JStrizz
Not going to lie this has been a pretty lackluster experience across the board.
I think EVGA should adopt the motto of under-promising and over-delivering instead of the inverse which is what we've all seen here.
 
I understand that there have been delays, but be transparent with your clients. I would not have had an issue with EVGA saying that my card would not ship for another 2 weeks if it meant that those who pre-ordered their cards would receive it with absolute certainty within that time-frame. 
 
I do have an issue however with daily updates that don't mean anything. And the position that I've found myself in constantly checking to see if there's an update regarding distribution for existing pre-orders via some employee's twitter. 
 
It's just a very frustrating & annoying situation. Just give people a date with certainty that all existing pre-orders will be fulfilled and call it a day. If it's two-weeks out... big deal, but at least people know with certainty.
 
 

At least you could place an order. I was stuck in the hospital during the whole launch and missed my chance to get a pre-order in.
 
I don't care if it takes months, I just want to get in line.

@JStrizz - so you think EVGA is delaying shipping of already completed product just for the hell of it? Really?

Frammish
Guys, I know it’s frustrating but there has been a lot out of both Nvidia’s and EVGA's control on this one. I saw a post somewhere that said there are over 1,600 parts on each Ti card and likely more on the FTW3 since it has extra power phases.

They have to have all the parts to make the boards and two huge typhoons went through the orient just when everyone would be starting up production. There were hundreds killed and one went right into Hong Kong with the onshore side hitting a major manufacturing area.

I was on this train back when the 10 series started shipping and communication was much better but I’d bet it was because there were unbroken supply lines and predictable production schedules. Just based on the communication last time, I would bet that EVGA is trying to get as much information out of China as you are out of EVGA. Again, based on communication during the 10 launch, I’d say if they had the information they would be sharing it. Adam only said their factory is overseas, but even if it wasn’t directly affected by the typhoon, there is no doubt some of the parts needed to build the cards were.

I have no ties to EVGA but it pains to see people so upset over a video card. These kinds of things happen and no doubt will continue to happen with future releases. It just isn't possible to build enough cards up front to meet all demand. You can stock up before you start sales but now you have a huge investment and finance costs, and those who put in the effort to be ready when preorders opened end up having to wait for those who were for whatever reason valid or not, slow to order.

Most who are buying one of these has another computer or video card that can hold them over until these arrive. Had EVGA waited to start selling these until they had stock for all, you wouldn’t even be waiting to see if you got a tracking number tonight. To cover all the demand, they would have to build, warehouse, and pay interest on all cards until November or even December. Maybe even longer.

Can people just settle down and understand the yield is lower on these chips, they can’t produce them as fast as the Pascal. There were two typhoons that really made a mess in the orient at least where components in the cards are made, if not the boards themselves. And EVGA does communicate. I’d rather have Jacob working to expedite production and parts than meeting an e-mail or tweet schedule.

 
I hear and understand what you are saying, however, lets be clear!
THIS IS BUSINESS. NVIDIA should have NEVER promised a release date they KNEW they would fall short of. NVIDIA rushed this launch big time. ALL these companies need to WAIT until they are CERTAIN they can and when they can FILL orders.  We enable this activity by us continuing to pre-order.  
 
I run a business, and if i fail to meet a deadline, or promised delivery date, I get fired and the next guy in line gets the work.
 
We paid a hefty premium for UNTESTED, UNREVIEWED Cards without specs even released. It is our fault partially.
I bought this card based on EVGA track record of customer service, and the FTW proven performance in the past. We were sold a premium card, with no release date, or final specs.
 
I think people just want a clear answer, which I guess EVGA cannot give which is hard to understand fully.  How should I feel about a company that cannot tell me with certainty when they will receive the parts from overseas to then ship to me? You dont know when your shipment is coming?? I just find that HARD to believe.  What does that tell me about your company when you dont know when your products will be available, but you have them for sale. Why do you deserve my money?
 
I really do want this card, and I know if i cancel it, ill end up spending the money elsewhere, and I wont end up getting a Turing card at all. I dont know the rest of your finances, but this card is over two weeks pay for me. I could have made three car payments, so yeah its a bit tough to think about, and easy to get excitable.
 
I do know, this will be the absolute last time I ever buy anything before it is on store shelves. This is my fault for putting my self in this position to be frustrated I guess, but I am very displeased with the way the AIB partners and NVIDIA have handled this RUSHED launch.

They didn’t give a release date. They gave a window. Most would assume there would be some wiggle room. It was a preorder and we aren’t even a week out yet.

If you aren’t ever going to preorder again, and this is that difficult, Brad did offer to cancel your order. Only thing is EVGA is filling preorders first so all you will accomplish is pushing out when you can finally get one.

You guys can complain all you want. It’s not going to accomplish anything but if it makes you feel better, go ahead. I just wanted to remind that there were two major natural disasters and it’s bizarre to think EVGA is wasting warehouse space stockpiling cards and not shipping them just for the hell of it.

I’m out. You guys have fun. I wish you the best on getting your cards soon.

Frammish
They didn’t give a release date. They gave a window. Most would assume there would be some wiggle room. It was a preorder and we aren’t even a week out yet.

If you aren’t ever going to preorder again, and this is that difficult, Brad did offer to cancel your order. Only thing is EVGA is filling preorders first so all you will accomplish is pushing out when you can finally get one.

You guys can complain all you want. It’s not going to accomplish anything but if it makes you feel better, go ahead. I just wanted to remind that there were two major natural disasters and it’s bizarre to think EVGA is wasting warehouse space stockpiling cards and not shipping them just for the hell of it.

I’m out. You guys have fun. I wish you the best on getting your cards soon.

 
 
Yikes, you must get really far with that attitude. None of my posts are complaints. Every single one of my posts is discussing how I think the company should have dealt with the situation and is outlining the perspective of one of their clients.  You genuinely have an issue with reading comprehension because you jumped to an outlandish conclusion before (insinuating that I think EVGA is hoarding cards [lol]) and now you're re-iterating that same statement. But you're also telling me that instead of being pro-active about the situation and attempting to establish a dialogue with EVGA so that they could better serve their clients in the future, that I should "cancel [my] pre-order", am I a child? What purpose would that serve to myself, EVGA, and future clients?
 
Also, they gave several release dates by saying that cards would be going out on specific days... But I digress....
Have a good day
 
EDIT: Actually, yikes
 

Frammish
@Strizz - don’t get pedantic with me. You think all the cards are stockpiled since September? Then why arent they shipping them?

That’s exactly what you were saying. If they have the cards, why wouldn’t they ship them?

Don’t bother. I don’t really care.

 

JStrizz 
It would be absolutely mind-boggling if EVGA did not already have the pre-orders stockpiled in N.A before the last week of September.

 Mind-boggling to me. Reading. Can you do it? 

JStrizz
I did however say that [in my opinion] It would be absolutely mind-boggling if EVGA did not already have the pre-orders stockpiled in N.A before the last week of September.
 
Aka: I would find it to be bad business practice to find yourself in the situation of being incapable to fulfill pre-orders. Try and follow this logic as I'll do my best to explain it.

 
You're going to get everyone's posts deleted because you're incapable of reading and spamming the thread while simultaneously derailing it further because you're wrong. Just stop. 
 
If it isn't clear enough already I will put it in a 3 step process.
 
1) I never said EVGA is hoarding cards
2) I think it's ridiculous that the cards were not READY TO BE SHIPPED already so that they DIDN'T run into issues (which they obviously have)
3) I never said EVGA is hoarding cards.
 
Furthermore, nobody is getting "pedantic" with you. One of us is having a conversation like an adult and explaining the business processes that should have been practiced, and the other one is blocking their ears repeating the same thing.
 
Here it is again, in English.
 

JStrizz the limit for pre-orders is a quantitative value, and at the very least; that quantitative value should have been met and manufactured well before the clients were told they would receive their cards.

 ^ This is me once again, putting in English, what good business practice looks like, and what should have been done. It is unfortunate that this is not the case, but moving forward hopefully this can be done.
 
And this time I actually digress because if I spend anymore time on this I will start billing you. 
I apologize to anyone else who has to read this... It was not my intention and feel free to remove these posts.
Thanks.
 

@JStrizz You can't reason with Frammish, he's too much of a fanboy to realize what people are upset about.

I can definitely understand the frustration as we all sit here and wait for an update. I can’t speak for everyone, but I’ve pre-ordered equipment for years and have never had to deal with this. Waiting for an item with an undetermined date is basically what Kickstarter and the like offer & this is exactly what that feels like. The updates from EVGA were helping to take some of the sting away, but this launch is a mess. I believe other AIBs have launched cards with custom PCBs already and haven’t had a delay quite this long. I do find it weird that the other thread was updated and this one wasn’t...if someone hadn’t posted it in here earlier I would’ve never known & to echo what was said earlier that doesn’t seem real customer friendly. Hopefully with Jacob being MIA in here today we will get a comprehensive update tomorrow 🤷🏾‍♂️

toncij
One of the small problems is the way EVGA handles it. Missing all predicted (large) windows for delivery. While it's mostly NOT EVGA's problem that chips got delayed (due to the fact that nVidia is actually paper launching and lying), they could've been a bit more open and up to date. 
 
Then again, unlike any other manufacturer, EVGA enables us to purchase cards (albeit limited to private 1 card) directly, which makes them still quite ahead of service others provide. 

I would agree with you but as far as I know there is at least one other card released on a custom PCB that was released and made it out to customers & reviewers already.

toncij

Topless_Stang

toncij
One of the small problems is the way EVGA handles it. Missing all predicted (large) windows for delivery. While it's mostly NOT EVGA's problem that chips got delayed (due to the fact that nVidia is actually paper launching and lying), they could've been a bit more open and up to date. 

Then again, unlike any other manufacturer, EVGA enables us to purchase cards (albeit limited to private 1 card) directly, which makes them still quite ahead of service others provide. 

I would agree with you but as far as I know there is at least one other card released on a custom PCB that was released and made it out to customers & reviewers already.

EVGA did too. All manufacturers did so, but retail got almost none. Here and there a few cards and that's it. Currently in Europe you can't buy a single 2080Ti anywhere. Not in stock. Most shops don't have them to order either.
 
nVidia yet again launched a series with no cards ready. No games, no software, no drivers, no cards on the launch day. More than a month in and there are probably only tens of cards worldwide. Reviewers and overclockers had to move to Taiwan, for example, to get cards on spot in Asus factory, because no cards are really out.
 
Now, a million dollar question is why did nVidia rush Turing. :))

EVGA did too?  Please link to a review of the card that this thread is about because I have yet to find one.  If there is then I apologize, but I've been looking for weeks and there are none in any reviewers hands outside of at the nVidia event...and I'm sure those were engineering samples.  Besides, I didn't order from nVidia...I ordered from EVGA and have to bug support, spam refresh buttons, scour twitter & this forum for updates.  On the other hand nVidia sent out updates to its customers.  This might be the norm in this space, but as a first time customer the experience is not ideal and I am definitely soured on the experience.  If I ever pre-order pc parts again at all it probably won't be from here.

Topless_Stang
 
EVGA did too?  Please link to a review of the card that this thread is about because I have yet to find one.  If there is then I apologize, but I've been looking for weeks and there are none in any reviewers hands outside of at the nVidia event...and I'm sure those were engineering samples.  Besides, I didn't order from nVidia...I ordered from EVGA and have to bug support, spam refresh buttons, scour twitter & this forum for updates.  On the other hand nVidia sent out updates to its customers.  This might be the norm in this space, but as a first time customer the experience is not ideal and I am definitely soured on the experience.  If I ever pre-order pc parts again at all it probably won't be from here.

I agree on that part - handling sucks. Being late is what I was talking about.
As far as FTW goes, I think you're right, those (GN) were probably even samples in their hands. Same goes with that Der8auer and Asus, their own factory in TW.

Where is my ftw3? This is preposterous!

Andrew_K
Where is my ftw3? This is preposterous!

We're all waiting, deary, stop clutching your pearls and calm down. 

tenaciousdave
 

How is that a benefit to consumers? All that does is allow EVGA to make more profit by cutting out the middle man (retailers).

Well, if you need em you can get em? :) But yes, you're pretty much right.

striker890
All I want is beeing kept up to date about the status of my order. Yeah it sucks that it's late, but that can happen. But not giving us information is kinda disappointing. Maybe be a bit more transparent?

Well, to be fair, the last update given in the other 2080ti thread was less than 24 hours ago. An update a day is about as much as one should expect. EVGA isn't newegg or Amazon and packing, taping, labeling and shipping takes time. If they only have a few staff members getting these moved out and hundreds or thousands of orders to send... I could see a backlog developing. Can't imagine any other reason as we've seen people get tracking info each day for two days in a row now.

EVGA are rightfully popular (and with high / highest? resale value) because of their reputation for a good warranty and RMA process.
 
Currently both Inno3D and Palit RTX 2080 Ti cards are available in my country (the UK). One seller is shifting these at a £200 mark up... hence he has quite a lot of these unsold. The other retailer that has (or at least had them) in stock was selling them at RRP. But both of these cards have only 2 years warranty, have RMA centres in Hong Kong rather than locally in Europe and also do not allow (or turn a blind eye) to people water-cooling their cards. Therefore both options were unacceptable to me.
 
However other brands also offer user friendly warranties. I point you in the direction of Zotac, for for the RTX series are offering free 5 year warranties provided you register in the first month. Their RMA centre is in the UK... I spoke to them and they turn a blind eye to water-cooling as long as people replace the air cooler for RMAs. Same as EVGA effectively. Also Gigabyte are offering 1 year upgrade to 4 year total warranty on some of their RTX cards. Not all, you need to check their press release. Effective for products registered before year end. UK RMA centre also.
 
You all might find this spready with the details useful:
https://docs.google.com/spreadsheets/d/1Z6HiCZ-GnjGiAlKqa33WawHX4n_KPOKLErQwCAHzyww/edit#gid=0