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New build keeps freezing

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jiannu
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2025/01/17 07:52:56 (permalink)
Recently built a new PC and although i had some hiccups in the beginning with 2 fake SSDs...I sorted that out and the PC seemed to be fine but lately it has been freezing in simple internet browsing. I had a small undervolt and thought this was the culprit but reverted back to factory settings. I am thinking of popping in the windows 11 usb to repair windows? I do play some games and no issues playing... Recently updated the bios to 0830 which is the most recent but still same issues... The cpu runs cool.... never hits above 38c when gaming and browsing it hovers around 32c.
 
The issues are when freezing, the computer just locks up and the screen is frozen, the mouse cursor is still and so is everything else. No codes or numbers on the MB. I need to reset the PC to gain access. Writing this, it locked up once, had to reset it.....lol
 
I forgot to mention I am using Logitech 915TLK keyboard and 902 mouse. When it does lock up, I will try and tinker with those and use them using a cable to see if I lose Bluetooth connectivity
 
Specs....
 
AMD 9800x3d
Corsair h170i cooler LCD
Asus x870 wifi plus bios 0830
corsair dominator DDR5 2x 32GB 6000hz
Asus tuff 4090
Corsair 1500iH
Corsair x7000rgb
AE-5Plus sound card
2 x 990 pro 4tb
1 x crucial 4tb OS 
1 x 870 ssd 4tb storage
post edited by jiannu - 2025/01/17 09:29:38

AMD 5800x------------------98003DX
Corsair H150i---------------H170i Elite LCD
Asus Dark x570------------x870 tuff wifi plus
2x16GB Corsair DDR4-----2x32GB 6000 DDR5
4x1 TB Samsung EvO Ssd-2x4TB 990pro1x4tb
 2x Western Digital Nas 4Tb-4tb Samsung evo
Asus RTX 4090 -----------SAME
SoundBlaster Zri----------Sound blaster AE-5plus
Corsair 1200i-------------1500i modular digital
Corsair 540 air------------x7000RGB
Windows 11 Pro 64 ------SAME
49Nano85una 4k 120Hz-LG C4 48 4k 144Hz
#1

5 Replies Related Threads

    Cool GTX
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    Re: New build keeps freezing 2025/01/17 09:40:04 (permalink)
    Your saying Windows locks up & never recovers?   How long have you waited? 
     
    Are you using the latest version of the Corsair iCue software?


    There is a program called  - WhoCrashed - maybe that can help you
     
    W11 up to date ? .... W11 not trying to update? - that would could system to be unresponsive
     
    What browsers have you tried?
     
    Hardware acceleration turned off or on in your browser?

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    #2
    jiannu
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    Re: New build keeps freezing 2025/01/17 09:45:06 (permalink)
    Let's remove the fact that I thought it was Bluetooth connection because I remember going on YouTube and my cursor is pointed on a small box highlighting a video and hearing sound then I hear no sound...that is where I know it locked up.....windows is up to date.... will have to check for browser having hardware acceleration ON. Using factory windows Edge.

    Will try your suggestion on WhoCrashed

    AMD 5800x------------------98003DX
    Corsair H150i---------------H170i Elite LCD
    Asus Dark x570------------x870 tuff wifi plus
    2x16GB Corsair DDR4-----2x32GB 6000 DDR5
    4x1 TB Samsung EvO Ssd-2x4TB 990pro1x4tb
     2x Western Digital Nas 4Tb-4tb Samsung evo
    Asus RTX 4090 -----------SAME
    SoundBlaster Zri----------Sound blaster AE-5plus
    Corsair 1200i-------------1500i modular digital
    Corsair 540 air------------x7000RGB
    Windows 11 Pro 64 ------SAME
    49Nano85una 4k 120Hz-LG C4 48 4k 144Hz
    #3
    Sajin
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    Re: New build keeps freezing 2025/01/17 11:59:59 (permalink)
    Sounds like a power state issue. Disable all power saving features to see if that fixes the issue.
    #4
    jiannu
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    Re: New build keeps freezing 2025/01/17 12:14:57 (permalink)
    Sajin
    Sounds like a power state issue. Disable all power saving features to see if that fixes the issue.
    will check but last time I did, I'm sure I clicked performance settings

    AMD 5800x------------------98003DX
    Corsair H150i---------------H170i Elite LCD
    Asus Dark x570------------x870 tuff wifi plus
    2x16GB Corsair DDR4-----2x32GB 6000 DDR5
    4x1 TB Samsung EvO Ssd-2x4TB 990pro1x4tb
     2x Western Digital Nas 4Tb-4tb Samsung evo
    Asus RTX 4090 -----------SAME
    SoundBlaster Zri----------Sound blaster AE-5plus
    Corsair 1200i-------------1500i modular digital
    Corsair 540 air------------x7000RGB
    Windows 11 Pro 64 ------SAME
    49Nano85una 4k 120Hz-LG C4 48 4k 144Hz
    #5
    Sajin
    EVGA Forum Moderator
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    Re: New build keeps freezing 2025/01/17 12:23:56 (permalink)
    I'm not just talking about windows power settings. You'll need to disable all power saving features inside the bios as well.
    #6
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