jeanjean15
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Hi . I am writing you because i found some weird stains on the PCB of my two GTX 1070 Ti SC GAMING. Please see pictures attached of the two cards. Can you tell me if i should do a RMA , please ? What does this come from ? Thanking you in advance .  
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the_Scarlet_one
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/27 05:26:47
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jeanjean15
Hi .
I am writing you because i found some weird stains on the PCB of my two GTX 1070 Ti SC GAMING.
Please see pictures attached of the two cards.
Can you tell me if i should do a RMA , please ?
What does this come from ?
Thanking you in advance .
https://s22.postimg.cc/cf...134845_resized_mod.jpg
https://s22.postimg.cc/dh...134845_resized_mod.jpg
It looks like the flux from cleaning off the board after solder and such. You can talk to EVGA support and see what they say, and they may be able to help you out with either getting it replaced or cleaning it off so it doesn’t look like that. I uncovered the links. For some reason posting.cc isn’t slowing the pictures to show.
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jeanjean15
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/27 05:55:38
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Ok , thanks for the answer .
I am going to contact EVGA support to have further informations .
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HeavyHemi
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/27 08:38:08
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jeanjean15
Hi .
I am writing you because i found some weird stains on the PCB of my two GTX 1070 Ti SC GAMING.
Please see pictures attached of the two cards.
Can you tell me if i should do a RMA , please ?
What does this come from ?
Thanking you in advance .
As the other member pointed out that looks like residue from manufacturing. It should come off with a light cleaning with Q-Tips and 90% IPA.
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Tech_RayH
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/27 12:14:28
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That is not normal residue to have on a card, if it is new from retail. It is unlikely to cause any issues that would require an RMA, but it would cause issues when doing an RMA. I would recommend a delicate clean with isopropyl alcohol (as HeavyHemi suggested) as that should be an effective way to clean the PCB.
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HeavyHemi
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/27 12:25:26
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EVGATech_RayH
That is not normal residue to have on a card, if it is new from retail. It is unlikely to cause any issues that would require an RMA, but it would cause issues when doing an RMA. I would recommend a delicate clean with isopropyl alcohol (as HeavyHemi suggested) as that should be an effective way to clean the PCB.
You're right it isn't normal...harmless but not normal. But it does look almost like water. I would assume that this issue is now documented with the product in case of an RMA???
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Tech_RayH
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/27 12:29:09
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That is correct, the forum link is on the account for future verification.
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dwoodward
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/27 21:25:26
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Are you a smoker? Smoke causes all kinda of weird stains inside a PC. Looks like water to me tho tbh. Do you live in a high humidity area? EVGATech_RayH
It is unlikely to cause any issues that would require an RMA, but it would cause issues when doing an RMA. I would recommend a delicate clean with isopropyl alcohol (as HeavyHemi suggested) as that should be an effective way to clean the PCB.
Also... Only EVGA would admit that it doesn't affect the card, yet say that the stains could void a RMA... Another classic example of how far downhill EVGA has gone in the last few years. Hate to say it, but... It's kinda true.
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HeavyHemi
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/28 00:21:50
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dwoodward
Are you a smoker? Smoke causes all kinda of weird stains inside a PC.
Looks like water to me tho tbh. Do you live in a high humidity area?
EVGATech_RayH
It is unlikely to cause any issues that would require an RMA, but it would cause issues when doing an RMA. I would recommend a delicate clean with isopropyl alcohol (as HeavyHemi suggested) as that should be an effective way to clean the PCB.
Also... Only EVGA would admit that it doesn't affect the card, yet say that the stains could void a RMA... Another classic example of how far downhill EVGA has gone in the last few years.
Hate to say it, but... It's kinda true.
It's a new GPU. If someone sent in a GPU for an RMA and, as you say it 'looks like water damage' you're arguing they'd have the right to refuse the RMA for water damage. If they had not documented it, they would be SOL. You're kinda removing the context here. This a new GPU with manufacturing residue or cosmetic issue. I have own issues with EVGA, but lets be fair and complain that this should have never got by QA in the first place... 
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jeanjean15
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/28 07:30:41
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Hi , i am not a smoker and the two cards are working fine . On the other hand , a research shows that several owners have EVGA cards with same stains . See below :  Finally , thermal pads are creating some stains too and especially on EVGA cards...
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the_Scarlet_one
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/28 08:39:25
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☼ Best Answerby jeanjean15 2018/08/28 15:38:25
Thermal Pads to release a little non conductive fluid, but it won’t stain. You could use the isopropyl alcohol to easily clean off the thermal grease that is created.
I would definitely try using some isopropyl alcohol to clean off the pcb and see if it help and looks better for you.
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jeanjean15
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/28 15:39:37
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I ordered a bottle of isopropyl alcohol .
I will inform you if it has solved the problem .
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Tech_RayH
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/28 15:44:39
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It is noted on your account. Should you need to replace the card/s, there would not be any issues.
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Cool GTX
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/28 16:47:34
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 thanks EVGATech_RayH
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Nvidiauser133
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/28 19:01:35
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Happens even with cards sold as new straight from evga, my 1080ti ftw3 had a tiny nick on the side of the pcb. Evga said it should be fine to rma/step up though. They just like to apply the info on your serial number so it can be accepted for rma regardless. Always take pictures during unboxing of anything expensive. Even though in your case would’ve been hard to see unless u specifically took off the back plates.
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jeanjean15
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/30 07:44:23
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EVGATech_RayH
It is noted on your account. Should you need to replace the card/s, there would not be any issues.
Hi . I received the isopropanol alcool and made a try but sadly , it doesn't change anything . Indeed the stains are still there . Please see picture attached . So , can you tell me what i have to do in order to send you back the cards , please ? Thanking you in advance. 
post edited by jeanjean15 - 2018/08/30 07:51:11
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Sajin
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/30 13:40:23
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I wouldn't rma the cards just because of the stains. If the cards are working just keep them.
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ty_ger07
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/30 14:01:44
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jeanjean15
EVGATech_RayH
It is noted on your account. Should you need to replace the card/s, there would not be any issues.
Hi .
I received the isopropanol alcool and made a try but sadly , it doesn't change anything .
Indeed the stains are still there . Please see picture attached .
So , can you tell me what i have to do in order to send you back the cards , please ?
Thanking you in advance.
Obtaining a warranty replacement is your choice. I won't say "I wouldn't". First the card would have to be registered to your account. From EVGA's reply, it sounds like it is registered to your account already. Then, you would create a support request. https://www.evga.com/support/ticket/support.aspxThen, after stating your dissatisfaction in the support request and exhausting solutions, EVGA would agree to start the RMA process. https://www.evga.com/support/evgarma1.aspOr, sometimes, EVGA just proactively starts the RMA process after reading your post here on the forum, without requiring you to create an additional redundant support ticket.
post edited by ty_ger07 - 2018/08/30 14:04:13
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jeanjean15
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/31 08:15:49
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Sajin
I wouldn't rma the cards just because of the stains. If the cards are working just keep them.
Hi. I wanted to resell them in order to buy a new RTX 2080 Ti but i don't want to have any trouble with the futur buyer if he don't want the cards because of the stains .
post edited by jeanjean15 - 2018/08/31 08:26:26
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HeavyHemi
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/31 08:23:36
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jeanjean15
Sajin
I wouldn't rma the cards just because of the stains. If the cards are working just keep them.
Hi.
I want to resell them in order to buy a new RTX 2080 Ti but i don't want to have any trouble with the futur buyer if he don't want the cards because of the stains .
You can't both resell and RMA the same product. So, since EVGA cannot decide for you, either you RMA the cards or you don't. Do you have the option of returning them to the retailer for a refund?
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AHowes
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/31 08:23:52
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Edit: forget what I said there.. this pics are bad.. not normal staining after looking at your first pics. Maybe try a qtip dipped in acetone.. a good strong nail polish remover.. clean up with the rubbing alcohol.
post edited by AHowes - 2018/08/31 08:29:19
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jeanjean15
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/31 08:38:02
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AHowes
Those stains will/would be on all card since the beginning of electronics. Most likely what your seeing is just caused by heat, which is totally normal.
Best bet is to sell them since you know there good cards. If you do an rma and hope to score bigger profits selling a sealed rma used/referbished card it could come back to bite you if the other card is no good. Happens more then you know.
I don't know if this is really normal because this is the first time that i notice such stains . Indeed , i had a lot of cards in the past and never saw that before .
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jeanjean15
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/31 08:44:45
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ty_ger07
jeanjean15
EVGATech_RayH
It is noted on your account. Should you need to replace the card/s, there would not be any issues.
Hi .
I received the isopropanol alcool and made a try but sadly , it doesn't change anything .
Indeed the stains are still there . Please see picture attached .
So , can you tell me what i have to do in order to send you back the cards , please ?
Thanking you in advance.
Obtaining a warranty replacement is your choice. I won't say "I wouldn't".
First the card would have to be registered to your account. From EVGA's reply, it sounds like it is registered to your account already.
Then, you would create a support request.
Then, after stating your dissatisfaction in the support request and exhausting solutions, EVGA would agree to start the RMA process.
Or, sometimes, EVGA just proactively starts the RMA process after reading your post here on the forum, without requiring you to create an additional redundant support ticket.
I confirm to you that i am requesting a RMA for the two cards . Please tell me if i have to state my dissatisfaction in the support request or if this post is enough to start the RMA . Thanking you in advance for your help.
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HeavyHemi
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2018/08/31 09:45:03
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jeanjean15
ty_ger07
jeanjean15
EVGATech_RayH
It is noted on your account. Should you need to replace the card/s, there would not be any issues.
Hi .
I received the isopropanol alcool and made a try but sadly , it doesn't change anything .
Indeed the stains are still there . Please see picture attached .
So , can you tell me what i have to do in order to send you back the cards , please ?
Thanking you in advance.
Obtaining a warranty replacement is your choice. I won't say "I wouldn't".
First the card would have to be registered to your account. From EVGA's reply, it sounds like it is registered to your account already.
Then, you would create a support request.
Then, after stating your dissatisfaction in the support request and exhausting solutions, EVGA would agree to start the RMA process.
Or, sometimes, EVGA just proactively starts the RMA process after reading your post here on the forum, without requiring you to create an additional redundant support ticket.
I confirm to you that i am requesting a RMA for the two cards .
Please tell me if i have to state my dissatisfaction in the support request or if this post is enough to start the RMA .
Thanking you in advance for your help.
You should contact EVGA directly to start the RMA process. The poster you replied to has nothing to do with the RMA process. There's an entire section here to explain how to do this: https://www.evga.com/warranty/rmaprocess/
post edited by HeavyHemi - 2018/08/31 09:47:54
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Lex__1
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2022/10/02 07:55:43
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Hi guys. I did not create a separate topic, I have the same video card - EVGA GTX 1070 Ti SC Gaming ACX 3.0 Black Edition (08G-P4-5671).
Grease stains began to appear on the circuit board and on the backplate. Looks like the silicone in the thermal pads is leaking. Can someone tell me what thickness and number of thermal pads need to be prepared for this video card in order to replace the old ones? And advice, what characteristics should thermal pads have in terms of thermal conductivity and elasticity?
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EVGATech_DanielM
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2022/10/07 14:42:54
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Lex__1
Hi guys. I did not create a separate topic, I have the same video card - EVGA GTX 1070 Ti SC Gaming ACX 3.0 Black Edition (08G-P4-5671).
Grease stains began to appear on the circuit board and on the backplate. Looks like the silicone in the thermal pads is leaking. Can someone tell me what thickness and number of thermal pads need to be prepared for this video card in order to replace the old ones? And advice, what characteristics should thermal pads have in terms of thermal conductivity and elasticity?
Baseplate (Narrow) Pad: 26mm x 93.4mm x 1.5mm +/-0.1mm thickness Backplate (Wide) Pad: 58mm x 93.4mm x 2mm +/-0.1mm thickness
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lastsamurairick
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2022/10/07 15:38:52
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My Old EVGA 570 had big looking stains like that but I knew was not harmful to GPU so I left alone it was 7 yrs before that card died out.
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Lex__1
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2022/10/09 08:14:09
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EVGATech_DanielM Baseplate (Narrow) Pad: 26mm x 93.4mm x 1.5mm +/-0.1mm thickness
Backplate (Wide) Pad: 58mm x 93.4mm x 2mm +/-0.1mm thickness
Thank you. I ordered 1.5mm. 2 mm until I replace it, I'll look at its condition. lastsamurairick
My Old EVGA 570 had big looking stains like that but I knew was not harmful to GPU so I left alone it was 7 yrs before that card died out. Silicone grease itself is safe, as it has dielectric properties. But the adhering of dust may change its property. Also, the thermal pad releasing silicone changes its heat dissipation properties. I understand that 7 years is the period when it is time to replace the equipment. But if there is a need to extend the life of the equipment, then it is necessary to carry out preventive maintenance of the thermal interface. Thanks to all. I will change the thermal pads, take photographs - the state after 5 years without prevention.
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Lex__1
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2022/10/11 08:38:25
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Today came the ordered thermal pads and thermal paste. Replacing the thermal interface is one of the main purposes, as I noticed greasy spots already on the outside of the video card. The temperature of the video card was within normal limits. Also, the goal was to clean the PCB and components of the board, from oil and dust. Silicone oil was released from the thermal pads, which flooded most of the PCB, and the components of the board. Dust adhered tightly to the components, which did not allow to clean the video card well with compressed air. The pictures show the state of the video card components after 5 years of operation. Everything was cleaned degreased, replaced the thermal pads, assembled, the video card works properly, there are no strong changes to reduce the temperature.   
post edited by Lex__1 - 2022/10/11 08:47:59
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Hoggle
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Re: weird stains on PCB of my two GTX 1070 Ti SC GAMING
2022/10/11 13:17:10
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Lex__1
Today came the ordered thermal pads and thermal paste.
Replacing the thermal interface is one of the main purposes, as I noticed greasy spots already on the outside of the video card. The temperature of the video card was within normal limits.
Also, the goal was to clean the PCB and components of the board, from oil and dust. Silicone oil was released from the thermal pads, which flooded most of the PCB, and the components of the board. Dust adhered tightly to the components, which did not allow to clean the video card well with compressed air.
The pictures show the state of the video card components after 5 years of operation.
Everything was cleaned degreased, replaced the thermal pads, assembled, the video card works properly, there are no strong changes to reduce the temperature.
Did the deep cleaning lower temperatures more than the canned air cleaning did? I wasn’t clear if the “no strong changes to reduce the temperatures” was meaning you didn’t do anything major when putting it back together or that the canned air cleaning was close enough to clean that getting it perfect was not important to lower temperatures.
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