Dabadger84
This is why you put signature required on your shipment, the peace of mind is worth the $4.

This means nothing.  My last 2 3090 orders from EVGA both had the paid signature option but were delivered without a signature.  UPS is just trash.

Many of my UPS deliveries show "DRIVER RELEASE" on the tracking regardless of whether a signature was required or not. I'm guessing my driver is just pushing that button as a reflex at this point.

coldrain85
Sometimes carriers will deliver packages to the US post office in my town. At that point, they say "delivered". Someone from the post office then brings the package the rest of the way. My house is less than 2 minutes away from the post office by car so someone will usually drive it over the same day.
 
UPS often does this, at least where I live, and I guess the "signature required" part is handled by someone at the post office. Then, the EXPENSIVE package is left in my unsecured mailbox. This happened to me with a bag of silver dimes last summer. I knew they were coming so I was watching for them, but still.
 
In the case of the missing GPU, my guess is that it either got lost (unlikely), or someone in the delivery chain stole it (likely). I doubt it ever made it as far as your doorstep.

That's a different service altogether called "UPS Mail Innovations" this is not how Ground or any of the other services are handled.

I like the amazon van in my area...he puts it on my back porch and send me a photo text of it sitting there before he pulls out of the driveway

I sometimes use the PO Box or Amazon locker options if it's available, to the point my choice of retail almost hinges upon it now. but it's a pain and source of a lot of stress. The last time I wasn't home the driver was nice enough to 'hide' the package behind one of the structures on the front door but unfortunately fooled me also. Hopefully the OP will be able to get this issue resolved soon.

Sig required doesn't mean anything during this time. If you really want your delivery to not be left then deliver it to a UPS store and get it from there (not an access point). Even if your home doesn't mean they will knock etc. My ups guy knows I work from home, he just drops it at my door and sometimes knocks. For high value items, have it text you updates. 

Does EVGA allow or block the UPS My Choice automatic redirects to store?  I'm starting to worry myself if I get a chance to order - I set that up early because the delivery to my complex was just bad to begin with, let alone the chance of theft.

rjohnson11

jd760
I ordered that 3090 Hybrid from EVGA on Thursday. The shipment confirmation stated that if no one will be home to sign for the package, I could set it to pickup at a local UPS store instead. My girlfriend was home yesterday and told me she'll be around to sign for it. When I got home from work yesterday, the card had not arrived yet. I checked the tracking and it was checked off as "Delivered - left at front door." - I thought "what!?!? why would it just be left at the door!?"... Ended up walking all around outside in case it was left somewhere else, even checked with my neighbors. No package anywhere....  My girlfriend said no one even knocked on the door.
 
I ended up having to file a claim with UPS. Have not actually heard form anyone at UPS yet, but notice the tracking # now says "Update: Scheduled delivery" and wants me to check back again in 24 hours for an update. :(

Did everything work out finally to your satisfaction?

Reading through the thread, and seeing the reply from last night, it did not get resolved.

17 Hours ago:

jd760
Last Friday was a full week after I was supposed to receive the card and it still had not showed. I let EVGA know.
As of today(Monday, 12/21/2020) still no card and currently waiting to hear back from EVGA.

Thanks!  Knew I was missing something obvious.  Here's hoping the automatic UPS My Choice thing still works - nowadays and especially for high value items like GPUs, not having some sort of option to enable UPS MyChoice/FedEx Hold at Location/etc. is unbelievably poor :(

the_Scarlet_one
I have left a large note on my door for UPS drivers to call when they arrive, and I can remotely open and close my garage to let them out the package inside. It has worked quite well, but if you don’t have a wait to remotely open a place for the package, that would be impossible.

My company, we have a large security gates and fences surrounding our property, when they drive up to the boundary of our property, they call our security guards to gain entry.
For residential deliveries, I doubt anyone will take the time to read signs, especially with the amount of holiday deliveries right now

 
Some of these delivery drivers are complete morons - our apartment building when you get to the door there's a big sign saying "DO NOT LEAVE DELIVERIES OUTSIDE", and that's right next to the video intercom where you can buzz any of the apartments to be let in to drop the delivery inside where the mailboxes are. Went down last week and there's 2 parcels sitting OUTSIDE, directly underneath the sign! Amazed they weren't stolen already (this is Brooklyn after all). Almost everyone is home right now because of coronavirus, so they could have hit any apartment buzzer for access, but nope, that would be too much like work.
 
I've had numerous times where parcels have been marked as delivered in tracking but weren't delivered until the next day or even a couple of days later. One instance sounds almost exactly like the OP is experiencing, and it turned up like a month later. In another case a few years back I had a USPS driver repeatedly marking packages as delivered but nothing showed up.. contacted USPS (which itself took many hours), and a few days later the big boss for the USPS turned up at my door with an investigator - apparently the driver had been stealing packages and marking them as delivered and they had been investigating him for some time before arresting him, and they actually apologized in person (not the driver, but the big boss).
 
This time of year all the delivery outfits hire a lot of extra seasonal workers to deal with the increased workload. Unfortunately many of these temporary workers don't give a flying frisbee about the job as they know it's only for a couple of months, so you'll find them misdelivering stuff and kicking boxes and all sorts of stupidity because there's zero incentive for them to do their jobs properly - they just want to get it done as quickly as possible and get home early, and if that means cutting corners, so be it, and if they get fired, who cares, they were going to be out of work in a month or so anyway, and probably get 2 weeks paid when fired anyway.
 

 

Cool GTX

ZekeSulastin
Does EVGA allow or block the UPS My Choice automatic redirects to store?  I'm starting to worry myself if I get a chance to order - I set that up early because the delivery to my complex was just bad to begin with, let alone the chance of theft.

You can Not redirect a GPU purchase
  https://www.evga.com/legal/store/
 
(excerpt)

Shipping and Delivery Restrictions

The EVGA online store ships to the Continental U.S., Hawaii, Puerto Rico and Canada.
EVGA does not accept the use of the following address listings for any purchases made through EVGA.com.

• Hotels or Motels
• Mail or Package forwarding companies
• Private Mailboxes
• APO/FPO Addresses for orders over $200 USD (due to shipping restrictions)
• UPS Stores or Stores with shipping mailboxes
• P.O. Boxes
• Addresses that are non-standard or cannot be confirmed as a house or work place

Once shipped, orders may not be intercepted or rerouted through the selected shipping carrier. Likewise, EVGA does not offer or have the ability to offer a “hold” service for shipments.
EVGA reserves the right to ship any product with an Adult Signature and once added an Adult signature cannot be removed.
 
EVGA - Checkout - Shipping Options
 
(excerpt)
 
Shipping Restrictions:

• Shipments will not be able to be intercepted or rerouted through UPS.
• EVGA reserves the right to ship any product with an Adult Signature and once added an Adult signature cannot be removed.
• EVGA does not ship to PO Boxes, Forwarding Companies, Private Mailboxes, Hotels, or any other Address deemed as unsafe for delivery.
• EVGA does not ship orders over $200 in value to APO or FPO addresses.

 
I think I need some clarification.   So is EVGA saying I cannot,  myself,  notify UPS to hold an EVGA package at my local UPS Customer Center?   (the local UPS facility where they load/unload/park the trucks at night)
 
I'm on the KPE list,  but I'm not so sure I want to deal with EVGA if UPS can't even hold a $2000 gpu at their hub for me.   Just feels like I'm playing Russian Roulette with $2000. 
 
Honestly,  you just catapulted me into second thoughts category.    Starting to think my interests would be better served by waiting until I can walk into a local BB or MC and put my own hands on one,  even if that means no KPE.
 
Between the RMA's,  people having weird temps,  the black screen problem,  the potential of having to go through a shipping nightmare,   meh.    I guess ordering from EVGA is one step better than dealing with a scalper on EB or CL.  At least when the package doesn't arrive, you're not dealing with a scammer.
 

UPS drivers are notoriously unreliable.

I just got my 3090 FTW3 Ultra, and it was designated 'signature required'. Not only did they just leave it at the front door without so much as a cursory knock on the door, the tracking system literally showed it at the local sorting center until several hours after I found the card outside by chance. Had I not gone outside for something else, who knows whether the card would have still been there or not.

The tracking eventually updated to 'delivered' around 10pm, and showed the card had been delivered at around 2pm.

I get it's the holidays, but there is absolutely no excuse for leaving a signature required delivery at the door and just walking away.

jd760
UPDATE:
 
EVGA processed the claim and are sending a replacement card. It's scheduled to arrive this coming Tuesday. Luckily I am now on break for the holidays so I will be home that day. I'll be monitoring the tracking and regularly checking for a UPS truck.
 
On a side note, I ordered pizza tonight(Domino's) and when they delivered the pizza, they just left it at my door step and called me while they were leaving to inform me the pizza is at my front door...!?!? At least I got it though.

Yay good to hear some resolution finally.
 
Whaaaat? Who does that with delivery pizza? Well, that guy obviously. :D

This is my only complaint about the whole purchase process with EVGA. I DIDN'T select a signature required because i have my UPS packages shipped to my local UPS store. Well they shipped my Kingpin signature required and i got an email from UPS saying they would not take it to the UPS store. Why? What's the difference between signing for it at my door vs. signing for it at the UPS store? So stupid.

I called EVGA customer service to ask about the logic and to allow it to go the the UPS store and they wouldn't budge at all. I mean yeah i understand why they added the signature required but i don't agree with how difficult they make it receiving your card. At the end i was able to take off work the day it came to got it from the UPS driver WHO DIDN'T MAKE ME SIGN ANYTHING.....

And a side note, i wanted to do push/pull config on my RAD and needed screws since the my $2,000 card didn't come with any, I called EVGA to ask if i could purchase additional RAD screws and offered to pay for them & shipping and was told nope, sorry, can't help you ($2,000 purchase right)


Called Corsair next, asked them the same thing, Sure no problem, just upload your invoice for your AIO and we will get those right on out to you ($160 AIO purchase) AND they sent me the screws for free!

$2,000 purchase = Nope help
$160 Purchase = Yes sir, right away.