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agent8
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:26:16 (permalink)
That's what happens when you want cutting edge right now. Even a small flat screwdriver works on those sometimes. If they put the plastic over the screws, there would probably be a weird air pocket and people would complain about that. It's probably a <200 dollar video card but because people have to have it the minute it comes out or their head will explode, the prices are crazy and people freak out over stuff.


Heat http://heatware.com/eval.php?id=64212


#31
ty_ger07
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:28:02 (permalink)
df2rools
ty_ger07
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Yep, the plastic is under the screws, I don't recall the ACX2+ having that problem.

 
It didn't have screws.  Therefore, ...
 

And after I took TWENTY FIVE minutes of getting only most of the plastic off (because all of it is impossible without taking out the screws)
 
The card doesnt work as it should. It's going back, never getting EVGA.



Boo hoo hoo.  I have lost interest in trying to help you.  Take our recommendations in your whine thread to heart.




You cant fix something that is that fundamentally broken. The recommendation for contacting support didn't help either. Never EVGA.




I know.  You have coil whine issues.  It happens.
 
EVGA has the best support in the industry.  There is no other graphics card manufacturer which would treat you better in this case.
 
Suck up your pride, contact EVGA support, and get the issue resolved.  EVGA replaces cards with excessive coil whine regularly.  It's no big deal.  Quit being so rude to them.  Go through the process of troubleshooting the issue (even though you think that you already know it all, respect the technical support and do what they ask) and within a day or two, you will have an agreement forged to get a brand new replacement card to swap.
 
You have such a poor attitude that no one wants to work with you.  Quit trying to be so self-important, entitled, and stubborn.  And definitely quit trying to spread your poor attitude around in every forum thread you are capable of.  Being a brat gets you nowhere.
post edited by ty_ger07 - 2016/06/10 12:32:35
#32
Arct1c0n
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:28:59 (permalink)
ty_ger07
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But someone  majorly ... at the factory with the timing of the robots and placement of parts in assembly line. Ting Tang Tong is gonna get fired



As I said earlier, the plastic badge comes to EVGA's assembly plant 




 
Those are metal actually
#33
ty_ger07
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:29:19 (permalink)
SAMOEDADDY
What may not be a big deal to one, might be a big deal too another. That shouldnt be an excuse for a big QA issue. 
 
I just hope there is a phone video of the QA that will be losing there job soon!!




For the third time, it is NOT a QA issue!!  It is a logistics issue.  There is no solution to this "problem" which everyone would agree with.  Read my other two posts on the matter.  Sheesh!
#34
ty_ger07
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:29:44 (permalink)
Arct1c0n
ty_ger07
Arct1c0n
But someone  majorly ... at the factory with the timing of the robots and placement of parts in assembly line. Ting Tang Tong is gonna get fired



As I said earlier, the plastic badge comes to EVGA's assembly plant 




 
Those are metal actually


Ok.  Metal.  Plastic.  Whatever.  Same thing applies.
#35
VegetaCreeper
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:34:23 (permalink)
I need to reiterate that NO one should lose their job over this...  It is an oversight from someone.  
 
THERE are two layers of plastic on this card

 
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#36
Arct1c0n
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:35:37 (permalink)
VegetaCreeper
I need to reiterate that NO one should lose their job over this...  It is an oversight from someone.  
 
THERE are two layers of plastic on this card




Well hell, be thankful as it will be very hard to get it scratched which is impossible to remove on aluminum, but plastic is very removable. 
#37
Arct1c0n
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:36:29 (permalink)
ty_ger07
 
For the third time, it is NOT a QA issue!!  It is a logistics issue.  




Yeah....not really sure I believe that. 
#38
ty_ger07
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:38:34 (permalink)
Arct1c0n
ty_ger07
 
For the third time, it is NOT a QA issue!!  It is a logistics issue.  




Yeah....not really sure I believe that. 


Ok...

Tell me how you would design an assembly line to screw down one part to another part when the top part already has a coating applied to it which you want to leave in place for shipping reasons.

The part arrives to the assembly line with the coating already applied. EVGA's assembly line doesn't apply the coating.

Do you think that every badge arrives to EVGA in a box with each badge in its own separate padded compartment with no scuff-resistant coating pre-applied? No.


You have three choices. Would you rather?
1) Receive the video card in great condition with no finger prints and perfect finish but have bits of plastic stuck under some screws.
2) Receive the video card with finger prints on it, ripped or wrinkled scuff-resistent coating.
3) Recieve the video card with scuffs and no scuff-resistent coating.

Those are your choices.
post edited by ty_ger07 - 2016/06/10 12:44:46
#39
SAMOEDADDY
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:42:35 (permalink)
ty_ger07
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ty_ger07
 
For the third time, it is NOT a QA issue!!  It is a logistics issue.  




Yeah....not really sure I believe that. 


Ok...

Tell me how you would design an assembly line to screw down one part to another part when the top part already has a coating applied to it which you want to leave in place for shipping reasons. The part arrives to the assembly line with the coating already applied. EVGA's assembly line doesn't apply the coating.

Do you think that every badge arrives to EVGA in a box with each badge in its own separate padded compartment with no scuff-resistant coating pre-applied?



Ok.....
 
If it is supposed to be that way for shipping purposes, then it is a design flaw. I have never had a card with an issue as such, so why would they design one now?

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#40
Evga570
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:43:59 (permalink)
df2rools
ty_ger07
df2rools
Yep, the plastic is under the screws, I don't recall the ACX2+ having that problem.

 
It didn't have screws.  Therefore, ...
 

And after I took TWENTY FIVE minutes of getting only most of the plastic off (because all of it is impossible without taking out the screws)
 
The card doesnt work as it should. It's going back, never getting EVGA.



Boo hoo hoo.  I have lost interest in trying to help you.  Take our recommendations in your whine thread to heart.




You cant fix something that is that fundamentally broken. The recommendation for contacting support didn't help either. Never EVGA.


Too bad for you. EVGA is the best but they do make mistakes sometimes.  This is NOT that big of a deal.  Good luck with other companies.


#41
relevance
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 12:59:11 (permalink)
well, there are lot of people who would rather have the 1080 with plastic films under the screws by now.. i know i would..
#42
m.ferrari450
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 13:04:38 (permalink)
This is literally a non-issue.  EVGA has better things to deal with honestly.  Move along, nothing to see here.  I'm sure EVGA would tell you the same tbh
#43
agent8
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 13:04:41 (permalink)
I can't believe there is 2 pages worth of this let alone the form is FLOODED with people asking the same questions, the same posts, and more and more of what is starting to look like petty whining. "I clicked order but it's out of stock!", "What minute can I order the ultra super special cool kid edition?" "The price is too high but I want it now", "The ups man told me to enjoy my new toy and the box had a dent in it!", "Fail Evga, My new card doesn't make me pancakes!"
Seriously, I'm not picking on anyone in particular (op included) but my god...

 
 


Heat http://heatware.com/eval.php?id=64212


#44
sahafiec
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 13:06:21 (permalink)
some guys will never stop finding excuses for the manufacturer.
should we, the end user, negotiate with the parts suppliers prior buying the end product or what?!?!? 
 
it's EVGA's duty to clarify such issues during the manufacturing and QA, not ours! point...

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#45
ty_ger07
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 13:07:43 (permalink)
SAMOEDADDY
ty_ger07
Arct1c0n
ty_ger07

For the third time, it is NOT a QA issue!!  It is a logistics issue.  




Yeah....not really sure I believe that. 


Ok...

Tell me how you would design an assembly line to screw down one part to another part when the top part already has a coating applied to it which you want to leave in place for shipping reasons. The part arrives to the assembly line with the coating already applied. EVGA's assembly line doesn't apply the coating.

Do you think that every badge arrives to EVGA in a box with each badge in its own separate padded compartment with no scuff-resistant coating pre-applied?



Ok.....
 
If it is supposed to be that way for shipping purposes, then it is a design flaw. I have never had a card with an issue as such, so why would they design one now?


And there it is! It is a strange design decision. Some people would have preferred that they didn't use screws at all from the aesthetic point of view. Others like the look of screws. If they had used adhesive to hold the badges down in the traditional way, the screw/film issue wouldn't exist.
#46
pbmpharmacist
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 13:28:52 (permalink)
My SC is in the mail and I've got to say I'm not looking forward to partially taking it apart to take plastic out. Seems pretty stupid that I have to think about that now. Hopefully I have the correct wrench.

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#47
richs25
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 13:45:20 (permalink)
Special screwdriver? It's just a allen wrench lol...
#48
cursed_prophet2012
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:06:36 (permalink)
i dont see what the big deal is guys, like someone above said $1 allen key + not even 20 mins =done!!
having a basic pc tool kit is a must for any pc enthusiast at this level no?
u can even get a multi hex tool at your local hardware store for about $5
plus im sure theres a good reason as to why it was shipped like this whether it is feasibility or design
or possibly even time limitation for this to have been done
EVGA im sure weren't thinking hey lets do this just to annoy our customers shall we
 
plus im guessing 1 or two of us will have worse issue upon unboxing lol, like missing screws or scratched backplate
or something,
 
id be happy to just have the card at this point lol :)
 

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#49
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:15:27 (permalink)
We are aware of this and are working on making improvements going forward.


#50
hallowen
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:21:04 (permalink)
Thank You Jacob for your reply.

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#51
mushoid
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:24:44 (permalink)
same thing happen to my sc!! very disappointing..
#52
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:27:16 (permalink)
agent8
I can't believe there is 2 pages worth of this let alone the form is FLOODED with people asking the same questions, the same posts, and more and more of what is starting to look like petty whining. "I clicked order but it's out of stock!", "What minute can I order the ultra super special cool kid edition?" "The price is too high but I want it now", "The ups man told me to enjoy my new toy and the box had a dent in it!", "Fail Evga, My new card doesn't make me pancakes!"
Seriously, I'm not picking on anyone in particular (op included) but my god...

 
 


Cry babies!!!!!!!!!!!!

Wasn't OP the one who said he would never buy nVidia/EVGA cards ever again after the 980Ti came out a few months after the  Titan X came out (correct me if I'm wrong)?
 


#53
Chris21010
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:27:31 (permalink)
i dont get it... i leave that plastic on there that way when i resell in a few months i can literally say "like new still in plastic." 


#54
Maverick1776
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:36:39 (permalink)
Another one for the books......
 
....1st World Problems. Vol.2



#55
Arct1c0n
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:36:56 (permalink)
Chris21010
i dont get it... i leave that plastic on there that way when i resell in a few months i can literally say "like new still in plastic." 




TRIGGERED!!!
#56
arestavo
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:38:16 (permalink)
I agree that it's not that big of a big deal.

I agree that it shouldn't come out of the box with this problem.

EVGA should have a chat with their ACX manufacturer / supplier to get the quality control back to what we expect from EVGA.
#57
hallowen
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:43:41 (permalink)
Arct1c0n
Chris21010
i dont get it... i leave that plastic on there that way when i resell in a few months i can literally say "like new still in plastic." 




TRIGGERED!!!






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#58
tlamming
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 14:59:58 (permalink)
Holy first world problems
 
 
 
post edited by Scarlet-Tech - 2016/06/10 18:02:33
#59
glenn37216
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Re: Really Evga? Acx 3.0 Fail 2016/06/10 17:46:53 (permalink)
 Double the trouble for me when my cards come in later next week. Dreading it.
Evga was right to address this. Even though this is an easy fix with an Allen wrench , there is still that chance of a thread getting stripped out by an over anxious consumer. Plastic should come with holes in it from the manufacture that make it easy for protective film removal. Overlooked at the QA process. If parts come in to the cards manufacturing plant protected like this .. then whom ever is in charge of production needs to take the layer of protected plastic off before the assembly process begins. This is clearly an oversight caused by laziness. You don't see new cars rolling around with plastic sticking out from the dash do you? Well maybe on Fords.. lol
 
post edited by glenn37216 - 2016/06/10 17:58:03

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