So that Dolby Atmos issue that many 30 series cards had? Well, not my 3090 FTW3 Ultra that I still have. But my 4090 FE has it.

When changing browser tabs or alt tabbing, one to four times a day my Dolby Atmos output from my 4090 FE would cut out completely (or sometimes for 3 seconds and recovering), sometimes it would go all robotic/digitized, and sometimes it would double in audio and go robotic. Got my 3090 FTW3 in right now as the RMA is on the way, and it's working fine.

Man, I really miss EVGA tech support / customer support. Nvidia CS was garbage. Asking me to give them the same information that I gave in the initial support request ticket multiple times. It's like they legitimately didn't read what I wrote, and was almost parody at times.

FWIW, I condensed the almost 2 years of troubleshooting this issue and provided formatted paragraphs of the troubleshooting steps that I took - which included building a new PC and fresh windows 10/11 installs.

It only took 2 weeks of dealing with them to get the RMA approved, after providing multiple videos showing the result of the audio issue (and them not following through with their request for me to show them video of the 3090 FTW3 working fine, lol!).

Sigh.

We all miss you, EVGA.
 
EDIT - Workarounds (kind of solutions) on page 2

Cool GTX
Any idea how long the process is?
 
Give an update once you get your card back.
 
I wonder if you'll get one of those newer gimped 4090s - lower power limit
 
Have a good link to share?  RE: "Dolby Atmos issue"

Not sure how long the RMA will take. It took 2 weeks on the dot for them to approve one.

It likely will be a voltage limited version that I heard newer 4090 FEs have (1.06V max instead of 1.1). But I'll take it if the audio doesn't mess up on me (really enjoying the 3090 FTW3 just working, even if it's not nearly as powerful).

I don't have a link. I did use Bing / reddit search to find other folks with the same issue that seemed primarily to affect the 30 series.

If you want, I could copy pasta a log of all that I did with troubleshooting?

Nvidia received my 4090 FE today... and now the real wait begins.

Wow. 👎

that is Very disappointing for sure, guess they did not save on shipping if they have to pay for the return & ship you another card

Omg. 🤣🙄

 
Smh..
 

 
Good luck. Keep us updated!
 

arestavo
Got a response back in the middle of the night - it was a "typo" and they have confirmed that it is indeed a 4090 Founders Edition that will be replaced. The RMA instructions were delivered shortly thereafter, and so I'm going to try round two and see if Nvidia's RMA department can deliver an undamaged GPU replacement.
 
Sigh.

Lots of luck!

 
Holy... well this story just gets more interesting every time you post! 
 

Stardust_One
I wonder if this is their general behavior, or if it's just an outlier.

If I recall, there was another person who had a similar experience getting their 4090 FE replacement with a bent bracket - that's why I filmed myself unpacking it. Nothing better than video evidence if a company is just trying to pass off a physically damaged card to someone else (if that is the case here - I still have the serial number, but no idea how to get a hold of that person. That serial number ends with 6766).

arestavo

Stardust_One
I wonder if this is their general behavior, or if it's just an outlier.

If I recall, there was another person who had a similar experience getting their 4090 FE replacement with a bent bracket - that's why I filmed myself unpacking it. Nothing better than video evidence if a company is just trying to pass off a physically damaged card to someone else (if that is the case here - I still have the serial number, but no idea how to get a hold of that person. That serial number ends with 6766).

 
Today, in case of a repair, even with a warranty, I'm ready to send my card to an autonomous service instead of to the manufacturer.

 
I'm curious what your replacement looks like.

its year 2007 and your Gpu suddenly died...  time to call an Evga RMA specialist... good times ....ffs

arestavo
Update! All is well so far! The second replacement came in a box designed for four GPUs, and had padding on all sides! It was marked as a refurbished unit on the ESD bag, but looks brand spanking new.
 
Got it installed and will see if the problem lies with the 4090 architecture/drivers, because both my 3090 FTW3 Ultra and 3090 Ti FTW3 Ultra Hybrid had no issues with Dolby Atmos whilst I waited.

great that you got a replacement that survived shipping from Nvidia

great!