Thanks for the response! I apologize in advanced if I miss any information.
What Browser ? Hardware acceleration turned off in browser ?
Browser is Chrome. Hardware acceleration is currently on. I am assuming it needs to be off so I have done that. My main concern is crashes during game play but to have the system lock up entirely while watching videos is insane lol.
Have Any OC on your system ?
I used to run EVGA Precision XOC but I haven't in months. I felt like it caused more trouble for me so I kept it uninstalled when I followed the directions for DDU. Everything should be back at factory default settings including memory and processor.
Test with CPU @ stock settings
Has been running on stock settings for months. Still crashes.
RAM turn off XMP & set volts & timing manually
Let me know what these should look like in BIOS just in case.
GPU running any OC software ?
NO OC software for GPU since I am afraid that will cause more issues.
Run to cleanup your drivers (use safe mode with reboot)
I have ran DDU more times than I can count but do you suggest trying again?
scan your system for malware
What do you suggest I use for this?
What have you changed in Nvidia Control Panel ?
I believe I haven't changed anything. I have attempted Debug Mode but I didn't quite understand how to use it.
Which port on the GPU card are you using to connect your monitor ?
I currently have 2 monitors. I use duo link DVI for the main monitor and HDMI for the second. When the system locks up, they both freeze.
What Monitor & resolution ?
Main is ASUS VG248QE at 1920 x 1080 and I got it a few months ago after my old monitor fried.. probably due to overclocking for years but it's a beast. The secondary is just a tiny Acer S202HL at 1600 x 900 and I use it to just monitor temperatures and streaming software. Crashes happened before I added the second monitor for streaming.
Windows in Performance Mode ?
If you mean under the power settings then yes it's in high performance mode.
What Temp when it crashes ?
Temperature depends because it could crash during idle which stays around 58 to 61 C for the GPU or could be during a youtube session. Also happens during gaming where temperatures range from 65 C to 74 C. I have never seen the GPU go above 74 C since I started tracking during gaming.
Room Temp ? I see the photo of system temp - need to know room temp as a comparative
I am not sure because I don't have a thermometer I can use. I live in the state of Georgia so it can get pretty hot outside. Currently the temperatures outside are lows of 69 F to a high of 93 F. I keep a fan running in this room just in case it is a temperature issue.
Could possibly need the TIM changed on your 980 - the thermal compound between the GPU chip & the heatsink
I hope that could be it. That would change everything. Any good way of testing or changing this? Let me know if you can point me to a guide.
Win 10 what Version number ? (like 1803)
Windows 10 Pro 1809
What OS Build number ? (like 17134.706)
OS Build 17763.529
Like I said please let me know if you need more information. And thanks for replying.
post edited by oliveirc - 2019/05/28 16:18:05