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Hot!Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,”

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jsclark1085
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2020/04/26 07:45:42 (permalink)
I build a pc with the following,

CPU - i9 7980xe
Memory - Ballistix Sport LT 32GB Kit (8GBx4) DDR4 2400 MT/s
New Memory - Patriot Viper Steel Series DDR4 32GB (4 x 8GB) 4000MHz Performance Memory
Graphics - (3) EVGA GTX 1070
SSD - Samsung 960 EVO Series - 1TB PCIe NVMe - M.2 Internal SSD
PSU - EVGA SuperNOVA 1300G2 ATX12V/EPS12V 1300W 80Plus Gold Power Supply
OS - Windows 10 Version 10.0.18362 Build 18362


I am getting BSOD just running default settings in BIOS
I have tried playing with the settings in the BIOS for overclocking and still getting BSOD

Updated all my drivers and windows and no change.
Changed the memory out to another brand and still no change..
 
Diagnostic Information:

 
 
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    Cool GTX
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/04/26 08:54:45 (permalink)

     
    sorry for the delay in your post - it was stuck in the filter
     
    New build ?  If existing PC any changes ?  Moved the PC recently ?
     
    Temps in CPU-Z & GPU-Z & room temp
     
    So - your PC has shut down suddenly to protect itself from data loss.
    ---> If you see the text “WHEA_UNCORRECTABLE_ERROR,” it means that a hardware error has occurred
     
    Is there a specific piece of hardware you think is the cause ... fails to work correctly ?
     
    Only happen when you open a specific software package ?
     
    Happen in Safe Mode ?
     
    Device manager have any information ?
     
    Could be a CPU issue or bent pins in the CPU socket - maybe ?
     
    1 test is to turn off Turbo Boost in BIOS ... if any software update causes a program to pull too much power
     
      THIS looks interestingWHEA_UNCORRECTABLE_ERROR on Gigabyte x299 and Skylake-X [SOLVED]
     
    Might be time for a Clean Install of 10

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    cdc-951
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/04/26 09:19:40 (permalink)
    Sounds like you had silicon degradation. Try pushing your mesh, core voltage and SA (system agent voltage) a bit higher in manual mode. Keep going up, but post pictures before you save it.
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    kougar
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/04/26 11:09:57 (permalink)
    "WHEA_UNCORRECTABLE_ERROR" usually means unstable RAM settings. The CPU's cache CRC tries to fix the problem, but if it can't, it's an automatic BSoD. If you look in your Administrative Event Logs you may also see lots of WHEA:"A corrected hardware error has occurred" which means the CRC was able to fix the erroneous data value.
     
    If this is your problem, then to fix it you need to use lower RAM settings. Your processor is rated for only DDR4-2666, I would suggest you change your RAM settings to DDR3-3200Mhz and then run Memtest86+ to check its stability. If you want to be absolutely safe, keep it at DDR4-2666.
     
    Don't expect your i9 7980xe processor to be able to run DDR4-4000Mhz unless you manually tune it. 
     
    Also, if you installed Windows using unstable RAM I would nuke and reinstall the OS from scratch after you make sure the system is stable... unstable RAM will corrupt files and data and it's better to be safe than sorry later. 
    post edited by kougar - 2020/04/26 11:13:10


    Have water, will cool. 
    #4
    cdc-951
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/04/27 14:36:48 (permalink)
    Yeah your ram needs more voltage most likely or cpu level. Or make your timings looser. Higher number
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    Sajin
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/04/27 20:14:43 (permalink)
    I agree something is unstable. Time to try upping the voltages on your cpu/ram to see if that helps stop the error.

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    startekselva
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/04/28 00:16:11 (permalink)
    first try a clean install of windows 10 with are necessary driver then post back




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    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/01 07:22:46 (permalink)
    OK I have been playing around with some settings, I upped some of the voltages by .2 Volts and it seems like the problem got worse. I’m going to run the mem test today and see if that fails, I will post the results.
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    kougar
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/01 08:29:21 (permalink)
    Increasing voltages won't be enough, it's unlikely your CPU will be capable of running the memory at 4000Mhz. It's way beyond the specification.


    Have water, will cool. 
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    arestavo
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/01 09:04:06 (permalink)
    https://www.techradar.com/news/this-windows-10-update-fail-is-the-most-serious-yet-heres-what-you-need-to-do
     
    Maybe this is the problem (or another Windows 10 update that you finally got that was also an issue for many others)? Good old borked Windows 10 updates.
     
    But as others have mentioned, "default" settings for your motherboard/CPU does not include running your RAM beyond 2666 MHz (beyond that is considered overclocking). I always load up windows without anything overclocked, pure defaults for BIOS. Then I stability test using a few different programs (to get a baseline for temps, speed), and then go from there overclocking 1 thing at a time (usually RAM, then when that's found to be stable - then the CPU cores, and now mesh with these newer intel CPUs).
    post edited by arestavo - 2020/05/01 09:09:39

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    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/01 09:55:59 (permalink)
    When I set everything to defaults the mem test passed greatly! I overclocked it back to 4.5 GHz just to see if the memory test would fail and it sure did. So I need to set my ram at 2666 MHz ?, It was showing that it’s running it to 2618 MHz before it froze. You can see the top of the screen it looks like where some garbage came across before it failed.

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    #11
    arestavo
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/01 10:52:21 (permalink)
    jsclark1085
    When I set everything to defaults the mem test passed greatly! I overclocked it back to 4.5 GHz just to see if the memory test would fail and it sure did. So I need to set my ram at 2666 MHz ?, It was showing that it’s running it to 2618 MHz before it froze. You can see the top of the screen it looks like where some garbage came across before it failed.



    So the integrated memory controller(IMC) on your CPU probably doesn't like whatever RAM speed you set for your 4.5GHz overclock. Just because your RAM is rated to run at a certain speed, doesn't mean that the CPU's IMC can run it and be stable.
     
    There are other speeds that you can run your RAM at, it just takes testing. There's 2800MHz, 2933, 3000, 3200, 3400, 3600, etc. Your CPU probably can handle 3200MHz ram speed just fine with the 4000MHz RAM settings - you could start there (choose the XMP 4000 MHz RAM profile, then change the speed from 4000 to 3200 MHz and test). You might even be able to run (as an example only) that 3200 MHz setting with tighter RAM timings, which could net MORE performance than 4000MHz with looser timings. It can take quite a bit of work to test and find out, though.
     
    And remember - when overclocking and testing for stability, only overclock one thing at a time and then test. So, in your case, set BIOS defaults and then OC the ram (again, anything over 2666MHz for your CPU is considered overclocking) and test for stability. Then after you find a good RAM speed that doesn't crash, you can start overclocking your CPU.
    post edited by arestavo - 2020/05/01 10:59:05

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    kougar
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/01 16:51:00 (permalink)
    jsclark1085
    When I set everything to defaults the mem test passed greatly! I overclocked it back to 4.5 GHz just to see if the memory test would fail and it sure did. So I need to set my ram at 2666 MHz ?, It was showing that it’s running it to 2618 MHz before it froze. You can see the top of the screen it looks like where some garbage came across before it failed.



    That's good. It means the hardware is fine at rated speeds. I would recommend nothing faster than DDR4-3200 for your RAM. If your RAM doesn't list a profile for that speed then you can use https://www.cpuid.com/softwares/cpu-z.html to find your RAM's timings yourself. Run CPU-Z and click the "SPD" tab, then look for "Frequency" as close at or near 1600Mhz (which is 3200Mhz actual), and the timings shown for that frequency are what I'd manually set in the BIOS after manually locking it to 3200Mhz. This should get you the best performance without sacrificing stability. (But I would still run let Memtest overnight to be absolutely sure, a rock stable system will save you tons of time and grief later.)
     
    If CPU-Z doesn't display ~1600 (3200Mhz) timings then I can walk you through how to pull them using CPU-Z


    Have water, will cool. 
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    cdc-951
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/02 07:49:46 (permalink)
    Give more voltage to your system agent/memory controller. Not too much
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    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/02 10:16:57 (permalink)
    So setting the memory at 3200 and voltage at 1.3v it seems very stable now... "Knock on wood"... It had been running for a full day now. Is it worth upgrading to the new 10th gen processor? I would like more speed per core.
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    kougar
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/02 17:52:03 (permalink)
    That's good to hear. When in doubt it's easy to do a stability check overnight... Memtest86+ and Prime95 are two things I always keep in my toolkit. Stock DDR4 voltage is 1.2, you can likely bring yours down to 1.25v and I'd recommend doing so if it also tests stable. 
     
    Upgrading to a 10th-gen processor would mean you'd have to buy a new motherboard as well, the socket changed with them yet again. You have an unlocked processor, I'd just overclock it instead of upgrading. You'll need to read up on it and make sure to always stability check so you don't corrupt your OS install if you do. 


    Have water, will cool. 
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    arestavo
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/02 20:31:14 (permalink)
    kougar
    That's good to hear. When in doubt it's easy to do a stability check overnight... Memtest86+ and Prime95 are two things I always keep in my toolkit. Stock DDR4 voltage is 1.2, you can likely bring yours down to 1.25v and I'd recommend doing so if it also tests stable. 
     
    Upgrading to a 10th-gen processor would mean you'd have to buy a new motherboard as well, the socket changed with them yet again. You have an unlocked processor, I'd just overclock it instead of upgrading. You'll need to read up on it and make sure to always stability check so you don't corrupt your OS install if you do. 




    EVGA's X299 boards all support Intel 10900X, 10920X, 10940X, and 10980Xe CPUs with a BIOS update (but apparently cannot use the extra 4 PCIE lanes that these 10th gen CPUs now have over the 79XX and 99XX series). My X299 FTW K is running a 10940X right now.
     
    jsclark1085
    So setting the memory at 3200 and voltage at 1.3v it seems very stable now... "Knock on wood"... It had been running for a full day now. Is it worth upgrading to the new 10th gen processor? I would like more speed per core.


    IPC between the 79XX, 99XX, and 109XX series are virtually identical. You won't see IPC gains, but the 109XX series does use soldered TIM (a little better heat conductivity). You might be able to overclock the 109XX processor a little higher than a 79XX series.
    post edited by arestavo - 2020/05/02 20:45:02

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    #17
    bob16314
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/02 21:52:24 (permalink)
    What are the part numbers of the Crucial Ballistix and Patriot Viper stuff you have?..That's on the packages or the sticker on the RAM modules..And..Exactly which mobo do you have?..And..Have you updated the mobo BIOS to the latest version?
     
    All that is essential to be known/posted here.
    post edited by bob16314 - 2020/05/02 22:01:20

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    #18
    Sajin
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/03 11:05:15 (permalink)
    jsclark1085
    So setting the memory at 3200 and voltage at 1.3v it seems very stable now... "Knock on wood"... It had been running for a full day now. Is it worth upgrading to the new 10th gen processor? I would like more speed per core.




    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    kougar
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/03 11:51:06 (permalink)
    arestavo
     
    EVGA's X299 boards all support Intel 10900X, 10920X, 10940X, and 10980Xe CPUs with a BIOS update (but apparently cannot use the extra 4 PCIE lanes that these 10th gen CPUs now have over the 79XX and 99XX series). My X299 FTW K is running a 10940X right now.




    Ah, duh! Yes that's entirely correct! I have that new LGA1200 socket on the brain and forgot this was HEDT, whoops.    
     
    My advice is still the same though, just overclock that 7980XE chip. It was built for it as long as you have sufficient cooling, because that many cores will get hot fast...


    Have water, will cool. 
    #20
    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 06:51:25 (permalink)
    Ok so the lock ups are back again. I started diagnosing them by booting windows and letting it sit with minimum applications running. Where can I post an event or system log to see what is causing the lock ups. Its just says “WHEA_UNCORRECTABLE_ERROR,”
    #21
    Sajin
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 09:00:13 (permalink)
    If the log has no info it in than it's of no use. The way to find out which component is causing the issue is to raise the voltages on your hardware until the error goes away. You'll need to know what the max safe voltages are for each piece of hardware is. Usually this error comes from the cpu, cpu imc, or ram itself.
     
    If I was troubleshooting this error on my system I would start at bios optimized defaults. If I got a bsod at optimized defaults then I would move on to tweaking my cpu voltage to the highest safe voltage, and retesting the system to see if the issue goes away. If the issue is still present with the cpu voltage at max safe levels then I would move on to tweaking the cpu imc to max safe voltage levels while leaving the cpu itself at max safe voltage levels. If the issue is still present after tweaking cpu & cpu imc voltages to max safe levels then I would continue on to tweaking my ram to max safe voltage levels while leaving the cpu & cpu imc at max safe voltage levels, and retesting the system.
     
    Note: All of this should be done at bios optimized defaults.

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    #22
    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 09:05:53 (permalink)
    Where is the location for the log file or maybe a program to collect the information and I can post is on here.
    #23
    Sajin
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 09:09:09 (permalink)
    You can view the errors in windows event viewer. Blue screens are saved to c:\windows\minidump & c:\windows\livekernelreports
     
    You can use windbg, bluescreenview, or who crashed to view .dmp files.

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    #24
    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 09:14:56 (permalink)
    ok I uploaded the files of the c:\windows\minidump folder to dumps.zip. The c:\windows\livekernelreports has logs from 2 years ago so I didn't bother to upload them.
     
    https : // gofile.io/d/iKjZO1
    #25
    Sajin
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 09:34:11 (permalink)
    Looks like you're getting a machine-check exception... https://en.wikipedia.org/wiki/Machine-check_exception
     
     

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    #26
    Sajin
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 10:06:05 (permalink)
    Checked your latest .dmp with windbg...
     
    0: kd> !errrec ffffdb8ff4d7a028
    ===============================================================================
    Common Platform Error Record @ ffffdb8ff4d7a028
    -------------------------------------------------------------------------------
    Record Id : 01d62d2987693601
    Severity : Fatal (1)
    Length : 936
    Creator : Microsoft
    Notify Type : Machine Check Exception
    Timestamp : 5/21/2020 10:32:05 (UTC)
    Flags : 0x00000000
    ===============================================================================
    Section 0 : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor @ ffffdb8ff4d7a0a8
    Section @ ffffdb8ff4d7a180
    Offset : 344
    Length : 192
    Flags : 0x00000001 Primary
    Severity : Fatal
    Proc. Type : x86/x64
    Instr. Set : x64
    Error Type : Micro-Architectural Error
    Flags : 0x00
    CPU Version : 0x0000000000050654
    Processor ID : 0x0000000000000000
    ===============================================================================
    Section 1 : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor @ ffffdb8ff4d7a0f0
    Section @ ffffdb8ff4d7a240
    Offset : 536
    Length : 128
    Flags : 0x00000000
    Severity : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id : 54 06 05 00 00 08 40 00 - bf fb fe 7f ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0 @ ffffdb8ff4d7a240
    ===============================================================================
    Section 2 : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor @ ffffdb8ff4d7a138
    Section @ ffffdb8ff4d7a2c0
    Offset : 664
    Length : 272
    Flags : 0x00000000
    Severity : Fatal
    Error : Internal unclassified (Proc 0 Bank 4) <== The error is internal unclassified, which essentially implies it's not a publicly documented error, and we'd need to contact an engineer internally at Intel to figure out what exactly is causing the error. Best advice I can give would be to raise the voltages on your cpu/cpu imc to see if the issue will go away. If it doesn't then I would replace the cpu.
    Status : 0xba0000004b000402

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    #27
    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 14:23:06 (permalink)
    I will try to raise the voltages on the cpu, what voltages should I do the an i9 7980xe that is over clocked to 4.2ghz?
    #28
    jsclark1085
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 14:57:53 (permalink)
    I will try a fresh windows install on  default bios setting and see if that gives me any luck. I tried adjusting voltages and it just locks. Last time it locked it corrupted my application I was using and I had to reinstall it...
    #29
    Sajin
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    Re: Constant Blue Screen Problems “WHEA_UNCORRECTABLE_ERROR,” 2020/05/21 15:10:32 (permalink)
    jsclark1085
    I will try to raise the voltages on the cpu, what voltages should I do the an i9 7980xe that is over clocked to 4.2ghz?


    You need to raise voltages at optimized defaults without any overclocks applied. 
     
    Core voltage: 1.2v
    Mesh/Cache/Ring voltage: 1.3
    VCCSA/VCCIO voltage: 1.3
     
     
     
     
     

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    #30
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