forwarded to EVGA

galaxy555
Out of all the possible PSU manufacturers I could have gone with, I landed upon EVGA. What a mistake I made.
 
I purchased a brand new PSU (500B) SEALED from eBay and when i got round to setting it up in my system, nothing!!. And yes it is the PSU because I tried the tester that came with the PSU and no fan spin at all. So then I decided to email evga about this and let them know about this. They sent an email back saying please inform us about the serial number and invoice. I provided them with this information to which they replied "it is not eligible for RMA" due to it being "out of warranty period" and the invoice is not valid. I replyed back saying how is the invoice not valid, i sent a screenshot of the invoice on eBay which included all relevant information but apparently it was "not valid", HOW??, i was given no explanation. I was really frustrated because I invested my money into this brand to provide me a reliable product and not garbage. I could have gone with a Chinese knock off and it would have lasted me longer.. Keep in mind it was brand new and sealed which is what entitled me to buy it in the first place, as you dont expect it to be faulty.
 
I will not be buying from EVGA again, and I recommend you don't either. Worst thing is I replied to the email letting them know what shall I do with this and they ignored me, no email back since. This I see as a cowardly move. I will also be letting anyone now building a system to stay away from the garbage evga sells.
 
STAY AWAY FROM EVGA. They purposely try to shutdown any RMA cases in their early stages. 

Sorry about the trouble with your PSU. I see that you've contacted us with your complaint about the warranty service, but I'm unable to find any correspondence regarding the warranty on the unit, or any registered products. Did you contact us from an address other than the one one your account? Do you recall what agent you conversed with? 
 
I'll reply to your email. If you can provide the serial number for the product, we can look up the warranty. 
 
Products purchased from Ebay sellers other than the EVGA_Official storefront (Or Newegg, etc.) will be considered second-hand purchases, even if they are sealed in-box. 
 
 

"Considered second hand". The item was SEALED. I

I mean this just shows the quality of your products. Don't Buy EVGA products. They simply just don't work out the box.

I understand why your upset - the PSU did not work & now your finding out that the warranty does not apply - for reasons you were not aware of.


"Secondhand" means it was Bought Outside of the Approved Channel  - Even when the item was not opened



Like most other companies there are approved vendors & anyone else is "secondhand" as they are Outside of the Official channel 

        https://www.evga.com/products/wheretobuy.aspx    - Even "Amazon Sales" must be "Sold by Amazon" & not third parties to be considered "New"
 

The EVGA Warranty Terms are clearly stated on the website   https://eu.evga.com/warranty/power-supplies/
 
 
It seems your seller did not know there was an issue, you have your correspondence with EVGA - You should go back to the Seller for Refund

I can only guess the Seller was not aware of the Warranty terms or they chose not to disclose them.
 

No offense galaxy but you should modify your post to say "Stay away from EBAY"  unfortunately it's a buyer beware world nowadays. 
 

The 500B is kind of a piece of junk anyway. What did you pay for it anyway? $30? $40? Not really worth the time, hassle, and shipping costs of getting it replaced under warranty for another piece of junk 500B when you can spend $60 on a power supply which is far better.

Edit: I don't mean to single out the EVGA 500B as a particularly bad power supply. It's just a low efficiency, low budget, low quality power supply just like every other company's power supplies in that same price segment. Like all low efficiency, low budget, low quality power supplies, you can buy one which is less than twice the price, but four times better. Skip the hassle and shipping costs of trying to get your old, cheap 500B replaced and spend your time and money getting a power supply which is actually worth your time and money.

galaxy555
Out of all the possible PSU manufacturers I could have gone with, I landed upon EVGA. What a mistake I made.
 
I purchased a brand new PSU (500B) SEALED from eBay and when i got round to setting it up in my system, nothing!!. And yes it is the PSU because I tried the tester that came with the PSU and no fan spin at all. So then I decided to email evga about this and let them know about this. They sent an email back saying please inform us about the serial number and invoice. I provided them with this information to which they replied "it is not eligible for RMA" due to it being "out of warranty period" and the invoice is not valid. I replyed back saying how is the invoice not valid, i sent a screenshot of the invoice on eBay which included all relevant information but apparently it was "not valid", HOW??, i was given no explanation. I was really frustrated because I invested my money into this brand to provide me a reliable product and not garbage. I could have gone with a Chinese knock off and it would have lasted me longer.. Keep in mind it was brand new and sealed which is what entitled me to buy it in the first place, as you dont expect it to be faulty.
 
I will not be buying from EVGA again, and I recommend you don't either. Worst thing is I replied to the email letting them know what shall I do with this and they ignored me, no email back since. This I see as a cowardly move. I will also be letting anyone now building a system to stay away from the garbage evga sells.
 
STAY AWAY FROM EVGA. They purposely try to shutdown any RMA cases in their early stages. 

 
So wait.. you got scammed on EBay (no surprise there), but are blaming EVGA. Yeah, that's fair ..said nobody ever.
 

Hillguy

bcavnaugh

Sometimes they come with extra's

What in the name of he** (double hockey sticks)  is that   

A snake? In a box? Clearly it's solid snake. He had to make due with a metal box this time since he must've been out of cardboard.
 
Side note:
As far as the main thread goes, your best bet would be to start a dispute with eBay and the seller. If this was sold as new / in warranty, this would be something that eBay should be able to help you get your money back for. Please keep in mind, that I am not a rep from eBay, so I cannot guarantee anything, but personally, this would be the course of action I would take.
 
-Jacob B.

I will buy from eVGA...even the official eVGA store on eBay..but probably wouldn't buy anything from a normal user
except a 10 dollar disney pin.
 

I've bought plenty of eVGA products from this site, from walk in and online stores and yes even fleabay. My advise if buying from ebay,
1-ALWAYS read sellers reviews and pay close attention if there is not 100% positive feedback, stay away or take your chance (don't bid much).
2-make sure that a decent amount of the reviews are as seller and not all as a buyer
3-Do a bit of research on the listed product to know the age.
4- note sellers location, Louisiana for example, new in box may mean recovered box found floating for all we know.
 
I for one buy mainly eVGA products and will continue to do so for a long time to come. New and used, just be cautious of the latter.
 
Not everyone realizes that ebay is like going to a yard sale. Some actually think they are making a purchase from an online retail store that is trustworthy. I've met quite a few people who thought that after using google to search for something and getting a great price with the "buy it now" option, were buying from a legitimate store (they just didn't know better).
 
I was scrolling through ebay one time and came across a decently priced dvi x vga adapter and said he** I'll take two. I got them a few days later and found out I bought 2 4 packs of them, sweet!  I set them on the shelf for stock. A couple months later I needed one to test a build and tried one, then a second and third one then used one I've had for years. It worked fine so I tested the rest, none worked. After several attempts to contact the seller, I followed the link I posted above and saw a number to call, used it and hardly spent any time on the call. The funds were returned within a couple days and I never heard a thing about it again. I still have the parts, wasn't asked to send them back. One of these days I will cut one in half expecting to see two ends in a plastic mold. lol
 
Galaxy, I wish you luck getting a refund from the seller or from eBay or PayPal. I think a refund is owed. Not from eVGA though. I literally have over 50 products with the eVGA name on them and they have been outperforming other brands hands down, some for over a decade.
 

Agreed Ebay isn't known for their integrity of sellers

AngryAce

galaxy555
"Considered second hand". The item was SEALED. I

I mean this just shows the quality of your products. Don't Buy EVGA products. They simply just don't work out the box.

Come on man, do you think EVGA would still be in business for over 20 years if their products didn't work out of the box? I have been buying their stuff since 2000 and I don't recall ever having anything arrive DOA.
 
I hope you get resolution from eBay, I get nervous selling stuff on there. There are just as many unscrupulous buyers as there are sellers on that site. 

Agreed I to have been buying from evga for almost as long never had a problem.

RushXTC

galaxy555
"Considered second hand". The item was SEALED. I

I mean this just shows the quality of your products. Don't Buy EVGA products. They simply just don't work out the box.

you must be a little slow...
 
You expect a company to start the warranty period the date it was opened? Lets say I buy something brand new from evga, I hold it for 15 years brand new, sealed... I choose to sell it because it's taking up space for no reason, the warranty should start THERE?
 
lmao... You shouldn't be reviewing products or companies if you can't see the problem with that.
 
Next time buy from an official retailer such as eVGA.com (Direct) NewEgg.com Amazon.com etc. etc.
stop trying to get things for cheap and you won't have to deal with these kind of problems anymore.

^^this 100%^^

Excuse me while I take the 6 month old cheeseburger I found in my trunk back to Macdonald's and complain it is cold and moldy......I mean it was still in original wrapper and everything.

What MacDonald is buying out EVGA, Oh My Goodness this will start the end of life as we know it.
 

kaninja
Excuse me while I take the 6 month old cheeseburger I found in my trunk back to Macdonald's and complain it is cold and moldy......I mean it was still in original wrapper and everything.

You'll never find mold on McDonald's comestibles. They are laden with so much sugar mother nature regularly forfeits.