I have bought EVGA cards for years now and that's coming to a stop.  After weeks of waiting to hear back about both of the cards I sent in, neither get accepted. On one, you guys try to nickel and dime me for a scratch on the backplate when the damn fan falls off during operation.  The other get denied for some stupid scuff on the pcb without even one attempt to figure out what the original problem was in the first place.

This is concerning. I was looking forward to picking up an EVGA card sometime next month.
 
Can anyone else corroborate this? I usually buy from XFX but those cards are garbage.

Hello,

Thanks for contacting us concerning your RMAs. I have sent you a PM to follow up with your concerns.
 
-Daniel

kylerxiii
Hope you're able to get things resolved i'd love to hear what happened. And how they tried to help fix your situation

+1

XrayMan

Sajin

kylerxiii
Hope you're able to get things resolved i'd love to hear what happened. And how they tried to help fix your situation

+1

 +2   =)

+3 :)-

Has this been resolved? I chose EVGA after hearing a few good things about them.  But if I can't get the video card I want in time I may consider looking elsewhere.

+6 please post results

+7 Please let us know the results. I have noticed the warranty has gotten worse over the years :(

RedSpeed
+7 Please let us know the results. I have noticed the warranty has gotten worse over the years :(

I think there's a +5 limit per thread.

 
That's silly. It's a warranty claim. If the card/PSU/whatever isn't working as it's supposed to within the covered period, the warranty requires it to be fixed or replaced, providing the damage is not from negligence. You have to expect some reasonable wear and tear and not expect the item to be in brand new condition if it has (for example) a 3 year warranty and fails after 2 years. This sounds like the sort of bs ASUS would try to pull.
 
Maybe more to this than meets the eye.. like the guy a while ago buying dozens of broken cards cheap and then trying to make warranty claims on them. Maybe the little scratch was actually a huge gouge where someone went at it with an axe, lol.. who knows. Doesn't sound like EVGA to do something like this without a valid reason.
 
 
 

Nereus
 
That's silly. It's a warranty claim. If the card/PSU/whatever isn't working as it's supposed to within the covered period, the warranty requires it to be fixed or replaced, providing the damage is not from negligence. You have to expect some reasonable wear and tear and not expect the item to be in brand new condition if it has (for example) a 3 year warranty and fails after 2 years. This sounds like the sort of bs ASUS would try to pull.
 
Maybe more to this than meets the eye.. like the guy a while ago buying dozens of broken cards cheap and then trying to make warranty claims on them. Maybe the little scratch was actually a huge gouge where someone went at it with an axe, lol.. who knows. Doesn't sound like EVGA to do something like this without a valid reason.
 
 
 

+1.... yeah a "scuff" on the pcb is not a good sign no matter what. Coming to the forums to complain and us not being able to see the other side of the story def doesn't help your case either. Surface scratches on the shroud is a different story though. On the customers side though EVGA hs gotten very stringent with RMA's in the last 6 months so it wouldn't surprise me if this ends up being a over zealous employee denying a claim. There RMA dept def seems to have some issues going on.

Hoggle

Nereus
 
That's silly. It's a warranty claim. If the card/PSU/whatever isn't working as it's supposed to within the covered period, the warranty requires it to be fixed or replaced, providing the damage is not from negligence. You have to expect some reasonable wear and tear and not expect the item to be in brand new condition if it has (for example) a 3 year warranty and fails after 2 years. This sounds like the sort of bs ASUS would try to pull.
 
Maybe more to this than meets the eye.. like the guy a while ago buying dozens of broken cards cheap and then trying to make warranty claims on them. Maybe the little scratch was actually a huge gouge where someone went at it with an axe, lol.. who knows. Doesn't sound like EVGA to do something like this without a valid reason.
 
 
 

It is also worth considering what EVGA is dealing with. As you said people are buying broken cards and trying to RMA them. I could even see people trying to get newer models with the mining craze being like it is by causing problems for the card. What happens is staff is told to look for damage and be highly suspect which can in turn hurt people who didn't abuse the cards. That is why I feel some get over turned after a refusal.

Something has changed at evga, and it's not for the better, at least from what i have seen on here. They started nitpicking products sent in for warranty service, denying the claim over the smallest things. If a customer goes public, all of a sudden, after going above RMA manager head, the product warranty is no longer void.

MSim

Hoggle

Nereus
 
That's silly. It's a warranty claim. If the card/PSU/whatever isn't working as it's supposed to within the covered period, the warranty requires it to be fixed or replaced, providing the damage is not from negligence. You have to expect some reasonable wear and tear and not expect the item to be in brand new condition if it has (for example) a 3 year warranty and fails after 2 years. This sounds like the sort of bs ASUS would try to pull.
 
Maybe more to this than meets the eye.. like the guy a while ago buying dozens of broken cards cheap and then trying to make warranty claims on them. Maybe the little scratch was actually a huge gouge where someone went at it with an axe, lol.. who knows. Doesn't sound like EVGA to do something like this without a valid reason.
 
 
 

It is also worth considering what EVGA is dealing with. As you said people are buying broken cards and trying to RMA them. I could even see people trying to get newer models with the mining craze being like it is by causing problems for the card. What happens is staff is told to look for damage and be highly suspect which can in turn hurt people who didn't abuse the cards. That is why I feel some get over turned after a refusal.

Something has changed at evga, and it's not for the better, at least from what i have seen on here. They started nitpicking products sent in for warranty service, denying the claim over the smallest things. If a customer goes public, all of a sudden, after going above RMA manager head, the product warranty is no longer void.

This is key, I think. It's unfortunate, but the norm now seems to be "take to social media/reddit/etc. if something goes wrong," which is not at all how it should be.
 
If a company makes a mistake, I'd love to resolve it in private as much as them. But if they refuse to help me out, I'm going to do what I have to do to get the level of customer service I expect - especially from EVGA.
 
...That said, I've had nothing but good experiences with them so far. Bought numerous EVGA PSUs, never had a single one die on me - only reason I even bought new ones at all was to power higher-end rigs. Otherwise, I'd probably still have my old 400W. ;) The one time I did have to interact with customer service was to replace a video card way back when - it was a painless process, and shipping was quick. I was happy to game on integrated graphics for a week or so.

Just be careful with the way you handle the card. Might be because the recent surge in mining activity make they doubt your RMA. 

evgapcbuilds
This makes me unsettled. Was going to go EVGA just for what I’ve heard about their cust service but now I’m not so sure

The only complaint I have with how my RMA went was lack of communication from the time they got my card.  It was in there hands for over a week before it showed they even received it but after that the replacement was shipped to me pretty quickly.  So I would buy from them again.