Hi guys, I did an Advance rma, waiting for my replacement rtx 2080 to ship. The card is only 6 days old, will my replacement be a new in box and sealed product? I just want to make sure I'll he getting a new card replacement

If the RMA is determined to be faulty due to a manufacturing fault then you should receive a new item since you are within 14 days of purchase. 

Thanks for the reply guys. I will refuse a return card and the card is less than a week old and I paid a lot of money for a brand new card, if it's not new I wont accept it

I am going to move this question to the warranty section since it is a warranty question.

rjohnson11
If the RMA is determined to be faulty due to a manufacturing fault then you should receive a new item since you are within 14 days of purchase. 

I am getting the card RMA'd as it has bad coil whine. I sent a clip to EVGA support and they advised me to RMA the card. I just want to make sure that I recieve a new card in return as I really wont be happy with then if they send me a used card!

EVGATech_GabrielT
RMA requests made within 30 days of the original purchase date form an authorized reseller will receive a brand new in box product. This can be found in the link below under Product Warranty Replacement, line 6. 
 
https://www.evga.com/warranty/graphics-cards/

Not quite. "subject to availability"
Like I said.

Please be aware that recertified does not mean the card has been repaired or worked on in any way and could have came to us from a Step up, refund, etc. RMA units will have small blemishes but not always. If the unit is not in proper condition when you receive it, just give us a call and we can look into it for you :)

EVGATech_DanielM
Please be aware that recertified does not mean the card has been repaired or worked on in any way and could have came to us from a Step up, refund, etc. RMA units will have small blemishes but not always. If the unit is not in proper condition when you receive it, just give us a call and we can look into it for you :)

Sorry the post above was my reply lol

Hoggle
I would test out the card and see how it works. It could be that it's a great card and benchmarks great and if it doesn't then you tell EVGA and send it back to them. Also keep in mind EVGA warranties it just the same as they do the new ones. Of course it really depends on what you feel comfortable with and going with that.

Honest question, would you accept a refurbished card if your card you sending back is brand new?

Are the recertified cards from EVGA almost like new?

wmmills

Terence_Gerber

Hoggle
I would test out the card and see how it works. It could be that it's a great card and benchmarks great and if it doesn't then you tell EVGA and send it back to them. Also keep in mind EVGA warranties it just the same as they do the new ones. Of course it really depends on what you feel comfortable with and going with that.

Honest question, would you accept a refurbished card if your card you sending back is brand new?

Are the recertified cards from EVGA almost like new?

Refurb cards are cards that have been sent back to them for step ups or maybe in some cases rma's but they are all run through a bunch of testing and oked before they are returned to the pool of cards to rma with. EvGA in the last year or so have gotten a lot stricter with any physical damage not being done to cards so a lot of the time they barely even have superficial scratches/scuff marks on them.
To answer your question, yes I would after I tested it and if it seemed to be better then the one I had. After all you are warrantied anyway, plus you can buy into a extended warranty or even step up at this stage.

So the refurb card will be in good condition like if it was new and perform well? Will it be the same performance?
I purchased extended warranty for the card so have 5 years now, EVGA said that if I give them a call in 3 weeks they will check the stock levels and exchange the replacement with a new card. But as long a I know the Recertified cards are good from EVGA and that they are in immaculate condition (you cant tell its been used) and that it perform the same or even better the I would happily accept it. I have just read so many post where customers received refurb card that performed word and that had to be RMA'd almost straight away again.
 
What I'm trying to get at is that I paid a lot of money for a good card, it went wrong, so I expect them to make it right 

Terence_Gerber

wmmills

Terence_Gerber

Hoggle
I would test out the card and see how it works. It could be that it's a great card and benchmarks great and if it doesn't then you tell EVGA and send it back to them. Also keep in mind EVGA warranties it just the same as they do the new ones. Of course it really depends on what you feel comfortable with and going with that.

Honest question, would you accept a refurbished card if your card you sending back is brand new?

Are the recertified cards from EVGA almost like new?

Refurb cards are cards that have been sent back to them for step ups or maybe in some cases rma's but they are all run through a bunch of testing and oked before they are returned to the pool of cards to rma with. EvGA in the last year or so have gotten a lot stricter with any physical damage not being done to cards so a lot of the time they barely even have superficial scratches/scuff marks on them.
To answer your question, yes I would after I tested it and if it seemed to be better then the one I had. After all you are warrantied anyway, plus you can buy into a extended warranty or even step up at this stage.

So the refurb card will be in good condition like if it was new and perform well? Will it be the same performance?
I purchased extended warranty for the card so have 5 years now, EVGA said that if I give them a call in 3 weeks they will check the stock levels and exchange the replacement with a new card. But as long a I know the Recertified cards are good from EVGA and that they are in immaculate condition (you cant tell its been used) and that it perform the same or even better the I would happily accept it. I have just read so many post where customers received refurb card that performed word and that had to be RMA'd almost straight away again.
 
What I'm trying to get at is that I paid a lot of money for a good card, it went wrong, so I expect them to make it right 

Well, RMA cards can be better, worse or the same performance as the one you sent in, its what most call a "silicon lottery" cause evga is only guaranteeing you the advertised specs so anything above that is gravy. I cant tell you for sure what the card is going to look like or perform like, I can only give you approximations until you have it in your hands to test and look over. Although, you don't have too much to worry about since evga has pretty much sent you a temp card until stock is replenished and you request a brand new one. It doesn't get better than that really.

One thing which honestly disturbs me about receiving a refurbished card (especially shortly after buying the card) is that you are essentially getting the same product that you would have if you had just bought the card from the b-stock section of EVGA's website.  To be fair, a b-stock card has a shorter warranty which cannot be extended, so that is a difference.  But, otherwise, it is a little bit of a slap in the face if you think about it too hard and start convincing yourself that you essentially got a b-stock card for full retail price.
 
Wouldn't it be nice if EVGA credited back the difference in price (or at least a portion of the difference in price) between a b-stock card and a retail card if they weren't able to satisfy the "if available" clause?
 
For example, RTX 2080 Black Edition Gaming ("vanilla") retail card: https://www.evga.com/products/product.aspx?pn=08G-P4-2081-KR
$729
 
The exact same RTX 2080 Black Edition Gaming ("vanilla") b-stock card: https://www.evga.com/products/productlist.aspx?type=8 (you'll have to find it in the list for yourself, if still listed)
$699
 
One is refurbished, one is new.  When you get a refurbished replacement for a retail card shortly after purchase of the retail card, the only real difference is that the refurbished b-stock card has a one-year warranty which cannot be extended, while the refurbished retail card has a three-year warranty which could have been extended (for more money, duh!).

wmmillsThe OP is good, evga sent him out another rma card to carry him for the time being until they get more stock and at that time he can either request the new bnib card or keep the one he has

Good for him, but that is not normal nor expected.  Pretend that he didn't have that option; because he shouldn't have had that option per the warranty terms nor per other people's experiences.

, plus he still has the option to step up and the warranty extension he can buy into if he wants.

Yes, like I said.

Im sure evga would do this same procedure for anyone under 14 days out from purchase.

Nope.  Not normal, nor expected.  Others, in the past, have already proven this.  Probably the reason why this user got special treatment is because he came here right away, posted about it, and an EVGA representative stuck his foot in his own mouth when he made an incorrect reply on the topic.  If the user had just RMAed it without talking about it on this forum, there would have been no discussion about it, no incorrect expectation presented by an EVGA representative, and the user would have the refurbished card with no later option to upgrade it to brand-new-in-box.

Now people that rma when they are past the 30 day mark have been using the card all that time so when they rma it makes sense they would get a used/tested card back. The only difference being they are/were still allowed to step up and get the extended warranty since they were the first owner.

Yes, like I said.

I wouldn't buy a b stock card unless it was on sale for a ridiculously low amount of money cause theres really no incentive to, especially when its only a $30 difference like in your example.

I have bought b-stock cards multiple times.  You can find some real good deals.  It's not always only a $30 difference in price.  That was only the example used because it is most relevant for this user's graphics card model.
 
 
 
The point is, it would be nice if EVGA met the customer somewhere in the middle.  The greater the difference in price between b-stock offerings and retail offerings, the greater this becomes apparent.  In this case, it isn't very apparent.
 
I would expect that it is not often that EVGA would face this issue.  What is the percentage of time that a user's graphics card fails within 30 days of purchase AND the model is no longer in stock for RMA fulfillment?  On its own, the percentage of failures should be less than 5%.  Then, of those less than 5%, it should be less than 1% that are at the trailing end of a restock period.  So, it should be quite beneficial for EVGA to improve customer relations by making some price adjustments in such a case.
 
It is much less beneficial for EVGA to periodically offer rain-check brand-new replacements.  Doing so is much worse for EVGA's bottom dollar, and it creates animosity in customers who weren't offered such an option.