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Hot!RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS

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MAGZ1983
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2020/10/22 08:37:11 (permalink)
Hi dear EVGA community, I just sent a ticket to EVGA with my problem. I thought maybe it is a good idea to post the content of that ticket here too, hoping someone could give some guidance other than EVGA  tech support. Please , forgive any misspelling of language, Im Spanish and I do what I can with the english I Know
 
Let me start saying that I tried everything in my hand to test the hardware and Im pretty sure my card is "almost" dead

It all started a week ago, I couldn't restart the system or shut it down. No big problem, I did it manually

Last monday the real problem begun. Like a million times before, I was ready to update the drivers from nVidia, 456.71. I performed my ritual for it. Uninstalling everything, Launch DDU, rebooting from safe mode from the DDU prompt, and do a full clean of of the remains of the 456.55, All good. Rebooted into windows after that and initiated the installation of 456.71. 

During the installation something went wrong, I got the usual flicker that automatically changes the resolution to match my monitor, but then BLACK SCREEN hardlock. I rebooted, and got a GREEN SCREEN hardlock when i was like 10 seconds in my desktop. Since then, i got every color in the palette screen hardlocks (blue, white, brown , purple, every single one you can imagine). Most common are Black ones though. 

From now on , Im going to explain everything I tried to no avail:

- uninstalling 456.71, revert to 456.55. Same problem

- changing cables and ports: I have replaced the DP cable that came with my monitor with a 1,5m length VESA certified DP 1.4. Tried every DP in the card. Tried more than 4 cables more, nothing, same problem

- Trying HDMI, solid color lockdowns started on HDMI started on Tuesday evening, same problem

- Full wipe of the system, Complete reinstallation of WINDOWS 10, now on build 20h2 19042.572. 

- Under this fresh installation I tried every nvidia driver since 432.00. Same results: black or solid color hardlock, but this time, my motherboard beeps and resets the computer given 3 minutes of hardlock. I've investigated and this long beep is oftenly an evidence of video hardware failure. 

- Factory default settings on the system. Reverted all possible modification or overclock in BIOS (which is updated to the latest version known , by the way)

- Took out the card, reseated it. Nothing, same problems

- Took out the card and tried it IN ANOTHER 3 OTHER COMPUTERS with 3 DIFFERENT Displayport and HDMI compatible monitors, each one with a different build ranging from budget to High spec. Same problems with my card installed in those machines. 

- In desperation, I tried to update the BIOS of the card with one i found in EVGA forums, mine was little older, so I thought that could be it. Wrong. Same problems

- Tried 2 graphic cards from those systems in my system. System works flawlessly, no locks, no problems

- Today I tried the 456.91 hotfix from nvidia: nothing, same problems


Observations: The card rejects ANY driver from nvidia. It only works with the basic driver from WINDOWS, and in safe mode when an nvidia driver is installed. As I said, I discarded the chance of being another component on my system cause I tried 3 other cards, and tested thoroughly my RAM, CPU , DISKS and Motherboard , temperatures and all. DXDIAG is attached, remember that this system is running on Windows Basic Display Driver, cant install any other driver
 
====================================================
This was the ticket, attached was the dx diag and the System SPECS which are:
 
Asus Maximus IX Formula
Intel Core i7 7700k
16 GB G.Skill Ripjaws DDR4 3200
Samsung 970 Evo Plus 500gb M2
Samsung 850 PRO 250 GB SSD
EVGA RTX 2080 XC BLACK (08G-P4-2082-KR)
CORSAIR HX1000i PSU
GIGABYTE AORUS AD27QD Monitor
No other peripherals other than a mouse and a KB for tests
post edited by MAGZ1983 - 2020/10/22 09:21:44
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12 Replies Related Threads

    Cool GTX
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/22 09:52:02 (permalink)
    Good job testing & explaining your PC problem & troubleshoot you have tried
     
    sure looks like the GPU has failed
     
    This is a good guide - but because the GPU failed to work in other PCs ... not sure it will help you
     
     
     How to fix black screen problems on Windows 10

    When your Windows 10 PC displays a black screen, use this guide to troubleshoot and resolve this issue.
     
     
     
    MAGZ1983
    - Took out the card and tried it IN ANOTHER 3 OTHER COMPUTERS with 3 DIFFERENT Displayport and HDMI compatible monitors, each one with a different build ranging from budget to High spec. Same problems with my card installed in those machines.
     


    RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
    AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


    #2
    MAGZ1983
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/23 03:55:38 (permalink)
    Hi, thanks CoolGTX, I spent the whole evening and part of the night following every step of that guide to no avail. Nobody has answered my ticket yet on EVGA support. Im stuck here with a 800 euros brick 
    #3
    MAGZ1983
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/28 03:16:32 (permalink)
    Hi  guys, finally somene answered my ticket and points me to fullfill an RMA but  , im in need again, im Trying to fullfil the RMA process at EU EVGA, but i consistently get this error at the end of the process. Can anyone from support give it a shot please?
     

    There has been an error while requesting your page, and our team has been notified.

    The request from 81.38.209.194 at 2020-10-28 09:53:47 GMT for the URL /support/submitrma.asp cannot be served due to error 154 on the host eu.evga.com.

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    #4
    Sajin
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/28 12:00:36 (permalink)
    Have you tried with a different web browser?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #5
    MAGZ1983
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/29 02:54:50 (permalink)
    Sajin
    Have you tried with a different web browser?


    yes, chrome, opera, firefox, Edge, and Explorer , same error always

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    #6
    Sajin
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/29 11:19:33 (permalink)
    Sounds like you’ll need to call them on the phone.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #7
    MAGZ1983
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/30 08:48:10 (permalink)
    Sorry, calling is not an option. I would have to make an international call from Spain to someone who only talks german or so. Its an assumption, I know, but Im pretty sure they will link me again to the RMA page WHICH DOES NOT WORK. 
     
    I dont want to sound rude, you have no fault for this. But this is starting to get on my nerves. Is there anyone from EVGA support here???
    post edited by MAGZ1983 - 2020/10/30 08:51:21

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    #8
    Sajin
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/30 10:56:16 (permalink)
    I sent the us support team a e-mail letting them know you need help due to website errors.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #9
    EVGATech_AdamB
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/10/30 13:05:09 (permalink)
    Hello MAGZ1983! Sorry to hear about the issues with submitting the RMA. I have our EU and website teams looking further into this. It might take a couple of business days to follow up with you since we have to coordinate through different timezones, but if you have any questions, please e-mail us at webmaster@evga.com and we will be happy to help you. Also, please note that the forums are not an official support channel. But if you e-mail us at webmaster@evga.com we will be able to follow up.

    Like our service? Please provide feedback for us at the link HERE
    #10
    MAGZ1983
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/11/02 02:11:27 (permalink)
    Thanks a lot guys, I received an answer to the last support ticket I made explaining the RMA web problem (Error 404). They told me the problem was under investigation, but in the meantime , they opened my RMA and gave me the ID confirmation for it. It's under approval  procedures right now. 
     
    Thanks again guys, Ill keep posting how it goes.
    #11
    Sajin
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/11/02 10:38:03 (permalink)
    👍

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #12
    Data1987
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    Re: RTX 2080 XC Black edition BLACK SCREEN / SOLID COLOR SCREEN HARDLOCKS 2020/11/13 11:01:32 (permalink)
    Gkad to hear u got ur problem on the way to solution.
    #13
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