• "Narrow" thermal pad for inductors: ~1.8mm x ~27mm x ~109mm
  
• "Wide" thermal pad for rear-side of PCB: ~2mm x ~56mm x ~109mm
  
• Thermal compound. Ours was 5W/mK, but the kits will vary based on supply.
  

jedkoh
Before I start, I would like to apologize if my post sounds like a flame post to some of y’all. I just would like to take the opportunity to voice out my concerns as a new owner of GTX 1070 FTW.
 
I am from Malaysia whereby EVGA does not have an official presence over here however this brand has a certain appeal in the market being rare and generally perceived higher quality compared to regional brands based within fellow Asian countries no thanks to multiple positive reviews via reputable sites and youtube reviewers.
 
Here I am after receiving a paltry one-month worth of job bonus totaled to RM 4,000. I have decided to upgrade my existing PC and decided to get myself a GTX 1070 FTW from Amazon US (after conversion it cost me RM 2300, which to me was a rather huge savings compared to the local price of RM 2600. The RM 300 savings would allow me to procure a decent EVGA 500B PSU to tie me up for the time being.
 
I have to say that the experience of getting an EVGA card has nothing but a disappointing one. I am not entitled to the Powerlink promo, not entitled for the Gear of War 4 code giveaway. Being a ham-handed fella, I have asked my local IT online forum members whether anyone is willing to assist in helping to apply the said cooling pads (if I can get my hands on, fingers crossed) and none of them are willing as to avoid any negative repercussion stemming from the DIY MOD. The subsequent alternative was to send over to EVGA’s Technical offices in Taiwan for the RMA exchange and postage alone will cost me approx. RM 200
 
This is as opposed to my experience I had assisting my office colleague in his Polaris card from a certain Taiwanese brand with a penchant for gaudy dragon images on their gaming range products. (I did not buy that brand because initially I still don't wish to make my system internals to look like a disco-fied Chinese restaurant, and yes I am Chinese for the record). This brand was actually very helpful in situations such as bricked cards due to crappy BIOS mods, willing to accept RMA after my colleague unscrewed the backplate, etc). This company may not have all the bells and whistles of free gifts, step up programs etc but to me a simple personalized call with a supporting follow-up email really sealed the deal for me for my next upgrade in the near future (since this company has products for Nvidia cards too).
 
I am not here to ask for full refund neither for a free, all cost bearing RMA program, but I just humbly appeal the corporate heads to consider having a regional technical office either in Malaysia or even Singapore to serve the greater part of South East Asian countries and also to have the step up program extended to our end also not just limited to luxury confines of certain Western Hemisphere countries at the very least in the foreseeable future. With the current situation in hand, I am anticipating a rather huge cut down in resell prices for my card in the foreseeable future should I decide to upgrade to a better card.
These are my rant after blowing 65% of my monthly salary (which is the same of amount of my received bonus) on a GPU which I had high hopes for but just gave me concerns and trepidation time and again after receiving it within less than a month.
 
Thank you for reading.

seahawkgfx
Bette extend the warranty to 5 years for users doing the mod.

seahawkgfx

milanovic

seahawkgfx
Bette extend the warranty to 5 years for users doing the mod.

 
How many of them would actually benefit from that warranty? :-) I don't think many of us here would use these cards even after 3 years from now. :-)

It would probably improve the resale value though.

seahawkgfx

milanovic

seahawkgfx
Bette extend the warranty to 5 years for users doing the mod.

 
How many of them would actually benefit from that warranty? :-) I don't think many of us here would use these cards even after 3 years from now. :-)

 
It would probably improve the resale value though.

ilyama
Please answer me...
If I dont overclock, I will not in the future (or a little one), I put an agressive fan curve, the fan is 57% when I play BF1 and I have a maximum temperature of 55 degres, this is very low for a gpu...
We agree that the pads is not necessary for me ? If it's necessary for my usage, the problem is bigger that we all think... 

milanovicps. I've requested thermal pads days ago and apart from automatic confirmation email no signs of shipping what so ever.

carb1de

Scarlet-Tech

carb1de
my 1070 FTW hits 82°C at 1440p approx. 100-130 average FPS on standard fan profile (playing DOOM). it also crashes with an odd checquerboard back to desktop.

if I flash this bios, and install the pads, will the problem go away, or has the memory now been cooked? as I understand it, the actual VRM temp isn't so much of an issue as the heat soak to the memory with a max 95°C operating temp?

When does the actual burning of components happen? after VRM temp has been sat above ###°C sustained?

Didn't realise the brilliant advance rma service is only available if you take it out with the first 30 days of registration. so I will be left without a video card if it dies?

Can't believe I didn't buy the MSI gaming x for the same price! miffed!

Have you check your gpu to see if it has micron memory? If you have micron memory, have you updated the bios for micron memory? If jot, you should do that now, and see if it helps.

I do have the micron memory, but wasn't sure, if i flash to the micron fix bios, then flash this latest fan fix bios, whether i lose the fix for micron? the latest bios addresses only the fan profile, so i assume it is stock shipped bios and will undo the micron fix?
 
Also, you put my comment about advance RMA in bold, does that mean I was wrong? can I pay extra to organise an advance replacement?
 
It's just that I wanted to buy a good GTX 1070, then just use it for a few years, now it seems (to ensure reliable operation and a lifetime comparable to other manufacturers) I need to:
 
1. Bios flash for micron memory to fix high/low load state voltages causing crashes and chequerboards
 
2. Bios flash to have the fan on constant to avoid overheating
 
3. disassemble product to check if the standard thermal pads are even touching the VRM and memory modules
 
4. Order and fit additional thermal pads to bring product cooling in line with other manufacturers
 
I know people are going to say "you don't need to do anything, there's no problem with this or any EVGA product, just use it" and that actually may be true, but the fact it doesn't work reliably straight out of the box, and I have to create a user account and post here and spend time working as a technical support engineer for my own product is a tad tiring, and it sows the seed of doubt about QC within EVGA.
 
Maybe I'll just do 1. and set my own fan profile and just hope my card doesn't melt and try to forget about the whole thing. £450 / $550 / €500 for a brand new, top of the line card manufactured by a company with the best support (apparently) in the business, I would have expected an advance RMA with all the issues attended to thrust at all owners, but maybe that's too much to hope for!