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How long does EVGA generally take to respond to a ticket?

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theSlicefactor
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2024/11/05 01:35:48 (permalink)
I'm looking to initiate an RMA for my 3090, and I raised a support ticket on Sunday 3rd Nov AEDT. I clicked submit and the page reloaded however I received no notification that my message was sent or received any acknowledgment email. Of course I'll wait a few days before sending another one if I don't hear back, but I'm curious how long people have usually waited for a response.

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    Cool GTX
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    Re: How long does EVGA generally take to respond to a ticket? 2024/11/05 02:03:14 (permalink)
    Hello
     
    I'm not sure how fast the Australian Zone, service center responds.  https://tw.evga.com/Support/ticket/support.aspx
     
    If after 2 business days, you do not receive a reply you can email US headquarters. Support@EVGA.com (West Coast of USA)
     
     
    The time difference (13 hours?) will complicate/ slow communications with EVGA USA offices

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