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EVGA 750 G3 Power Supply not providing enough power for SATA drives

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Happy Daze
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2019/10/17 14:49:36 (permalink)
My client bought components for a gaming computer for Christmas. They didn't assemble it until October, and found that their SATA SSD drive was not being seen in BIOS, so they could not install the OS.
 
I tried multiple different SATA connections on the PS, different SATA power cables and different SATA drives (SSD and rotational). Nothing allowed the drive to be seen in BIOS.  I connected the SATA drive to a different power supply and the SATA data cable to the gaming PC, and the drive is now visible in BIOS. This tells me the SATA power is insufficient to power up the SSD drive.  On a side note, the Perif1 connector is connected to 4 fans. Only 2 of the 4 fans spin up. The other two require me to start the fan spinning to get them working. This also tells me there isn't enough power coming from the drive. Same result plugging the fans into the SATA power ports.
 
What's the warranty on these power supplies. If it is under warranty will I have to send it in to be repaired or does EVGA cross-ship a replacement?
Thanks
John
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    Cool GTX
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    Re: EVGA 750 G3 Power Supply not providing enough power for SATA drives 2019/10/17 15:16:34 (permalink)
    Welcome to the EVGA Forums
     
    Dang, thats not good. 

    Glad those other SATA cables were compatible with that PSU & did Not Fry the drive
     
    The EVGA PSU have various Warranty lengths  .... 750 G3 = 10 yr warranty for original purchaser
     
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    You ship product to EVGA at your expense - they ship replacement
     
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    Hoggle
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    Re: EVGA 750 G3 Power Supply not providing enough power for SATA drives 2019/10/17 15:43:41 (permalink)
    That doesn't sound right. I have a system using a G3 750W and it's powering two SATA drives and the RGB hub/fan controller on the system. I really like the G3 line so I got a 850W and put the 750W in my girlfriends system.

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
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