DGeneM
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I am not sure what is going on. I just got this EVGA GeForce RTX 2070 XC Ultra on 2-26-19. But twice my case has made a click like the PSU safety was triggered or something, the screen goes black and my case gets quieter. Both times I thought the power went out, but it is only the video card. And both times I was just using Chrome and browsing, so no heavy load. Then after 1-2 seconds, the screen comes back as if nothing happened. My best guess is it is triggering something in the PSU. I know the PSU has safeties built into it to prevent problems. I have also read of possible driver problems causing this. I have monitored the temperature with CPUID and the X! program. It only peaks at 57c when under heavy extended loads. Screenshot of stats attached. I am using the latest 419 drivers release 2-20-19. I have a dual boot setup with Windows 7 x64 Ultimate and Windows 10 Pro x64. Using an ASUS XX9-A MB (BIOS is up to date), Corsair RM1000 Gold PSU, Corsair - DOMINATOR Platinum 16 GB (4 x 4 GB) DDR4-2666 Memory and I7-5820k CPU. I just replace my GTX 570 card with this one. Any suggestions? Am I looking at an RMA? I bought it off Amazon with the 4-year protection plan. I thought this card uses the more reliable TU106-400A chipset. Minor sidenotes about this system. This system would go over a month runtime without a single issue (according to the system uptime clock). I never turn it off or reboot unless it is for an update, or it is getting glitchy from running over a month straight. I do a lot of video and MAYA rendering when not in use is why I leave it running. And in my experience, computers that are left running last longer than computers that are always turned off or in sleep mode. I have one computer that I built over 12 years old and still working fine. Thank you in advance for any insights. Daniel Miller
post edited by DGeneM - 2019/03/10 01:11:26
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/02 04:43:59
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It happened again. I am noticing a pattern. 2 of the times I was streaming video. But no noise or anything. The screen just went black then came back. So I am thinking it is not a power issue but a driver issue most likely. I am hoping it is only that.
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MaverickSY19
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/02 07:00:37
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Sounds like a driver issue, I know AMD drivers used to do that all the time when the driver would reset on a crash, not sure on NVidia as the one I bought a week ago is the first one I have owned in a decade. Are you seeing anything in event viewer? Also I would test another cable on another DisplayPort. Last but not least I would try re-seating the card.
post edited by MaverickSY19 - 2019/03/02 07:07:04
Intel i9-10920X with Corsair H115i Pro Asus Rampage VI Apex G.SKILL TridentZ RGB Series 32GB 3800MHz 17-17-17-37-2T EVGA 3090 XC3 Ultra Hybrid Gaming Samsung 970 Pro M.2 1TB LG 38GL950G-B 38" 3840x1600 144Hz GSync EVGA SuperNova 1200 P2 P/S Corsair Graphite Series 780T White Full Tower
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Sajin
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/02 14:50:37
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Does this issue occur over both the hdmi & display port outputs?
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/03 04:15:34
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Sajin
Does this issue occur over both the hdmi & display port outputs?
I use the HDMI port for Oculus Rift VR. I have been using the display port with an HDMI adapter for my monitor. It just happened again. No noise, just black screen while streaming a video. It has happened under Windows 7 and Windows 10. It seems to occur while streaming video each time. The first time was when I was browsing FB, so it is possible a video was streaming. I have checked the power settings and everything, it should not be turning anything off. I reseated the card. But I visually checked it before and after. It is definitely seated fine. I think if it was not seated right, it would have caused a hardware crash forcing a reboot. I am still thinking this is driver related. At least it has not crashed anything. Just annoying it going to black screen for a second. But my first instinct is always to hit a key or move the mouse. So I might be waking it up. I will switch to another display port tomorrow. I work late, so I am up until early morning like I am now. About to turn in. At least this thing performs GREAT with games. Including Skyrim VR. No problems there. No artifacts or crashes. Just black screen for 1-2 seconds at odd times. All when my Chrome browser was open, and possibly only when streaming video.
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rjohnson11
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/03 04:30:52
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Sajin
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/03 12:14:59
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DGeneM
Sajin
Does this issue occur over both the hdmi & display port outputs?
I use the HDMI port for Oculus Rift VR. I have been using the display port with an HDMI adapter for my monitor. It just happened again. No noise, just black screen while streaming a video. It has happened under Windows 7 and Windows 10. It seems to occur while streaming video each time. The first time was when I was browsing FB, so it is possible a video was streaming. I have checked the power settings and everything, it should not be turning anything off. I reseated the card. But I visually checked it before and after. It is definitely seated fine. I think if it was not seated right, it would have caused a hardware crash forcing a reboot.
I am still thinking this is driver related. At least it has not crashed anything. Just annoying it going to black screen for a second. But my first instinct is always to hit a key or move the mouse. So I might be waking it up.
I will switch to another display port tomorrow. I work late, so I am up until early morning like I am now. About to turn in.
At least this thing performs GREAT with games. Including Skyrim VR. No problems there. No artifacts or crashes. Just black screen for 1-2 seconds at odd times. All when my Chrome browser was open, and possibly only when streaming video.
The adapter may be the issue.
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/04 15:46:50
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I am using a passive DP to HDMI adapter. My monitor is only a 1080p. Do I need an active one or a specific adapter? Is there a reliable USB C to HDMI I can or should use for the Oculus VR or my monitor? The card was supposed to be VR ready. But it was not. That requires two HDMI, and I did not realize there was only one until I installed it. So I definitely need an adapter to make it work. Amazon will still take it as a return. But I would rather get this one working if it is possible.
The card reset twice last night, and again just a few minutes ago. This time while I was in a VR game. It reset the entire computer this time. Sometimes it makes that click like it triggered a power safety, but most of the time it just resets silently. No overheating that I could catch on log. But the fan speed is erratic. Sometimes they come on and keep it at 37c. Other times they stay off and let it go over 57c. When gaming, they keep it 60c or under. At least from what I can see.
This card is starting to become a PITA! Should I run the X1 utility and override the fan curve? Is it known to overheat rapidly for no reason and reset? None of this happened with my GTX 570. Same MB, slot, power cables, PSU and monitor. This is why I got the 4-year coverage in case I had problems. SOMEBODY out there must be experiencing these same problems.
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/04 15:49:05
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Sajin
Does this issue occur over both the hdmi & display port outputs?
Today is the first time it happened, so I can say YES. Except it did a hard crash and reset the entire computer.
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Sajin
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/04 15:52:35
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No you don't need a passive one for that resolution. It's starting to sound like the psu, or even the gpu is the issue. Can you test the card in another known good working computer?
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/04 19:23:04
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Sajin
No you don't need a passive one for that resolution. It's starting to sound like the psu, or even the gpu is the issue. Can you test the card in another known good working computer?
BTW, thank you for your time so far. Hopefully, this can be resolved. The last crash happened much quicker. It is becoming more unstable. I only used VR for a few minutes before it reset the last two times. I relocated the monitor to a different displayport. I am hoping it will be more stable. I am using a passive adapter since it was the only one available locally. I read that passive is all you need for this. An active one is for higher resolutions I thought, and they cost more than double for the chips in them. This monitor has only a 60Hz refresh rate. The VR resolution and refresh rate are too high for displayport I have read. I know, not everything online is accurate. I did not build my other 3 computers as aggressive as this one. So it is the only one with the case, PSU and fans to support it. The PSU is not that old. It is a Corsair RM1000 Gold. The hardware monitors show the voltage has been stable. Same readings since the first day. The fluctuations are still exact same range as they always have been. So hopefully the PSU is still good. It would cost close to $200 to replace it with another one. I do not buy the cheap ones, lol. I like to overbuild for stability. But you did remind me of something. My BIOS was a bit oversensitive with its power protection when I first built this. It used to reset the computer all the time. I replaced the EVGA 800W (or 850W) PSU with this Corsair, but it still kept happening. I had to disable the protection to make it stop. I found out online that it was considered a problem all these MBs had with the BIOS. After installing this GPU, I updated the BIOS. But that power protection setting has been removed from the BIOS. I do not know if it is enabled or disabled, or just removed. I have looked for it all over several times. I may have to downgrade the BIOS to get it back. But I REALLY do not like flashing the BIOS. I am always worried something will happen and brick the MB. I am going to looking into a USB C adapter for the VR. The problem is finding one in stock.
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Sajin
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/04 19:36:16
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No problem. Since you think the problem is graphics driver related have you tried multiple drivers yet?
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/05 00:43:20
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Sajin
No problem. Since you think the problem is graphics driver related have you tried multiple drivers yet?
Not yet. But I have been digging deeper into this. I knew a lot of 2070 & 2080 cards were having problems. But I thought it was limited to Gigabyte and other cards using the TU106-400-A1 chips. It seems the TU106-400A-A1 chips are having problems as well (which I read this card uses). These problems date back for several months. Same exact problems I am having. So I would not know how far back to go with drivers. The end results were dead cards that had to be RMAd. Some have been able to get it to stop with a lot of fiddling around with their BIOS, which I have done plenty of. It happened again just when the screen saver was running. But this time, it is not just a black screen. It now crashes the entire PC when it happens. It is progressively getting worse. I thought it was going well since I was using it in Skyrim VR for over an hour without a glitch, and it only got up to 66c. Power and temperatures were fine across the entire system according to the HW monitor and X1 software. I even have it set to show the temperature of the GPU with the LED color. So we can see if it runs hot. But it never goes beyond purple (I lowered the RED color to 80c). So I REALLY do not know what is going on. I sincerely doubt it is my PSU. It is barely two years old and near top of the line. And it worked fine with my previous GPU, the GTX 570. It never crashed or rebooted unless the power went out or I rebooted it. This system was stable until I upgraded the GPU. Still working on it trying different things. No precise pattern to it since the pattern keeps changing. I am banging my head over this. I am off from work for two more days, hopefully we can figure this out soon. Thanks again, Daniel Miller
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/05 04:03:06
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Odd thing. It did just a screen blackout while streaming video again. BUT this time I did not touch a key or the mouse. It stayed black until I moved it. But all my power saving settings are off in both Windows 7 and 10. Yet the video card just decides to go to sleep. If the OC VR software is running, it resets the entire computer. Even if I am not using the VR, it just takes the software running in the background. But the VR helmet is not powered unless it is worn. So it is starting to seem more like a weird software and/or driver error.
I know, I am posting a lot. But I figure these details have got to be putting the pieces of this problem together.
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Bee_Dee_3_Dee
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/05 04:52:08
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DGeneM, My 2-cents to consider for the future... (i mastered it 20 years ago.) Because you're so capable, and u understand things such as, the importance of spending extra money on a great PSU, the following should be implemented: There's one way to diagnose a PC that u should consider using in the future. On initial post u said, "This system would go over a month runtime without a single issue (according to the system uptime clock)."
^^ that's one thing i look for when it comes to problem solving and the suggestions i give. Because if u did have a Backup Image of ur OS drive, made at around the approximate time ^^, the possibilities can be reduced significantly. A restored Backup Image of ur OS drive from around the time ^^, would result in the exact same performance and just as stable a system IF all hardware was still 100%. Backup Images are like a Time Machine for ur PC's Software. Unfortunately, Hardware cannot be backed up. I'm only mentioning it, because, once you do fix ur current the problem, and i'm sure u will with all the help here; after all is well again- you should make a Full Backup Image of ur OS drive. There's endless software for doing it. A simple Full Backup Image of ur OS on the 1st day of the month; followed by a small Incremental Backup each day of the month, is all that is needed to rest assured that future problems can be narrowed down considerably. (I throw in a Monthly Personal Data Backup Image plan too. As a result, I have twenty years of personal data backed up.) I luv to experiment with all possibilities. And with daily OS Backup Images made, i can do anything i want all day long and my back is covered. Muahaha is my favorite expression. lol GL 
post edited by Bee_Dee_3_Dee - 2019/03/05 04:57:24
> PSU: Seasonic VERTEX GX-1200> Mainboard: EVGA Z690 CLASSIFIED (BIOS v1.03 12/3/2021)> CPU: Intel Core i9-12900KF> AIO: EVGA CLC 240mm> Physical Memory: G.SKILL Trident Z5 32GB (2 x 16GB) DDR5 5600> Physical Memory Model#: F5-5600U3636C16GX2-TZ5S> Monitor: Alienware AW2721D> Video Card: GPU : MSI GeForce RTX 4090 SUPRIM LIQUID X:> Case: Cooler Master HAF X (942)> DAS: Sabrent DS-SC5B
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Sajin
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/05 10:39:53
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DGeneM
Sajin
No problem. Since you think the problem is graphics driver related have you tried multiple drivers yet?
Not yet. But I have been digging deeper into this. I knew a lot of 2070 & 2080 cards were having problems. But I thought it was limited to Gigabyte and other cards using the TU106-400-A1 chips. It seems the TU106-400A-A1 chips are having problems as well (which I read this card uses). These problems date back for several months. Same exact problems I am having. So I would not know how far back to go with drivers. The end results were dead cards that had to be RMAd. Some have been able to get it to stop with a lot of fiddling around with their BIOS, which I have done plenty of. It happened again just when the screen saver was running. But this time, it is not just a black screen. It now crashes the entire PC when it happens. It is progressively getting worse.
I thought it was going well since I was using it in Skyrim VR for over an hour without a glitch, and it only got up to 66c. Power and temperatures were fine across the entire system according to the HW monitor and X1 software. I even have it set to show the temperature of the GPU with the LED color. So we can see if it runs hot. But it never goes beyond purple (I lowered the RED color to 80c).
So I REALLY do not know what is going on. I sincerely doubt it is my PSU. It is barely two years old and near top of the line. And it worked fine with my previous GPU, the GTX 570. It never crashed or rebooted unless the power went out or I rebooted it. This system was stable until I upgraded the GPU.
Still working on it trying different things. No precise pattern to it since the pattern keeps changing. I am banging my head over this. I am off from work for two more days, hopefully we can figure this out soon.
Thanks again,
Daniel Miller
A new driver was just released today. 419.35. Try that one. If no dice try 417.35 & 416.34.
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/05 14:12:32
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A new driver was just released today. 419.35. Try that one. If no dice try 417.35 & 416.34.
Installing it now. Interesting, because they just released the ones I am using on 2-20-19. The notes do not say much about stability, but I will try it anyways. (fingers crossed)
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/05 14:28:19
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Bee_Dee_3_Dee
DGeneM,
My 2-cents to consider for the future... (i mastered it 20 years ago.)
Because you're so capable, and u understand things such as, the importance of spending extra money on a great PSU, the following should be implemented:
There's one way to diagnose a PC that u should consider using in the future.
On initial post u said,
"This system would go over a month runtime without a single issue (according to the system uptime clock)."
^^ that's one thing i look for when it comes to problem solving and the suggestions i give.
Because if u did have a Backup Image of ur OS drive, made at around the approximate time ^^, the possibilities can be reduced significantly.
A restored Backup Image of ur OS drive from around the time ^^, would result in the exact same performance and just as stable a system IF all hardware was still 100%. Backup Images are like a Time Machine for ur PC's Software. Unfortunately, Hardware cannot be backed up.
I'm only mentioning it, because, once you do fix ur current the problem, and i'm sure u will with all the help here; after all is well again- you should make a Full Backup Image of ur OS drive.
There's endless software for doing it. A simple Full Backup Image of ur OS on the 1st day of the month; followed by a small Incremental Backup each day of the month, is all that is needed to rest assured that future problems can be narrowed down considerably. (I throw in a Monthly Personal Data Backup Image plan too. As a result, I have twenty years of personal data backed up.) I luv to experiment with all possibilities. And with daily OS Backup Images made, i can do anything i want all day long and my back is covered. Muahaha is my favorite expression. lol
GL
I forgot to mention I recently installed another 3 TB drive to install Windows 10 on last week in a dual boot configuration. I am a Windows 7 holdout, and Windows 10 was unusable for me when it first came out. So I did not install 10 until I had to for the Oculus Rift VR. This video card I just installed last Tuesday. It was fine until the VR was installed Saturday (I had to wait for another USB 3.0 card since the first one was defective). So I have no backup of 10 yet, and my Windows 7 backup is from my old setup. I am waiting for a stable setup before any new backups. 20 years of backups? That is dating back to Windoze 98SE and IDE drives. Speaking of which, my first HDD was a 30 MB Seagate twice the size of a Bluray/DVD drive with a bad sector map on it working on the old SCSI interface that took 3 connectors. One for power, data, and the controller. 
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dc8flyer
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/06 02:33:42
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I have a similar problem but a little different.
I have three monitors and G-Sync is forcing itself on after each shutdown. While turning itself on all three screens go blank/black for a few seconds and then recovers. I then have to go into NCPanel to correct. What is interesting about the NCP is in order to turn it off I actually have to select it on/apply/select off/apply. So G-Sync is automatically getting enabled while NCP shows it is not enabled.
Drivers:
419.35 caused g-sync issue
419.17 no issue and corrected 418.91 g-sync issue
418.91 caused g-sync issue
If you have g-sync capability on your monitor check NCP g-sync settings and play around with its settings then restart and monitor your issue.
I think with nvidia's recent g-sync policy change and adoption of AMD's tech the software/drivers are the issue and not working properly with g-sync monitors. Unless nvidia is intentionally trying to enable its proprietary software over AMD's by enabling g-sync automatically on g-sync monitors.
2009 Alienware Aurora x58 i7 990x oc to 4.14 Three ASUS ROG PG278Q Black 27" WQHD 2560 x 1440 - 144 Hz 1ms (GTG) NVIDIA G-Sync Gaming Monitors RTX 2080ti EVGA Black XC oc 1250/160 with 566.14 CORSAIR Vengeance 24GB (6 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 memory 2TB 860evo SSD Corsair Hydro Series H80i V2 Water/Liquid CPU Cooler Two 120mm push/pull NF-F12 iPPC-3000 PWM Fan with Focused Flow Windows 10 - always the latest
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Bee_Dee_3_Dee
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/06 06:27:10
(permalink)
DGeneM
Bee_Dee_3_Dee
DGeneM,
My 2-cents to consider for the future... (i mastered it 20 years ago.)
Because you're so capable, and u understand things such as, the importance of spending extra money on a great PSU, the following should be implemented:
There's one way to diagnose a PC that u should consider using in the future.
On initial post u said,
"This system would go over a month runtime without a single issue (according to the system uptime clock)."
^^ that's one thing i look for when it comes to problem solving and the suggestions i give.
Because if u did have a Backup Image of ur OS drive, made at around the approximate time ^^, the possibilities can be reduced significantly.
A restored Backup Image of ur OS drive from around the time ^^, would result in the exact same performance and just as stable a system IF all hardware was still 100%. Backup Images are like a Time Machine for ur PC's Software. Unfortunately, Hardware cannot be backed up.
I'm only mentioning it, because, once you do fix ur current the problem, and i'm sure u will with all the help here; after all is well again- you should make a Full Backup Image of ur OS drive.
There's endless software for doing it. A simple Full Backup Image of ur OS on the 1st day of the month; followed by a small Incremental Backup each day of the month, is all that is needed to rest assured that future problems can be narrowed down considerably. (I throw in a Monthly Personal Data Backup Image plan too. As a result, I have twenty years of personal data backed up.) I luv to experiment with all possibilities. And with daily OS Backup Images made, i can do anything i want all day long and my back is covered. Muahaha is my favorite expression. lol
GL
I forgot to mention I recently installed another 3 TB drive to install Windows 10 on last week in a dual boot configuration. I am a Windows 7 holdout, and Windows 10 was unusable for me when it first came out. So I did not install 10 until I had to for the Oculus Rift VR. This video card I just installed last Tuesday. It was fine until the VR was installed Saturday (I had to wait for another USB 3.0 card since the first one was defective). So I have no backup of 10 yet, and my Windows 7 backup is from my old setup. I am waiting for a stable setup before any new backups.
20 years of backups? That is dating back to Windoze 98SE and IDE drives. Speaking of which, my first HDD was a 30 MB Seagate twice the size of a Bluray/DVD drive with a bad sector map on it working on the old SCSI interface that took 3 connectors. One for power, data, and the controller.
Do the following ( below) as if u just got ur vid card... read it all and DL appropriate stuff before starting. DL latest DDU HERE at bottom of page if need be. Skip removing vid card because u said it was well seated. But Optimal Defaults in BIOS is a must for diagnosing. (And disable Fast Boot in BIOS if loading Optimal Defaults enables it. i think i left that out.) And starting with a single monitor is important too for diagnosing with a fresh driver and a new card. Here's a To Do (Installing RTX2080-Ti) (List i made 3 weeks ago): [ ] Download the latest version of GPU-Z. Place a shortcut to it on desktop. [ ] Uninstall existing EVGA software. [ ] DL latest version of EVGA software. [ ] Boot into BIOS Load Optimal Defaults, make sure you have Gen. 3 selected for PCI-E slots, and correct boot order. [ ] Be sure to have a shortcut to the version of the nvidia driver you going to install on the desktop. [ ] Boot into safe mode with network cable unplugged or network card disabled and run DDU. Select the option: "Clean and shut down (for installing new graphic card)". [ ] Switch the PSU's Switch to the Open position (off) and unplug it. [ ] Unplug the 3 monitors. [ ] Remove old cards. [ ] Install one of my RTX-2080-TI cards. And Connect just main monitor. [ ] Boot GL
> PSU: Seasonic VERTEX GX-1200> Mainboard: EVGA Z690 CLASSIFIED (BIOS v1.03 12/3/2021)> CPU: Intel Core i9-12900KF> AIO: EVGA CLC 240mm> Physical Memory: G.SKILL Trident Z5 32GB (2 x 16GB) DDR5 5600> Physical Memory Model#: F5-5600U3636C16GX2-TZ5S> Monitor: Alienware AW2721D> Video Card: GPU : MSI GeForce RTX 4090 SUPRIM LIQUID X:> Case: Cooler Master HAF X (942)> DAS: Sabrent DS-SC5B
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/06 17:12:43
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 I *think* I have solved the mystery. I am fairly certain of this, only time will tell. I kept noticing that click noise that sometimes happens when the video goes out. The clicking noise is a mini fridge cycling off that we have had in our bedroom for over a year. My wife recently moved things around and plugged the mini fridge into the same surge protector as this computer. I have moved it to the wall outlet instead of the surge protector the computer is on. I could not believe it when I saw it. Because I have reminded her that only sensitive electronics use those strips. No hairdryers, hair straighteners or other devices that can cause surges. Because obviously, a surge protector cannot do much for a surge on the strip. I am guessing it was just enough to trigger a problem when that fridge shuts off. At least I know what the click was that I heard when the video went out. And I have been trying to figure this out since Saturday! I KNOW THERE IS A CONNECTION! Hopefully the only one.  Sometimes you just want to say 
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Sajin
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/06 19:18:05
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 Guess we will see.
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Cool GTX
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/06 19:27:34
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I would think its when the fridge comes On, that the power draw would cause issues. Electric motors draw many more amps to get them to start turning than they do while running
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/06 21:00:54
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Cool GTX
I would think its when the fridge comes On, that the power draw would cause issues. Electric motors draw many more amps to get them to start turning than they do while running
Yes. But a surge can occur both when switching on or off. When something draws a large amount of power, the level drops then stabilizes. Also when that load is suddenly removed, the power surges for a moment when the drain is removed before it stabilizes. That click is only made when it cycles off. Because I can hear the motor running until it clicks off. In fact, it just clicked as I was typing this. And to make it more interesting, the BIOS on my MB has voltage protection triggered when the voltage is too low or too high. Just hoping this was it. I know it was linked because I almost always heard that click when it happened. So far, the video has not gone out since I moved it. But we will wait and see. I am also going to go ahead and invest in UPS devices as the ultimate protection. I have too much hardware to protect now to skip out. -Dan
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Bee_Dee_3_Dee
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/07 05:44:25
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DGeneM
I *think* I have solved the mystery. I am fairly certain of this, only time will tell.
I kept noticing that click noise that sometimes happens when the video goes out. The clicking noise is a mini fridge cycling off that we have had in our bedroom for over a year. My wife recently moved things around and plugged the mini fridge into the same surge protector as this computer. I have moved it to the wall outlet instead of the surge protector the computer is on. I could not believe it when I saw it. Because I have reminded her that only sensitive electronics use those strips. No hairdryers, hair straighteners or other devices that can cause surges. Because obviously, a surge protector cannot do much for a surge on the strip.
I am guessing it was just enough to trigger a problem when that fridge shuts off. At least I know what the click was that I heard when the video went out. And I have been trying to figure this out since Saturday! I KNOW THERE IS A CONNECTION! Hopefully the only one.
D'OH! + w00t! = D'00t! (u dun' it. and it don't matter how.) congratz! i hope it stays together and all remains well and good. When i do get around to adding my 2nd vid card and installing my new 1600 watt PSU... i'll remember now for sure that the power flow/ path matters. But i already checked on phone with an EVGA tech a couple months back when i bought the PSU; he said it was an option to start testing straight from the wall or using my existing Belkin 12-Outlet Pivot-Plug Power Strip Surge Protector with 8-Foot Power Cord, 4320 Joules (BP112230-08). i think from reading and suggestions i made to the EVGA phone tech, he agreed the gauge of my new PSU's power cable and the gauge of the power-strip's cable were np. (OMG! it was on sale on EVGA site in December for only $150. And right when i needed it for diagnosing possibly. Lucky me. i LUV EVGA!) Although, i'm thinking of getting something better than ^^ Power Strip Surge Protector. suggestions ppl plz? if any Win10 questions ever occur DGeneM... my Win10 n00bs were overcome completely with: https://www.tenforums.com/and especially, https://www.tenforums.com/tutorials/ i'll find the name, URL, and version of the tweak utility i got suggested from ^^ and add it to this thread when i get on my gaming rig later. i used and installed Win10 for the 1st time two weeks ago and ^^ helped tremendously. I have all my Steam, Ubisoft, and Orgin games all running now. Only thing left to do is install Epic Games App for the 1st time, so i can install and play Metro Exodus. GL
post edited by Bee_Dee_3_Dee - 2019/03/07 05:59:40
> PSU: Seasonic VERTEX GX-1200> Mainboard: EVGA Z690 CLASSIFIED (BIOS v1.03 12/3/2021)> CPU: Intel Core i9-12900KF> AIO: EVGA CLC 240mm> Physical Memory: G.SKILL Trident Z5 32GB (2 x 16GB) DDR5 5600> Physical Memory Model#: F5-5600U3636C16GX2-TZ5S> Monitor: Alienware AW2721D> Video Card: GPU : MSI GeForce RTX 4090 SUPRIM LIQUID X:> Case: Cooler Master HAF X (942)> DAS: Sabrent DS-SC5B
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/10 01:09:39
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I have been afraid to jinx it, but that was the problem! At first, I just moved the fridge off the surge protector that my wife plugged it into. But it was still causing the problem. Then moved it to another circuit, and it was stable until I turned off a box fan on the same circuit. So I moved that over to a different outlet as well and invested in a high-quality surge protector. Now it has been stable for nearly 3 days without a single wink. I feel 99.9% certain this problem is fixed!
Thank you all for your help. So strange how it turned out to not be the computer at all. But strange how this computer did not have the problem with the older hardware. But I guess adding a USB hub that required a SATA power connector and the new video card was a bit more demanding on the PSU than before. But mega happy ending at least!
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AHowes
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/10 14:05:21
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I'd buy a bigger psu. Sounds like that one is teetering on the edge of supplying enough juice. They wear out over the years.
How old and what model?
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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danperry13
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/10 14:20:56
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DGeneM
I have been afraid to jinx it, but that was the problem! At first, I just moved the fridge off the surge protector that my wife plugged it into. But it was still causing the problem. Then moved it to another circuit, and it was stable until I turned off a box fan on the same circuit. So I moved that over to a different outlet as well and invested in a high-quality surge protector. Now it has been stable for nearly 3 days without a single wink. I feel 99.9% certain this problem is fixed!
Thank you all for your help. So strange how it turned out to not be the computer at all. But strange how this computer did not have the problem with the older hardware. But I guess adding a USB hub that required a SATA power connector and the new video card was a bit more demanding on the PSU than before. But mega happy ending at least!
If it's not fixed check your motherboard vender for pci controller drivers ( I need to put this response on a hotkey I swear ) :P New hardware on old pci drivers = instability. There should be an update ( driver booster 6 on steam can take care of this for you )
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DGeneM
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/10 14:42:33
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AHowes
I'd buy a bigger psu. Sounds like that one is teetering on the edge of supplying enough juice. They wear out over the years.
How old and what model?
It is only a little over two years old. It is a Corsair RM1000 Gold. So it is a top of the line 1000 watt PSU, which is way more than enough for this setup. I always overbuild when it comes to cooling and power. But like I said the problem is solved. I had too much load on this circuit in the house. Once I removed them, the problem went away. It has now been 3 days without a wink when I was experiencing at least 2-3 per day just while I was on it. https://www.corsair.com/u...config/p/CP-9020062-NA
post edited by DGeneM - 2019/03/10 14:46:57
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transdogmifier
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Re: EVGA GeForce RTX 2070 XC Ultra - Card shuts off, black screen then comes back
2019/03/10 15:09:36
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DGeneM
AHowes
I'd buy a bigger psu. Sounds like that one is teetering on the edge of supplying enough juice. They wear out over the years.
How old and what model?
It is only a little over two years old. It is a Corsair RM1000 Gold. So it is a top of the line 1000 watt PSU, which is way more than enough for this setup. I always overbuild when it comes to cooling and power.
But like I said the problem is solved. I had too much load on this circuit in the house. Once I removed them, the problem went away. It has now been 3 days without a wink when I was experiencing at least 2-3 per day just while I was on it.
https://www.corsair.com/u...config/p/CP-9020062-NA
Well, I've had PSU's (Seasonic, Corsair, PC Power and Cooling (back in the day when I thought they were 'the best'..they've slipped) go bad pretty quick....but I'm glad you seem to have found the issue..I hope it stays solved...
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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