Maybe see if evga management would make a one time exception to keep a future customer. If that doesn't work, reach out to Bestbuy about it's marketplace screwing customers over. They do nothing to alert customers to make sure they buy evga products from authorized seller, if you want to take advantage of evga optional programs. If that don't work for a refund, did you buy the card using a credit card that has buyer protection on it?
 
This is something evga should address in it's authorized seller policy. 
 

 
I would call Evga to see if you can or can't for sure.

 
The problem seems to be you did not pay attention to the clear details,sadly this is a hard lesson learned.
 

That's Best Buy's official website ! EVGA suggest you to buy your GPU from them !!! And best buy dont sell Any high end graphic card directly by itself. 
If you purchase it from them you will have to get it from their market place, simple !
 

 
 

Well that's his opinion ! but as far as I know Amazon, Neweggs and NCIX does the same thing !
they sell a lot of their products via their Market Place !!! including EVGA's products, so it means EVGA and those sites screwed thousands of clients since apparently we cant use their optional promotions.
Best Buy Canada sell a lot of things with their market place, but who and where it was mentioned about not being an authorized seller ? and why EVGA in their " where to buy " page tells you to buy from them ? I dont get it

Well its rediculus that u dont read what we said !! I write is again!!
IF YOU WANT TO PURCHASE EVGA GPU FROM BEST BUY WHICH IS RECOMMENDED BY EVGA, YOU HAVE TO BUY IT FROM THEIR MARKET PLACE !! UNDERSTAND?!?!
And its said in no place thats wrong or not an authorized seller !! So i think u may need to study and understand more about things and learn from them my friend !

And to totally end this discussion ill leave you with the last and only fact that puts your entire claim to 0.0% validity .
 
 
 

you clearly lack reading skills CANADA BEST BUY IS NOT AUTHORIZED SELLER.....
 

"I purchased my 1070 FTW a month ago from Best Buy Canada's website."

Not sure if you have real issues with reading or not.but i will spell it out in detail for you in simple steps you should understand.
1 you bought a EVGA GTX 1070 from the Best Buy Canada website
2 Best Buy Canada is NOT on the EVGA approved seller list

https://www.evga.com/products/wheretobuy.aspxlist
 
3. It is not my opinion ,it is a fact that you did not read the approved sellers list for Canada,otherwise you would know BestBuy.ca is NOT a authorized seller.

 
No opinion,just straight forward facts you can not seem to understand

Maybe under the authorized seller list BestBuy.Ca is listed in Canadian only color or something ?

I apologize for the confusion. Unfortunately marketplace sellers are almost never authorized retailers for our graphics cards; as mentioned earlier in the thread, as an example a card shipped by and sold by Amazon.com would be fine, but a card sold by some other company on the Amazon marketplace likely wouldn't be. Many companies now operate a marketplace for products; these function much more like eBay than an actual storefront, except the prices are fixed. For this reason, we will likely deny a step-up request for products purchased from these sellers. 

Scarlet-Tech

EVGATech_BrandonS
I apologize for the confusion. Unfortunately marketplace sellers are almost never authorized retailers for our graphics cards; as mentioned earlier in the thread, as an example a card shipped by and sold by Amazon.com would be fine, but a card sold by some other company on the Amazon marketplace likely wouldn't be. Many companies now operate a marketplace for products; these function much more like eBay than an actual storefront, except the prices are fixed. For this reason, we will likely deny a step-up request for products purchased from these sellers. 

Thank you for stepping in with the official answer.

MSim, while it may be an honest mistake, EVGA doesn't control how a third party acquires their stock. Also, EVGA usually doesn't hand out any ribbons. That is typically done by moderators. I do not know who issued a ribbon, but it was a direct answer to the OP, which was meant to be helpful. EVGA authorization list says authorized dealers. It does not say authorized marketplace retailer through an authorized dealer.

 
EVGA authorized seller list is know for being outdated and doesn't always show all the authorized sellers. As you know, evga moderators are considered representatives of evga corporations, how they act and carry out their duties (giving BR's) reflects on evga corporation. How does that look for evga rep to give a volunteer a Blue Ribbon for a reply that says "this is a hard lesson learned". That should of never happened, it makes it look evga doesn't care about it's customers. 
 
This isn't the first or the last customer to make the mistake buying evga product, without checking to make sure the seller is on the authorized sellers list. Consumers think if it's on a nationwide retailers website everything is fine. This should show evga management they need to do more to protect customers. EVGA could reach out to Best Buy, Amazon and Newegg to have them alert customers on each website marketplace, that they could be missing out on evga optional programs.
 
 

MSim

EVGA authorized seller list is know for being outdated and doesn't always show all the authorized sellers. As you know, evga moderators are considered representatives of evga corporations, how they act and carry out their duties (giving BR's) reflects on evga corporation. How does that look for evga rep to give a volunteer a Blue Ribbon for a reply that says "this is a hard lesson learned". That should of never happened, it makes it look evga doesn't care about it's customers. 
 
This isn't the first or the last customer to make the mistake buying evga product, without checking to make sure the seller is on the authorized sellers list. Consumers think if it's on a nationwide retailers website everything is fine. This should show evga management they need to do more to protect customers. EVGA could reach out to Best Buy, Amazon and Newegg to have them alert customers on each website marketplace, that they could be missing out on evga optional programs.
 
 

Nowhere does it say "Best Buy marketplace". It says Best buy. There is a difference. Just like Nvidia promotions.. amazon.ca is authorized... amazon.com is not, but users overlook that.

Believe it or not, BrandonS answered the questions. Unfortunately, it isn't up for interpretation because of our beliefs.

The Canada Authorized online dealers are:
AMAZON.CA
CANADA COMPUTERS
DIRECT CANADA
MEMORY EXPRESS
NCOX.COM
NEWEGG CANADA

The CANADA authorized retailers are:
CANADA COMPUTERS
MEMORY EXPRESS
NCIX.COM

The authorized CANADA system builders are:
(Section left blank intentionally, as there are none listed).

The Authorized CANADA Distibutors are:
ASI CANADA
D&H CANADA
DAIWA
SYNNEX CANADA

If you take notice, the OP did not reference this list, as it is in alphabetical order, and there are no B's in the list. That would rule out best buy and the third party reseller. So, the argument you have placed is limited to much more than buying off of an unauthorized marketplace. The closest country (outside of the USA) with a "B" is Latin America, which has Banifox. My guess is that this conversation is just going to continue in the exact same direction, so I will leave it be at that.

B35t_Hunt3r
Hi guys, 
I purchased my 1070 FTW a month ago from Best Buy Canada's website. I applied for the step up Program to upgrade it to a 1080 since the 1070 dont suite my needs and I'm in the waiting list !
But I heard because its written on my invoice " Sold and shipped by Aero Malls Inc. Best Buy market place" they may not approve my case ! since EVGA may not recognize it as an authorized seller !! I mean if that happens why would that be my issue ? I bought my GPU from Best Buy's website and where Best Buy gets their products cant be my problem  I know this Aero Malls Inc. is selling variety of computer products including EVGA products on the Newegg and Amazon also.
Does anybody had any similar experience ? Any suggestions ? 
Thanks

MSimPut yourself in the OP shoes, new evga customer comes here to post about an issue, ask what are his options. He gets rude reply by a evga volunteer. That new customer sees that same volunteer get rewarded for saying "it's a hard lesson learned".  Is that anyway to treat a customer.

The responses didn't become rude until OP repeatedly refused to accept blatant facts.
 

MSimNothing on bestbuy.ca website says if you buy from a 3rd party seller, you won't be able to take advantage of evga optional program, so i don't see how that customer failed to pay attention to the clear details.

It has never been the vendor's responsibility to point out an optional program that EVGA offers. Most places don't advertise it even though they are approved vendors for the program.
 

MSimThis has become a common issue that evga refuses to address.  Hopefully the op can get a refund from his credit card company.

EVGA has addressed it. Third party sellers like those found at amazon, bestbuy, newegg, ebay, kijiji, craigslist, etc, are not authorized.

I cant wait for the thread that demands non authorized sellers marketplace sellers need to be clarified.... sigh