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Helpful Reply3090 RTX freezing. I've tried everything for months. Please Help!

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pianopop9
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2021/11/08 21:21:39 (permalink)
Hey all. I've gone months trying to fix this issue and I'm at my wit's end.  Here's the full story and specs below...
 
Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz   3.70 GHz
32GB RAM
EVGA Geforce RTX 3090
BeQuiet Straight Power 1000W
MSI Z490-A Pro MB
 
After a NVIDIA update sometime this past summer I started getting freezing and rebooting after a few hours of gaming.  GPU temps are staying steady via afterburner or X1 (I've tried them all) around 70-80C.  I rolled back the driver and the issue persisited.  I ended up wiping the PC clean and starting over back to the older NVidia driver and things were good for a while.  Well this past week I updated to the latest Nvidia again and I'm back to the freezing.  Playing mostly COD Warzone or Vanguard these days.  
 
What I've done: 
wiped Nvidia drivers clean with DDU multiple times.  Tried all kinds of older versions with no success. 
Updated BIOS to include access to resizable bar. 
Made sure all GPU firmware is up to date. 
Tried underclocking GPU to see if it made a difference - it did not. 
Tried every setting Nvidia suggests as far as disasbling xbox gamebar, game mode, etc to make the PC run smoother. 
When PC is working, everything is great. Great FPS...just can't deal with these freezes.  I upgraded my case to a really nice large case that has plenty of airflow. 
I never overclock anything. All defaults. 
 
When I go to event viewer after a crash I see a few warnings under system logs. They read as follows: 
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID {4839DDB7-58C2-48F5-8283-E1D1807D0D7D} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.v
 
AND
 
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID Windows.SecurityCenter.WscDataProtection
and APPID Unavailable to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
 
AND
 
The Microsoft Defender Antivirus Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
But I'm thinking the defender is just because the PC froze? 
 
I'm really at a loss.  I thought maybe my PSU was the issue but the bequiet straight power 1000W is listed here in the forums as a working PSU for the 30 series.  Any suggestions on anything else I can try? 
 
Thanks for any help guys - I'm desperate here. 
post edited by pianopop9 - 2021/11/08 21:33:42
#1
Sajin
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 00:57:37 (permalink)
Have you tested your system memory for errors?
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aka_STEVE_b
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 05:32:45 (permalink)
you could try all the work listed here --> https://www.tenforums.com/performance-maintenance/102665-event-id-10016-clsid-appid.html
 
but me, I'd just wipe windows and do a fresh install .

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rblaes_99
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 05:51:06 (permalink)
are you using separate power cables from the PSU?
 
it does look like administrator permissions is bugged on windows defender or some other security app.
 
I agree with steve-b.  A clean install is normally the first thing I do.  Hell, I do it twice a year as maintenance so I never do much trouble shooting until I start clean.
 
 


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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 07:08:52 (permalink)
aka_STEVE_b
you could try all the work listed here --> 
 
but me, I'd just wipe windows and do a fresh install .


I am totally good doing that but problem is I can't determine which driver update is the one causing me issues because it keeps happening after my clean installs. 
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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 07:11:09 (permalink)
rblaes_99
are you using separate power cables from the PSU?
 
it does look like administrator permissions is bugged on windows defender or some other security app.
 
I agree with steve-b.  A clean install is normally the first thing I do.  Hell, I do it twice a year as maintenance so I never do much trouble shooting until I start clean.
 
 


Yes - I use 2 power cables from PSU - no daisy chain.  It has to be a nvidia update that is causing these bugs to start - question is which one. 
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rmorse27
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 07:28:18 (permalink)
try this progarm called whocrashed it will give you a better idea of what is causing the problem.

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 http://www.heatware.com/eval.php?id=66896
 
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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 08:09:11 (permalink)
rmorse27
try this progarm called whocrashed it will give you a better idea of what is causing the problem.


Hi Morse.  I did get that yesterday but not sure I'm clear on what my issue is.  Please see below.  I saw one log show possibly CPU overheating so I'm going to apply some new thermal paste today to my water cooler on cpu. 
 
On Tue 11/9/2021 12:02:05 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\110921-6015-01.dmp
This was probably caused by the following module: (nt+0x3F71B0)
Bugcheck code: 0x124 (0x0, 0xFFFFDC067BAE4028, 0xBE000000, 0x800400)
Error:
file path: C:\Windows\system32\ntoskrnl.exe
product:
company:
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 11/9/2021 12:02:05 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: (PSHED!PshedBugCheckSystem+0x10)
Bugcheck code: 0x124 (0x0, 0xFFFFDC067BAE4028, 0xBE000000, 0x800400)
Error:
file path: C:\Windows\system32\pshed.dll
product:
company:
description: Platform Specific Hardware Error Driver
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 11/8/2021 11:29:20 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\110821-6234-01.dmp
This was probably caused by the following module: (intelppm+0x138f)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80455CFB320)
Error:
file path: C:\Windows\system32\drivers\intelppm.sys
product:
company:
description: Processor Device Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.



On Mon 11/8/2021 6:20:47 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\110821-7421-01.dmp
This was probably caused by the following module: (nt+0x3F71B0)
Bugcheck code: 0x124 (0x0, 0xFFFFB2826FCD4028, 0xBE000000, 0x800400)
Error:
file path: C:\Windows\system32\ntoskrnl.exe
product:
company:
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 11/7/2021 2:51:36 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\110721-6421-01.dmp
This was probably caused by the following module: (nt+0x3F71B0)
Bugcheck code: 0x1000007E (0xFFFFFFFFC000001D, 0xFFFFF8077720A412, 0xFFFFB107B0AB70C8, 0xFFFFB107B0AB6900)
Error:
file path: C:\Windows\system32\ntoskrnl.exe
product:
company:
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 11/7/2021 11:44:30 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\110721-6328-01.dmp
This was probably caused by the following module: (nt+0x3F71B0)
Bugcheck code: 0x124 (0x0, 0xFFFFC08E94702028, 0xBE000000, 0x800400)
Error:
file path: C:\Windows\system32\ntoskrnl.exe
product:
company:
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

#8
ty_ger07
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 08:47:54 (permalink)
I would try replacing the video card under warranty.  If a clean install is ruined over and over by an unknown "bad driver" that no one else is having problems with, it is likely the card itself which has the problem.

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CraptacularOne
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 08:55:45 (permalink)
Before you RMA your card, test your memory to make sure it isn't that. 
 
You can use this tool here:
https://www.memtest86.com/download.htm
 
Or you can try this tool here if you don't want to set up a bootable flash drive:
https://hcidesign.com/memtest/download.html
 
Either one will let you know if your RAM is having errors and will report them immediately. 

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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 09:39:22 (permalink)
CraptacularOne
Before you RMA your card, test your memory to make sure it isn't that. 
 
You can use this tool here:

 
Or you can try this tool here if you don't want to set up a bootable flash drive:

 
Either one will let you know if your RAM is having errors and will report them immediately. 


RAM has all tested out fine. I dont think its the card. I think there is a driver issue. 
#11
CraptacularOne
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 09:43:54 (permalink)
pianopop9
CraptacularOne
Before you RMA your card, test your memory to make sure it isn't that. 
 
You can use this tool here:
 
 
Or you can try this tool here if you don't want to set up a bootable flash drive:
 
 
Either one will let you know if your RAM is having errors and will report them immediately. 


RAM has all tested out fine. I dont think its the card. I think there is a driver issue. 


You never stated how or when you tested your RAM

Intel i9 14900K ...............................Ryzen 9 7950X3D
MSI RTX 4090 Gaming Trio................ASRock Phantom RX 7900 XTX
Samsung Odyssey G9.......................PiMax 5K Super/Meta Quest 3
ASUS ROG Strix Z690-F Gaming........ASUS TUF Gaming X670E Plus WiFi
64GB G.Skill Trident Z5 6800Mhz.......64GB Kingston Fury RGB 6000Mhz
MSI MPG A1000G 1000w..................EVGA G3 SuperNova 1000w
#12
pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 09:48:40 (permalink)
CraptacularOne
pianopop9
CraptacularOne
Before you RMA your card, test your memory to make sure it isn't that. 
 
You can use this tool here:
 
 
Or you can try this tool here if you don't want to set up a bootable flash drive:
 
 
Either one will let you know if your RAM is having errors and will report them immediately. 


RAM has all tested out fine. I dont think its the card. I think there is a driver issue. 


You never stated how or when you tested your RAM


I used the exact tool you linked yesterday.  I also did the windows memory test. No errors. That's my fault for not including in the original message that I had done this. 
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ty_ger07
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 09:57:42 (permalink)
pianopop9
 
I dont think its the card. I think there is a driver issue. 

And you are the only one who is having the problem?
 
I wish you luck.

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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 09:58:55 (permalink)
ty_ger07
pianopop9
 
I dont think its the card. I think there is a driver issue. 

And you are the only one who is having the problem?
 
I wish you luck.


I'm not sure I understand the question.  Am I the only one having the issue? 
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aka_STEVE_b
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 10:10:53 (permalink)
I seem to think the errors point to a possible cpu fault/ motherboard problem. .. either or both.
 
you could Win 11 a try  & see if you get the same issues, but I don't think it's your videocard .
 
 

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ty_ger07
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 10:37:07 (permalink)
pianopop9
ty_ger07
pianopop9
 
I dont think its the card. I think there is a driver issue. 

And you are the only one who is having the problem?
 
I wish you luck.


I'm not sure I understand the question.  Am I the only one having the issue? 


If a driver issue caused every 3090 owner to be unable to use their 3090 for more than a few hours at a time, wouldn't you have heard of it?
 
As I said above "If a clean install is ruined over and over by an unknown "bad driver" that no one else is having problems with, it is likely the card itself which has the problem.".  Or it could be the CPU or the motherboard or the RAM or whatever.  I don't know the cause.  I am just saying that I don't believe it is a driver problem.  Not everyone with that CPU is having the same problem.  Not everyone with that motherboard is having the same problem.  Not everyone with that RAM is having the same problem.  Not everyone with that video card is having the same problem.  It isn't just some bad driver sneaking it at some point.
 
A driver (through driver optimizations) could hammer on a hardware weakness and cause it to fail more with one driver version than another driver version; sure.  But if that optimization works for everyone else, is the problem the driver, or the problem the hardware weakness?  If your hardware has a weakness which others' hardware doesn't, isn't your hardware the problem?
post edited by ty_ger07 - 2021/11/09 10:54:32

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rjohnson11
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 10:47:31 (permalink)
If you have another PC or a friend's PC that can handle the video card then see if you swap the card if the same exact issues occur. 

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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 10:55:45 (permalink)
aka_STEVE_b
I seem to think the errors point to a possible cpu fault/ motherboard problem. .. either or both.
 
you could Win 11 a try  & see if you get the same issues, but I don't think it's your videocard .
 
 


appreciate that. The motherboard could definitely be an issue as it is the oldest piece of this machine and not a super high rated product I don't believe.  Are you happy with your ASUS ROG Crosshair VIII Dark Hero? 
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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 10:58:08 (permalink)
ty_ger07
pianopop9
ty_ger07
pianopop9
 
I dont think its the card. I think there is a driver issue. 

And you are the only one who is having the problem?
 
I wish you luck.


I'm not sure I understand the question.  Am I the only one having the issue? 


If a driver issue caused every 3090 owner to be unable to use their 3090 for more than a few hours at a time, wouldn't you have heard of it?
 
As I said above "If a clean install is ruined over and over by an unknown "bad driver" that no one else is having problems with, it is likely the card itself which has the problem.".  Or it could be the CPU or the motherboard or the RAM or whatever.  I don't know the cause.  I am just saying that I don't believe it is a driver problem.  Not everyone with that CPU is having the same problem.  Not everyone with that motherboard is having the same problem.  Not everyone with that RAM is having the same problem.  Not everyone with that video card is having the same problem.  It isn't just some bad driver sneaking it at some point.
 
A driver (through driver optimizations) could hammer on a hardware weakness and cause it to fail more with one driver version than another driver version; sure.  But if that optimization works for everyone else, is the problem the driver, or the problem the hardware weakness?  If your hardware has a weakness which others' hardware doesn't, isn't your hardware the problem?


I understand what you are saying - thank you.  I guess since I had seen a ton of people saying they are getting freezing with these cards I thought maybe it was an issue or just a combination of my setup components.  What's odd is that it works really well MOST of the time. But after a few hours of gaming it will start this freeze/restart pattern and the errors keep pointing to cpu possibly but it's hard to decipher from the logs. I guess at this point I just have to update one piece of hardware at a time to find the issue.  Other problem is the issue is not easily recreated. But once it starts, it is there for days after just an hour of gaming on this thing.  This makes me think it is a heat issue as it tends to happen more after the machine is running for a while and never when I first start. 
 
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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 11:05:41 (permalink)
ty_ger07
pianopop9
ty_ger07
pianopop9
 
I dont think its the card. I think there is a driver issue. 

And you are the only one who is having the problem?
 
I wish you luck.


I'm not sure I understand the question.  Am I the only one having the issue? 


If a driver issue caused every 3090 owner to be unable to use their 3090 for more than a few hours at a time, wouldn't you have heard of it?
 
As I said above "If a clean install is ruined over and over by an unknown "bad driver" that no one else is having problems with, it is likely the card itself which has the problem.".  Or it could be the CPU or the motherboard or the RAM or whatever.  I don't know the cause.  I am just saying that I don't believe it is a driver problem.  Not everyone with that CPU is having the same problem.  Not everyone with that motherboard is having the same problem.  Not everyone with that RAM is having the same problem.  Not everyone with that video card is having the same problem.  It isn't just some bad driver sneaking it at some point.
 
A driver (through driver optimizations) could hammer on a hardware weakness and cause it to fail more with one driver version than another driver version; sure.  But if that optimization works for everyone else, is the problem the driver, or the problem the hardware weakness?  If your hardware has a weakness which others' hardware doesn't, isn't your hardware the problem?


only other reason I mentioned the driver was because this always starts happening right after i update to any nvidia update beyond June 2021.  So I can wipe it again and run an older driver (what I am working on now) but just begs the question - why can I not run the latest drivers without a hardware problem. 
#21
Sajin
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 11:16:50 (permalink)
From those whocrashed reports it looks to be cpu related. You might be able to fix it by increasing/decreasing vcore, or imc voltage. What is the speed of your ram? Looks like you got a 7E bsod too so you should run sfc /scannow and chkdsk /r to fix any corrupted files.
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 11:20:12 (permalink)
maybe you do a fresh install of Windows with the network cable off, then point it to your new driver so windows wont get an older version Nvidia
CPU you could run a cinebench loop and look how its performing
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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 11:29:29 (permalink)
Sajin
From those whocrashed reports it looks to be cpu related. You might be able to fix it by increasing/decreasing vcore, or imc voltage. What is the speed of your ram? Looks like you got a 7E bsod too so you should run sfc /scannow and chkdsk /r to fix any corrupted files.

thanks for that input!  My RAM is 2 of these: 
Crucial Ballistix 3200 MHz DDR4 DRAM Desktop Gaming Memory Kit 32GB (16GBx2) CL16 BL2K16G32C16U4B (Black)
 
any suggestions on how to tweak vcore or imc voltage? do i do that in the bios?  
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Sajin
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 11:41:07 (permalink) ☄ Helpfulby pianopop9 2021/11/09 12:18:43
Tweaking the voltages can be done in the bios. 3200 MHz is higher then the rated imc spec of the 10900k. Try setting your ram speed to 2933 MHz first to see if that might resolve your issues before tweaking voltages.
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pianopop9
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 11:47:56 (permalink)
Sajin
Tweaking the voltages can be done in the bios. 3200 MHz is higher then the rated imc spec of the 10900k. Try setting your ram speed to 2933 MHz first to see if that might resolve your issues before tweaking voltages.

awesome catch! I will try this. thanks! 
#26
Sajin
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2021/11/09 11:49:12 (permalink)
No problem.
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petergroft
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Re: 3090 RTX freezing. I've tried everything for months. Please Help! 2023/03/16 01:47:38 (permalink)
You need to detach your card, rub its slot with a soft rubber, and then fix it again. If it doesn't work, uninstall the graphics card driver and install it again. If both of these tricks don't work, there are strong chances that your graphics card is damaged and you need to replace it.
 
This May Help,
Peter
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