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problem of RMA closed however did not show replacement serial number

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Kay_nyc
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2022/01/26 18:59:09 (permalink)
RMA Number: 5421220119668305
 
today the open RMA disappeared and it says that RMA closed, however on the replacement product info the serial number shows blank. Does this mean my RMA is not approved? and my original product is sent back?
post edited by Kay_nyc - 2022/01/26 19:03:13
#1

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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: problem of RMA closed however did not show replacement serial number 2022/01/26 19:06:22 (permalink)
    No, it just takes time to update. Give it a bit. As far as I remember, you will receive an email as well, once the replacement is shipping.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #2
    Kay_nyc
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    Re: problem of RMA closed however did not show replacement serial number 2022/01/26 19:09:20 (permalink)
    I only received this:
     
    ##
    Your product sent in on Standard RMA 5421220119668305 has been received by our RMA department for processing.

    Please allow 1-2 business days for your RMA to process. Once processed, your replacement will be shipped to your shipping address, and a tracking number emailed to you. If there are any issues with the product, you will be contacted with further information.
    ##
     
    it does not say that a replacement is sent
    #3
    the_Scarlet_one
    formerly Scarlet-tech
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    Re: problem of RMA closed however did not show replacement serial number 2022/01/26 19:21:01 (permalink)
    Please read:
    the_Scarlet_one
    No, it just takes time to update. Give it a bit. As far as I remember, you will receive an email as well, once the replacement is shipping.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #4
    EVGA_RMA_JaysonC
    RMA Management
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    Re: problem of RMA closed however did not show replacement serial number 2022/01/27 09:02:55 (permalink)
    Kay_nyc
    I only received this:
     
    ##
    Your product sent in on Standard RMA 5421220119668305 has been received by our RMA department for processing.

    Please allow 1-2 business days for your RMA to process. Once processed, your replacement will be shipped to your shipping address, and a tracking number emailed to you. If there are any issues with the product, you will be contacted with further information.
    ##
     
    it does not say that a replacement is sent




    Hello Kay_nyc,
     
    I can confirm that your RMA has been completed and was shipped out yesterday.  Please check your email for a message from UPS either in your inbox or spam/junk folders if necessary referencing the tracking number in route to you.
     
    For your convenience, I have sent another email from our system with your tracking number to you.  
     
    Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

    #5
    Kay_nyc
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    Re: problem of RMA closed however did not show replacement serial number 2022/01/27 09:51:41 (permalink)
    thanks a lot
    #6
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