Recently built a new PC and although i had some hiccups in the beginning with 2 fake SSDs...I sorted that out and the PC seemed to be fine but lately it has been freezing in simple internet browsing. I had a small undervolt and thought this was the culprit but reverted back to factory settings. I am thinking of popping in the windows 11 usb to repair windows? I do play some games and no issues playing... Recently updated the bios to 0830 which is the most recent but still same issues... The cpu runs cool.... never hits above 38c when gaming and browsing it hovers around 32c.
 
The issues are when freezing, the computer just locks up and the screen is frozen, the mouse cursor is still and so is everything else. No codes or numbers on the MB. I need to reset the PC to gain access. Writing this, it locked up once, had to reset it.....lol
 
I forgot to mention I am using Logitech 915TLK keyboard and 902 mouse. When it does lock up, I will try and tinker with those and use them using a cable to see if I lose Bluetooth connectivity
 
Specs....
 
AMD 9800x3d
Corsair h170i cooler LCD
Asus x870 wifi plus bios 0830
corsair dominator DDR5 2x 32GB 6000hz
Asus tuff 4090
Corsair 1500iH
Corsair x7000rgb
AE-5Plus sound card
2 x 990 pro 4tb
1 x crucial 4tb OS 
1 x 870 ssd 4tb storage

Let's remove the fact that I thought it was Bluetooth connection because I remember going on YouTube and my cursor is pointed on a small box highlighting a video and hearing sound then I hear no sound...that is where I know it locked up.....windows is up to date.... will have to check for browser having hardware acceleration ON. Using factory windows Edge.

Will try your suggestion on WhoCrashed

Sajin
Sounds like a power state issue. Disable all power saving features to see if that fixes the issue.

will check but last time I did, I'm sure I clicked performance settings

Sajin
I'm not just talking about windows power settings. You'll need to disable all power saving features inside the bios as well.

I checked the bios but I don't think i found it...

Thank u.....

In Control Panel, it had turn off hard disks after 20 min...I changed it to never and tweeked a few other options....m hopefully this solves the issue

if it is still happening after all the suggestions above are completed
 
---> next, unplug your PC & confirm every component is fully seated & properly locked in to position;  RAM, GPU & both ends of power cables from PSU to hardware
 
Make sure Fast Boot is OFF, in MB BIOS settings .... you want MB to look for hardware at each boot & assign resources
 
Turn OFF the Windows Fast Startup "feature" ... you want Windows to look for new hardware, new drivers & allocate resources accordingly
 
(Otherwise Windows just starts from a saved file, of the last successful startup; but as your PC is not stable - that is not a good thing when system stability is an issue)

Sajin
There are a few settings I see in your bios that should be set as follows...

Max Power Saving: Disabled
Global C-State Control: Disabled
DF Cstates: Disabled
SoC/Uncore OC Mode: Enabled

See what that does for you.

Will try that, Thank u!
 
I did download the app WHOCRASHED and this is the message i got....
 
'A device object has been blocking an IRP for too long a time. This is likely caused by a hardware problem, but there is a possibility that this is caused by a misbehaving driver.
This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device.
Read this article on thermal issues
A full memory dump will likely provide more useful information on the cause of this particular bug check.'

DRIVER_POWER_STATE_FAILURE
 
Quick google says a driver issue... This oddly only happens when browsing the net.....no freezing while playing games.

jiannu

Cool GTX
Your saying Windows locks up & never recovers?   How long have you waited? 
 
Are you using the latest version of the Corsair iCue software?
 
Hardware acceleration turned off or on in your browser?

 
So my ICue was out of date.... updated it and had an error message saying that iCue service has failed to start... Had to enable it or set it to AUTOMATIC in app settings... Keeping my fingers crossed

FWIW...You don't have to have ICue load at startup to keep your fans & pump settings as it's stored in memory, but you do need to have the "Corsair Services" process set to Automatic in the services.msc settings.

Cool GTX
Your saying Windows locks up & never recovers?   How long have you waited?
 
What browsers have you tried?
 
Hardware acceleration turned off or on in your browser?

 
Using Windows edge... In settings under performance there was no tab for hardware acceleration but some settings for video and I changed it to graphic card driver when it was set to super resolution. ???

Sajin
Since the issue does not occur while gaming I’m going to suggest increasing the voltages on your cpu/cpu imc/ram until you reach stability at idle conditions.

I had a very slight undervolt in which i resorted back to factory settings....kinda new to this overclocking and undervolting thing.... 
 
Which settings do u recommend? Should i enable PBO? AMD overclocking, then add the voltages? Asus X870 wifi Plus