EVGA

How long does EVGA generally take to respond to a ticket?

Author
theSlicefactor
New Member
  • Total Posts : 25
  • Reward points : 0
  • Joined: 2022/04/29 19:44:57
  • Status: offline
  • Ribbons : 0
2024/11/05 01:35:48 (permalink)
I'm looking to initiate an RMA for my 3090, and I raised a support ticket on Sunday 3rd Nov AEDT. I clicked submit and the page reloaded however I received no notification that my message was sent or received any acknowledgment email. Of course I'll wait a few days before sending another one if I don't hear back, but I'm curious how long people have usually waited for a response.

EVGA RTX 3090 FTW3 Ultra | Ryzen 9 5950x | 64GB Corsair Vengeance Pro SL | Asus ROG Crosshair VIII Hero | Samsung 970 Evo Plus 2TB | Metallic Gear Neo Qube.
#1

3 Replies Related Threads

    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 31062
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Folding for the Greater Good
    • Status: offline
    • Ribbons : 123
    Re: How long does EVGA generally take to respond to a ticket? 2024/11/05 02:03:14 (permalink)
    Hello
     
    I'm not sure how fast the Australian Zone, service center responds.  https://tw.evga.com/Support/ticket/support.aspx
     
    If after 2 business days, you do not receive a reply you can email US headquarters. Support@EVGA.com (West Coast of USA)
     
     
    The time difference (13 hours?) will complicate/ slow communications with EVGA USA offices

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

    Older RIG projects RTX Project  Nibbler


     When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
    #2
    EVGATech_ChrisB
    EVGA Tech Support
    • Total Posts : 1918
    • Reward points : 0
    • Joined: 2007/05/14 16:19:27
    • Status: offline
    • Ribbons : 1
    Re: How long does EVGA generally take to respond to a ticket? 2024/11/05 11:42:36 (permalink)
    Dear theSlicefactor,
     
    I checked and I am not showing any pending tickets in our system.  Can you please email your question to Support@EVGA.com so we can assist you?
     
    theSlicefactor
    I'm looking to initiate an RMA for my 3090, and I raised a support ticket on Sunday 3rd Nov AEDT. I clicked submit and the page reloaded however I received no notification that my message was sent or received any acknowledgment email. Of course I'll wait a few days before sending another one if I don't hear back, but I'm curious how long people have usually waited for a response.







    #3
    theSlicefactor
    New Member
    • Total Posts : 25
    • Reward points : 0
    • Joined: 2022/04/29 19:44:57
    • Status: offline
    • Ribbons : 0
    Re: How long does EVGA generally take to respond to a ticket? 2024/11/07 00:39:18 (permalink)
    EVGATech_ChrisB
    Dear theSlicefactor,
     
    I checked and I am not showing any pending tickets in our system.  Can you please email your question to Support@EVGA.com so we can assist you?
     
    theSlicefactor
    I'm looking to initiate an RMA for my 3090, and I raised a support ticket on Sunday 3rd Nov AEDT. I clicked submit and the page reloaded however I received no notification that my message was sent or received any acknowledgment email. Of course I'll wait a few days before sending another one if I don't hear back, but I'm curious how long people have usually waited for a response.






    Done. Thanks.

    EVGA RTX 3090 FTW3 Ultra | Ryzen 9 5950x | 64GB Corsair Vengeance Pro SL | Asus ROG Crosshair VIII Hero | Samsung 970 Evo Plus 2TB | Metallic Gear Neo Qube.
    #4
    Jump to:
  • Back to Mobile