd or 3rd RMA I'd be happy if it just works
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