EVGA_RMA_JaysonC
RMA Management
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Below are some pictures of the EVGA repair center for graphics card testing and repair.
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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the_Scarlet_one
formerly Scarlet-tech
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/09/22 18:15:27
(permalink)
That is awesome. Glad to see EVGA share this :-)
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Cool GTX
EVGA Forum Moderator
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/09/23 10:42:30
(permalink)
very interesting, to see all those details in action
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tattude69
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/09/23 16:37:48
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Maybe Evga should Expand their repair department to fix all brand GPU's (Great for Earth).Make money without Nvidia tax, While offering a service no other brand does  You already have the knowledge and tools.
post edited by tattude69 - 2022/09/23 16:41:46
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Splatacake
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/09/24 05:00:03
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So theres a chance my extended warranty will still be useful in the future / maybe i could send in a different brands gpu in for repair ?
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rjohnson11
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/09/24 05:12:03
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A really great video. Thanks for sharing.
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ty_ger07
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/09/24 07:52:56
(permalink)
Splatacake
So theres a chance my extended warranty will still be useful in the future...
I think that is what they are trying to imply. They wouldn't post this video at this time for no reason. I wish they would provide some kind of statement and assurance of this repair center's continued operation, use, and turnaround time. From what we heard, they laid off 20% in Taiwan, with more layoffs likely, so how do we know that this repair center hasn't been affected or won't be affected in the future? Is this video a tribute to EVGA's past, or an assurance of EVGA's future?
post edited by ty_ger07 - 2022/09/24 07:54:44
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notfordman
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/09/30 18:27:14
(permalink)
ty_ger07
Splatacake
So theres a chance my extended warranty will still be useful in the future...
I think that is what they are trying to imply. They wouldn't post this video at this time for no reason. I wish they would provide some kind of statement and assurance of this repair center's continued operation, use, and turnaround time.
From what we heard, they laid off 20% in Taiwan, with more layoffs likely, so how do we know that this repair center hasn't been affected or won't be affected in the future?
Is this video a tribute to EVGA's past, or an assurance of EVGA's future?
Good question Ty_ger07. Very interesting video. Thanks for sharing it JaysonC. :)
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Hypersonicbiker
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/11/03 01:52:34
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Thanks for sharing. It comes to You(Rma Germany) on my video card. I am sure that I will receive safe and quality service.
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kougar
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/11/03 23:06:33
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Very interesting to see! I didn't think EVGA replaced cores, is that a new thing or has EVGA always done that?
EVGA should consider re-opening its GPU repair services to out-of-warranty customers, and perhaps even customers that own non-EVGA cards. Could be a good source of revenue, and given the sheer cost of flagship GPUs today at non-scalped prices I don't see the need ever going away for those services.
 Have water, will cool.
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Hoggle
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2022/11/04 00:32:00
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It’s really cool to see what goes on in repair and testing in those photos since it really shows a lot is done.
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Nozler
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2024/03/11 00:35:10
(permalink)
So can EVGA just send me a set of fans one of the three is rattling, I can change them np and send these in in the same shipping container?
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EVGA_RMA_JaysonC
RMA Management
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2024/03/11 09:36:06
(permalink)
Hi Nozler, Thanks for reaching out. Please contact our support team at support@evga.com with the serial number to your graphics card so that we can work with you directly on this. Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc
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destruya
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2024/06/14 15:49:55
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Having an issue with my RMA - UPS claims the 408 Saturn Street address listed on my accepted RMA was *closed* at 10:47am today, which I find weird since Google claims you operate from 9am-6pm Pacific. I find it difficult to believe you were closed - and more likely that UPS is just being terrible. That said, the RMA is for a 3090 Kingpin and it wasn't cheap to ship UPS. I've already emailed EVGA support and Mr. Bencivenga as well as called your 888 number to get shunted to the call-back service, but I'm trying to send a flag up on all available channels because...I want to have the product received within the 14 day window. EDIT: Apparently your warehouse is closed on Fridays. UPS will attempt another delivery Monday, and Support got back to me in an email.
post edited by destruya - 2024/06/14 17:52:30
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EVGATech_ChrisB
EVGA Tech Support
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Re: EVGA Repair Center - Graphics Card Testing and Repairs
2024/06/17 14:13:12
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Dear destruya, I can confirm that we do not accept deliveries on Fridays, and we are sorry for any inconvenience that this may have caused you. Please do not hesitate to contact us if you should have any additional questions or concerns. Support@EVGA.com destruya
Having an issue with my RMA - UPS claims the 408 Saturn Street address listed on my accepted RMA was *closed* at 10:47am today, which I find weird since Google claims you operate from 9am-6pm Pacific.
I find it difficult to believe you were closed - and more likely that UPS is just being terrible. That said, the RMA is for a 3090 Kingpin and it wasn't cheap to ship UPS. I've already emailed EVGA support and Mr. Bencivenga as well as called your 888 number to get shunted to the call-back service, but I'm trying to send a flag up on all available channels because...I want to have the product received within the 14 day window.
EDIT: Apparently your warehouse is closed on Fridays. UPS will attempt another delivery Monday, and Support got back to me in an email.
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