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Step up issue

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TheTiesThatBind
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2019/12/25 08:11:34 (permalink)
Good evening, as I only have 21 days left in order to apply for the step up program, I'm receiving the following message under the Step Up section in the product section.
"There will be temporary suspension on Step-Up service. We apologize for inconvenience caused."
 
Is anybody able to help me out on this one?
 
Thanks in advance and merry christmas to everyone! 

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#1

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    cjake
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    Re: Step up issue 2019/12/25 09:35:19 (permalink)
    Yes, I saw that this morning as well.  Hopefully the program will be resumed soon.  After the holidays?
    #2
    wmmills
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    Re: Step up issue 2019/12/25 16:27:44 (permalink)
    TheTiesThatBind
    Good evening, as I only have 21 days left in order to apply for the step up program, I'm receiving the following message under the Step Up section in the product section.
    "There will be temporary suspension on Step-Up service. We apologize for inconvenience caused."
     
    Is anybody able to help me out on this one?
     
    Thanks in advance and merry christmas to everyone! 


    Probably because of the holidays and supply issues, staff are on vacation etc... If you apply for your step up and they are out of stock youll still get your step up even if it takes 6 months for them to get stock. Once youre in, youre in.

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    #3
    Cool GTX
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    Re: Step up issue 2019/12/25 17:15:28 (permalink)
    https://www.evga.com/holiday/
     
    Limited Shipping - Any Online Orders placed after 12:00PM on 12/24/19 or any RMA scheduled to ship on 12/24/19 will not start shipping until 12/26/19.
    Shipping for Online Orders and RMA will stop completely on Tuesday, 12/31/2019 at 2:00 PM Pacific Time. Our normal shipping schedule will resume on Tuesday, 1/7/2020.

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    #4
    TheTiesThatBind
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    Re: Step up issue 2019/12/26 01:42:29 (permalink)
    Cool GTX
    https://www.evga.com/holiday/
     
    Limited Shipping - Any Online Orders placed after 12:00PM on 12/24/19 or any RMA scheduled to ship on 12/24/19 will not start shipping until 12/26/19.
    Shipping for Online Orders and RMA will stop completely on Tuesday, 12/31/2019 at 2:00 PM Pacific Time. Our normal shipping schedule will resume on Tuesday, 1/7/2020.

    Thanks for taking the time to reply. Does this mean I’ll be able to apply for the step up program tomorrow?

    Kind regards

    NZXT H700 BLACK | CORSAIR RM750X | MSI PRO Z790-A WI-FI | INTEL I7-13700K | G.SKILL TRIDENT Z5 RGB 32GB DDR5-6400MHz | EVGA GEFORCE RTX 3070 Ti SUPER FTW3 ULTRA | KINGSTON KC3000 NVMe M.2 1TB | SAMSUNG 970 EVO PLUS NVMe M.2 1ΤΒ | SAMSUNG 860 EVO 500GB | SANDISK ULTRA 3D 1TB | CORSAIR H150i ELITE





     
    #5
    cjake
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    Re: Step up issue 2019/12/26 08:55:57 (permalink)
    I doubt the Step-Up service will resume until after the new year sometime.   Hopefully exceptions are made if your 90 days expire during the program suspension.
     
    I get the same message today and the clock is still running even if the program is currently suspended...
     
    Start a new Step-Up. Days Left 24
    There will be temporary suspension on Step-Up service. We apologize for inconvenience caused.
    #6
    cjake
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    Re: Step up issue 2019/12/26 11:19:46 (permalink)
    OK, it seems that for some reason I was getting logged into the European site instead of the U.S.   After I was able to login to the U.S. site, I am able to start a Step-Up.
    #7
    Cool GTX
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    Re: Step up issue 2019/12/26 11:24:30 (permalink)
    cjake
    OK, it seems that for some reason I was getting logged into the European site instead of the U.S.   After I was able to login to the U.S. site, I am able to start a Step-Up.



    glad to see you got it figured out
     
     

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    #8
    Cool GTX
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    Re: Step up issue 2019/12/26 11:25:26 (permalink)
    TheTiesThatBind
    Cool GTX
    https://www.evga.com/holiday/
     
    Limited Shipping - Any Online Orders placed after 12:00PM on 12/24/19 or any RMA scheduled to ship on 12/24/19 will not start shipping until 12/26/19.
    Shipping for Online Orders and RMA will stop completely on Tuesday, 12/31/2019 at 2:00 PM Pacific Time. Our normal shipping schedule will resume on Tuesday, 1/7/2020.

    Thanks for taking the time to reply. Does this mean I’ll be able to apply for the step up program tomorrow?

    Kind regards


    I would contact Customer Service in EU if you continue to have issues

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

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    #9
    TheTiesThatBind
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    Re: Step up issue 2019/12/27 06:05:46 (permalink)
    Cool GTX
    TheTiesThatBind
    Cool GTX
    https://www.evga.com/holiday/

    Limited Shipping - Any Online Orders placed after 12:00PM on 12/24/19 or any RMA scheduled to ship on 12/24/19 will not start shipping until 12/26/19.
    Shipping for Online Orders and RMA will stop completely on Tuesday, 12/31/2019 at 2:00 PM Pacific Time. Our normal shipping schedule will resume on Tuesday, 1/7/2020.

    Thanks for taking the time to reply. Does this mean I’ll be able to apply for the step up program tomorrow?

    Kind regards


    I would contact Customer Service in EU if you continue to have issues


    I was able to proceed today.
     
    Thanks in advance

    NZXT H700 BLACK | CORSAIR RM750X | MSI PRO Z790-A WI-FI | INTEL I7-13700K | G.SKILL TRIDENT Z5 RGB 32GB DDR5-6400MHz | EVGA GEFORCE RTX 3070 Ti SUPER FTW3 ULTRA | KINGSTON KC3000 NVMe M.2 1TB | SAMSUNG 970 EVO PLUS NVMe M.2 1ΤΒ | SAMSUNG 860 EVO 500GB | SANDISK ULTRA 3D 1TB | CORSAIR H150i ELITE





     
    #10
    Cool GTX
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    Re: Step up issue 2019/12/31 10:56:56 (permalink)
    You got it to work

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    #11
    XrayMan
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    Re: Step up issue 2020/01/04 17:58:40 (permalink)
     
    Glad it worked finally.     

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