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Helpful ReplyHot!Registered product not showing up?

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modubois
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2021/11/26 20:35:27 (permalink)
Hi all! I'm having issues with my 2080 Ti Hydro Copper and realized it was not listed in "my products". It's possible I forgot to register that specific card, so I went ahead and did so. I got a message saying something like "thank you for registering your product!" then went to start a RMA, and lo and behold... The card is not in my listed products. It's not showing up anywhere. I went to register it again, and this time it says it has already been registered. What gives? Has this happened to anyone else? Support is closed until Monday so in the meantime, I figured I would ask here...

Cheers!
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Flint 1760
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Re: Registered product not showing up? 2021/11/27 05:03:53 (permalink) ☄ Helpfulby modubois 2021/11/27 13:14:18
There are recurring problems on the site and it sometimes takes a little time for registrations to appear.  If your GPU is still not there by Monday, call CS as you planned.
 


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modubois
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Re: Registered product not showing up? 2021/11/27 13:14:26 (permalink)
Flint 1760
There are recurring problems on the site and it sometimes takes a little time for registrations to appear.  If your GPU is still not there by Monday, call CS as you planned.
 


Alright, crossing my fingers... Thank you :)
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Cool GTX
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Re: Registered product not showing up? 2021/11/27 14:04:26 (permalink)
give the server time to refresh the database
 
did you upload your invoice ?
 
also, you should get a email

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modubois
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Re: Registered product not showing up? 2021/11/27 14:46:16 (permalink)
Cool GTX
give the server time to refresh the database
 
did you upload your invoice ?
 
also, you should get a email



It's been almost 24 hours now...

Can't upload invoice because the card doesn't appear in the drop-down list... I can't select the product I'm uploading an invoice for, since it's not showing up anywhere

No email either...


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EVGATech_DavidR
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Re: Registered product not showing up? 2021/11/28 10:43:14 (permalink)
Hello,
 
Your product was registered on 11/6/2021 and subsequently unregistered under your own account. I have re-registered the item to your account.
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modubois
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Re: Registered product not showing up? 2021/11/28 16:55:52 (permalink)
EVGATech_DavidR
Hello,
 
Your product was registered on 11/6/2021 and subsequently unregistered under your own account. I have re-registered the item to your account.


Thanks David - unfortunately that's not the right card, that was my girlfriend's 2080 Ti (she ended up selling it right after she realized it wasn't actually acting up). The one that won't show up has a serial that ends in 0657
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Re: Registered product not showing up? 2021/11/29 07:00:05 (permalink) ☄ Helpfulby modubois 2021/12/03 17:45:26
modubois
Thanks David - unfortunately that's not the right card, that was my girlfriend's 2080 Ti (she ended up selling it right after she realized it wasn't actually acting up). The one that won't show up has a serial that ends in 0657

I was unable to find any such card listed under the account. I will be reaching out to you directly, so we can work with you on this.
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modubois
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Re: Registered product not showing up? 2021/11/29 10:04:43 (permalink)
EVGATech_DavidR
I was unable to find any such card listed under the account. I will be reaching out to you directly, so we can work with you on this.


Replied to your email with the requested pictures. Thank you very much for your help! :)
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modubois
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Re: Registered product not showing up? 2021/12/02 14:52:50 (permalink)
Sorry to keep replying in here but I'm unable to send PMs at this time (must have 10 posts minimum) - I haven't heard anything back since I replied to the email... Should I be worried? Had to take the card out to take the requested pictures and so on...
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Cool GTX
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Re: Registered product not showing up? 2021/12/02 16:57:24 (permalink)
modubois
Sorry to keep replying in here but I'm unable to send PMs at this time (must have 10 posts minimum) - I haven't heard anything back since I replied to the email... Should I be worried? Had to take the card out to take the requested pictures and so on...


 
 
Easy place to make a few posts -->Home » All Forums » [General Forum] » General Discussion

Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members I am a Volunteer Moderator not an EVGA employee
RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra 1600P2
Save $$$ @EVGA.com use ANYONE's Associate code @ checkout --> Even if your an Associate You can SAVE (on most items) 3% - 10% Depends on item

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