sblantipodi
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What is the thermal pad problem people are talking about here?
Does EVGA forgot to put a thermal pad on their card?
I don't want to troll, I love EVGA support and I will buy their cards no problem even if they made a mistake.
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Cool GTX
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Re: Can you explain me the thermal pads problem please?
2016/12/22 14:21:38
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Did you checkout this page ? LINK http://www.evga.com/thermalmod/ excerpt: 11/01/2016 EVGA GeForce GTX 1080/1070 PWM Operating Temperature UpdateRecently, it was reported from several sources, that the EVGA GeForce GTX 1080 FTW PWM and memory temperature is running warmer than expected during Furmark (an extreme stress utility). EVGA has investigated these reports and after extensive testing, below are our findings: - On ACX 3.0, EVGA focused on GPU temperature and the lowest acoustic levels possible. Running Furmark, the GPU is around 70C +/- and the fan speed is running approximately 30% duty cycle or lower.
- However, during recent testing, the thermal temperature of the PWM and memory, in extreme circumstances, was marginally within spec and needed to be addressed.
Conclusion: EVGA offers full warranty support on its products, with cross-ship RMA*, and stands behind its products and commitment to our customers. To resolve this, EVGA will be offering a VBIOS update, which adjusts the fan-speed curve to ensure sufficient cooling of all components across all operating temperatures. This VBIOS will be released in the next few days and users can download it and update their cards directly. This update resolves the potential thermal issues that have been reported, and ensures the card maintains safe operating temperatures. For those users who want additional cooling beyond the VBIOS update, EVGA has optional thermal pads available. This update is not required, however; EVGA will make it available free of charge to any customer who is interested. To request the thermal pad kit, please visit www.evga.com/thermalmod. Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement. All graphics cards shipped from EVGA after 11/1/2016 will have the VBIOS update applied. * The EVGA EAR(Advanced RMA Program) and Cross Shipping options are available in the Continental United States, Hawaii, Alaska, Canada, EU, UK, Norway, and Switzerland. EVGA offers Standard RMA replacement options in the Middle East, Africa, India, Latin America, Mexico, or outside of the before mentioned supported EAR areas.
post edited by Cool GTX - 2016/12/22 14:26:25
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A Monell
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Re: Can you explain me the thermal pads problem please?
2016/12/22 14:25:03
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I would also like to find out about this. I am just about to purchase a 1070 FTW or FTW DT (if I can figure out what the difference is). Have defective cards been removed from the market? or how otherwise can I be assured I wont have to retrofit or return my card. Purchase direct from EVGA?
Thank you in advance. Alex
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Cool GTX
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Re: Can you explain me the thermal pads problem please?
2016/12/22 14:27:54
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Optional pads are available and a BIOS change to assure a minimum fan speed for better cooling from link in earlier post - excerpt: 10/21/2016 Optional EVGA Thermal Pad Mod RequestThe test used in the referenced review from Toms Hardware (Germany) is running under Furmark, an extreme usage case, as most overclockers know. We believe this is a good approach to have some idea about the graphics card limit, and the thermal performance under the worst case scenario. EVGA has performed a similar qualification test during the design process, at a higher ambient temperature (30C in chamber) with a thermal coupler probe directly contacting the key components and after the Toms Hardware (Germany) review, we have retested this again. The results in both tests show the temperature of PWM and memory is within the spec tolerance under the same stress test, and is working as originally designed with no issues. With this being said, EVGA understands that lower temperatures are preferred by reviewers and customers. During our recent testing, we have applied additional thermal pads between the backplate and the PCB and between the baseplate and the heatsink fins, with the results shown below. We will offer these optional thermal pads free of charge to EVGA owners who want to have a lower temperature. These thermal pads will be ready soon; and customers can request them starting Monday, October 24th, 2016. Also, we will work with Toms Hardware to do a retest.
post edited by Cool GTX - 2016/12/22 14:30:48
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A Monell
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Re: Can you explain me the thermal pads problem please?
2016/12/22 14:31:21
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Oh some info while I was typing! sounds good but I am a little confused as some of the posts I saw (in only a quick scan however) were talking about a prysical problem with thermal pads and the fact that EVGA was sending replacements. What am I missing? Thanks EDIT : beat me again and thank you.
post edited by A Monell - 2016/12/22 14:34:03
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Cool GTX
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Re: Can you explain me the thermal pads problem please?
2016/12/22 14:35:13
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Sajin
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Re: Can you explain me the thermal pads problem please?
2016/12/22 14:50:45
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#1 The internet blew up about evga not having thermal pads on some of their cards. People on the net were stating the lack of pads on those said cards were causing the cards to fail because of heat issues.
#2 There was no issues with those said cards from the very beginning. The cards ran within thermal specifications even without the pads. The missing pads weren't the cause of the failures on those said cards.
#3 EVGA responded to the internet blow up by offering the optional thermal pad mod.
#4 Failures on those said cards were really due to faulty VRM IC's and had nothing to do with missing thermal pads.
#5 Adding thermal pads to faulty VRM IC's will not prevent them from failing.
#6 Everything has been corrected at this point in time. If you get a bad card you'll just need to rma it.
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Sajin
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Re: Can you explain me the thermal pads problem please?
2016/12/22 16:07:33
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A Monell
or how otherwise can I be assured I wont have to retrofit or return my card. Purchase direct from EVGA?
Yes.
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sblantipodi
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Re: Can you explain me the thermal pads problem please?
2017/01/05 15:36:48
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best in class support.
can't wait to step up my 980 Ti to 1080 Ti ;)
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bigboy1
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Re: Can you explain me the thermal pads problem please?
2017/01/06 17:18:28
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So riddle me this ? I accept that the problems with some 10 series cards are not a heat issue at all! And that since Nov 1st all affected cards have thermal pads applied,so why haven't EVGA recalled all stock? Mine hasent I got my 1070 ftw on Dec 15th and personally don't have the confidence to dismantle it,yes yes I know I can rma it...but seriously why should i? A full product recall for faulty capacitors would have been the sensible thing to do.
post edited by bigboy1 - 2017/01/07 11:48:48
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somethingc00l
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Re: Can you explain me the thermal pads problem please?
2017/01/06 18:04:29
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bigboy1
so why haven't EVGA recalled all stock?
Because there is no reason to recall, as there is no fault with the cards... bigboy1
yes yes I know I can rma it...but seriously why should i?
You shouldn't, you should use it to play games and quit worrying.
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keetrock
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Re: Can you explain me the thermal pads problem please?
2017/01/08 10:39:09
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I can tell you I was overclocking my card before I installed the optional thermal pads and heat wasn't even an issue. EVGA has stated a thousand times they will stand behind their cards. If something happens I know without a shadow of a doubt they will back me up. Every manufacturer has their issues but not every manufacturer, if any other than EVGA, will give you the support that these guys do.
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Cool GTX
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Re: Can you explain me the thermal pads problem please?
2017/01/08 11:51:09
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Sajin
#1 The internet blew up about evga not having thermal pads on some of their cards. People on the net were stating the lack of pads on those said cards were causing the cards to fail because of heat issues.
#2 There was no issues with those said cards from the very beginning. The cards ran within thermal specifications even without the pads. The missing pads weren't the cause of the failures on those said cards.
#3 EVGA responded to the internet blow up by offering the optional thermal pad mod.
#4 Failures on those said cards were really due to faulty VRM IC's and had nothing to do with missing thermal pads.
#5 Adding thermal pads to faulty VRM IC's will not prevent them from failing.
#6 Everything has been corrected at this point in time. If you get a bad card you'll just need to rma it.
The correct answers is given by Sajin in Post #7 above, and I posted the FACTS in post #2 There never was an Temperature problem, however EVGA recognized that even cooler operation would be what their target audience would like -- So, they offer the OPTIONAL pads, for free if you want them The BIOS change upped the Minimum fan speed, so cooling was more effective for those who do not run a Custom Fan Profile in software Post#2Recently, it was reported from several sources, that the EVGA GeForce GTX 1080 FTW PWM and memory temperature is running warmer than expected during Furmark (an extreme stress utility). EVGA has investigated these reports and after extensive testing, below are our findings: - On ACX 3.0, EVGA focused on GPU temperature and the lowest acoustic levels possible. Running Furmark, the GPU is around 70C +/- and the fan speed is running approximately 30% duty cycle or lower.
- However, during recent testing, the thermal temperature of the PWM and memory, in extreme circumstances, was marginally within spec and needed to be addressed.
Conclusion: EVGA offers full warranty support on its products, with cross-ship RMA*, and stands behind its products and commitment to our customers. To resolve this, EVGA will be offering a VBIOS update, which adjusts the fan-speed curve to ensure sufficient cooling of all components across all operating temperatures. This VBIOS will be released in the next few days and users can download it and update their cards directly. This update resolves the potential thermal issues that have been reported, and ensures the card maintains safe operating temperatures. For those users who want additional cooling beyond the VBIOS update, EVGA has optional thermal pads available. This update is not required, however; EVGA will make it available free of charge to any customer who is interested. To request the thermal pad kit, please visit www.evga.com/thermalmod. Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement. All graphics cards shipped from EVGA after 11/1/2016 will have the VBIOS update applied.
post edited by Cool GTX - 2017/01/08 11:57:41
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Tzeh-Pesh
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Re: Can you explain me the thermal pads problem please?
2017/01/08 19:48:56
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I'm finding it depends on who you ask, and you usually get one of two extremes:
1. People citing click-bait articles over sensationalizing and beating up the issue, feeding people's anxieties
2. People for whom eVGA can do no wrong stating there is no issue at all, dismissing people's anxieties
I for one believe the issue is this:
eVGA may have best in class support (in the States), but they seemingly have the worst in class cooling performance when it comes to components other than the GPU itself on their 10 series cards. As per their own stickied thread, they cited the issue as being the PWM and memory temperatures on certain cards was marginally within spec in certain circumstances and needed to be addressed - how extreme these circumstances needed to be for this to occur is again a point of contention here, it not seemingly impacting other branded 10 series cards.
So to the OP if you're happy with eVGA and either don't mind a little extra wear and tear from higher temperatures, or fitting or seeking out a card with pre-installed extra thermals pads / BIOS update, won't be an issue for you. Personally, I'm just disappointed that this wasn't picked up in pre-release testing, and struggling to think of a good reason why thermal pads and adequate fans speeds weren't in place out of the box. =/
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arestavo
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Re: Can you explain me the thermal pads problem please?
2017/01/08 19:58:55
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Tzeh-Pesh
I'm finding it depends on who you ask, and you usually get one of two extremes:
1. People citing click-bait articles over sensationalizing and beating up the issue, feeding people's anxieties
2. People for whom eVGA can do no wrong stating there is no issue at all, dismissing people's anxieties
I for one believe the issue is this:
eVGA may have best in class support (in the States), but they seemingly have the worst in class cooling performance when it comes to components other than the GPU itself on their 10 series cards. As per their own stickied thread, they cited the issue as being the PWM and memory temperatures on certain cards was marginally within spec in certain circumstances and needed to be addressed - how extreme these circumstances needed to be for this to occur is again a point of contention here, it not seemingly impacting other branded 10 series cards.
So to the OP if you're happy with eVGA and either don't mind a little extra wear and tear from higher temperatures, or fitting or seeking out a card with pre-installed extra thermals pads / BIOS update, won't be an issue for you. Personally, I'm just disappointed that this wasn't picked up in pre-release testing, and struggling to think of a good reason why thermal pads and adequate fans speeds weren't in place out of the box. =/
Ehhhhh, I'd give worst in class cooling performance to the Founders Edition. Or as I like to call it, the Fools Edition for those that like to pay $100 more for something that they couldn't wait a couple weeks to get their hands on - but that's OK, some people have more money than others with sense 🤓
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Tzeh-Pesh
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Re: Can you explain me the thermal pads problem please?
2017/01/08 20:21:54
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arestavo
Ehhhhh, I'd give worst in class cooling performance to the Founders Edition.
Seems even the Founder's Edition shipped with thermal pads on the PWM and memory though. https://youtu.be/7EFF_JrX4A8?t=1m14s Maybe that's why eVGA didn't include them first go around, didn't want the extra cost? =P EDIT: Sorry, to quote everyone's favorite, Gamers Nexus - "That's a lot of thermal pads!!!" - https://youtu.be/SOSDbKaOksA?t=24m4s
post edited by Tzeh-Pesh - 2017/01/08 20:27:15
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arestavo
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Re: Can you explain me the thermal pads problem please?
2017/01/08 20:39:42
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Tzeh-Pesh
arestavo
Ehhhhh, I'd give worst in class cooling performance to the Founders Edition.
Seems even the Founder's Edition shipped with thermal pads on the PWM and memory though. https://youtu.be/7EFF_JrX4A8?t=1m14s
Maybe that's why eVGA didn't include them first go around, didn't want the extra cost? =P
EDIT: Sorry, to quote everyone's favorite, Gamers Nexus - "That's a lot of thermal pads!!!" - https://youtu.be/SOSDbKaOksA?t=24m4s
Pads =/= cooling performance. The Founders Edition is not nearly as good as ACX 3.0 unless you SLI.
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Tzeh-Pesh
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Re: Can you explain me the thermal pads problem please?
2017/01/08 20:51:20
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arestavo
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Re: Can you explain me the thermal pads problem please?
2017/01/09 06:00:58
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Tzeh-Pesh
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Re: Can you explain me the thermal pads problem please?
2017/01/09 06:59:17
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Again, if you're happy with eVGA and don't mind a little extra wear and tear from higher temperatures... more power to you.
But just because you can't measure them doesn't make those components radiate any less heat into your case for those of us that do mind, or impact surrounding components any less, and sitting here seeing the sticker that says "26% cooler, 36% quieter, 250% lower fan power" on the side of the box, after a BIOS update that doubles my fan speed, can't help but be disappointed sorry.
I understand Gamers Nexus is often cited to show there being "no issue", but that particular article makes reference to there being an issue seemingly five times?
1. "In the process of testing this hardware, GamersNexus received a call from EVGA with pertinent updates to the company's VRM temperature solution: The company will now be addressing its VRM heat issues with a BIOS update in addition to the optional thermal pads replacement."
2. "EVGA's done well to remedy this issue thus far."
3. "The thermal pad mod is still available as an optional solution, though the aggressive fan curve does resolve the issues for the most part."
4. "This VBIOS will be released in the next few days and users can download it and update their cards directly. This update resolves the potential thermal issues that have been reported, and ensures the card maintains safe operating temperatures."
5. Q. Does the VBIOS fix the temperature issues? A. Yes, the VBIOS update will fix the temperature issues.
Again... happy for people to say its not an issue for them personally, or not as big as its made out to be, but less impressed when people flat out say that there is no issue at all.
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bigboy1
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Re: Can you explain me the thermal pads problem please?
2017/01/09 07:20:13
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Honestly I am a little disappointed with all these issues,however having applied the vbios update and set up a custom fan curve I can say I'm happy with the temps,I do have the thermal pads,they took a week from ordering to arriving,very good service.
I won't be fitting them at the moment,as far as I can tell the issue was never a heat issue anyway,more like faulty capacitors.
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