Hi,

 
Earlier this week I placed an order for EVGA GeForce RTX 3080 FTW3 ULTRA GAMING (with a Z12 RGB Gaming Keyboard in the bundle). Today UPS notified me that the package was delivered, but when I went to look for it 10 minutes later I could not find it anywhere near my apartment. I have already filed a claim with UPS for this order and contacted EVGA support via email.
 
I just wanted to ask if anyone has dealt with similar situations with missing/stolen UPS packages. How useful is their claim system? Were you able to find the package in the end or get a refund?
 
For any person from EVGA reading this - what steps should I take next to get a reshipment or refund? I have done everything I can on the UPS side - filed, called, emailed, and all they tell me is to wait for their investigation.

the_Scarlet_one
This has been happening for a while. Make sure it wasn’t placed somewhere else, and UPS will likely make you wait a couple of days to make sure their driver didn’t mark it delivered, even though it wasn’t delivered yet.

Turn out the UPS driver misplaced my packages inside the leasing office instead of my apartment building. Problem is that the leasing office doesn't open on weekends so the earliest I can get to it is Monday. Fingers crossed that it will stay safe there.

Misplaced? I thought for apartments the delivery destination is usually the leasing office because it is safer there, no?

Wells, as long as you got the package now that is important. Maybe because of the value of the package the UPS driver felt it was better to leave it in the leasing office. Enjoy!

This kind of thing happens alot...not just to EVGA.  I ordered some parts for my son, who lives in an apartment complex in another state.  They delivered the Amazon package to the leasing office and never notified him of the delivery.  I only found out because I was tracking the package.  It was two or three days before the package was in his hands.  Their reasoning was that leaving the package at the door of the apartment would have left it open to theft by someone just passing by.  I don't have a problem with this...but had the UPS driver left a note on his door...would have been helpfuil