mwickings
I think you are missing the point...I am complaining about customer service.
 
I have asked EVGA on two occasions and get nothing of value back, we hear but have not had confirmed that the cards in europe that were pre-ordered on the site will go out after the pre-orders from other retailers and could be 1-2 weeks later than their cards (potentially 3 weeks later than USA EVGA site orders).  I asked for comment and conformation on when we can receive the cards, i got nothing back.
 
Yet people asking these questions in the USA get replies to tickets and even on the forums to peoples concerns or quiries, there is still no responce on this thread from EVGA as to when EU website ordered can be expected, this is bad customer service.
 
Now secondly they have said that in the US EVGA are giving priority to their pre-oders on the EVGA store, but in Europe they have said on a 3rd party forum the opposite is true, meaning that customers who go directly to them in Europe are not receiving the same customer service as those in the USA.  In the USA EVGA supply suppliers such as newegg who are many orders of magnatude bigger and more important to EVGA than overclockers.co.uk who only serve the UK.  So why is there this inequality in the customer service offered based on region.  We should be able to trust in the EVGA brand, globally.
 
If these people ordering from other retails were as loyal customers and we know from history (at least in the US) that EVGA prioritises their EVGA webstore customers, then those people would of ordered form the webstore.  But they did not, because they were loyal to overclockers or whichever other retailer they choose, maybe they get all the compontants from them and that is why the used them?

Agree with this. First time going with EVGA and already cancelled my Hybrid on order since 27th. Nearly 3 weeks, no specs, no release date, but super happy to take my money :) I have no problem waiting, but what i dont like is not being kept in the loop. They know their specs, they know their expected date (don't give me "July" bull, you can be more accurate than that). As mwickings has pointed out, £690 is the most expensive price available in the UK, that's what i stumped up 100% for the Hybrid. The Sea Hawk is cheaper, but i paid a premium for this golden "EVGA Service", and as an early adopter and full payment customer, i really expected more. I pick up my MSI Gaming X on Friday. Saved myself £60, a GPU in my hand and from a retailer that i have 100% success in no haggle exchanges if a product is faulty. I'll revisit EVGA for a card in the future i'm sure, but my first experience is pretty poor.

This is hilarious. So am I supposed to presume that I too am entitled to receive my shipment of sausage and bordeaux wine from France before anyone in Europe can consume theirs. 
 
Oh no... I see you reaching for the cork screw. Put it down, I don't have mine yet.
 
 
 

Any news for the EU orders? I've heard that one stock of FTW will arrive in Germany on wednesdey. I hope it's true and that EVGA eu orders will be shipped too!!

Ok, great!!

kirby701
I'm european.  I pre-ordered a 1080 SC back on launch.  I haven't heard anything since.  No email, no updates, and certainly no card.  It's coming up on a month now with no updates.  Still just says "pre-ordered" when visiting my orders page.
 
I'm a patient fellow but the lack of information coming out is really, really frustrating.  I could have bought several 1080's from different sources at this point.

me too but the different is that I'm in "pending verification" and not "preorder". The charge on paypal was done, still waiting

mmm I have bugged the shop system that time i think. The charge the paypal account but something failed (no mail, no order number, ecc) so i contact the support and they open me a order (1/6/2016 eu date): order status: awaiting approval but they charged :S

dont be anxious, There is a possibility that you never receive that card hihi

Thegm963
+1 to that.
As mentioned, on the 31st there was a bug that showed the cards in stock, and we got charged for buying and not preordering them.
Still no word if these will be treated as a normal preorders, or we get some prio since our funds are GONE so we can't look for alternatives or use them unless the order is completely canceled thus lose our queue...

I'm one of that costumer too. We have an "order" not a "preorder". At least in my order history is listed like a normal order. 

GeneralUranus

Thegm963
+1 to that.
As mentioned, on the 31st there was a bug that showed the cards in stock, and we got charged for buying and not preordering them.
Still no word if these will be treated as a normal preorders, or we get some prio since our funds are GONE so we can't look for alternatives or use them unless the order is completely canceled thus lose our queue...

This is an interesting situation, I wonder how they will deal with it. I guess the best case scenario would be to fulfill and ship all (pre) orders in the EU up till the 1st of June with their first shipment. Satisfying both the pre-orders that were placed before the first of June, while simultaneously fulfilling orders that were already charged by accident. 
 
However, given the fact the card is in such high demand and supply seems to be an issue, I guess they got themselves into a pickle. Your card already got charged so you have every reason to expect your baby to arrive first. On the other hand, people who pre-ordered on the 27th/28th probably wouldn't mind having their card charged as well...   

What say the others who have preordered?

I've ordered mine with Amazon UK they sent me an email saying it will be delivered on the 28th June. So here's to hoping.

What say the others who have preordered?




I understand that both of us have the same rights but I did suggest evga refund our money while keeping us in queue, then charging us when it's our turn normally. After a couple of emails, they claimed that was not possible and that we ll actually get prio as soon as they get some stock on eu side. I doubt we are many anyways...

I don't know if you been following up with me and a couple others, but due to a bug, they did indeed took our money as buying an in stock 980ti for example, with paypal invoice, ids, dates and all the proper stuff...

No one cares about EU costumers. NA just got a new stock. Tnx for the consideration EVGA. ASUS or MSI next time ... 
 
 

Amazon have dropped the price of the FTW I had a email saying the 28th for delivery.

Jacob to the rescue, end of next week is the current ETA for our magnificent FTW!