Hi, I just received the XR-1 today and OBS isn't recognizing the device / not getting any input. Only getting a black screen on obs. I have tried to do the following:
- disable hdcp on the ps4 AND on the device itself
- download the xr-1 driver
- tried several different obs programs (studio, streamlabs), uninstalled and reinstalled obs studio
- restart everything several times
 
It is all connected correctly to the PS4, and to the PC on a USB3.0 port. Yet still only black screen, obs saying the device has 'no signal'. I'm out of ideas and incredibly frustrated. Please help.   
 
EDIT - FINALLY got it to work...something about the webcam I use interfering with the port on the PC...anyway, I now have a new problem...SOUND.
 
I have added the xr1 in obs as the audio output capture source, and it just emits static. Have I done this right, or am I missing something?

Hey alegion, have you tried resetting the device by holding down the center nob until it flashes white?

Are other devices working? Also try loading up the Windows Webcam application and see if it shows there.

Can you add a screenshot of your settings in OBS? make sure that the audio source is set to XR1.

Can you try disabling HDCP on PS4? May need to install software and disable HDCP on XR1 as well.

I have this same issue with my PC... disabled HDCP on the XR1... my nvidia card recognized HDCP is off... iun OBS... screen will at first freeze after ~20 seconds... and then if I try to deactivate/reactivate I just get a blank screen...

im gonna try this ,my ps4 is doing the same thing, but  the software wil not boot up on my pc  i installed a couple times, and rebooted pc but the software wont start up, im at work, gonna try to disable hdcp when i get hpme  dont no what to do about the software

christ, i have had nothing but issues with this thing so far. im about ready to take it back to best buy

opticalbeard
christ, i have had nothing but issues with this thing so far. im about ready to take it back to best buy

I have had similar issues with my unit... I returned it to evga per their RMA... they sent me a 'new' unit... same issues.

Sure...
 
I have been having this problem since the moment I received the device... and contacted support 5 days after I received it to let them know I was having issues.  I've done everything they have asked... here is what I do.. note:I use an elgato already (have for a year) and know how the capture cards work... the elgato works fine in this identical set up.  I had heard EVGA had a card and wanted to see about replacing my elgato.... or at least having another option.
 
I connect the XR1 as per the instructions.  Whether I use my powered usb hub or plug directly in is irrelevant... I've tried both with identical results (both work.. with the elgato).  I turn OBS on... I create a video capture device for the XR1.. in OBS I see the monitor picture pop up... might even see my mouse move a little.. in ~20 seconds the screen in OBS freezes entirely.  Attempts to activate/deactivate the XR1 result in it not even showing any picture whatsoever... 1 time.. I got it to stream for 8 hours I think?  Next time after fighting with it.. 1 or 2 hours.. then.. never again.  Finally evga allowed me to RMA.... when it seemed like my pc would no longer even detect the device... and then the device they sent back.  Same problem.. except I've never successfully streamed with it.
 
When I was first told I could RMA the device I was surprised to discover I had to pay to ship it back and asked if I could instead please send it back for a refund if I had to pay to send it back anyway... I was afraid the problem would resurface on the replacement device (as it did)... and I was already stressed out and frustrated from struggling with this piece of equipment.... I was told that I could not get a refund since it was not within the 14 days of receipt of product.  I replied letting support know that I had pointed out the original issue 5 days after receipt.. and I never received a response... so I reluctantly paid for and RMA'd the device.
 
Last week I attempted what support had asked... sent them the results (3/8)... and have heard nothing back.....

Who would of thought it was the hdcp on a PlayStation 4. Thanks for the information :)

Fearce
I was having very similar problems. Sound would come through Streamlabs OBS, but video would either go to a black screen after a few seconds, or just freeze on whatever it had been outputting for those few seconds. Disabling HDCP seemed to help at first, but after less than a minute the video would freeze again. I thought maybe I needed to switch around the usb cables? My TV and consoles are several feet away from my desktop PC, so I was using usb 3.0 extension cables to reach. Swapped the weird usb cable splitter and my two extensions for a single usb-c to usb-c cable (thankfully my motherboard has one unused usb-c port). Immediately fixed all my problems. Video and sound both coming through just fine now. That was with my PS4, haven't tried my switch yet. So maybe there's some data or power loss when using cable extensions with the included splitter?

Had the black screen issue described by a few in this thread, but OBS was picking up sound just fine and the passthrough was working.  Swapping that "weird usb cable splitter" that comes with the XR1 with a normal USB C 3.0 cable fixed the issue.  After swapping the cables, I had to remove and re-add the XR1 as a source in OBS to get the video to update, but it's working consistently now.  Thanks for the idea!