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Micro 2 X99 Advanced RMA still awaiting approval (UK)

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Kadri959
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2018/04/24 06:06:28 (permalink)
Hi all,
 
I submitted my RMA request successfully last Wednesday as my Micro 2 board (131-HE-E095) has suddenly as of 2 weekends ago not been turning on at all (no lights/no fans spinning up etc but 5vsb LED on motherboard lit) when the power button on my case or even the onboard button is pressed (psu isn't the issue as I tried powering on with another psu that works fine and it didn't work plus removed all other components and tried outside the case). I'm pretty certain through process of elimination that the board is faulty unless anyone has any other ideas.
 
After submitting the Advanced RMA I have had no approval since then (it will have been 4 and a half business days at the end of today), is this typical for approval or is something amiss? The email confirming the RMA request had been submitted stated it would take 1 - 2 business days to process so I'm a little concerned. I have already submitted my purchase invoice prior to this. 
 
Thanks.
post edited by Kadri959 - 2018/04/24 06:47:19
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5 Replies Related Threads

    bdary
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    Re: Micro 2 X99 Advanced RMA still awaiting approval (UK) 2018/04/24 07:35:02 (permalink)
    Welcome to the fourms...
     
    You may want to contact EVGA support on the phone in your area just to verify things are moving forward.  https://www.evga.com/about/contactus/
     
    While you're waiting, you may want to unplug and reconnect your 24 pin board plug just to verify it's securely in place.


     
     
     
     
     
     
     
     
     
    #2
    Sajin
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    Re: Micro 2 X99 Advanced RMA still awaiting approval (UK) 2018/04/24 10:20:08 (permalink)
    Moving thread to evga warranty section.
    #3
    _JeffP
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    Re: Micro 2 X99 Advanced RMA still awaiting approval (UK) 2018/04/24 21:43:29 (permalink)
    Hello,
     
    Approvals in the EU region do take longer than the US, we appreciate your patience and your RMA will be approved when the EU RMA team is able to review it. 

    Everything is security. 
    #4
    Kadri959
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    Re: Micro 2 X99 Advanced RMA still awaiting approval (UK) 2018/04/25 05:43:27 (permalink)
    Hey guys, thanks for your responses. Appreciate the suggestion, bdary, made sure that the 24pin and the 8pin were in correctly prior to making the RMA request unfortunantely.
     
    Jeff - many thanks for the info, I will continue to be patient.
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    bdary
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    Re: Micro 2 X99 Advanced RMA still awaiting approval (UK) 2018/04/25 10:08:31 (permalink)
    Kadri959
    Hey guys, thanks for your responses. Appreciate the suggestion, bdary, made sure that the 24pin and the 8pin were in correctly prior to making the RMA request unfortunantely.
     
    Jeff - many thanks for the info, I will continue to be patient.


      Good luck with your RMA.  Hope all goes well...


     
     
     
     
     
     
     
     
     
    #6
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