Hi folks. I bought a 1070 SC a few months ago. Everything was going great until one day my PC random reboots while gaming.. Didnt think much of it but then it started to do it while idling as well. Blue screen ETC.
I thought my PSU was failing so I swapped it and the problem was still there. I was double checking connectors and I had to take a second look at the card but it was completely convex and not touching the heatsink, it looked completely warped dont know how I missed that first but I digress..
 
I called EVGA RMA and the gentleman I spoke to on the phone said to take pictures before he issued the RMA and he told me explicitly that NO physical damage would be accepted, he told me to send a few pictures and that he would call me back.. He looked at my photos and approved to start the RMA he told me when he called me back (I was impressed only about 10 minutes). GREAT!!
 
So I provide collateral and choose to cross ship.
 
EVGA received the card yesterday or whatever, this morning I get an email stating "PHYSICAL DAMAGE NOT COVERED''
 
I tried to explain that I sent photos in BEFORE the RMA process started and you can CLEARLY TELL THE HEATSINK IS CONVEX/CONCAVE!!! This is before I shipped it...... They said overheating would not cause the damage present and that they would not be able to help me.
 
How on EARTH can you explain this then? It was clear I have not taken the card apart, it was clear that I didnt connect it improperly... So how in the heck can I be dinged for $650 over 'physical damage' if I DIDNT DO ANYTHING TO THE CARD! 
 
Pictures added. 


Can someone please let me know whats going on ?
 

 

The PCB is flexed, that is physical damage that is not covered.

I am very sorry to hear that the card was damaged and the RMA denied. Unfortunately that damage cannot be repaired and we would not be able to exchange the product. That card, as with all GPUs, should be completely flat. Some minor flex can occur when installed in a case for extended periods of time, but not to that extent. We apologize again that we were not able to replace that card.

canadian420
I understand completely, IF I had done something incorrect, which, I have not. So no, thats not acceptable to me whatsoever as a consumer. It was not installed incorrectly or abused.
EDIT: Also, why wasnt I informed of this when I send the high resolution photos to your agent while I was on the phone?
 
 

 
It could of came like that from the factory for all you know, lots of people just install the video card without giving it a once over. Look at this customer brand new 1080 ftw2  https://imgur.com/a/LMKNW
 
How long have you had the card, did you buy it using a credit card with buyers protection plan on it? How much shipping insurance did you get on the product before sending it in for warranty service.
 
 

Yeah, it broke like 3 months in. The replacement I received from EVGA (cross-ship) the sticker was broken as well. EDIT: And looked EXACTLY like that photo. I was displeased that the replacement card didnt have a fresh sticker on the screw... It did have a fresh SN# sticker though. 
 
Another complaint for another day.
 
 

Yeah thnx for the second reply Scarlet.
 
No I havent taken the card apart whatsoever. It was mounted vertically and left there.
 
 

EVGA has not responded to my request to send back the replacement card.
 

yeah. does not surprise me. ive been looking around on various forums and this seems to be a new 'issue' with EVGA.
 

Azrak
What is the liquid residue on the PCB?
Did you buy the card new or used?

The oily residue is from the thermal pads, it's common for them to leak like that. 

its now been over a week and they still have not sent my original card back..
 

EDIT: Clearly I need eyewear LMAO
 
The fan header is right where the VRM's are correct? Same as my card right? Almost the exact same angle too; mine is just worse. Seems the substrate/board they used is pretty damn thin..... Possibly a batch defect from a supplier maybe?
 
 

lol
 
regardless
 
that brand new card should not have that .
 

I have only One Question for Forum Members.
Would you have installed a Graphics Card in this condition? Yes or No

Yes or No?
Also what is up with the OP taking the Photos on an AMD Graphics Card Box?
Their is No Prof of your #2 Above you are only thinking this.
This card is also is $540 not $400, their is more to this then what is being Posted here as well.
Also the OP is saying "I be dinged for $650" for a $540 Card?
 
Also my Reference with comparing "apples to bananas" was to comparing the Top of a Graphics Card to the Bottom of the Graphics Card.
Not the Two Cards.
 
"Not everyone gives a product a once over before using/installing it." You got to be kidding.....

 
Being on top of that other brands box has raised my suspicions now.