EVGA

Answeredresolved - EVGA declined original invoice

Author
EVGAGTW
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2018/06/26 09:34:43
  • Status: offline
  • Ribbons : 0
2019/09/27 04:44:13 (permalink)
Hello,

I am in process of my 1st and hopefully last time RMAing something. Today I got mail from EVGA that my invoice had few errors such as :

Invoice submitted is illegible.
Purchase location, Name, and/or Date of purchase does not match registration.
Part number on invoice does not match RMA request.
Price is not shown. (Required for Step-up approval)
Invalid, incorrect or modified invoice

Only thing I can think off is the date is off by less then 5 days as when I got the GPU and registered it I didnt have invoice in my hands. Could that be reason for the invoice fail?
 
 
edit by Cool GTX added resolved to title
post edited by Cool GTX - 2019/09/27 11:25:01
#1
EVGAGTW
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2018/06/26 09:34:43
  • Status: offline
  • Ribbons : 0
Re: EVGA declined original invoice 2019/09/27 05:34:17 (permalink) ☼ Best Answerby Cool GTX 2019/09/27 09:56:30
Nevermind looks like RMA has been accepted thanks anyways :)
#2
EVGATech_BrandonO
EVGA Tech Support
  • Total Posts : 111
  • Reward points : 0
  • Joined: 2018/11/20 11:46:20
  • Location: EVGA
  • Status: offline
  • Ribbons : 0
Re: EVGA declined original invoice 2019/09/27 07:21:53 (permalink)
Glad to hear that things ended up fine! :D If you ever do have an issue like this in the future try calling in as support would be able to tell you why something like would have happened.
Have a nice day!

Have a moment? Please rate our service
#3
Cool GTX
EVGA Forum Moderator
  • Total Posts : 18170
  • Reward points : 0
  • Joined: 2010/12/12 14:22:25
  • Location: Folding for the Greater Good
  • Status: offline
  • Ribbons : 114
Re: EVGA declined original invoice 2019/09/27 09:56:25 (permalink)
glad it has been resolved - getting the RMA

RTX Project EVGA X99 FTWK-5930K,EVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 3-GPU Water Loop 1600P2  AIO Folding  1080Ti FTW3 Hybrid, 1200P
Thank You for Your Support


#4
GTXJackBauer
CLASSIFIED ULTRA Member
  • Total Posts : 6622
  • Reward points : 0
  • Joined: 2010/04/19 22:23:25
  • Location: (EVGA Discount) Associate Code : LMD3DNZM9LGK8GJ
  • Status: online
  • Ribbons : 37
Re: EVGA declined original invoice 2019/09/27 11:03:58 (permalink)


Use this Associate Code at your checkouts, to get 5%-10% discounts on all your EVGA purchases:
LMD3DNZM9LGK8GJ
Use this Rewards Code below when registering your EVGA products. 
(Make sure to upload your invoice.)
#5
Jump to:
  • Back to Mobile