thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/07/16 22:35:36
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Red46
Spent some more time with the card and I didn't manage to make it crash once and not for lack of trying. I've failed to reproduce a black screen crash with everything I threw at it, even games/locations that were a guaranteed black screen now run flawlessly and the card is totally stable.
good to hear, hopefully my second card from them is better than either of mine currently. probably gonna be atleast two weeks till i see another one
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rriicc22
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 00:28:52
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Since Monday the shipping status for my advanced RMA card is pending, maybe they dont have cards in stock.
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 02:56:41
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rriicc22
Since Monday the shipping status for my advanced RMA card is pending, maybe they dont have cards in stock.
You need to call them.
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rriicc22
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 13:14:25
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Got my shipment id, should receive the card next week.
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 13:41:16
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rriicc22
Got my shipment id, should receive the card next week.
Nice, looking forward to hearing the results.
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tsukikage
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 13:45:26
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Havent seen any crashes in 48 hours since I installed my new RMA. I think I'm fixed.
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 14:07:01
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tsukikage
Havent seen any crashes in 48 hours since I installed my new RMA. I think I'm fixed.
excellent. Rock on sir.
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steponz
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 14:22:05
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Guys.. I bet its likely Asic of the gpu.
If your having issues.. its likely this.
Post your Asic value by downloading GPUz and reading asic value.
Also have any of you flashed other bios's to see if that helps. If so many are having issues, it could be the bios.
HTH,
steponz
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 14:41:27
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steponz
Guys.. I bet its likely Asic of the gpu.
If your having issues.. its likely this.
Post your Asic value by downloading GPUz and reading asic value.
Also have any of you flashed other bios's to see if that helps. If so many are having issues, it could be the bios.
HTH,
steponz
No, it's not the Asic score. EVGA already found the source of the problem. if your having problems with the card, call EVGA and ask about their advanced RMA.
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steponz
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 15:01:00
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And what exactly was the issue?
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steponz
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 15:05:10
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I read a couple back and nothing is listed.
Even though bios id is not different doesnt mean the bios is not different.
Also you should display asic if you have the problem, can eliminate crappy gpus right away.
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 21:23:13
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steponz
And what exactly was the issue?
i dont think they ever said, other than confirming something was wrong
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/17 23:12:53
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Steponz,
if you're curious to know what the "issue" is, you should probably go through and read the 16 pages of material that everyone has posted on about the FTW. It was not the Asic score, or the BIOS. The BIOS never changed from the beginning. EVGA kept the BIOS the same even after the released the fix. Please enjoy the read, it's quite epic.
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Samsander
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Re: So GTX 980 FTW are very bad cards?
2015/07/18 00:33:13
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thollis89
steponz
And what exactly was the issue?
i dont think they ever said, other than confirming something was wrong
That's right. They didn't. I don't understand why all this secrecy.
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Fenr_it
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Re: So GTX 980 FTW are very bad cards?
2015/07/19 01:32:07
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Welp...I really hoped to not spend my fist forum post this way >.> Got a 980ftw one week ago (i checked before buying but missed this post and it seems to be the only place people are talking about this problem  ),from the start i had the same kind of problem all of you reported (screen going black with missing signal status followed by a system crash).Only difference i can think of is that i've seen people report that they have it really often while i've been going as long as 2 days between one and the other (this while gaming pretty much all the time the pc is on). I openened a support ticket,let's see what comes out of it.If what i'm reading is an hint,i'll have to send it back (never RMa'd anything...I usually buy from local shops so i just take the not working parts back to them and let the owners manage it...This is the first card i got online,guess that's just extra luck  ) Great way to be back to a nvidia card after 10 years on the other side 
post edited by Fenr_it - 2015/07/19 01:34:34
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Red46
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Re: So GTX 980 FTW are very bad cards?
2015/07/19 06:05:16
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Fenr_it
Welp...I really hoped to not spend my fist forum post this way >.>
Got a 980ftw one week ago (i checked before buying but missed this post and it seems to be the only place people are talking about this problem ),from the start i had the same kind of problem all of you reported (screen going black with missing signal status followed by a system crash).Only difference i can think of is that i've seen people report that they have it really often while i've been going as long as 2 days between one and the other (this while gaming pretty much all the time the pc is on).
I openened a support ticket,let's see what comes out of it.If what i'm reading is an hint,i'll have to send it back (never RMa'd anything...I usually buy from local shops so i just take the not working parts back to them and let the owners manage it...This is the first card i got online,guess that's just extra luck )
Great way to be back to a nvidia card after 10 years on the other side
Hey there, don't worry too much about it, EVGA service is great and they will get you back up and running asap. Depending on which country you live in, is actually better to RMA through them than with your reseller, most of the time they might have in stock only another defective FTW (not every card has the issue though) but depending in which country you live in, support is much, much faster through them than with your local reseller. I live in Italy and last time I RMAed a card through the shop I bought it from, it took 3 months to get it back, with direct RMA from evga, I had it back within a week. I had your same problem and got a fixed card this wednesday and it has been running great ever since.
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KhanInsanity
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Re: So GTX 980 FTW are very bad cards?
2015/07/21 15:42:14
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So I've had my first "fixed" card for a week now and I'm delighted to report I've not had any problems. 2nd card is on the way. So far so good!!
EVGA X99 FTW (150-HE-E997-KR) Intel Core i7 5930K EVGA Supernova 1300G2 PSU 32GB Corsair DDR3 CMK32GX4M4A2666C16 3 X EVGA GTX 980FTW
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MightionNY
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Re: So GTX 980 FTW are very bad cards?
2015/07/21 16:10:03
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Here's something to consider - I RMA'ed my first 970 SC ACX2.0 for pretty much this exact issue. The replacement card has worked flawlessly, but I did notice one thing... the boost clock has never gone higher than 1379 mhz. The original card, had been going as high as 1404 mhz; but it only got that high during Skyrim, which is the only app that would crash the whole system.
My Current PC: Victory SaberEVGA X99 FTWIntel Core i7 5820K - 3.30 ghz (stock clock)Corsair Vengeance LPX 16 GB (4x4GB) DDR 2666EVGA GTX 1080 SC2EVGA Supernova 750 G22 TB WD Black (64 mb cache, 7200 rpm)Apevia X-Dreamer 4 Black/RedWindows 10 Home
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/07/21 20:57:41
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looks like evga got my dead card they sent me today, no new updates :[
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 03:06:52
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thollis89
looks like evga got my dead card they sent me today, no new updates :[
This doesn't make any sense. Are you saying they shipped you your bad card back to you?
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sectek
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 07:50:34
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Samsander
It's not a compatibility with motherboard chipsets. I tested the FTW in other systems all had different chipsets and different PSU makers.
The black screens still happened.
Also if it was a compatibility issue downclocking would not have helped most likely.
And that's not the frustrating part. EVGA customer service response was the part that made the situation far worse. Complete denial and finger pointing at other components. After months of users reporting this issue they finally issue a beta driver update. That is simply not acceptable.
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sectek
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 07:53:42
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Red46
Fenr_it
Welp...I really hoped to not spend my fist forum post this way >.>
Got a 980ftw one week ago (i checked before buying but missed this post and it seems to be the only place people are talking about this problem ),from the start i had the same kind of problem all of you reported (screen going black with missing signal status followed by a system crash).Only difference i can think of is that i've seen people report that they have it really often while i've been going as long as 2 days between one and the other (this while gaming pretty much all the time the pc is on).
I openened a support ticket,let's see what comes out of it.If what i'm reading is an hint,i'll have to send it back (never RMa'd anything...I usually buy from local shops so i just take the not working parts back to them and let the owners manage it...This is the first card i got online,guess that's just extra luck )
Great way to be back to a nvidia card after 10 years on the other side
Hey there,
don't worry too much about it, EVGA service is great and they will get you back up and running asap. Depending on which country you live in, is actually better to RMA through them than with your reseller, most of the time they might have in stock only another defective FTW (not every card has the issue though) but depending in which country you live in, support is much, much faster through them than with your local reseller. I live in Italy and last time I RMAed a card through the shop I bought it from, it took 3 months to get it back, with direct RMA from evga, I had it back within a week.
I had your same problem and got a fixed card this wednesday and it has been running great ever since.
No, they won't. They are actually the worst customer service experience I've had ever. This FTW card had a stream of reports and documentation for months and they ignored it, pointed fingers at other components and denied refunds. They even denied swaps to similar tier cards. They made a bad product and did not stand behind it. Period.
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 07:59:12
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sectek
Samsander
It's not a compatibility with motherboard chipsets. I tested the FTW in other systems all had different chipsets and different PSU makers.
The black screens still happened.
Also if it was a compatibility issue downclocking would not have helped most likely.
And that's not the frustrating part. EVGA customer service response was the part that made the situation far worse. Complete denial and finger pointing at other components. After months of users reporting this issue they finally issue a beta driver update. That is simply not acceptable.
Ask to talk to Chris or Dave. Anybody else...assume they don't know what they're talking about. Apparently customer service and technical support have a miscommunication in their office.
post edited by stalinx20 - 2015/07/22 08:15:38
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sectek
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 08:32:02
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Appreciate the tip but I'm done. It took them entirely too long to do what is right. Customers spoon fed them the symptoms, issues and even the cause and they did not move to address it within a reasonable time frame. Most customers waiting for them to do something have moved on (which coincidentally reduces the cost to EVGA to fix this bad run of cards).
I thought I would check back and see if they have decided to actually stand behind it - obviously they have not. Asking people to wait months while sitting on black screens, not playing their favorite games with a $500 video card - while they get around to actually acknowledging and fixing this lemon of a card is not acceptable. But not allowing customers to refund or even swap to similar spec'd cards is simply shameful and other potential customers need to know about it.
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 08:50:17
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sectek
Appreciate the tip but I'm done. It took them entirely too long to do what is right. Customers spoon fed them the symptoms, issues and even the cause and they did not move to address it within a reasonable time frame. Most customers waiting for them to do something have moved on (which coincidentally reduces the cost to EVGA to fix this bad run of cards).
I thought I would check back and see if they have decided to actually stand behind it - obviously they have not. Asking people to wait months while sitting on black screens, not playing their favorite games with a $500 video card - while they get around to actually acknowledging and fixing this lemon of a card is not acceptable. But not allowing customers to refund or even swap to similar spec'd cards is simply shameful and other potential customers need to know about it.
You really can't give up that easy. Just call them back and ask for Chris or Dave. They're the ones that helped discover the problem. It takes a lot of heads to finally realize when there is actually a problem. Finally they took action. Sometimes the solutions take awhile, and sometimes people are not informed (a.k.a. : Customer service...out of all people.) You might as well, when you do call them again, tell them that customer service gave you a lot of crap and they basically told you that you were an idiot, because the FTW was not working for you. (???) They might give you some kind of compensation for wasting your time. Maybe a 1 day air RMA?
post edited by stalinx20 - 2015/07/22 09:10:25
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sectek
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 09:32:59
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I waited on them for months, but now no longer have the card. Sometimes you have to cut your losses. And boy did this one cost me. There is really no way the can compensate me for the time I've wasted on this stupid card. I told them on the phone already what I thought of their customer service.
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 09:35:45
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stalinx20
thollis89
looks like evga got my dead card they sent me today, no new updates :[
This doesn't make any sense. Are you saying they shipped you your bad card back to you?
No, they advanced shipped me a dead ftw card, wouldn't even post bios, I still have my original ftw card, so now I'm waiting for another card again
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 09:49:44
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thollis89
stalinx20
thollis89
looks like evga got my dead card they sent me today, no new updates :[
This doesn't make any sense. Are you saying they shipped you your bad card back to you?
No, they advanced shipped me a dead ftw card, wouldn't even post bios, I still have my original ftw card, so now I'm waiting for another card again
Call them and tell them what's up.
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 10:04:23
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stalinx20
thollis89
stalinx20
thollis89
looks like evga got my dead card they sent me today, no new updates :[
This doesn't make any sense. Are you saying they shipped you your bad card back to you?
No, they advanced shipped me a dead ftw card, wouldn't even post bios, I still have my original ftw card, so now I'm waiting for another card again
Call them and tell them what's up.
I have, "all we can do is wait, can't have more than one rma out." Was really hoping to have this six month old issue fixed before windows 10 came out :/
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/22 10:48:21
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thollis89
stalinx20
thollis89
stalinx20
thollis89
looks like evga got my dead card they sent me today, no new updates :[
This doesn't make any sense. Are you saying they shipped you your bad card back to you?
No, they advanced shipped me a dead ftw card, wouldn't even post bios, I still have my original ftw card, so now I'm waiting for another card again
Call them and tell them what's up.
I have, "all we can do is wait, can't have more than one rma out." Was really hoping to have this six month old issue fixed before windows 10 came out :/
You can try and demand to get compensated...
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