NetQvist

Daz1967

NetQvist
All guessing on the serial number part and EVGA is refusing to let any official info out.
 
One thing you wanna be careful about is that if you RMA from EVGA you might be stuck in their circle after that and then you'll not be able to exchange the RMAed card with your seller after that. Myself I'm taking the seller route because due to the little info EVGA is giving out, going to try to exchange it for a MSI or ASUS to begin with so I never have this issue in the first place.

I really do wish that EVGA would issue an official statement on this issue so that people aren't left wondering if they are going to get another defective card.
 
At the moment, I'm a bit unclear if they are just sending out replacements in the hope that newer built ones are more reliable or if they really have fixed the issue and we are guaranteed working cards (seems not if ElBarToME's post is anything to go by). From this thread, it seems like a lottery as to whether you will get a card that is free of the issue and, in my case, this issue did not manifest itself until almost two months after I'd bought it so while it might appear you have a working card now, whose to say it won't develop the same issue in a month or two...?
 
I would have much preferred to have returned my card to Amazon as, IMO, they have by far the best support of any retailer I've dealt with and do not ask for insultingly large collateral payments upfront before they'll send a replacement out. Unfortunately, for me the GTX 1080 FTW is almost always out of stock on their website, which is why I had to wait almost two months to get mine in the first place.
 
I am still awaiting confirmation of when my card is going to be sent.

Yeah my reseller accepted the RMA and I'm sending back my card this week, they want to do some of their own checking apparently. If they determine that the card has any faults I should be able to change it for another model so I'm kind of hoping for a Asus Strix OC or MSI Gaming Z even though they are more expensive. Worth it though compared to having suffer more uncertainty about what the real issue is.

Nereus
EVGA stated recently that they are not giving out exact details of the fault because they don't want people trying to fix it themselves and voiding the warranty in the process, then getting all upset when they can't return the card.

Daz1967
I've just had confirmation of my replacement card being sent from Germany although depressingly it won't be delivered until Thursday. The S/N states it is Factory 96 with serial 0027, very similar to jaju123's card actually.
 
I thought serials had to be above 4000 to be guaranteed free of the issue? Or are ours cards actually refurbished ones and not new at all?

HeroicArchetype
Got my rma after the 31st of august batch and still have the same issue witnessed today.

EVGATech_ChrisB
Dear cynique,
 
I am very sorry that you feel this way.  I can confirm that the update is a permanent change and that the card will not have the same issue in the future.  Please rest assured that the product is solid and can be used without issue.
 
I am here if there are any additional questions or concerns.   Chrisb@evga.com  
 

cynique

nautics889
 
no not really, you should be ok now. i believe most if not all have been fixed. i would still just call amazon or the affiliate that sold from amazon if that it were the revised version. and hopefully not a left over of defectives. and remember it was only a Small majority of cards. so yours may not be affected. 

Even if mine is a fixed one,it bothers me wether it will eventually perform this issue or not.I mailed to evga.eu and they replied mine was shipped out after sept 1 and should be fine.Though someone reported here a faulty one just like this

Daz1967

HeroicArchetype
Got my rma after the 31st of august batch and still have the same issue witnessed today.

That really is not encouraging. At all.
 
You even confirmed what I feared that the new card might appear to be OK but in both yours and my case the black screen issue suddenly appeared after 1-2 months (2 in my case). My current card is from Factory 25 with Serial 1909.
 
So while I appreciate that ChrisB is doing his job by reassuring people that the issue is fixed and that their new cards will work fine, this is clearly not the case based on a few posts here from people who still have the same issue with their replacement cards. Without knowing what the problem was in the first place, since EVGA are keeping tight lipped about it, then we have no way of knowing whether it really is fixed and it does not help when people are claiming that there cards were fine but then developed the issue after 1-2 months. That's exactly what has happened with my current card that is deemed faulty!
 
It's all very confusing and I'm not 100% convinced that my replacement card will be free of the issue one or two months down the line. It does not help one iota that EVGA are remaining silent on the issue. We need an official statement in my opinion and I'm sure everyone else here with a faulty card that has had to RMA will agree with me.
 
What is even more puzzling is that since I've switched to a custom fan profile, I have not seen the black screen issue in three days using the v373.06 driver, albeit I have only been gaming lightly and mostly playing Shadow Warriors 2.
 
By the way, the NVIDIA cards do have an issue that triggers a black screen and a display driver crash as discussed here: https://forums.geforce.com/default/topic/955527/geforce-drivers/windows-10-build-1607-randomly-black-screens-nvlddmkm-/1/
 
I actually posted in there originally when I first saw a black screen a few days after installing my GTX 1080 for the first time. I assumed that it was a display driver crash triggered by an unstable overclock, particularly as the issue then went away for almost two months once I settled on lower values (+50 MHz core and +250 MHZ VRAM). The difference between that issue and the one discussed in this thread is that that black screen is not accompanied by the fans ramping up to 100%. However, the error and end result is the same: a display driver crash and a black screen. As such, it is not clear if the issue people are having with their replacement cards is this "other" black screen issue or the one that causes the fans to go to 100% (which I am told *is* due to faulty hardware).
 
As I said... all very confusing...

NetQvist
 
In my case I've been having 1 month of hell with display driver crashes and then a black screen in Rise of the Tomb Raider and the fans on the gpu sounding like a jet taking off (I later tried to use 100% on the fan profile and unless I'm mistaken that is not close to the same noise level as the black screen crash).

Iceman2733
I am new to the forum and wanted to post up and say I recently switched from 2ea MSI gaming 6g 980ti under EK blocks to 2ea EVGA 1080 FTW cards.  (Technically 1ea in the system and 1ea be here in two days) However quite a few people pointed me to these FTW cards having issues.
 
Have these issues been correct?  Looking at the last few pages of this thread I stand to say NO,   but want to be sure I have ordered EK blocks for both these cards but I will NOT put them on until I know more information about the FTW issues.      Is it just the FTW that has these issues or is all of the EVGA 1080?
 
Killing me slowly I left MSI because all I heard about was how great EVGA was and there cards are OC kings now I have them I am a bit nervous lol.    Any help guys, my first FTW literally has been here 24hrs I will return it and refuse the second one if this is still an ongoing issue.

jlp209
It looks like, at least from people posting here, that European customers are getting completely shafted still by this issue vs. those in the U.S. Not cool. 

Nereus
Test them on stock cooling first. If they are one of the small percentage with problems (almost all were also manufactured prior to a certain date), then EVGA will put it right. Nobody can tell you if they will have problems though, you'll have to try them. All the newer ones seem to be fine though.
 

Nereus

Iceman2733

Nereus
Test them on stock cooling first. If they are one of the small percentage with problems (almost all were also manufactured prior to a certain date), then EVGA will put it right. Nobody can tell you if they will have problems though, you'll have to try them. All the newer ones seem to be fine though.
 

Thank ya good sir, that is my point how long would you test them?  I have read about people not having issues for 1-2 months in and a few longer than that.   

How does EVGA handle RMA if they have waterblocks installed??? I have heard mixed reviews about EVGA rma setup.   I am torn now what to do.   Are these issues limited to the FTW or does the SC suffer the same issues?  

You'll have to go back through this thread unless someone else has time to look or can recall - one of the EVGA techs posted a method which I think was like running Heaven benchmark software (it's free) for an hour or two and then something else for a couple of hours as well. If you can get through that, you're pretty safe. Also if you play Guild Wars 2, I noticed that game mentioned quite a few times as triggering the issue fairly quickly (as was the case for me). The included warranty is 3 years, and I think you have a certain time frame to add extended RMA coverage if needed too.
 
To the best of my knowledge, as long as you can put the original air cooled shrouds back on so the card is in original order, then EVGA is ok if you had waterblocks on it, as long as no physical harm or mods were required. They are also ok with you replacing the thermal paste etc.. Most other retailers will not cover you in that situation (of course they have to prove you opened the thing up lol). Another advantage of going with EVGA obviously.
 
I think this issue was primarily with the FTW (and FTW Hybrid as was my situation).

Stalinx20

EVGA_ChrisB/EVGA_DaveB, would there be any chance that the 1080FTW is acting up like the 980FTW did in the past? I see a very close resemblance. You know what I'm talking about...
http://forums.evga.com/So-GTX-980-FTW-are-very-bad-cards-m2346232.aspx
 
With that in mind, has anybody (even their mother) tried underclocking the card to see if they get any stability? I'm talkingunderclocking at least by 200, even 300, on all fronts, Core Clock and Memory Clock. And i already know the first thing someone is going to say to that. "This is not why i bought the FTW." Of course it's not, but it will give EVGA an idea on what they need to work on. Trial and error is all you have now.