Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/21 08:18:53
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mike406
Breakthecycle2
mike406
@bcavnaugh your post confronting MSim derails this thread - something you often make clear to other users when they do it. I remember when I and XrayMan posted something small in your thread that was slightly off topic and you threw a fit over it. You should probably follow your own advice.
@Breakthecycle2 are those photos you linked ones you took yourself BEFORE sending the card out? Or were these provided by EVGA? Or did you take them after receiving it back? It matters because since it is clearly missing a screw, it means that someone took it apart at some point and put it back together. That same individual could have scraped the PCIe contact area on accident causing that little "chunk" to be missing. However, looking at it - it should not have caused sparking as there doesn't seem to be any damage to the contact pins themselves. The damage looks entirely on the area that extends beyond those contact points.
@mike406, these photos are from EVAG. There were three screws at the bottom of the box when I got it back. They "fell" out, but how? And you are 100% correct, there is ZERO damage on the contact point themselves. None. There is no way that "chip" would cause sparking.
Assuming you didn't take the card apart yourself at some point before sending it to them, then whoever "serviced" your GPU was in a major rush and did not put care into re-assembling it properly. This same individual is probably who caused the gash near the contact points. It's hard to prove who did what, as this is clearly a "he says she says" type dispute and in your defense EVGA does not have the proof that the damage was there BEFORE servicing since they took the photos AFTER doing work on the card. EVGA definitely should have issued you a one time offer like Newegg did.
And this is the mystery. They claim they did not take it apart, but it just seems fishy. Im not accusing them of anything, but the whole thing doesnt make any kind of sense. I do have before pictures, but they are only of them wrapped in bubble wrap. Stupid of me, I know.
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/22 08:43:10
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Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
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Cool GTX
EVGA Forum Moderator
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Re: RMA denied because of "damage" to PCB
2018/03/22 09:03:30
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That's great
Once your RMA card arrives, you may want to update your title to reflect it has been resolved
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Sajin
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Re: RMA denied because of "damage" to PCB
2018/03/22 10:18:26
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Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
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the_Scarlet_one
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Re: RMA denied because of "damage" to PCB
2018/03/22 11:09:23
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Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
Good to hear!!! Do a video unboxing.. you know, just in case...
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/22 11:50:52
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the_Scarlet_one
Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
Good to hear!!! Do a video unboxing.. you know, just in case...
Trust me. I started taking everything apart to take pics of everything!
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MSim
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Re: RMA denied because of "damage" to PCB
2018/03/22 14:54:04
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Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
Glad to hear the good news. Breakthecycle2
the_Scarlet_one
Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
Good to hear!!! Do a video unboxing.. you know, just in case...
Trust me. I started taking everything apart to take pics of everything!
Make sure to have a cat or dog in the pictures too. They help win people over.
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Breakthecycle2
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Re: RMA denied because of "damage" to PCB
2018/03/22 16:33:52
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MSim
Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
Glad to hear the good news.
Breakthecycle2
the_Scarlet_one
Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
Good to hear!!! Do a video unboxing.. you know, just in case...
Trust me. I started taking everything apart to take pics of everything!
Make sure to have a cat or dog in the pictures too. They help win people over.
I've got 6 cats and a 250 gallon saltwater fish tank. Im sure someone would like either or both.
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VegetaCreeper
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Re: RMA denied because of "damage" to PCB
2018/03/22 18:57:08
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Another example of why Evga is the very best in the business.
They could have stuck to their guns, but proved again how amazing they are.
Be The change in the World you want to seeUse my associate code if you want to save money on your purchases : DIC39SVDZOR8D11 
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wmmills
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Re: RMA denied because of "damage" to PCB
2018/03/24 03:38:39
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VegetaCreeper
Another example of why Evga is the very best in the business.
They could have stuck to their guns, but proved again how amazing they are.
Imo, this one was real iffy and in that case EVGA really should have sided with the customer and gave a one time courtesy at the very least. Although, in EVGA's defense, ive seen them help out plenty of non deserving, totally nasty, def in the wrong, trying to pull a fast one customers and then go the extra mile for them too. So there policy of late has really shocked me a little, but I cant say they are really wrong, its just not there usual course of business. Glad to see this one get resolved though. :)
MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW  New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom
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XrayMan
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Re: RMA denied because of "damage" to PCB
2018/04/22 23:11:23
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Breakthecycle2
Update: EVGA came through and is sending me a replacement. I appreciate everyone's assistance.
Glad to hear it.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A   
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