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Helpful ReplyHot!SC17 1070 GSYNC Black screen / update stuck / grafic glitch+artifacts

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drdoomgod
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2017/12/20 09:55:52 (permalink)
UPDATE:
I just updated to the latest nvidia driver and got a black screen again.
Will go back to windows update driver 22.21.13.8205.
 
=============
 
I'm creating a new threat because there are now multiple threads describing several sympthoms which I belive to be one problem / solution. I have my SC17 running for two days now and I think I finally fixed it after fighting with it for several days. Credit goes to the guy who first proposed to do a wipe & reinstall.
 
System:
EVGA SC17 1070 G-Sync
 
Sympthoms:
- Windows creator update 1709 hangs with black screen,
- Windows jumps to reset points because of update failures,
- Color artifacts + black screen after EVGA screen at windows startup / wakeup after sleep mode,
 
Fix:
- do a backup 
- download latest win10 media creation 
- create usb win10 installer
- (change boot order to boot from usb)
- install windows 10: DO NOT UPDATE / UPGRADE because it will fail. You need to do a NEW INSTALL. You don't need to format your c: drive though, so this will move the old windows, user and program files folder to "windows.old" folder. Your Windows key will carry over automatically but your programs will be gone.
- after a few restarts and updates you should be good. You can now move your data from windows.old back
 
NOT working fixes I tried: 
- download and install 1709 updates via standalone MS fixes page,
- update windows 10 via media creation tool,
- windows + p / external monitor / disable g-sync or grafics card
 
TLDR: Afaik you need to do a NEW install of windows and reinstall your programs.
post edited by Sajin - 2018/01/02 20:06:51
#1
aznboi156
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/20 14:02:48 (permalink)
What is your Nvidia driver version that you're using?
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drdoomgod
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/20 23:48:53 (permalink)
aznboi156
What is your Nvidia driver version that you're using?

After installing the latest driver I got black screen again =/ Updated original post
#3
dosman23
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/22 09:43:28 (permalink)
Thank you for this. I just received this laptop yesterday, and was doing all the updates I felt were necessary and ran into this exact problem. Couldn't figure it out to save my life. Thanks!
#4
FMcamaroZ28
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/24 07:34:45 (permalink)
So i just got my laptop and installed all windows updates though the regular windows update tool. Once i restarted i DID get the black screen. I kept hard restarting and eventually got to the desktop after about 4 tries.
 
I uninstalled the Nvidia drivers and went back to the windows default, and that seems to have fixed the issue. I am reading in the other thread to go back to the 385.69 drivers. Going to set a restore point and try that now, but are these items related?
 
Right now i have the 1709 update installed and don't have any issues. Is it the nvidia drivers causing the issue or the 1709 update... or both?
#5
Scuzzle
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/24 11:51:36 (permalink)
Am I the only one that thinks when you spend $1,400 on a product it should work?
#6
Tritanium
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/24 13:43:32 (permalink)
Scuzzle
Am I the only one that thinks when you spend $1,400 on a product it should work?

I do agree, and I get it sucks. However this is a very new issue with the newest windows update. Which is easy enough to fix with a simple fresh windows install. Give them a break here, and I mean lets be realistic. At $1,400 this computer is a steal. The thing has outstanding build quality, from a reputable company, and you still paid less then the sum of its parts. I'm sure most people who purchased it as part of the sale would have still done so If they new they were going to have to take an extra hour or two to do a fresh install.
#7
ajiyengar
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/24 16:54:55 (permalink)
Disable fastboot -- this fixes the blank screen issue (but it'll take a few more seconds to shutdown/cold boot).

I also had two copies of "Generic PnP Monitor" in Device Manager -- I removed the one in disabled state.

The screen artifact issue is still present -- need to wait for proper fix from Nvidia.
#8
FMcamaroZ28
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/24 21:37:51 (permalink)
Yep. The Nvidia drivers 385.69 worked for me. Guess we just keep an eye out. 
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ngeva01
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/26 16:42:38 (permalink)
I'm having the exact same issue, and my windows key is no longer working... dunno if it's a hardware failure or not..
#10
TheRossMan
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/27 13:27:02 (permalink)
This is my first 24 hours with my new SC17... Great Deal but you need to put some leg work in or just don't update your GPU drivers yet.
 
I got my SC17 to update to the windows 10 - 1709 fall update by creating the USB installation media thing. It kept failing through the windows update thing. I made sure to disconnect from the internet before proceeding with the USB. Once it finished I eventually let windows connect to the internet and download any remaining updates. Upon restarting I got a black screen with just my mouse pointer... Not happy.
 
Pressing the power button was just putting my SC17 to sleep then waking it back up, I couldn't get it to fully shut off, even holding the power button down. I eventually turned it on hit the space bar then put in my sign on password, waited a few minutes then pushed and held the power button for like 5 sec and my PC turned completely off. After turning it on again it loaded with the windows login. First thing I did was control panel - power options - choose what the power buttons do - when I press the power button - both are now set to Shut down.
 
I did a restart and it worked, then I turned the PC off through windows and back on to get hit with the black screen again. Using the power button I turned the PC off and on a few times waiting for it to turn on completely each time until I didn't get a black screen.
 
I read through this thread and have now installed the Nvidia drivers 385.69 (I had let Nvidia install the newest 12/20/17 drivers 388.71 when the PC first turned on). My SC17 is currently working. I still have fast boot enabled and have power cycled it a few times. I also have restarted a few times trough windows... haven't got the black screen yet. 
 
Sorry for such a long post.
I will update if anything goes bad.
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ttran946
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/27 19:10:44 (permalink)
UPDATE:  I cycled the power button and eventually it came back on. I rolled back the drivers as mentioned, so far so good. If the issue arrises agin with the the rolled back drivers I will update.
 
 
 
 
I have been having the same issue.  Now I am not even seeing the EVGA splash screen. It starts up  completely black every time and my computer is essentially a $1400 brick. Someone please give me a fix :( ...recommendations? 
post edited by ttran946 - 2017/12/27 19:31:31
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FMcamaroZ28
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/27 20:30:59 (permalink)
I can't wait for a EVGA to come back from Christmas break and give us some help here!
#13
bumb126
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/29 17:21:36 (permalink)
I am also experiencing the artifacts on boot up.
 
I have done a fresh install of windows ten and let windows install Microsoft basic display adapter.  I can restart as many times as I want at this point and I will not see any artifacts on boot.
 
When I update the driver through the device manager via search online for updates, windows installs Nvidia Driver 382.05.  I then get artifacts.
 
I try the above mentioned 385.69 with no improvement.  
 
i have also tried 388.71 which is the latest release, and this version seems to be the worst.
 
I will try a few more drivers, as this is definitely the cause, And I will update on my experience. 
#14
.Link
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2017/12/30 16:42:33 (permalink)
Same issue here.
 
Stock driver version will upgrade to 1709 without incident. Updating the video driver before upgrading will cause the upgrade process to fail.
Updating the driver after upgrading Windows introduces the problem of artifacts on boot and literally every other boot ending up with a black screen.
 
On a new install of Windows 10 using 1709 media with the latest video driver, every other boot has a black screen on logon and artifacts while initializing.
The only thing I've found that relieves the issue of artifacts and failed boots on the newest driver and Windows build is setting the resolution to 640x480 before the next boot.
 
This is not just an inconvenience, it is putting people at risk of data loss due to the need to forcefully power down the laptop on every other boot - especially if they're using the supplied mechanical drive. I understand the fault may be that of Microsoft and NVIDIA, rather than EVGA, but this still needs to be addressed.
 
 
P.S. the backlight bleed on the corners of the screen is AWFUL for a product that MSRP's at $2799.99. I will be putting in a ticket for that... hope it's not to be expected.
post edited by .Link - 2017/12/30 16:44:22
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Mayora13
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/04 06:22:49 (permalink)
I have this problem toooo... Same new laptop that was on sale for $1400 last month. but I managed to update jvidia no problem, this problem is the same but different cause. How to fix?

I tried to do the Win 10 tweak from notebook review forum by one of the popular member (Phoenix). Did the things to make win 10 private (no microsoft hasle with cortana, uac, etc). I got this problem right away after restarting.

Help.. $1400 brick is gonna drive me crazy!!!!!
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Mayora13
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/04 06:28:25 (permalink)
I managed to get back innnn...

When I turned it on, I press F7 to enter the boot option, chose Samsung boot (1st option) & while it load I just press space bar endlessly (desperate attempt).

Somehow it worked. Doing system restore now and hopefully
I wont ever encounter that problem again 😭😭😭

Good luck EVGA SC17 owners!!
#17
Mayora13
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/04 06:46:12 (permalink)
Problem is still there after I did system restore & restarting it... annying.. I havent even try any game on this laptop & weekend is coming soon!!!

Anyone have a good solution, preferably if I dont have to do a clean install. Just finished transfering my stuff today and have downloaded hundreds of gbs of my steam & other games too..

Please help 😞
post edited by Sajin - 2018/01/04 09:10:43
#18
shawtydat
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/04 08:04:22 (permalink)
i have the non-gsync version, and i experience some artifacting.  however, i noticed that it only happens on a restart.  i let windows update everything--on 1709 creators, 382.05 nvidia, 1.03 bios (hugely reduced fan noise).  hopefully, it's a windows/nvidia thing and it gets fixed soon.
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Mayora13
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/04 08:07:03 (permalink)
So how do I fix his? Currently I'm stuck with the black screen and cant get to desktop anymore. Have tried hard restarting more than 10 times. I'm desperate now =(
#20
shawtydat
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/04 08:14:10 (permalink)
read the other posts that suggest possible solutions.  i'd do a refresh install of windows 1709 w/the media creation tool and not update the gpu past 382.05 until a stable driver is issued
#21
MCrocker
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/05 20:26:50 (permalink)
I am largely stuck right now. The issue first hit me today. Black screen, artifacts. Once I was able to get Windows up normally. I can't even at this point boot back in to make a windows install disk. Man I've only used this laptop a couple of times since purchasing it a few weeks ago. Good deal or not being broken in a manner which is clearly affecting quite a few others is seriously disappointing. 
#22
Mayora13
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/05 21:19:29 (permalink)
Read what the OP and I wrote. I managed to fix it.

No need to reinstall os or anything hard. Basically just roll back Nvidia Driver to the older version.

Good luck!
#23
jpalmerlee
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/08 18:05:55 (permalink)
Has anyone tried using the latest Nvidia drivers that just came out? I just installed them and and going to try and update tonight! 
#24
FMcamaroZ28
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/08 19:51:27 (permalink)
Yeah its only a little better. From a cold boot you still get artifacts and a black screen the first time you try to get into windows.
 
So far the second boot or a warm boot to windows works. 
#25
jpalmerlee
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/09 16:03:33 (permalink)
Can confirm, just attempted to do the update after doing the early January release of Nvidia drivers. Still got the black screen! 
#26
lord999
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/09 18:02:37 (permalink)
I have bad news.  KB4033393 which was released a couple of days ago causes the same BSOD error even after a complete system wipe.  So, if you went through the trouble of doing a complete reinstall, that won't fix the new problems introduced in that last patch (and I am worried about the patch in Enterprise testing for the published issues).  I actually had checkpointed before KB4032695.  KB4032695 seems to be the one that causes the BSOD error that required the complete wipe.  There's definitely a Microsoft component to this, but I cannot tell whether or not this is also an Nvidia interaction or an EVGA one.  I did not get the same fix from rolling back the Nvidia driver.
#27
yughred
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/11 23:18:32 (permalink)
Same problem here. Black screen+artifact. Found a simple solution after 3-hour try:
1) delete geforce experience (leave the graphic drive it installed alone).
2) disable fast boot.

If these two steps do not solve the problem, do a clean install of Windows and redo the two steps.

Hope this helps. (P.s. depite some curses due to this issue, i can finally go back to the state saying this $1400 laptop is a steal.:)
#28
davidqiu
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/14 13:38:38 (permalink) ☄ Helpfulby drdoomgod 2018/01/18 09:25:20
If anyone is still wondering, updating to the newest bios 1.04 fixes the artifact issues on the new Nvidia drivers.
#29
shawtydat
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Re: SC17 1070 GSYNC Solution how to fix black screen / update stuck / grafic glitch+artifa 2018/01/14 14:53:44 (permalink)
davidqiu
If anyone is still wondering, updating to the newest bios 1.04 fixes the artifact issues on the new Nvidia drivers.


i can confirm. i have the 1070 non-gsync and used to get artifact only after a restart, but after the 1.04 BIOS and 390.65 Nvidia driver, no more artifact issue. not sure about you gsync folks, but i hope it goes away for y'all, too
#30
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