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Z20 keyboard hangs | firmware 1.38

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kalindR
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2024/07/30 10:59:53 (permalink)
when I need to press multiple keys simultaneously for little longer, then sometime keyboard hangs .. i checked on different pc and operating systems.
Like when such thing happens during game .. my player keeps jumping or keeps running ( even if i disconnect and reconnect keyboard then also..!! )
 
during this none other keyworks but mute key works.!
i need to disconnect and reconnect keyboard multiple time like (8-10 times) then keyboard starts again.
 
my z20 firmware is firmware 1.38
polling rate is : 1000
no macro defined.
 
if anything more i need to share.. pls let me know.. but I request to resolve.
post edited by kalindR - 2024/07/30 11:04:40
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    bdary
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    Re: Z20 keyboard hangs | firmware 1.38 2024/07/31 08:01:11 (permalink)
    If the keyboard performed normally on the previous firmware version than I would go back to it or whichever version you previously had.  You may need to contact EVGA support for this. 
    https://www.evga.com/support/custsupp.asp
     
    post edited by bdary - 2024/07/31 08:15:15


     
     
     
     
     
     
     
     
     
    #2
    Cool GTX
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    Re: Z20 keyboard hangs | firmware 1.38 2024/07/31 16:53:48 (permalink)
    What is KB plugged into?  Directly into MB back panel, Case USB port, monitor USB port or a Hub?  USB 2.0 or 3.0 ?
     
    Are you using Unleash RGB 1.0.25?
     
    OS?
     
    Tell us some basics about your PC hardware:
     
    How are USB port power is setup? sleep?
     
    Fast Boot off in BIOS?
     
    Fast startup off in OS?

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