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2nd Time to RMA a Fualty EVGA GTX 1080 FTW DT card for blown VRM Capacitors/Resistors

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Commander_HK47
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2017/10/10 09:34:56 (permalink)
First, i would like to give props to EVGA for their support team. At no point have they given me any hassle regarding setting up RMA request for the first time, and now for the second timed.
 
However with that said, while playing game yesterday, the RMA replacement 1080 FTW DT card i got from EVGA died. Upon removing the back plate, it was found that some of the surface mount capacitors and resistors with in the VRM section of the PCB had exploded damaging the board as it had caught on fire.
This seems to be in line with the area that the first card i had issues with too. I have also found this issue to have been reported online many times that this seems to be a recurring issue with these ACX 3.0 10XX series cards.
 
This first RMA card was noticeably used and refurbished stock. You could tell that this card was used, by the fact that the heatsink and outer shell had scuff marks and or bent edges from the previous owner.
With that in mind, is EVGA still sending old stock with these faulty components for RMAs because i don't want to deal with a 3rd card exploding/catching fire in 6-8 months time again.
 
Regards,
post edited by Commander_HK47 - 2017/10/10 09:40:20
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    bcavnaugh
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    Re: 2nd Time to RMA a Fualty EVGA GTX 1080 FTW DT card for blown VRM Capacitors/Resistors 2017/10/10 11:12:20 (permalink)
    Welcome to the Forum Commander_HK47
    Are you Overclocking the GPU and if so To High for a DT Card?
    What are your Idle Temperatures and Gaming Temperatures?
    Start Another RMA, EVGA will take care of you.
    post edited by bcavnaugh - 2017/10/10 11:15:04

    Be Cautious when Helping Members on this Forum, You May Offend Others. New Horizons   My HFM  DISCLAIMER: *This Post may have just Increased my Post Count*
     


    #2
    Sajin
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    Re: 2nd Time to RMA a Fualty EVGA GTX 1080 FTW DT card for blown VRM Capacitors/Resistors 2017/10/10 11:15:17 (permalink)
    Commander_HK47
    With that in mind, is EVGA still sending old stock with these faulty components for RMAs because i don't want to deal with a 3rd card exploding/catching fire in 6-8 months time again.

    I doubt it as the issue was fixed along time ago.


    #3
    Edome
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    Re: 2nd Time to RMA a Fualty EVGA GTX 1080 FTW DT card for blown VRM Capacitors/Resistors 2017/10/15 00:56:21 (permalink)
    Obviously a card issue especially if the case cooling & gaming temps were otherwise OK.
     
    Pascal throttles itself @ 84C, but of course the VRM has no such limit and depending on the heatsink can reach too high temps.
    #4
    rjohnson11
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    Re: 2nd Time to RMA a Fualty EVGA GTX 1080 FTW DT card for blown VRM Capacitors/Resistors 2017/10/15 01:26:54 (permalink)
    Please notify EVGA tech support.

    Specs: AMD RYZEN 7 1800X, Samsung SM961 M.2, 16 GB Corsair DDR4 memory (CMR16GX4M2C3200C16W), MSI X370 Gaming Pro motherboard  


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