DeliriousRicky, I don't know what EVGA customer service will say. But replacements are from what is available. Often times used cards that have been tested. That particular model has been sought after and could be limited in the number of products that are available. I see what you are saying about the look. Give EVGA a shout on the phone and see what they say. You can reference your post here with pictures. RMAs fall under warranty, so moving to the warranty section of the forum.
Cool GTXreplacement, is from used cards as stated in the terms - Had you posted before Cross shipping the RMA - I'd have suggested - once the RMA card arrives, you just swap the pumps - as an option to keep your card Moving to Warranty Section of Forums
DeliriousSo contact them. See what they say about it. That's what I would do and I'd be humble about it. You get the best CS when you are nice and explain things.
clawzskunkHey Cool GTX, If I had the technical knowhow on how to do this and didn't worry that they would use it as a method to try and void my warranty I would. I don't think it's unreasonable to expect a non-cosmetically damaged product when I bought their flagship product at the time. Also the section of the website you have linked to is the new warranty terms: [font="'helvetica neue', arial, helvetica, sans-serif; font-size: 18px"]Product Warranty ReplacementEVGA reserves the right to verify the validity of your warranty and your request for warranty service.EVGA reserves the right to invoice you for shipping fees and service charges for any incomplete, damaged or modified Product that is returned to EVGA and requires repair or replacement or that is not otherwise covered under this Limited Warranty. Service charges are variable based upon the actual material and labor cost reasonably necessary to replace missing or return modified parts to their original factory condition.Products sent in for RMA will be repaired and returned or replaced with a thoroughly tested recertified product of equal or greater performance.This EVGA Limited Warranty begins from the date that the Product was originally purchased, as verified by a proof of purchase provided and/or confirmed by an Authorized Reseller.All products returned to Original Purchasers or Second-Hand Purchasers from EVGA's RMA department are thoroughly tested recertified products. Replacement parts and/or Products may include new or refurbished parts or Products and are warranted only until the expiration of the original warranty period. Replacement parts and/or Products will meet the standard of performance and reliability of a new Product or part of the same model, however, such Products and/or parts may have small scratches, small dents, other cosmetic defects, or noticeable use.If an RMA is necessary within 30 days of the original purchase date of a new in box Product, a new in box OEM replacement will be sent to the Original Purchaser in return, subject to availability.All recertified (B-Stock) purchases will receive a recertified product as an RMA replacement. B-Stock Products are units which may have small scratches, small dents, or noticeable use. These products are Factory Recertified to meet the performance and reliability of a new product of the same model. I bought prior to this and am being dealt with under the old EMEA terms: [font="'helvetica neue', arial, helvetica, sans-serif; font-size: 22px"]Replacement and Refund:Products sent in for RMA will be repaired or replaced with a product deemed to be of equal or greater performance by EVGA if an exact replacement is not available.EVGA Warranty begins from the date the product is shipped from the EVGA warehouse.For the original owner of the product with a valid invoice that can be verified from an approved reseller the warranty begins from the date of purchase on the invoice.EVGA only offers refunds on products purchased directly from EU.EVGA.com within 30 days of purchase and are subject to a 15% restocking fee.For products not purchased at EVGA.com, all refund claims would need to be processed through the vendor that sold the product according to their return policy.All products returned from EVGA's RMA department are thoroughly tested recertified products. If an RMA is necessary within 30 days of the original purchase date, a new in box replacement will be sent in return. All recertified purchases will receive a recertified product for replacement.Replacements under EVGA's RMA Service will continue the original product's warranty based on the original warranty start date. There is no caveat in my warranty information about cosmetic damage being acceptable. - Ricky Cool GTXreplacement, is from used cards as stated in the terms - Had you posted before Cross shipping the RMA - I'd have suggested - once the RMA card arrives, you just swap the pumps - as an option to keep your card Moving to Warranty Section of Forums
clawzskunkHi Daniel, thanks for the response! Please don’t misunderstand my disagreement with me disregarding your help.But I disagree that Recertified stock means I have to put up with dents and gashes in the card housing or concerns with the water pump shroud. Everyone keeps pointing me towards the warranty wording and then either referring to the 2018 wording or the USA wording, which I’m assuming was placed in because of this exact issue.The housing is possibly the cheapest and easiest interchangeable part for the manufacturer and customers shouldn’t be at detriment because of a manufacturing issue. Not only this but as the cheapest part it feels reasonable to expect these external easily replaceable parts to be rectifiable by EVGA. Especially as they are considered a premium card manufacturer.I have gone out of my way to look after my card as I do all of my equipment and am not willing to accept an externally damaged card in exchange for one which I have looked after properly and done everything I should to look after it.Hopefully I’ll be able to have a reasonable talk with the EU manager tomorrow to see how we can resolve this sooner rather than later.
clawzskunkAlso, it’s EVGA often won’t accept cards back that have any physical damage as shown in the terms:“Any damages to the components, hardware and/or assembly of the graphics card including neglect, or unusual physical, electrical or electromechanical stress.”So in this case why should I accept it on an RMA replacement
clawzskunkHey all, I'm just wondering whether I am alone on this topic? I am going through the RMA process as the pump on my pristine 1080ti SC2 Hybrid gave out within warranty. I've paid the extra money for the accelerated RMA and the card they've sent me looks like it has been dropped or something... The card may work fine, but is this really acceptible? This PC is my showpiece, there's a big glass window to show off what I have inside and that it's all done nicely and taken care of... This isn't all the damage, but just a few examples. I mean if a part on my car failed and they replaced the car and gave me one back with a big scratch down it or chipped windows I'd be saying exactly the same thing... Just looking for other peoples oppinions atm, but I have taken great care of my card and I don't want to give them one back which is pristine to get scuffed and scratched rejects. Regards Ricky