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Cool GTX
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2020/10/29 09:14:46 (permalink)
Seeing members having issues with 30 series cards & not finding this information
 
Pinning this in the GPU section to make it easier for members to find this - they do not automatically look in the Software section of the Forums
 
(originally posted https://forums.evga.com/FindPost/3025730)
 
The Most Comprehensive Windows 10 Black Screen Trouble shooting Guide
 
 
There have been Many, many ... Win 10 Black screen Issues on this Forums & other forums
 
This is Simply the Best Guide I have Found only 6 pages
 
 
 
Black screen no more
How to fix black screen problems on Windows 10

When your Windows 10 PC displays a black screen, use this guide to troubleshoot and resolve this issue.
 
 
 
  Microsoft  - troubleshooting guide   Troubleshoot black screen or blank screen errors 
Applies to: Windows 10
 
Step one - choose one of the --> When did you get the error?
 
- Before signing in to Windows 10 I see a black or blank screen  


- After signing in to Windows 10 I see a black or blank screen  



- After restarting my device I see spinning dots on a screen that's black or another color
 
 
  
Under: Before / After signing in to Windows 10 I see a black or blank screen 
 
Action: Remove third-party antivirus software
 
Sometimes third-party antivirus software causes black or blank screens. You can temporarily uninstall third-party antivirus software to determine if it's causing the screen issue, then reinstall it after your device is back up and running. Your device won't be unprotected because Windows Defender Antivirus kicks in if no other antivirus software is running. Get more info about Windows Security.

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Flynno81
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/02 10:50:13 (permalink)
I just get no video out no matter the port, on multiple computers from word go, no post (yet you can hear it eventually get to windows), nothing, just darkness :/ hence the RMA.
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Drwaffles
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/02 15:17:56 (permalink)
I figured mine was due to the monitor not getting the wake up signal from the display port.

HDMI isn't an issue, but Display port wouldn't even show the bios. Pulled the power out the wall, and it came back to life.
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Cool GTX
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/03 11:55:13 (permalink)
Drwaffles
I figured mine was due to the monitor not getting the wake up signal from the display port.

HDMI isn't an issue, but Display port wouldn't even show the bios. Pulled the power out the wall, and it came back to life.



 
If your monitor has a "Deep Sleep" setting --> turn it Off .. this is a known issue
 
Some monitors are just problematic & require you to remove power

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/09 16:09:41 (permalink)
Yeah i'm running into this issue right now. I submitted a ticket yesterday night. It worked fine for one day, then out of no where, blue screen, computer restarted, and now 3080 ftw3 ultra does not give any signal. i have tried multiple monitors and none of them work. I diagnosed by putting back in my old card, and I can get a signal, but 3080 still does not give me anything.
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Cool GTX
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/10 08:28:08 (permalink) ☄ Helpfulby Cool GTX 2020/11/28 06:52:01
TEST --> try the Nvidia 456.71 driver
 
https://forums.evga.com/FindPost/3139679
theskyisthelimit99
Just an update, it was suggested in another thread, that going back to 456.71 driver would cure the sleep issue and bsods.
So far i'm happy to say it has (even trying ram at defaults with cpu at defaults with that newest driver didnt).
 
Its pulling a ton of (expected) watts though, 10900k 1.339 load 5.1ghz with 43" lcd and peripherals im sitting around 705 watts.


 
Might also want to try a Power flush
 
      1 - Shut down
 
      2 - Unplug PC & anything connected to PC that is plugged into the wall (monitor, printer, USB hub ...)
 
      3 - Now hold "start button" in for 20 sec to discharge capacitors ....
 
      4 - Plug in & reboot
 

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/11 20:11:14 (permalink)
I have been getting blue screens with error code VIDEO_SCHEDULER_INTERNAL_ERROR. I have tried everything. I have cleanly reinstalled the latest drivers. I have even reset my entire system. It still continues to crash. 
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/12 07:17:40 (permalink)
some update came out Tuesday that has messed my 3080 Evga bios for 3080 update. The issue is now my gpu isnt recognized and windows treats it as Windows basic adapter, and it does a black screen every 3-5secs that also lasts 5 seconds or so then you'll hear a plug in sound like new hardware and screen turn back on last 3 seconds and back to black, this will continue until the pc is restarted. once restarted itll show in Device manager as 3080 with a warning sign (this device isnt working properly). i did a clean driver install, i even reinstalled windows for the problem to continue, i placed my old 1080 in and problem went away. any suggestions?  I will install the 3080 on a back up pc today and see if it runs, both PC's have a 750gold rated seasonic psu 16gb 3200 RAM, one has a 5900x ryzen the other a 2700x.
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/14 06:41:47 (permalink)
Cool GTX
Drwaffles
I figured mine was due to the monitor not getting the wake up signal from the display port.

HDMI isn't an issue, but Display port wouldn't even show the bios. Pulled the power out the wall, and it came back to life.



 
If your monitor has a "Deep Sleep" setting --> turn it Off .. this is a known issue
 
Some monitors are just problematic & require you to remove power


Yep Monitor energy saving options suck.




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crash822
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/17 15:05:15 (permalink)
Get black screen sometimes after logging into windows.  Issue started with the 3080.  Video only comes back when I turn off my second monitor, and whenever I turn it back on all works as normal.  It happens randomly when I power on pc even with several runs of display driver uninstaller in safe mode.
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vcast
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/17 22:48:02 (permalink)
Haven’t dug into the issue yet, just received my 3080 FTW3 today, but have had a couple black screen flashes, (3-5 second of black screen), with windows almost looking like they got moved around on the screen after the flash. Has happened while on the desktop. Also had a 5 sec freeze up in GTAv, haven’t done a lot of gaming yet though.
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/18 15:32:02 (permalink)
My 3070 black has been doing this. Freezes then a 5 second black screen. Everything seems to work just fine afterwards except Destiny 2 wont load up. Also, out of the three DP on the back, one works fine, one screws up the resolution, and the other just go in and out repeatedly. Havent tried another DP cable to see if thats the problem though.
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/20 10:08:09 (permalink)
vcast
Haven’t dug into the issue yet, just received my 3080 FTW3 today, but have had a couple black screen flashes, (3-5 second of black screen), with windows almost looking like they got moved around on the screen after the flash. Has happened while on the desktop. Also had a 5 sec freeze up in GTAv, haven’t done a lot of gaming yet though.

JakeS407
My 3070 black has been doing this. Freezes then a 5 second black screen. Everything seems to work just fine afterwards except Destiny 2 wont load up. Also, out of the three DP on the back, one works fine, one screws up the resolution, and the other just go in and out repeatedly. Havent tried another DP cable to see if thats the problem though.

Exact same thing here with 3090 FTW3 Ultra.. just random black screens that only last 5 seconds or so, sometime when just using a browser with nothing else open, sometimes gaming, usually accompanied by brief fan spin-up.
 

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Cool GTX
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/20 17:09:51 (permalink) ☄ Helpfulby Cool GTX 2020/11/28 06:51:52
Nereus
vcast
Haven’t dug into the issue yet, just received my 3080 FTW3 today, but have had a couple black screen flashes, (3-5 second of black screen), with windows almost looking like they got moved around on the screen after the flash. Has happened while on the desktop. Also had a 5 sec freeze up in GTAv, haven’t done a lot of gaming yet though.

JakeS407
My 3070 black has been doing this. Freezes then a 5 second black screen. Everything seems to work just fine afterwards except Destiny 2 wont load up. Also, out of the three DP on the back, one works fine, one screws up the resolution, and the other just go in and out repeatedly. Havent tried another DP cable to see if thats the problem though.

Exact same thing here with 3090 FTW3 Ultra.. just random black screens that only last 5 seconds or so, sometime when just using a browser with nothing else open, sometimes gaming, usually accompanied by brief fan spin-up.
 



 
 
Long shot ... In Windows ... Turn OFF ..... the update feature "Delivery Optimization"
 
It is known to cause stuttering in Windows 10

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LocutusHUN
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/21 00:03:55 (permalink)
Same here, with a new 3080 FTW3 Ultra.
Spent the whole day yesterday of gaming and browsing without problems, then when the desktop was just sitting there with a single browser window, it went black.
Things were still running in the background, because sound was also still there. Tried Win+ctrl+shift+B, but did not bring back the screen. Had to hard reset it. After that its everything normal again.
The event viewer says, that the driver stopped respondig, but has recovered. But obviously the HDMI display output didnt.
Using an LG B8 OLED at 4K60, no gsync.
 
Would be nice if someone figures out this. Isnt funny with an 800$ card. I hope its just the driver, and an update very soon solves this.

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Cool GTX
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/21 07:54:50 (permalink)
Very likely a Nvidia Driver issue at this point
 
Did you try / TEST --> the Nvidia 456.71 driver

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/22 10:20:25 (permalink)
Cool GTX
Very likely a Nvidia Driver issue at this point
 
Did you try / TEST --> the Nvidia 456.71 driver




As my 3080 FTW3 Ultra is new, no, i did not try any older drivers.
But, i did try to set the driver to highest performance, so that the card does not downclock in idle.
I did not have any black screens for 24 hours uptime now.

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/23 14:37:49 (permalink)
I have been having a very similar issue, I've replaced RAM, PSU, CPU (had an older one) and have reinstalled windows and gone back to an older driver twice using DDU.

I've noticed that when my screens go black (2 in DP, 1 HDMI) I can still hear everything.

Windows Event Manager tells me that it's a DWM crash and my screens won't come back on until a hard reset.

Sometimes this works for hours, sometimes it works for less than a minute, and I can't seem to figure out what the problem is.

I don't want to RMA my card, so I'll try the delivery optimization trick and see. Performance mode didn't help, still happens at full clock speed.

I don't want to RMA this card as I'll probably wait months for a new one and I need this for work!
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/23 21:37:40 (permalink)
Experiencing this as well. Rather annoying, but I remember seeing similar behavior back when I first got my 2080 Super right when they launched. My guess is it's related to drivers. For me, the black screens happen very randomly (they last anywhere between 1-5 seconds), and everything I check event viewer is an NVLDDMKM error. Hopefully this is fixed in the next few driver releases. I don't mind the black screens while browsing the web too much, but every once in a while Fortnite will crash (sometimes errors out, sometimes boots me straight to desktop) and that's super annoying. Probably related to this error as well.
 
I really don't think our cards are defective, or that there's much EVGA can do at this point. Thinking we kinda have to wait for Nvidia to fix the driver bugs. Or maybe Nvidia + Microsoft, I don't know exactly.

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/23 21:43:49 (permalink)
Just got my first one.
 
Lasted about 5 seconds, audio kept playing. Event viewer showed Nvidia driver as unresponsive.
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/24 06:36:47 (permalink) ☄ Helpfulby Cool GTX 2020/11/28 06:52:15
 
Just posted this on another thread, but I'll add it here, seems relevant:
 
I've been getting the nvlddmkm error multiple times playing Civ VI DX12. While looking for solutions, one thing I found which may impact black screens is changing power plan to 'High Performance' instead of the apparent default 'Balanced' in Windows 10, and then a couple of additional steps as follows:
 
Start button > Settings > System > Power & Sleep > Additional Power Settings (text link which opens a new window) > 
 
The window may only show 'Power Saver' and 'Balanced' plans - if so, click the little menu arrow for 'Additional Plans' and you'll find 'High Performance' there. Select it.
 
Next step is to click the text link 'Change Plan Settings' next to 'High Performance' and you'll be in a new screen where you can change display times etc. Below that is a text link 'Change Advanced Power Settings' ..click it. A new box will open titled "Power Options" and the drop down list at the top should now be showing 'High Performance (Active)'. If not, change it so it does. In the list below it, expand the 'PCI Express' option, and then expand the 'Link State Power Management' option. If it's not already set to "off", change it to 'off' and click 'Apply' at the bottom of the box.
 
That's it. Apparently it can help alleviate the nvlddmkm issue, and more relevant to this thread, it may also help with the black screens.. time will tell. The PCIe Link State Power Management setting is basically how long it takes to come out of sleep state (latency), but seems to have helped some people.
 

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/24 10:28:10 (permalink)
Nereus
 
Just posted this on another thread, but I'll add it here, seems relevant:
 
I've been getting the nvlddmkm error multiple times playing Civ VI DX12. While looking for solutions, one thing I found which may impact black screens is changing power plan to 'High Performance' instead of the apparent default 'Balanced' in Windows 10, and then a couple of additional steps as follows:

Start button > Settings > System > Power & Sleep > Additional Power Settings (text link which opens a new window) > 

The window may only show 'Power Saver' and 'Balanced' plans - if so, click the little menu arrow for 'Additional Plans' and you'll find 'High Performance' there. Select it.

Next step is to click the text link 'Change Plan Settings' next to 'High Performance' and you'll be in a new screen where you can change display times etc. Below that is a text link 'Change Advanced Power Settings' ..click it. A new box will open titled "Power Options" and the drop down list at the top should now be showing 'High Performance (Active)'. If not, change it so it does. In the list below it, expand the 'PCI Express' option, and then expand the 'Link State Power Management' option. If it's not already set to "off", change it to 'off' and click 'Apply' at the bottom of the box.

That's it. Apparently it can help alleviate the nvlddmkm issue, and more relevant to this thread, it may also help with the black screens.. time will tell. The PCIe Link State Power Management setting is basically how long it takes to come out of sleep state (latency), but seems to have helped some people.


Thanks for sharing. I checked my settings and unfortunately for me I already have my settings set this way, and I still experience occasional black screens (with NVLDDMKM errors in event viewer). Happens rarely enough to where I can probably wait for a driver update. I'm still 99% sure this isn't a hardware issue, so no need to RMA.

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#22
Cool GTX
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/24 10:33:17 (permalink) ☄ Helpfulby Cool GTX 2020/11/28 06:51:31
vulcZ
 
Thanks for sharing. I checked my settings and unfortunately for me I already have my settings set this way, and I still experience occasional black screens (with NVLDDMKM errors in event viewer). Happens rarely enough to where I can probably wait for a driver update. I'm still 99% sure this isn't a hardware issue, so no need to RMA.




 
Windows Graphics settings:  Hardware-accelerated GPU scheduling  Turned On ?
 
Windows Power Option, set to ?
 
What Settings in Nvidia Control Panel have you set ?
 
Try --> Turn off Fast Boot in Windows
 
 
How to disable Windows 10 fast startup (and why you'd want to) | Windows Central

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/24 15:02:31 (permalink)
Cool GTX
vulcZ
 
Thanks for sharing. I checked my settings and unfortunately for me I already have my settings set this way, and I still experience occasional black screens (with NVLDDMKM errors in event viewer). Happens rarely enough to where I can probably wait for a driver update. I'm still 99% sure this isn't a hardware issue, so no need to RMA.




 
Windows Graphics settings:  Hardware-accelerated GPU scheduling  Turned On ?
 
Windows Power Option, set to ?
 
What Settings in Nvidia Control Panel have you set ?
 
Try --> Turn off Fast Boot in Windows


How to disable Windows 10 fast startup (and why you'd want to) | Windows Central


Hi there! I hadn't see the part about "Hardware-accelerated GPU scheduling" in Windows. I currently (and probably always?) have it disabled, but I just enabled. The rest of the options...
Windows Power Option -> Ryzen High Performance
NVCP -> Power Management Mode "Optimal Power" -- setting to High Performance causes GPU clock speed bug that locks GPU clock at 1800mhz even while idle at desktop.
Fast Boot -> Was "ON" but now "OFF"
 
Hopefully this helps, thank you so much!
 

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/24 16:02:09 (permalink)
I've had my 3090 ftw3 ultra for almost a month and since yesterday I started getting black screen with all my monitors especially my tv that is connected to the hdmi port. It happens randomly all day and last a few seconds. 
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/24 22:24:56 (permalink)
Hi Just got my 3090 FTW3 Ultra today and I'm getting less-than-a-second black screens. It happened while browsing and gaming. I've tried GeForce CP Power management mode to max, Debug Mode, all power options are already as they should and Hardware Accelerated GPU Scheduling is on as well. Hope this is a driver issue. I really don't want to RMA.
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/24 23:44:09 (permalink)
vulcZ
 
...blah...
NVCP -> Power Management Mode "Optimal Power" -- setting to High Performance causes GPU clock speed bug that locks GPU clock at 1800mhz even while idle at desktop.
...blah...
 

 
And this is exactly the workaround, that prevents these black screens, until nvidia fixes their drivers.

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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/25 09:47:11 (permalink)
LocutusHUN
vulcZ
 
...blah...
NVCP -> Power Management Mode "Optimal Power" -- setting to High Performance causes GPU clock speed bug that locks GPU clock at 1800mhz even while idle at desktop.
...blah...
 

 
And this is exactly the workaround, that prevents these black screens, until nvidia fixes their drivers.


We'll see. I still haven't changed this option, but since changing the other 2 or 3 in my post above I haven't had a single black screen or NVLDDMKM error. But as always, fingers crossed :)

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#28
Nereus
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/25 09:49:58 (permalink) ☄ Helpfulby Cool GTX 2020/11/28 06:52:45
vulcZ
NVCP -> Power Management Mode "Optimal Power" -- setting to High Performance causes GPU clock speed bug that locks GPU clock at 1800mhz even while idle at desktop.

That's not a bug, it's supposed to do that.
 

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vulcZ
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Re: Comprehensive Windows 10 Black Screen Trouble shooting Guide 2020/11/26 10:52:01 (permalink)
LocutusHUN
vulcZ
 
...blah...
NVCP -> Power Management Mode "Optimal Power" -- setting to High Performance causes GPU clock speed bug that locks GPU clock at 1800mhz even while idle at desktop.
...blah...
 

 
And this is exactly the workaround, that prevents these black screens, until nvidia fixes their drivers.


You might right. I got an NVLDDMKM error last night. So I'm going to try that next. I don't like trying a lot of things at once because then it's harder for me to determine which one is responsible for improving things.

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#30
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