tlamming
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 09:17:24
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Unless you actually have a card, you really can't make fun of people for complaining. The screws are super tiny, it took me a while to get to all 22 of the screws, and you risk scratching the soft plastic/metal that the stupid plastic was meant to protect in the first place. Took me at least 35 annoyed minutes.
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sahafiec
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 09:32:25
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of course they are going to fix it, thanks Jacob. the question is: do you have a second chance to make a first impression on a customer??? I mean: NO! you fix issues for the following not for the previous ones. to all the "cool, never crying, no matter what I face guys" out there: I'd never do a real business with you, sorry! real quality includes an eye for details, not some of them but all of them... 
post edited by sahafiec - 2016/06/11 09:40:10
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bcavnaugh
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 11:39:18
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tlamming
Unless you actually have a card, you really can't make fun of people for complaining. The screws are super tiny, it took me a while to get to all 22 of the screws, and you risk scratching the soft plastic/metal that the stupid plastic was meant to protect in the first place. Took me at least 35 annoyed minutes.
It really should have been 35 minutes of Joy with a brand new video card. Buy a Boat and that plastic will take you 4 or 5 hours to remove and once done you have a brand new Shinny Boat Graphics Card.
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agent8
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 12:34:56
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I am trying to put myself in the shoes of others.... It would bother me to some extent but I would much rather take the 5-10 minutes to remove it than wait for the replacement. I really don't think it would bother me to the point that I would rant and rave about it and tell others to "shut up" and the like but that's just my disposition.
Good thing it's not a burger and EVga is so awesome because that's how you get "extras" in your food.
If Evga is cool enough to actually take that return, I wonder who would pay for the shipping? It would probably take the same amount of time to box it all up as it would to undo some screws and pull some plastic off. I am trying not to offend anyone on here but I am just not seeing the big deal over a video card that will only get viewed a few times and some tiny plastic.
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Brimy
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 12:58:35
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agent8
I can't believe there is 2 pages worth of this let alone the form is FLOODED with people asking the same questions, the same posts, and more and more of what is starting to look like petty whining. "I clicked order but it's out of stock!", "What minute can I order the ultra super special cool kid edition?" "The price is too high but I want it now", "The ups man told me to enjoy my new toy and the box had a dent in it!", "Fail Evga, My new card doesn't make me pancakes!"
Seriously, I'm not picking on anyone in particular (op included) but my god...
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pbmpharmacist
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 13:20:27
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I'll be handling this chore on Tuesday when my card arrives. There are varying statements about which wrench size is required to remove the screws.
EVGA can you please confirm the size?
It's A pain to take all the screws out, it's worse to have to rummage through my tools to find the correct tool. Using the wrong tool could result in physical damage to the card. I'd rather have the exact correct tool out and ready so I don't make a mistake.
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yapchagi
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 13:36:49
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ok people...just imagine you buy 2 of these cards for SLI system. Then you unbox them, trying to remove the annoying plastic off the cards and find that the plastic are under the screws and you don't even have the right screwdriver to get the job done. That must be very annoying as some people may not own a car or even enough money left to buy a screwdriver (assuming you even know the correct size and type of the screwdriver) ... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away. Also the time it takes to remove each screw plus there's a possibility that evga used loctite on all screws.
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Wingless Wonder
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 13:50:25
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yapchagi
... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away.
You can now purchase things on the internet.
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pbmpharmacist
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 13:56:07
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Wingless Wonder
yapchagi
... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away.
You can now purchase things on the internet.
Yeah and who wants to pay to ship for a tool they may only need once in their life just to clean up this mess? Plus, we don't have an official tool size either.
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the_Scarlet_one
formerly Scarlet-tech
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 14:08:24
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pbmpharmacist
Wingless Wonder
yapchagi
... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away.
You can now purchase things on the internet.
Yeah and who wants to pay to ship for a tool they may only need once in their life just to clean up this mess? Plus, we don't have an official tool size either.
I know someone said 4mm, which is huge compared to these. I would say either 1.5mm or 2mm. Unfortunately, I do not have one of these cards to check for you. http://www.walmart.com/ip/Stalwart-30-Piece-Hex-Key-Wrench-Set-Combo-SAE-and-Metric/49942247 Available at walmart's all over. $10, and you can go grocery shopping while you are there. This covers from the smallest possible size to the largest, and can help in a multitude of things. I understand you probably already have them, but this is for others.
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Argro
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 14:08:27
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if you don't have a kit like this or similar why are you even working on a PC? 
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agent8
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 14:09:04
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yapchagi
ok people...just imagine you buy 2 of these cards for SLI system. Then you unbox them, trying to remove the annoying plastic off the cards and find that the plastic are under the screws and you don't even have the right screwdriver to get the job done. That must be very annoying as some people may not own a car or even enough money left to buy a screwdriver (assuming you even know the correct size and type of the screwdriver) ... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away. Also the time it takes to remove each screw plus there's a possibility that evga used loctite on all screws.
If you can afford to buy 2 overpriced-because_I-have-to-have-it-now 1080 cards in sli but yet can not spend the dollar on a common tool, or own a car, maybe it's time to rethink your priorities in life... Also, if you don't get 100% of the plastic off, it's not like it is a fire hazard or something. Being that they are in sli, your not even going to see the one card very much anyway.
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pbmpharmacist
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 14:21:16
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Scarlet-Tech
pbmpharmacist
Wingless Wonder
yapchagi
... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away.
You can now purchase things on the internet.
Yeah and who wants to pay to ship for a tool they may only need once in their life just to clean up this mess? Plus, we don't have an official tool size either.
I know someone said 4mm, which is huge compared to these. I would say either 1.5mm or 2mm. Unfortunately, I do not have one of these cards to check for you.
http://www.walmart.com/ip/Stalwart-30-Piece-Hex-Key-Wrench-Set-Combo-SAE-and-Metric/49942247 Available at walmart's all over. $10, and you can go grocery shopping while you are there.
This covers from the smallest possible size to the largest, and can help in a multitude of things. I understand you probably already have them, but this is for others.
Thank you Scarlet-tech, I appreciate this info!
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sleevo
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 14:32:36
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My friend received the Asus FE edition and after unpacking it and removing the plastic film,
He noticed something on the shroud right away. I couldn't see nothing, but when I looked
at it with a high power magnifying glass, I seen a very very small spec of dust.
I was devastated and my friend collapsed in a fetal position.
He requesting RMA as I am typing this.
CASE - Corsair Graphite Series 760T WhiteCPU - IntelDevil's Canyon Core i7-4790K @ 4.7GHz 1.265v CPU Cooler - Noctua NH-U12S push & pullMB - Gigabyte GA-Z97X-UD5H- Black EditionMEMORY - Corsair Dominator Platinum 2400 16GBGRAPHICS - EVGA GTX 1080Ti FESSD - Samsung 850 Pro Series 512GB SSDHD - WD Black Series 2TBSOUND -Sound Blaster ZPSU - EVGA SuperNova 1000 G2 PSUMONITOR - Dell S2716DG 2560x1440 @144Hz G-SyncWindows 10
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bee144
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 15:01:47
(permalink)
yapchagi
ok people...just imagine you buy 2 of these cards for SLI system. Then you unbox them, trying to remove the annoying plastic off the cards and find that the plastic are under the screws and you don't even have the right screwdriver to get the job done. That must be very annoying as some people may not own a car or even enough money left to buy a screwdriver (assuming you even know the correct size and type of the screwdriver) ... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away. Also the time it takes to remove each screw plus there's a possibility that evga used loctite on all screws.
Not enough money left to buy a ~$5 allen wrench set? You have serious money management problems. No one should be buying these cards if they can't afford $5. Also, you can order screw drivers online. I found it annoying that people were calling other members cry babies as I can understand that 22 screws and 30 minutes is a lot to ask after spending $600+ but this post makes my head hurt. Sheesh.
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badboy64
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 15:48:52
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bee144
yapchagi
ok people...just imagine you buy 2 of these cards for SLI system. Then you unbox them, trying to remove the annoying plastic off the cards and find that the plastic are under the screws and you don't even have the right screwdriver to get the job done. That must be very annoying as some people may not own a car or even enough money left to buy a screwdriver (assuming you even know the correct size and type of the screwdriver) ... and some people live in a place where the nearest store to find a screwdriver is about 10 miles (or more) away. Also the time it takes to remove each screw plus there's a possibility that evga used loctite on all screws.
Not enough money left to buy a ~$5 allen wrench set? You have serious money management problems. No one should be buying these cards if they can't afford $5. Also, you can order screw drivers online.
I found it annoying that people were calling other members cry babies as I can understand that 22 screws and 30 minutes is a lot to ask after spending $600+ but this post makes my head hurt. Sheesh.
It should of never been like this in the first place and people wouldn't be complaining then. I would be mad too if I had to do this before I put my card in. I don't have one of them kits and I build my own PC. I use only 1 Phillips screw driver all of the time which is the right size for the case screws.
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agent8
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 16:19:35
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The argument that these are +$600 cards holds little weight in my opinion. They are ~$300 cards with a $300 mark up because some people can't wait a little while and they had to have bleeding edge right now. These are mass produced in China. Whatever is done over here is probably pretty minor. Again, if the plastic was over the screws, it would probably make a lump with a void where air would be and then people would complain about that and since that part was probably coated with the plastic and then moved to a different location to screw the other part on, they would probably have to change production and charge more for the extra time all for a small piece of plastic around a few screws.
I can get being put off. I understand not everyone owns basic tools (kind of) but to write off a company or to return a card that you paid so much of a premium for to have right away over something that has ZERO effect on performance blows my mind. If some of you would like, since most of the time the card will only be seen on posts online, send the picture to me and I will photoshop the plastic out for you. *
(*please be aware that I will also take full creative control over the picture and may include things such as babies crying, a pink fan shroud or a stick figure type dinosaur drinking grape soda)
Also, I never called anyone a crybaby. If you can deduce that by my pic that I posted and the other general comments I have made, then that's on you, but I never called anyone anything directly.
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Theohmegahz
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 16:43:56
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mike406
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 17:16:29
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The hostility in this thread is crazy! It's a simple oversight in design that will most definitely be ironed out and I think it's good to bring to attention. Sure it sucks that you gotta take something apart but it's life. I'm sure EVGA will design the plastic with cutouts around the screws so easy peeling will return. At least, that would seem like the obvious "solution".
post edited by mike406 - 2016/06/11 17:19:57
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sleevo
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 17:23:27
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Yes, will they be sending tweezers and an allen wrench with the future releases?
Oh god this sounds really scary to me, wonder if you slip and hit something else?
CASE - Corsair Graphite Series 760T WhiteCPU - IntelDevil's Canyon Core i7-4790K @ 4.7GHz 1.265v CPU Cooler - Noctua NH-U12S push & pullMB - Gigabyte GA-Z97X-UD5H- Black EditionMEMORY - Corsair Dominator Platinum 2400 16GBGRAPHICS - EVGA GTX 1080Ti FESSD - Samsung 850 Pro Series 512GB SSDHD - WD Black Series 2TBSOUND -Sound Blaster ZPSU - EVGA SuperNova 1000 G2 PSUMONITOR - Dell S2716DG 2560x1440 @144Hz G-SyncWindows 10
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bee144
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 17:55:13
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This thread needs to be locked. Nothing good can come from this thread now. Jacob already acknowledged they are working to fix this. End of story.
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Squishy Tia
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 18:37:46
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Something most people here aren't taking into consideration is that typically when removing screws, even for something necessary like this, you tend to void your warranty on the item in question. Most warranties are void when disassembling the item. That alone is worry enough on a very high price item such as this and is a rather valid concern. And should you accidentally damage any of the components, be it visually or otherwise, while removing the screws to get to the film, you may be out of luck if you ever need to RMA the card due to a failure down the line. And let's also not forget that depending on the design of the heatsink and shroud in question, tolerances may be fairly tight, and if you are off by even a little bit when reassembling the pieces, you lose some of that cooling efficiency and/or create a platform for vibration from the fans. The "gung ho" types may not give a damn about such things, but the vast majority of users aren't modders and thus are either far less equipped to handle such a situation than modders would be, or are (rightfully) concerned about their warranty being invalidated because of their attempt to fix a manufacturering mistake. And with 22 screws to take off, that's a ton of stress for many people. Perhaps a bit more consideration toward others might allow some of the more obnoxious posters in this thread to see why this is not a good thing to have happen to your end users.
post edited by Squishy Tia - 2016/06/11 18:41:17
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CoercionShaman
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 18:48:14
(permalink)
Squishy Tia
Something most people here aren't taking into consideration is that typically when removing screws, even for something necessary like this, you tend to void your warranty on the item in question. Most warranties are void when disassembling the item.
eVGA allows for the removal of the shroud. It is one of the reasons people love eVGA. But point taken.
What use is knowledge if there is no understanding?~Stobaeus
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sethleigh
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 18:48:46
(permalink)
Hi there Scarlet-Tech. I notice that people calling for QA folks to be FIRED FROM THEIR JOBS over an allen-head screw being fastened over some plastic film is perfectly fine, indeed we're on page 4 right now of this hilarious pearl-clutching monstrosity of a thread, but when I say "First World problems." my post gets modded to the recycle bin. Seriously? Why?
I'm looking forward to buying a 1080 FTW a soon as they're available again. Until then, I will not clutch my pearls at having to go another day in my life without a 1080, or fret about whether my OCD will be triggered by having to loosen a screw to get all the protective film off. And, honestly, if this post gets modded to the trash bin too I won't be calling for anyone's head. I just have no idea why "First World problems." got modded out in the first place. It's hardly the most outrageous or inflammatory thing anyone's said in this thread.
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the_Scarlet_one
formerly Scarlet-tech
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 19:01:57
(permalink)
sethleigh
Hi there Scarlet-Tech. I notice that people calling for QA folks to be FIRED FROM THEIR JOBS over an allen-head screw being fastened over some plastic film is perfectly fine, indeed we're on page 4 right now of this hilarious pearl-clutching monstrosity of a thread, but when I say "First World problems." my post gets modded to the recycle bin. Seriously? Why?
I'm looking forward to buying a 1080 FTW a soon as they're available again. Until then, I will not clutch my pearls at having to go another day in my life without a 1080, or fret about whether my OCD will be triggered by having to loosen a screw to get all the protective film off. And, honestly, if this post gets modded to the trash bin too I won't be calling for anyone's head. I just have no idea why "First World problems." got modded out in the first place. It's hardly the most outrageous or inflammatory thing anyone's said in this thread.
I promise, I am trying to keep up with all of these posts and remove the off topic ones. I am deleting pictures that are just trolling St this point and trying to keep the thread on topic. Yes, your post wasn't bad, but it isn't helping the issue and it is just getting off topic as many people as pretty much spam posting it. I have caught multiple of them so far. I usually send a message when I mod or remove something, but it gets hard on mobile. I did see a user post about warranty concerns. Evga is one of the few great companies that won't void a warranty because of a screw being removed. If you misplace the cooler or drive a screw driver through the entire cooler, maybe, but removing the screws won't hurt your warranty. As for tolerances, I remove, disassemble and replace coolers to make them do what I want. If you put it back together when you finish, EVGA doesn't mind. This is why people specifically buy EVGA. Heck, I removed the RGB strips out of a K|ngp|n card because I wanted my waterblocks to change colors lol. When they went back, they were returned to normal and nothing happened.
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Hitha
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 19:03:19
(permalink)
Hmm should I step-up from 1080 SC to Classified 1080 when its out? Been thinking a lot about that.
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sethleigh
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 19:06:18
(permalink)
Well I hope the OP and others get their plastic sticker thing worked out. Yes, I've been a big respecter of EVGA for years. In fact, I think every graphics card I've bought in the last at least 10-12 years has been EVGA. I'm happy.
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the_Scarlet_one
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 19:10:36
(permalink)
Hitha
Hmm should I step-up from 1080 SC to Classified 1080 when its out? Been thinking a lot about that.
Classified is not on the step-up list, but you could sell the SC and purchase a classified.
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Hitha
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 19:15:39
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Scarlet-Tech
Hitha
Hmm should I step-up from 1080 SC to Classified 1080 when its out? Been thinking a lot about that.
Classified is not on the step-up list, but you could sell the SC and purchase a classified.
Well I didn't necessarily even want to step-up, was just thinking about it. Is there a way I can look at the step up list? Is FTW available for step-up?
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the_Scarlet_one
formerly Scarlet-tech
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Re: Really Evga? Acx 3.0 Fail
2016/06/11 19:18:12
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Yep, www.evga.com/stepup list is pretty far down the page. The Founders Edition, ACX 3.0, and evga Reference Blower are the only 3 able to be stepped up to. No SC, FTW, or Classified at this time. Anyway, this is getting off topic. We would love to assist you in the stepup forum if you would like help into looking st that. Currently it sounds like you are exactly where you need to be with your card though.
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