ElBartoME

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

nelliebub

ElBartoME

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

Why didn't you both just buy the next day air saver Advanced RMA plan for $44.99? WOul dhave saved you a lot of hassle and having a large $ lock on your CC. 
 
Also, for 1080FTW's, EVGA is doing free advanced RMA replacement (Ground shipping)to my knowledge. 
 
 
 
 

cynique

nautics889
 
no not really, you should be ok now. i believe most if not all have been fixed. i would still just call amazon or the affiliate that sold from amazon if that it were the revised version. and hopefully not a left over of defectives. and remember it was only a Small majority of cards. so yours may not be affected. 

Even if mine is a fixed one,it bothers me wether it will eventually perform this issue or not.I mailed to evga.eu and they replied mine was shipped out after sept 1 and should be fine.Though someone reported here a faulty one just like this

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

ElBartoME

nelliebub

ElBartoME

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

Same here. I paid 819€ for the deposit and the new card has the same problem! Now I have two broken cards here and I have to pay shipping for both back to EVGA?!

Why didn't you both just buy the next day air saver Advanced RMA plan for $44.99? WOul dhave saved you a lot of hassle and having a large $ lock on your CC. 
 
Also, for 1080FTW's, EVGA is doing free advanced RMA replacement (Ground shipping)to my knowledge. 
 
 
 
 

 
 
 
Because it is not available in the EU?

27-HOLLYWOOD
Indeed if you change the set VSYNC on-off. example.
tested in my PC
32gb ram DDR4 G-skill ripjaws4 2400
intel i7 5930k
480GB ssd crucial dmx
mb gigabyte g1 wifi gamin 2011 x99 + 3
vc 1080 gtx 8GB EVGA FTW
1
Defaul seting  EVGA Precision v 6.0.6- XOC 
game:
Battlefront 2016
180 FPS max setting (ultra) 1080p
temperature first 10 minutes playing. 60 ° and after an hour reaches 88 ° causing the "black screen and spin up 100% fun"
graphic setting in game:
vsync off
 
2
game:
Battlefront 2016
FPS 60 min and max avg max setting 61 (ultra) 1080p
38-40 ° constant temperature playing 6 hours
graphic setting in game:
vsync on (lock at 60 fps constant)
sofware
EVGA Precision 6.0.6 XOC v. activate the fan rpm and adjusted manually in 70% rpm.
 
3
Defaul seting video card and only chance in game vsync option ON
game:
Battlefront 2016
60 FPS max setting (ultra) 1080p
temperature constantesminutos playing three hours playing. 48-55-61 °
graphic setting in game:
vsync ON
sofware  EVGA Precision v 6.0.6- XOC setting default.
 
not leave me to account to send or request an RMA because I'm from chile and buy usa and I have to pay taxes in Chile on the other card that comes back to my country. I think for the next time ill waiting about 10 months when they go to buy new products and also see that they are stable.

EVGATech_ChrisB
Dear Daz1967,
 
I am sorry for any confusion, but I can confirm that the collateral is fully refundable and you will receive the box with the replacement and this should be used to return your current card to avoid damage.
 
We of course will help with return shipping and we just need you to have a confirmation of the address to pickup the product (if available in your area) and this can be sent directly to me at chrisb@evga.com so that I can work with you.
 

Daz1967
Well, I've paid the "security deposit", a staggering €769.99 (£722, which is £122 more than I paid for the card from Amazon!). I was expecting it to be £100 at most. 
 
Really not happy with having that amount stuck on my credit card while I await the replacement and eventual refund. It's not my fault that I bought a card with a design flaw and, IMO, EVGA should be replacing these using the Advanced RMA and without asking for its customers to pay a deposit upfront. I will certainly be more wary about buying graphics cards from EVGA in future.
 
That EVGA won't even ship in its own box is insulting enough, especially as they expect the card to arrive undamaged to get my money back. I might end up having to use the original box anyway which annoys me as I won't have a box for when I sell the card on.
 
And the email is not clear but am I expected to pay for the return postage costs as well to send my card back to EVGA or is it being picked up when the new one is delivered?
 

zyther

FljpFl0p
It looks like I got an old card though since the serial number is 2624 from factory 29 and I have the plastics stuck under the screw. Ma

The replacement they are sending me is also from factory 29 with a serial number a few higher then yours. How has the card behaved?

jaju123
 
From reading through this thread it seems you have better chances of getting a perfect card if you have a version from factory 29 and a serial number above 4000 or so (last 4 digits).

NetQvist
All guessing on the serial number part and EVGA is refusing to let any official info out.
 
One thing you wanna be careful about is that if you RMA from EVGA you might be stuck in their circle after that and then you'll not be able to exchange the RMAed card with your seller after that. Myself I'm taking the seller route because due to the little info EVGA is giving out, going to try to exchange it for a MSI or ASUS to begin with so I never have this issue in the first place.

Daz1967

NetQvist
All guessing on the serial number part and EVGA is refusing to let any official info out.
 
One thing you wanna be careful about is that if you RMA from EVGA you might be stuck in their circle after that and then you'll not be able to exchange the RMAed card with your seller after that. Myself I'm taking the seller route because due to the little info EVGA is giving out, going to try to exchange it for a MSI or ASUS to begin with so I never have this issue in the first place.

I really do wish that EVGA would issue an official statement on this issue so that people aren't left wondering if they are going to get another defective card.
 
At the moment, I'm a bit unclear if they are just sending out replacements in the hope that newer built ones are more reliable or if they really have fixed the issue and we are guaranteed working cards (seems not if ElBarToME's post is anything to go by). From this thread, it seems like a lottery as to whether you will get a card that is free of the issue and, in my case, this issue did not manifest itself until almost two months after I'd bought it so while it might appear you have a working card now, whose to say it won't develop the same issue in a month or two...?
 
I would have much preferred to have returned my card to Amazon as, IMO, they have by far the best support of any retailer I've dealt with and do not ask for insultingly large collateral payments upfront before they'll send a replacement out. Unfortunately, for me the GTX 1080 FTW is almost always out of stock on their website, which is why I had to wait almost two months to get mine in the first place.
 
I am still awaiting confirmation of when my card is going to be sent.