MSim
 
The customer probably read do not send back accessories, but his brain thought he was sending the product back to a retailer, that caused him to send the accessories back too. This is a good chance for evga to show off it's customer service.

 From post 22

WeGone
Hello Steve,  I’m sorry to hear that you’re having this issue. This was mishandled and will follow-up with techs you’ve spoken to. This RMA should have been marked as Brand New In Box unit when received. I understand the issues you were receiving and have marked your account for special case and review. I will be setting up an Advanced RMA (EAR) to get a brand new in box unit to you. Here’s a link to our EAR (www.evga.com/support/EAR). It will require you to put a credit card on hold as we will be sending you a brand new in box product first. The packaging will include a prepaid shipping label for you to send back the replacement that was sent to you. No charges will be made (except a 1 dollar test authorization which will drop out of your account after a few business days) unless you do not return a product, then you will be charged the FULL MSRP. Once again, I do apologize about the inconveniences that you’re receiving at this time. We’ll go ahead and get this started for you. You will be receiving a series of emails. The first email is just a confirmation that your request has been received. The second email will have a link alongside with instructions on how to proceed forward. The replacement, once shipped, will have a tracking number attached and emailed to you. Please let me know if you have any further questions, I will be following up with you personally. 

Looks like EVGA has already shown off to me.

WeGone
Resolved Thank you EVGA and a big thanks to Thomas the original tech who had been helping me from the start February 13 2018.  

Glad to hear this is resolved. Happy Gaming!

WOW again I have admitted the miscommunication was partly my fault, But so has EVGA  admitted in the e-mail I posted from them they also mishandled things on there end. As posted it is resolved so please stop the PM's pointing your finger entirely at me. If you wish for me to leave this forum just say it....

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WeGone
Thank You, I am a long time EVGA owner and have items on record going back over 10 years in fact my old 8088's in sli are still going strong in my grandsons PC and this was my first RMA. I will continue to support EVGA and buy there products. 

Good to hear all was resolved to your satisfaction...

Thank you Jeff, All's good thanks to EVGA.