Hello, 
 
So I recently put in a step-up request for a 3080 ftw3, coming from the xc3. In my original request I had been quoted around $60, which was:
 
the price difference of the items + shipping + new taxes applying to the difference in the two items.
 
I had cancelled the request trying to step up to the recently announced hybrid 3080, but a customer service agent said they would not be available for step up. Cool.
Now I tried to restart the step-up for that ftw3, and it is now quoting $110, because I am being prompted to pay tax on the full price of the ftw3. I had seen confirmation in a couple other threads it should be the difference, but now another customer service agent is backing up the claim that it is the full tax on the new item. I was hoping someone could chime in on their experiences, or a mod could potentially help me out with this.
Thanks in advance!

Hi grizzlexxx,
 
That is correct, you would just pay taxes on the price difference.  Say the price was $100 difference, so you would pay taxes on $100 for the Step Up.
 
Regards,
Peter N

 
Hey Jason54, I was in the same situation and I had received a ticket from a customer service rep. who had said that it will be fixed when you get to the payment phase.
 
 
Customer Service Response:
For context the original step-up amount I had was around $60 total (tax+ price difference+ shipping), and the new was around $110. I think the system is making some error, but nothing to worry about. Just file that step-up request in confidence! 
------------------Ticket Response--------------------
Hi,

I see here your original Step Up was cancelled, which showed the correct amount.  Now there is an incorrect amount showing for payment.  It will be adjusted once you get Step 4 to collect the payment.  The original Step Up price was correct.  If you have any questions, just let us know.


Regards,
EVGA (Peter)
image

Hi Guys, for me it's hard to understand the calculated price for my example.
 
I bought an RTX 3070 FTW3 Ultra for 739,00€ (19% taxes included) + 6,79€ for shipping. On the german EVGA Shop page the price for the RTX3080 FTW3 Ultra is 709€ (without taxes). How to calculate this example?
I'm asking because i want to know exactly how much i need to pay before i break the seal on the box.
 
Actually a RTX 3080 FTW3 Ultra costs 980€ in Germany  If i can save money when i use the step up program for the RTX 3070 to RTX 3080 i will do that.
 
Thank you!
 
 
 

So you don't get credit for paying any of the tax on the original card?

Scottish
I'm also curious about why this is the case. Seems obvious on its face that only the price difference should be taxed.

Probably because it is a new product. So you will be taxed on the full price of the card and not the difference.  When you are correct, you should only be taxed on the price difference.

Cool GTX
Step-UP

Your "buying the New GPU" @ Retail +Tax

EVGA is offering you the "value you Paid" (less tax, rebate & shipping) as a Promotional Discount on the NEW GPU purchase 

Actually, when you put it that way, it does make sense!

so i loose the tax on my initial card ... real bummmer except that evga had me.

Texas Administrative Code, Title 34, Part 1, Chapter 3, SubChapter O, Rule §3.301
 
I understand EVGA states they were audited recently and advised to collect tax, even on monies not received--"Promotional Discount" as you call it, COOL GTX.  
 
Complaint filed with Criminal Investigation Division (CID) of the Texas Comptroller's Office after speaking with an agent on the matter. 

the_Scarlet_one

afitch07
Texas Administrative Code, Title 34, Part 1, Chapter 3, SubChapter O, Rule §3.301
 
I understand EVGA states they were audited recently and advised to collect tax, even on monies not received--"Promotional Discount" as you call it, COOL GTX.  
 
Complaint filed with Criminal Investigation Division (CID) of the Texas Comptroller's Office after speaking with an agent on the matter. 

Tax is collected on a per state basis. For example, I live in Delaware, where there is no sales tax, so I don’t get taxed at all.

Taxes are not money that EVGA can touch, the funds are separate from revenue and sent directly in for taxes, and EVGA follows each states rules separately.

When you refer to Texas Administrative Code, Title 34, Part 1, Chapter 3, SubChapter O, Rule §3.301 you left out the last portion, are you referring to (a) trading stamps; (b) games and concession dispensing merchandise; (c) gifts, samples, prizes, premiums; (d) cash discounts; or (e) coupons?


Since none of those apply to the step up program, I am curious what you mean, since you give no reference to what you have posted.

Also, welcome to the conversation, that was a weird way to start.

My apologies--this isn't a conversation.  I tried to work it out with EVGA support with no success.  I saw this thread with others frustrated for the same cause as mine.  I am disseminating my experience, along with Texas finance tax laws (TAC), for anyone that may benefit. 
 
According to the agent I spoke with at CID, I was explicitly directed to subsection (d) and (e) per the TAC definitions of Promotion, Coupon, Discount (cash or otherwise), and certificate.  He examined the transaction details per my invoice from EVGA and advised I file complaint form to initiate an investigation as it didn't meet the TAC Rule 3.301.
 
Good day.

afitch07

the_Scarlet_one

afitch07
Texas Administrative Code, Title 34, Part 1, Chapter 3, SubChapter O, Rule §3.301

I understand EVGA states they were audited recently and advised to collect tax, even on monies not received--"Promotional Discount" as you call it, COOL GTX.  

Complaint filed with Criminal Investigation Division (CID) of the Texas Comptroller's Office after speaking with an agent on the matter. 

Tax is collected on a per state basis. For example, I live in Delaware, where there is no sales tax, so I don’t get taxed at all.

Taxes are not money that EVGA can touch, the funds are separate from revenue and sent directly in for taxes, and EVGA follows each states rules separately.

When you refer to Texas Administrative Code, Title 34, Part 1, Chapter 3, SubChapter O, Rule §3.301 you left out the last portion, are you referring to (a) trading stamps; (b) games and concession dispensing merchandise; (c) gifts, samples, prizes, premiums; (d) cash discounts; or (e) coupons?


Since none of those apply to the step up program, I am curious what you mean, since you give no reference to what you have posted.

Also, welcome to the conversation, that was a weird way to start.

My apologies--this isn't a conversation.  I tried to work it out with EVGA support with no success.  I saw this thread with others frustrated for the same cause as mine.  I am disseminating my experience, along with Texas finance tax laws (TAC), for anyone that may benefit. 
 
According to the agent I spoke with at CID, I was explicitly directed to subsection (d) and (e) per the TAC definitions of Promotion, Coupon, Discount (cash or otherwise), and certificate.  He examined the transaction details per my invoice from EVGA and advised I file complaint form to initiate an investigation as it didn't meet the TAC Rule 3.301.
 
Good day.

How did you go about filing the complaint? I am also in Texas and have been charged tax on monies not collected.